IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Case Studies // Nov 2013

    Conversations on the Future of Business: Customer Centricity

    GameStop’s Four Lessons on the Customer Experience Organizations must put consumers at the forefront of everything they do. From customer service, to product development, to sales and marketing, “customer centricity” is the main objective. Video game retailer GameStop has always consistently been at the cutting edge of customer-centric strategy....

    Provided By SAP

  • White Papers // Aug 2013

    The 12 Essential Tasks of Active Directory Domain Services

    Did you know there are 12 major tasks in Active Directory (AD) Domain Services management? Delegation of these tasks is key to keeping your AD environment performing a peak levels. But which ones require more time and effort? Which increase workload to the breaking point? And is there a better...

    Provided By Dell

  • White Papers // Aug 2013

    Top Five Reasons Why You Must Migrate Away From Windows XP Today

    With the end of Windows XP support, a surprising number of organizations have yet to migrate to modern Windows. This white paper highlights some of the top reasons why now is the time to make changes to lower migration costs, assess key application testing and validation, and realize benefits of...

    Provided By Dell & Microsoft

  • White Papers // Feb 2006

    How to Select a CRM System: Nine Factors to Consider When Evaluating CRM

    Customer Relationship Management (CRM) has emerged in the past few years as a "Must have" business strategy. CRM can reduce sales and service costs and maintain a comprehensive view of customers. Those who are not yet using it are missing a key competitive advantage and losing new and repeat business....

    Provided By Technology Advisors

  • White Papers // Oct 2013

    [Infographic] The Future of HCM: Cloud-Based Talent Management

    The ability to manage talent effectively can dictate the success of your entire organization. You must invest in solutions that help you to attract, retain and develop talent while aligning to the overall goals and successes of your organization.

    Provided By Oracle

  • White Papers // Dec 2013

    [Infographic] Cloud - Without Compromise

    Today many HR organizations are struggling with systems that fall short when it comes to meeting the strategic demand for a talented and engaged workforce. In fact, 84% of HR organizations are currently looking at cloud alternatives, but the promise of the cloud can lead to fragmented, inflexible systems with...

    Provided By Oracle

  • White Papers // Jan 2014

    Cisco Publishes Industry’s First and Best VMware View Planner Benchmark Result

    Cisco has the distinction of being the first in the industry to announce top VMware View Planner benchmark results. Highlights The Cisco Unified Computing System™ (Cisco UCS®) can deliver scalable, uncompromised desktop virtualization performance for extremely rigorous workloads. Cisco’s dedication to ultra-simplified, high-performance, and cost effective virtual desktops infrastructure...

    Provided By Cisco

  • Downloads // May 2002

    Network Administrator skills assessment test

    This series of tests can help IT managers gauge how a job candidate for a net admin position will handle typical IT situations. The tests can also help you determine the skills sets each applicant brings to the table.

    Provided By TechRepublic

  • Webcasts // Jan 2014

    Live Webcast - Wakeup Call: A survival guide for the changing face of customer service

    Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than...

    Provided By Citrix Online

  • White Papers // Oct 2013

    Driving the Business Forward with Human Capital Management

    Five key points to consider before you invest Global business has affected no group more than Human Resources (HR). Recruiting, hiring, developing, and retaining global workers is more complicated in a global economy adding another layer complexity, and without doing those things effectively, companies simply cannot grow. Therefore there is...

    Provided By Oracle

  • Webcasts // Mar 2014

    5 Conversations You Need to Have with Your Employees

    Join us for this LIVE event! Tuesday, April 15th 10:00 AM PDT / 1:00 PM EDT Most employee engagement issues can be solved through better communication between managers and staff. Yet many managers don’t know when to talk, what to talk about or even how to do it right....

    Provided By Citrix Online

  • Webcasts // Dec 2013

    50-30-20 Rule of Security Video

    Cyber criminals are targeting small businesses more than ever. They know small businesses often lack the strong information security defenses and resources, offering a path of least resistance to assets. While anti-virus software is an information security staple, it just isn't enough. So, where does a small business start when...

    Provided By Dell & Microsoft

  • White Papers // Apr 2014

    7 Signs You Need Advanced Analytics for (or any CRM)

    Discover seven indications that you need advanced analytics for your CRM application and why they matter. Learn about common CRM data analysis pain points and how advanced CRM analytics can solve them. Gain insights into why businesses invest in CRM analytics and the benefits such investments offer. This whitepaper covers...

    Provided By Birst

  • White Papers // Nov 2013

    The CIO’s New Role: Core Strategy Enabler - CIO Barometer 2013

    The role of the CIO, more than any other in the C-Suite, is being dramatically transformed. Driving this transformation are equally disruptive changes in both organizational strategies and IT itself. Combined with a stubbornly challenging global economy, these developments are making obsolete the IT organizational models relied on by both...

    Provided By CSC

  • Downloads // Jan 2010

    10 reasons to use Azure for your cloud apps

    Cloud platforms are available from various vendors, including Amazon, IBM, and Google. But Deb Shinder thinks Microsoft Azure might be the best choice.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Jul 2010

    The 10 biggest Office 2010 annoyances

    Even when you like a software package, certain aspects of it may bug you. Deb Shinder shares her list of the most vexing Office 2010 features.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Feb 2011

    10 hot areas of expertise for IT specialists

    Success in the IT field is increasingly tied to specialization -- but what particular tech niches are most in demand? Deb Shinder runs through the IT specialties that top the list.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Jun 2010

    10 interview questions to help make the best geeky hire

    Interviewing for an IT position isn't all about determining technical proficiency -- it's also important to measure a candidate's geek quotient. After all, would you want someone on board who doesn't know who Gary Gygax was?This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • White Papers // Sep 2012

    Five Tips For Improving Customer Experience - Starting With The Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead customer support organizations must maintain a focus on using the right measures of success, they need to...

    Provided By LogMeIn

  • Downloads // Mar 2011

    10 things you should know about hiring a business or systems analyst

    Hiring the right business/systems analyst can be a tricky undertaking because the necessary skills and experience are often hard to define. Justin James offers some basic ways to help identify the best candidate for the job.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Jun 2010

    Top 10 computer history Web sites

    If you're a computer history buff -- or you just want to revisit the tech of your youth -- check out these museum sites featuring articles, pictures, forums, and even the first TV commercials for PCs.This download is also available as an entry in our 10 Things blog.

    Provided By Tim Malone

  • White Papers // Mar 2012

    A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution: Cost Savings Opportunity for SAP Customers

    Businesses with contact centers are confronted by the need to transform those operations and deliver better customer service at lower costs. This transformation is driven by an overriding operational imperative: to deliver a lower Total Cost of Ownership (TCO) for contact center communication solutions.

    Provided By SAP

  • Research // Apr 2007

    A New CIO's 100-Day Plan

    When new CIOs start, they have to immediately create momentum and build credibility. High expectations are held by the business community, senior executives, and the IT organization itself ? and starting off on the right foot is critical to managing those initial expectations. To manage this initial roller coaster ride,...

    Provided By Forrester Research

  • White Papers // Aug 2013

    Discover Five Amazing Things You Can Do with NetVault Backup

    NetVault Backup is cross-platform backup and recovery software that safeguards your data and applications in both physical and virtual environments – from one intuitive console. This scalable enterprise solution supports dozens of server and application platforms. NetVault Backup plug-ins give you consistent, reliable, point-and-click restore for your messaging and database...

    Provided By Dell

  • White Papers // Aug 2013

    The Keys to the Kingdom: Limiting Active Directory Administrators

    Securing your Active Directory (AD) forest is a critical step for your enterprise. However, allowing a data center server operator to act as a domain administrator is the most potentially damaging security risk in your AD infrastructure. In this Windows IT Pro white paper, discover the differences between the...

    Provided By Dell

  • White Papers // Oct 2013

    Seven Steps for Effective Leadership Development

    Leadership development is a critical aspect of attaining optimum output from organizational talent management. Technology applications can provide the enabling platform, including recruitment, assessments, performance management, succession and career planning and development programs. Read about the seven-step process, outlined in a leadership development checklist, for executing a comprehensive leadership development...

    Provided By Oracle

  • White Papers // Dec 2013

    Social Recruiting for Dummies

    Get simple, practical advice on recruiting with social media - from creating and implementing a social recruitment strategy, to fostering a truly aspirational employment brand. Learn to: * Use social networks to recruit talent and tap into your employees' networks * Find the right tools to scale your efforts...

    Provided By Oracle

  • Downloads // Jul 2009

    10 ways to make sure your conference calls aren't a waste of time

    The downturn in travel budgets has sparked an increase in the number of conference calls among those collaborating across distributed environments. Unfortunately, a lot of those calls are poorly handled, by both leaders and participants. These pointers will help keep your calls on track.This download is also available as

    Provided By Thom Langford

  • Downloads // May 2011

    10 pitfalls of rookie management teams

    Inexperienced execs may make mistakes -- but the smart ones will learn from those mistakes and pick up sound strategies from seasoned leaders. Here's some advice to get you on the right track.This download is also available as an entry in our 10 Things blog.

    Provided By Steve Tobak

  • Downloads // Nov 2009

    10 aspects of executive presence

    Great leaders project a certain presence that's hard to pin down -- but unmistakable. See if you recognize these qualities in yourself or in the executives you admire.This download is also available as an entry in our 10 Things blog.

    Provided By Steve Tobak

  • Webcasts // Mar 2010

    Marketing for Trainers: How to Promote Your Training Programs

    Trainers are under more pressure than ever to demonstrate results. For many, this begins with a productivity metric like "how many trainees did you reach?" The good news is that you don't have to be a marketer to create compelling communications that improve attendance rates. Join Webinar expert and...

    Provided By Citrix Online

  • White Papers // Jul 2006

    A Best-Practices Approach to Software Asset Management

    According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what software is in use in your company and where, you need to. This white paper from ManageSoft discusses...

    Provided By ManageSoft

  • Tools & Templates // May 2002

    A CIO resume template

    If you're dusting off that resume to revamp for a new career goal or just to get it up to date, this new CIO resume template will help guide you on what should be included and how best to present your expertise and skills to potential employers.

    Provided By TechRepublic

  • Downloads // Nov 2006

    10+ e-mail best practices to share with your users

    These days, e-mail is used by just about everyone. Unfortunately, a lot of users out there don't use it right, flirting with security risks, consuming excessive bandwidth, and practicing lousy etiquette. These basic usage guidelines, encompassing things like virus protection, e-mail scams, attachments, and forwarding practices, will help safeguard your...

    Provided By TechRepublic

  • White Papers // Jan 2013

    The Broad Spectrum of Business Analysis

    Read the Ventana Research White Paper and see how new approaches to information analysis enable outperforming the competition.

    Provided By IBM

  • White Papers // Nov 2008

    Architecting the Collaborative Customer Experience

    The portfolio of Cisco Collaborative Customer Experience solutions helps address many of the key issues faced by retail banks today in providing a customer experience that creates competitive differentiation. Starting with a robust foundation of secure wired and wireless infrastructure and extending it to enable cost-effective image transfer and voice...

    Provided By Cisco Systems

  • White Papers // Oct 2013

    Meet the Analysis Needs of Business Users with Business Intelligence

    Learn how analysis solutions that meet the needs of all business users drive better, smarter business decisions in this white paper.

    Provided By IBM

  • Presentations // Nov 2013

    Planning and budgeting with Cognos Enterprise

    See how IBM Cognos TM1 Performance Modeler, a feature of Cognos Enterprise, can help your organization improve planning and budgeting processes.

    Provided By IBM

  • Case Studies // Mar 2014

    Cisco Annual Security Report 2014

    You have to know the threats to stop them. It's not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the...

    Provided By Sourcefire, Inc.

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic