IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • White Papers // Feb 2006

    How to Select a CRM System: Nine Factors to Consider When Evaluating CRM

    Customer Relationship Management (CRM) has emerged in the past few years as a "Must have" business strategy. CRM can reduce sales and service costs and maintain a comprehensive view of customers. Those who are not yet using it are missing a key competitive advantage and losing new and repeat business....

    Provided By Technology Advisors

  • Webcasts // Jan 2014

    Live Webcast - Wakeup Call: A survival guide for the changing face of customer service

    Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than...

    Provided By Citrix Online

  • Webcasts // Mar 2014

    5 Conversations You Need to Have with Your Employees

    Join us for this LIVE event! Tuesday, April 15th 10:00 AM PDT / 1:00 PM EDT Most employee engagement issues can be solved through better communication between managers and staff. Yet many managers don’t know when to talk, what to talk about or even how to do it right....

    Provided By Citrix Online

  • White Papers // Nov 2008

    Architecting the Collaborative Customer Experience

    The portfolio of Cisco Collaborative Customer Experience solutions helps address many of the key issues faced by retail banks today in providing a customer experience that creates competitive differentiation. Starting with a robust foundation of secure wired and wireless infrastructure and extending it to enable cost-effective image transfer and voice...

    Provided By Cisco Systems

  • Presentations // Nov 2013

    Planning and budgeting with Cognos Enterprise

    See how IBM Cognos TM1 Performance Modeler, a feature of Cognos Enterprise, can help your organization improve planning and budgeting processes.

    Provided By IBM

  • White Papers // Jan 2013

    The Broad Spectrum of Business Analysis

    Read the Ventana Research White Paper and see how new approaches to information analysis enable outperforming the competition.

    Provided By IBM

  • White Papers // Oct 2013

    Meet the Analysis Needs of Business Users with Business Intelligence

    Learn how analysis solutions that meet the needs of all business users drive better, smarter business decisions in this white paper.

    Provided By IBM

  • Tools & Templates // May 2002

    A CIO resume template

    If you're dusting off that resume to revamp for a new career goal or just to get it up to date, this new CIO resume template will help guide you on what should be included and how best to present your expertise and skills to potential employers.

    Provided By TechRepublic

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic

  • White Papers // Jul 2006

    A Best-Practices Approach to Software Asset Management

    According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what software is in use in your company and where, you need to. This white paper from ManageSoft discusses...

    Provided By ManageSoft

  • Downloads // Nov 2006

    10+ e-mail best practices to share with your users

    These days, e-mail is used by just about everyone. Unfortunately, a lot of users out there don't use it right, flirting with security risks, consuming excessive bandwidth, and practicing lousy etiquette. These basic usage guidelines, encompassing things like virus protection, e-mail scams, attachments, and forwarding practices, will help safeguard your...

    Provided By TechRepublic

  • White Papers // Aug 2013

    Discover Five Amazing Things You Can Do with NetVault Backup

    NetVault Backup is cross-platform backup and recovery software that safeguards your data and applications in both physical and virtual environments – from one intuitive console. This scalable enterprise solution supports dozens of server and application platforms. NetVault Backup plug-ins give you consistent, reliable, point-and-click restore for your messaging and database...

    Provided By Dell

  • White Papers // Aug 2013

    The Keys to the Kingdom: Limiting Active Directory Administrators

    Securing your Active Directory (AD) forest is a critical step for your enterprise. However, allowing a data center server operator to act as a domain administrator is the most potentially damaging security risk in your AD infrastructure. In this Windows IT Pro white paper, discover the differences between the...

    Provided By Dell

  • White Papers // Dec 2013

    Social Recruiting for Dummies

    Get simple, practical advice on recruiting with social media - from creating and implementing a social recruitment strategy, to fostering a truly aspirational employment brand. Learn to: * Use social networks to recruit talent and tap into your employees' networks * Find the right tools to scale your efforts...

    Provided By Oracle

  • White Papers // Oct 2013

    Seven Steps for Effective Leadership Development

    Leadership development is a critical aspect of attaining optimum output from organizational talent management. Technology applications can provide the enabling platform, including recruitment, assessments, performance management, succession and career planning and development programs. Read about the seven-step process, outlined in a leadership development checklist, for executing a comprehensive leadership development...

    Provided By Oracle

  • White Papers // May 2011

    Understanding and Managing the Risk of Change

    Every organization faces change. These changes include everything from regular, almost mundane modification to large-scale deployments of new IT services. Regardless of the scale of the change, all changes have one thing in common: risk. This white paper discusses how ITIL® Change Management mitigates risk to ensure architectural integrity and...

    Provided By Global Knowledge

  • White Papers // Aug 2010

    Enterprise Analysis: An Introduction To Evaluating Your Organization

    As a business or enterprise develops, it evolves to meet the needs and objectives of its founders. As time goes by, it can grow so large that it becomes overburdened by too many products, too many divisions, too many management levels, or a multitude of other problems. Enterprise analysis is...

    Provided By Global Knowledge

  • White Papers // Mar 2012

    A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution: Cost Savings Opportunity for SAP Customers

    Businesses with contact centers are confronted by the need to transform those operations and deliver better customer service at lower costs. This transformation is driven by an overriding operational imperative: to deliver a lower Total Cost of Ownership (TCO) for contact center communication solutions.

    Provided By SAP

  • Research // Apr 2007

    A New CIO's 100-Day Plan

    When new CIOs start, they have to immediately create momentum and build credibility. High expectations are held by the business community, senior executives, and the IT organization itself ? and starting off on the right foot is critical to managing those initial expectations. To manage this initial roller coaster ride,...

    Provided By Forrester Research

  • White Papers // Mar 2012

    Why ITIL® Is Important

    This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in order to produce consistent and predictable results. Furthermore, additional benefits that ITIL provides as discussed in this paper include the agility that comes from being able...

    Provided By Global Knowledge

  • White Papers // Jan 2013

    CompTIA: Updates to A+ Certification Exams

    Discover the differences between the 700 Series and 800 Series exams for the CompTIA (vendor neutral) A+ certification. Explore the test format and content from a bird's eye view, as well as some tips on how to take the test. Examine the job roles for which the A+ certification verifies...

    Provided By Global Knowledge

  • White Papers // Jan 2013

    Change Is Constant: PMBOK Guide® 5th Edition

    On December 31, 2012 the fifth edition of the PMBOK Guide® was released and once again the profession of project management moved forward. As we wrap up the current four-year review cycle and anticipate the new, refreshed outcome, we have an opportunity to identify what has changed and how it...

    Provided By Global Knowledge

  • White Papers // Nov 2013

    What's Holding Back the Cloud?

    This Peer Research Report captures key findings from a survey of 800 IT professionals and provides insight into cloud computing security concerns, and how those concerns might be alleviated. Use it to better understand: Specific issues IT professionals have about cloud security, and how they differ between public cloud...

    Provided By McAfee

  • Webcasts // Dec 2013

    50-30-20 Rule of Security Video

    Cyber criminals are targeting small businesses more than ever. They know small businesses often lack the strong information security defenses and resources, offering a path of least resistance to assets. While anti-virus software is an information security staple, it just isn't enough. So, where does a small business start when...

    Provided By Dell & Microsoft

  • White Papers // Aug 2013

    Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them

    Mobile, desktop, dedicated, telepresence – there are more video collaboration options than ever before. With this abundance of choice comes a higher degree of complexity. To put your organization on the path to success, learn the four most common and costly mistakes mid-market companies make when planning their video collaboration...

    Provided By AVI-SPL

  • White Papers // Sep 2012

    Five Tips For Improving Customer Experience - Starting With The Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead customer support organizations must maintain a focus on using the right measures of success, they need to...

    Provided By LogMeIn

  • Downloads // Jun 2006

    10 customization tricks to save you time in Windows XP

    From adding Safe Mode to the Boot menu to including UNC information in the command prompt to displaying My Computer as a menu of drive options, this collection of tips will give you some great ideas about how to tweak WinXP to help you work more efficiently. Join the

    Provided By Greg Shultz

  • Downloads // Nov 2006

    10 handy Windows XP efficiency tricks

    From speeding up Defrag to instantly creating a Restore Point to customizing the most frequently used programs on the Start menu, this collection of tips will help you gain more control over how WinXP operates and get more out of its features and tools. Join the discussion and share...

    Provided By Greg Shultz

  • Downloads // Mar 2007

    10 Windows XP tips and tools to simplify your work

    Whether you're trying to iron out problems with users' systems or you just want to optimize your own PC, these tips will help you work more efficiently with Windows XP. Learn how to launch System Restore from a command prompt when XP goes belly up, customize the Start menu's pinned...

    Provided By Greg Shultz

  • Downloads // Jul 2010

    The 10 biggest Office 2010 annoyances

    Even when you like a software package, certain aspects of it may bug you. Deb Shinder shares her list of the most vexing Office 2010 features.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Feb 2011

    10 hot areas of expertise for IT specialists

    Success in the IT field is increasingly tied to specialization -- but what particular tech niches are most in demand? Deb Shinder runs through the IT specialties that top the list.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Jun 2010

    10 interview questions to help make the best geeky hire

    Interviewing for an IT position isn't all about determining technical proficiency -- it's also important to measure a candidate's geek quotient. After all, would you want someone on board who doesn't know who Gary Gygax was?This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Mar 2011

    10 things you should know about hiring a business or systems analyst

    Hiring the right business/systems analyst can be a tricky undertaking because the necessary skills and experience are often hard to define. Justin James offers some basic ways to help identify the best candidate for the job.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Jan 2010

    10 reasons to use Azure for your cloud apps

    Cloud platforms are available from various vendors, including Amazon, IBM, and Google. But Deb Shinder thinks Microsoft Azure might be the best choice.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • White Papers // Nov 2013

    The CIO’s New Role: Core Strategy Enabler - CIO Barometer 2013

    The role of the CIO, more than any other in the C-Suite, is being dramatically transformed. Driving this transformation are equally disruptive changes in both organizational strategies and IT itself. Combined with a stubbornly challenging global economy, these developments are making obsolete the IT organizational models relied on by both...

    Provided By CSC

  • Downloads // Feb 2008

    The 10 most dangerous species of IT team leader

    After yet more research into the various species that inhabit the world of IT, Jeff Dray returns with a new set of taxonomic classifications. This time, he turns his attention to the team leader. Since competent and sociable team leaders don't make for great storytelling, he's selected some of the...

    Provided By Jeff Dray

  • Downloads // Jun 2010

    Top 10 computer history Web sites

    If you're a computer history buff -- or you just want to revisit the tech of your youth -- check out these museum sites featuring articles, pictures, forums, and even the first TV commercials for PCs.This download is also available as an entry in our 10 Things blog.

    Provided By Tim Malone

  • Downloads // May 2008

    10 early signs that someone will make a great leader

    It's important to identify individuals who have leadership potential so that you can help them step into that role when they're ready. Here are some behaviors and qualities that may indicate you have some promising future leaders on your team.This download is also available as an entry in our...

    Provided By Bill Stronge

  • Downloads // Jul 2009

    10 ways to make sure your conference calls aren't a waste of time

    The downturn in travel budgets has sparked an increase in the number of conference calls among those collaborating across distributed environments. Unfortunately, a lot of those calls are poorly handled, by both leaders and participants. These pointers will help keep your calls on track.This download is also available as

    Provided By Thom Langford

  • Downloads // May 2011

    10 pitfalls of rookie management teams

    Inexperienced execs may make mistakes -- but the smart ones will learn from those mistakes and pick up sound strategies from seasoned leaders. Here's some advice to get you on the right track.This download is also available as an entry in our 10 Things blog.

    Provided By Steve Tobak