IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Downloads // Dec 2008

    10 ways to take the pain out of performance planning

    Staff performance planning may not be at the top of your list of enjoyable manager tasks -- but it's one of your most important responsibilities. Calvin Sun offers some pointers that can help ease the process.This download is also available as an entry in our 10 Things blog.

    Provided By Calvin Sun

  • Downloads // Jan 2009

    10 memory aids to help prevent misused words

    Do you have trouble remembering which word to use in certain situations? Plenty of words are similar and easy to confuse -- and that can make you sound stupid even if what you've written is brilliant. Here are some tricks for choosing the right word.This download is also available as...

    Provided By Calvin Sun

  • Downloads // Jan 2009

    10+ ways to overcome bureaucratic obstacles

    Being thwarted by a bureaucratic roadblock can be a huge aggravation. Your task may be simple, but some red tape, regulation, or gatekeeper stands squarely in your path. Calvin Sun offers some advice to help you remove the barriers and get back on track.This download is also available as

    Provided By Calvin Sun

  • Downloads // Feb 2009

    10+ ways to avoid misunderstandings at work

    Miscues happen all the time in business communications, and the results can range from annoying to disastrous. Here are some simple rules to follow that can save you a world of trouble when dealing with colleagues and partners.This download is also available as an entry in our 10 Things blog.

    Provided By Calvin Sun

  • Downloads // Feb 2009

    10+ ways to reduce wordiness in your writing

    When you streamline your wording, your message becomes more powerful and clear. Calvin Sun looks at how eliminating just a few superfluous phrases can tighten up your writing and give it more punch. This download is also available as an entry in our 10 Things blog.

    Provided By Calvin Sun

  • Downloads // Mar 2009

    10 ways to gain and keep the loyalty of your staff

    You depend on your team to be productive and reliable so that the entire IT department can be successful. But to get everyone to do their best work, you need to build a relationship of trust and support. Here are some tips to help you build staff loyalty.This download is...

    Provided By Calvin Sun

  • Downloads // Mar 2009

    10+ phrases that can be irritating or offensive

    It's possible to rub someone the wrong way without even realizing it -- all because you used the wrong expression at the wrong time. Calvin Sun discusses 11 such expressions and looks at how you can sidestep problems by being careful when you use them.This download is also available as...

    Provided By Calvin Sun

  • Downloads // Apr 2009

    10 office gaffes to avoid

    Have you ever wanted to disappear after committing some stupid faux pas? If it occurs in a professional context, it could be more than embarrassing -- it could cost you business or hurt your career. Calvin Sun looks at some preventable gaffes.This download is also available as an entry...

    Provided By Calvin Sun

  • Downloads // Nov 2007

    10 ways to make meetings more effective

    We've all had to sit through meetings that were unnecessary, poorly conducted, unproductive, and/or excessively long -- but it doesn't have to be that way. Calvin Sun offers a list of pointers to help ensure that meetings are more efficient and worthwhile.This download is also available as an entry...

    Provided By Calvin Sun

  • Downloads // Apr 2008

    10 ways to handle disagreements effectively

    Disagreements at work come with the territory -- but they aren't necessarily a bad thing. Handled properly, disagreements often can lead to productive gains and unexpected solutions. Calvin Sun offers some tips to help you make sure disagreements stay under control.This download is also available as an entry in...

    Provided By Calvin Sun

  • Downloads // Jun 2008

    The 10 best ways to handle a job interview

    Given the current economy, maintaining contacts with other companies can be critical. Knowing the right people can help you land a better job, one with more pay or perhaps the chance of advancement. But getting that next job often involves an interview. Calvin Sun put together this list of practical...

    Provided By Calvin Sun

  • Downloads // Nov 2008

    10 mistakes new Linux administrators make

    If you're new to Linux, a few common mistakes are likely to get you into trouble. Learn about them up front so you can avoid major problems as you become increasingly Linux-savvy.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Aug 2009

    10 reasons why e-readers make sense in the enterprise

    E-readers aren't just for avid e-bookworms anymore. See why Jack Wallen believes e-readers hold considerable value in the business environment.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Aug 2009

    10 ways to stay sane in your cubicle

    If you're stuck in a cube 40 hours a week, you may need a few coping strategies to keep from going crazy. Jack Wallen offers some survival tips to help make your workdays more bearable - and maybe even enjoyable.This download is also available as an entry in our...

    Provided By Jack Wallen

  • Downloads // Sep 2009

    The 10 biggest moments in IT history

    Despite its relatively short lifespan, IT has had some huge watershed moments. Jack Wallen followed the tech timeline to identify the most pivotal events.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Nov 2009

    10 things Android phones do better than the iPhone

    Jack Wallen has jumped on the Android bandwagon in a big way. Find out which features won him over.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Dec 2009

    10 ways to tame the chaos and organize your office life

    With a new year around the corner, now is the perfect time to clear the decks and develop some new habits to help you get your office life on track - and keep it that way.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Jul 2010

    10 ways to make sure you and your clients see eye to eye

    IT consultants need more than technical knowledge and experience -- they need to make sure they're on the same page with their clients. Jack Wallen suggests some ways to make that happen.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Jan 2010

    10 open source headlines I'd like to see in 2010

    At the beginning of a bright, shiny new year, a lot of things seem possible -- or at least worth imagining. Jack Wallen shares a few fantasy headlines.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Jan 2010

    10 things you should never do on a consulting job

    There are plenty of ways to shoot yourself in the foot when you're out on a job. Jack Wallen lists a few of the worst offenses.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Feb 2010

    10 essential items for onsite tech jobs

    Save yourself the embarrassment and aggravation of discovering you don't have the tools you need when you arrive at a job site. With these basic items, you'll be ready for almost anything.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Feb 2010

    10 tech tasks you should be able to do in your sleep

    Nearly all the jobs you tackle will require you to handle certain fundamental tasks. Make sure these essential skills are part of your repertoire.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Mar 2010

    10 really dumb mistakes to avoid in the field

    Certain mistakes are almost guaranteed to result in problems that can cost you clients. Make sure you don't fall prey to these common missteps.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Mar 2010

    10 things to consider before deploying a cloud

    If you're planning to set up a cloud, be forewarned: The process could turn out to be time consuming, complicated, and expensive. Jack Wallen shares his cloud deployment experiences.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Mar 2010

    10 things consultants can do to stay organized

    The life of a consultant can often get hectic. Here are some tips for fending off the chaos and getting your workday under control.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Dec 2010

    10 ways to make sure your clients pay you

    Mishandled billing can spell disaster for your consultancy. To keep the cash flowing, follow these tips to make sure you get paid on time.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Jan 2011

    10 resolutions to help grow your consulting business in 2011

    The start of a new year is a good time to take stock and establish goals for improvement. Jack Wallen suggests some measures to help your consultancy thrive in the months to come.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Feb 2011

    10 reasons for quitting IT

    There are a lot of upsides to working in IT -- but depending on your situation, you might find yourself considering other career options. Jack Wallen describes a few factors that could be the last straw for some IT pros.This download is also available as an entry in our...

    Provided By Jack Wallen

  • Downloads // Mar 2011

    10 alternative careers for burned-out IT workers

    So you're thinking about leaving IT -- but you're not sure what to do instead. Here are a few alternative fields where you might be able to use your talents in more satisfying ways.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Mar 2011

    10 reasons you deserve a raise

    If your experience, dedication, and skills make you an excellent IT pro, but your salary doesn't reflect your hard work or the value you deliver, it could be time to ask for a raise. Jack Wallen explains why you may be worth more than you think.This download is also available...

    Provided By Jack Wallen

  • Downloads // Nov 2009

    10+ PowerToys that can expand your control of Windows XP

    Not all PowerToys are right for everyone. But find the ones that make sense for you, and your Windows tasks will be a whole lot easier. This download is also available as an entry in our 10 Things blog.

    Provided By Scott Lowe

  • Downloads // Apr 2010

    Sample Support Pro Hiring Sheet

    CIO Scott Lowe knows that the best support pros have more than technical knowledge going for them. Here is a sample hiring sheet with interview questions you can ask to make sure you get the best support pro on your staff.

    Provided By Scott Lowe

  • White Papers // Jan 2009

    Increasing Demand Of Call Center Outsourcing Services

    There are so many reasons which show the increasingly demand of call center services. Nowadays, companies really have no choice but to give customers what exactly they want and need. If as a business owner if you are not doing so then you are loosing your business. A modern, fully...

    Provided By Article Dashboard

  • White Papers // Jan 2009

    Call Center Outsourcing: Advantages

    An outsourced call center can be used for sales, customer service, customer technical needs, reception desk, message center, and more, and there are many advantages to using one. Call center outsourcing saves money, increases quality and customer service, and is more efficient for business operations. There have been studies evaluating...

    Provided By Article Dashboard

  • Book chapters // Aug 2006

    CCNA 2 Companion Guide: Introduction to WANs and Routers

    Boost your comprehension of the Cisco Networking Academy Program's CCNA 2 course material with this introduction to routers--what they are, what they are capable of doing, how to tell them specifically what to do, and how to find out if they are doing their job correctly. First, focus on...

    Provided By Cisco Press

  • Downloads // Dec 2006

    Build a knowledge base that streamlines your support operations

    It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make life easier for the support team. When IT pro Jeff Dray first joined a help desk,...

    Provided By Jeff Dray

  • Downloads // Jun 2009

    10 terms from the alternative Geek-Speak glossary

    Not content with the standard definitions, Jeff Dray decided to stretch the meanings of several tech terms. You may have a few of your own to add to the list.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • White Papers // Feb 2009

    A Good Interview Can Help You Land The Job You Want

    The job interview is the culmination of a successful job search, but to actually land the job you want, the interview must go well. A good interview will make all the difference in getting the job offer. This paper gives some useful tips to help you strengthen your interview presentation.

    Provided By Articles Factory

  • White Papers // Dec 2008

    How To Reply To The Job Interview Question, Why Are You Available?

    Why are you available? This is a question that is asked in almost every job interview The answer you give regarding your departure from your last company will be either simple and straightforward, or very challenging - depending on your circumstances. This paper gives three possible categories to answer the...

    Provided By Articles Factory

  • Downloads // Dec 2008

    10 mistakes new Windows administrators make

    Whether you're new to network administration or to the Windows environment, a few common oversights and mistakes can trip you up. Deb Shinder explains how to avoid some of the problems new Windows admins often encounter.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder