IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Case Studies // Jul 2009

    World's Biggest Auto Auction Links Customer Information to Grow Online Business

    Manheim is the world's leading provider of used vehicle auctions and related services. Operating in 140 locations in 19 countries, the company and its subsidiaries processed sales of 10 million vehicles in 2008. Manheim realized that it needed better insight into customer and transaction data. With help from Microsoft Services...

    Provided By Microsoft

  • Case Studies // Jan 2010

    ERP Solution Puts Sparkle Into Customer Service

    To enhance customer responsiveness, SAN J Jewellery needed an integrated Enterprise Resource Planning (ERP) system to provide detailed operations control and resources monitoring of its high-value materials. The firm worked with Microsoft Certified Partner to deploy Microsoft Dynamics AX 4.0 with the Jewellery Manufacture add-on from Achievers Business Consulting Limited....

    Provided By Microsoft

  • Case Studies // Dec 2009

    Innovative Travel Agency Improves Business Performance and Customer Service With Microsoft CRM

    New Holidays' strength is that it combines operational support from parent company Nan Hwa (Express) Travel Service, one of Hong Kong's largest and most successful wholesale travel agents, with a highly professional, customer-orientated service culture. With the deployment of Microsoft Business Solutions CRM, New Holidays is taking customer service and...

    Provided By Microsoft

  • Case Studies // Dec 2009

    Nonprofit Moves to Superior Customer-Centric Service Delivery Model

    A multitude of point solutions gave rise to discrete silos of member data, leading to numerous headaches for the ELCA Board of Pensions. For example, 12 Board of Pensions departments could not effectively share member data nor take advantage of common workflows and practices to work with that data. This...

    Provided By Microsoft

  • Case Studies // Nov 2009

    Nonprofit Cuts IT Work by $20,000 Annually, Boosts Reliability With Online Software

    Crisis Call Center is a northern Nevada - based crisis-hotline service. For years, the nonprofit ran its entire operation on one aged server that was slow and unreliable, but there were no funds to upgrade it. Through a generous grant by local Microsoft Gold Certified Partner IQ Systems, Crisis Call...

    Provided By Microsoft

  • Case Studies // Mar 2010

    Executive Search Firm Builds Rich, Powerful Software to Manage the Recruiting Process

    Korn/Ferry International, a global provider of talent management solutions, wanted to create all-new, cutting-edge software to track its 6 million executive candidates worldwide. Korn/Ferry developers used the Microsoft .NET Framework 3.5 and Microsoft SQL Server 2005 Enterprise to build Searcher Express, a complete rewrite of the software at the core...

    Provided By Microsoft

  • Case Studies // Mar 2010

    Telco Reduces IT Incidents by Nearly 95 Percent, Optimizes IT With Premier Support

    After its inception in 2004, Nedjma, the Algerian arm of Wataniya Telecom needed a way to support the growing complexity of its IT environment as the company moved forward strategically to gain market share in the North African telco space. To do so, the company decided to turn to the...

    Provided By Microsoft

  • Case Studies // Jun 2009

    Area Council Saves More Than ?5 Million Over Three Years With Services Solution

    The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics CRM, which easily interoperated with back-office systems. The investment paid for itself within 12 months, and the council continues to...

    Provided By Microsoft

  • Case Studies // Jul 2009

    Bank in Dubai Maximizes Its Core Banking System Through Support Engineer Offering

    Headquartered in Dubai, Mashreq is one of the largest banks in the United Arab Emirates (UAE), in terms of assets and networks. The bank needed to ensure that its investment in its Microsoft-based server and network infrastructure would translate into the highest levels of availability of mission-critical applications that served...

    Provided By Microsoft

  • Case Studies // Jul 2009

    Innovative Service Project Puts Cascais at the e-Citizen Forefront

    The municipality of Cascais is part of the Lisbon Metropolitan Area, and manages a total of six counties with over 170,000 inhabitants. The municipality needed an efficient, geographically dispersed solution to interact with local residents, but capable of being a One Stop Shop for citizens' municipal relations. The One Stop...

    Provided By Microsoft

  • Case Studies // Oct 2008

    CRM Package Helps Vocational College Place Students With Local Businesses

    Established in February 2007, the Australian Technical College - Perth South (ATC - Perth South) is one of a national network of new independent secondary schools that provide vocational training for Year 11 and 12 apprentices. The college found it difficult to keep track of its 150 first-year apprentices as...

    Provided By Microsoft

  • Case Studies // Jul 2009

    Human Capital Management Vendor Charts Growth Path With Technology Support Services

    API Healthcare builds its software completely on Microsoft server software and technologies and develops the software by using Microsoft development tools. API Healthcare staff had to devote considerable time to support issue resolution. The company wanted to improve and expand training opportunities, and expedite and streamline problem resolution. API Healthcare...

    Provided By Microsoft

  • Case Studies // Jun 2009

    City Enhances Service Delivery With Automated Request Management

    To provide exceptional citizen service, the City of Bellevue, Washington, is committed to innovation and responsive government. In 2005, Bellevue launched its "Service First" initiative to streamline access to public services and information. To support the initiative, the city sought a software solution that could automate, coordinate, and track service...

    Provided By Microsoft

  • Case Studies // Jul 2009

    Bank Strengthens Market Opportunities With Enhanced Customer Service Tools

    KASB Bank has 73 branches across Pakistan. It offers financial solutions to a large portfolio of investment, corporate, and consumer banking customers, with a comprehensive range of services. Determined to offer customers a more flexible, personalised service, Pakistan's KASB Bank deployed Microsoft Dynamics CRM 4.0 business management software. Microsoft Gold...

    Provided By Microsoft

  • Case Studies // May 2009

    CRM Software Helps Asset Management Firm Comply With Regulation and Win New Business

    With 800 clients, Warren Wicklund is an innovative asset management business based in Oslo, Norway. It was founded in 2002 and now specialises in hedge fund management. Like many financial institutions during the global economic crisis, Warren Wicklund - a leading asset management firm in Norway - is under pressure...

    Provided By Microsoft

  • Case Studies // May 2009

    Financial Firm Improves Productivity by 20 Per Cent With Relationship Management Software

    Privatinvest Bank is a banking subsidiary of Commerzbank, based in Austria. The company employs 50 people, providing financial and investment advice to its clients. Privatinvest Bank must keep customers of its private banking service updated on the value of their investments. In a rapidly changing market, financial advisers need fast...

    Provided By Microsoft

  • Case Studies // May 2009

    Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention

    Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world, including the Arabian Peninsula. After introducing consumer banking services in the United Arab Emirates, a system was needed to track and resolve both complaints and sales leads in a timely manner. To ensure the retention and...

    Provided By Microsoft

  • Case Studies // Mar 2010

    KCOM Makes Significant Savings on IT Operating Costs With Services Agreement

    Telecommunications and systems integration specialist KCOM Group, a nationwide business headquartered in Kingston-upon-Hull in the United Kingdom (U.K.), needed cost-effective technical support in managing its IT infrastructure. With a Microsoft Services Premier Support agreement facilitating proactive as well as reactive support, critical incidents have been reduced to zero in the...

    Provided By Microsoft

  • Case Studies // Jan 2009

    Insurance Company Gains Competitive Edge, Increases Customer Base With CRM Solution

    AEGON Religare Life Insurance, a new player in Indian insurance market, is dedicated to build a firm future, both for customers and employees by balancing a local approach with the power of an expanding global operation. A new entrant in the insurance industry, the company needed to target and capture...

    Provided By Microsoft

  • Webcasts // Jan 2009

    The Silverlight Development System (

    Microsoft Expression Studio and Microsoft Visual Studio provide tools that designers and developers can use to create cost-effective Silverlight-based applications. This webcast walks through the tools' features, and explains how the tools help designers create attractive user interfaces and add rich content. It also describes how developers can create compelling...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Creating an Interactive Silverlight Experience

    The tools for creating Silverlight-based applications provide a platform for smooth collaboration between designers and developers. This webcast describes how the Microsoft Expression Studio tools and Visual Studio help designers and developers collaborate while they retain creative freedom over their individual domains. It also illustrates how XAML and the collaborative...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Enhancing the Experience With High-Definition Video

    Used in conjunction, Microsoft Expression Media and Visual Studio provide designers and developers with tools they can use to add high-definition video, live feeds, and webcasts to their applications. This webcast describes how designers can use Expression Encoder to encode video in a highly compressed but lossless format that conforms...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Flexible Development Environment

    Microsoft Silverlight incorporates important features of the Microsoft .NET Framework and uses XAML. This webcast describes how the powerful and flexible Silverlight development environment facilitates the creation of cross-platform, networked applications. It explains how Silverlight uses the .NET Framework so that programmers can easily program for on-demand downloads, progressive downloads,...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Objects and Events in Silverlight 1.0

    Silverlight objects are the building blocks of a Silverlight-based application. These objects are then manipulated by the use of events. This webcast identifies some of the important objects in Silverlight, such as the Canvas, Downloader, and InkPresenter objects. It explains how these objects can be manipulated by using appropriate input...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Microsoft Virtualization

    The Microsoft Virtualization solution consists of four virtualization technologies: server, application, presentation, and desktop. Together, these technologies provide a complete desktop-to-datacenter virtualization solution that can help to create a dynamic IT infrastructure. This webcast highlights various features and benefits of the four virtualization technologies. It also takes a closer look...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Intro to Windows Server 2008 Virtualization

    This webcast explains the new virtualization features in Windows Server 2008 and lists the system requirements. It also demonstrates the steps necessary to install Windows Server virtualization.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Introducing Branch Office Server in Windows Server 2008

    This webcast describes the benefits that Windows Server 2008 provides for installing and maintaining a branch office network. It demonstrates the installation of a branch office network by using the new server core option. It also lists the benefits of Active Directory Read-Only Domain Controllers (RODCs) and BitLocker Drive Encryption.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Introducing Centralized Application Access in Windows Server 2008

    This webcast explains the operational benefits of centralizing applications by using Windows Server 2008. It examines the benefits of Terminal Services. It lists ways to provide remote users with access to centralized applications by using Terminal Services Web Access. It also describes the requirements for providing a single sign-on for...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Implementing Active Directory Domain Services in Windows Server 2008

    This webcast describes the new options available in Windows Server 2008 for installing and configuring Active Directory Domain Services (AD DS) and auditing changes to it. It lists the features of Read-Only Domain Controllers (RODCs) and describes how to perform a non-authoritative or an authoritative restore of AD DS data.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Implementing Network Access Protection in Windows Server 2008

    This webcast describes the benefits of implementing Network Access Protection (NAP) in Windows Server 2008. It describes how to configure network and health policies for various types of clients. It identifies the options for configuring Dynamic Host Configuration Protocol (DHCP) enforcement for NAP and demonstrates the steps for testing a...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Implementing Windows Server 2008 Security

    This webcast examines and lists the features of Group Policy settings in Windows Server 2008. It demonstrates the steps for implementing Group Policy settings and the process of upgrading them. It also explains the purpose of security templates that can be imported into Group Policy settings.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Windows Vista Essentials

    This webcast describes some of the innovative new features in Windows Vista, including a sidebar that provides information at a glance. It showcases the Windows Aero technology and demonstrates the improved file organization techniques. In addition, this webcast walks through the various ways one can search for information on the...

    Provided By Microsoft

  • Webcasts // Jan 2009

    The Business Value of Windows Vista

    The Windows Vista operating system offers several benefits over its predecessors. It provides improved performance, administration, and security. This webcast highlights the enhanced features of Windows Vista, including improved support for mobile users, which can help organizations improve their IT infrastructure and reduce the cost of ownership. The webcast also...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Planning for Windows Vista

    Successfully upgrading a desktop operating system across an organization takes careful planning. To simplify the process of migrating desktops to Windows Vista, Microsoft provides a three-step desktop migration process. This webcast takes through a step-by-step guide for assessing an organization's existing hardware and software and creating a detailed plan for...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Next Generation of Microsoft Certifications

    Earning a Microsoft Certification demonstrates the expertise with Microsoft products and platforms, the job-related experience, and the technical problem-solving skills. To ensure their relevancy in the marketplace, Microsoft continually evaluates and updates Microsoft Certifications to match advancements in technologies and platforms. When an individual earns a Microsoft Certification, he or...

    Provided By Microsoft

  • Webcasts // Nov 2008

    Certification 101: Getting Started With Microsoft Certification

    This webcast provides an overview of the various certifications provided by Microsoft.

    Provided By Microsoft

  • Webcasts // Jan 2009

    MSDN Webcast: Web Performance Testing With Fiddler and NeXpert (Level 200)

    The attendee of this webcast will learn how to properly performance test Web applications using Fiddler and the new performance add-on neXpert. The Microsoft ACE Performance Team developed the neXpert tool to help testers find performance issues immediately. The neXpert tool not only shows the issues and solutions but how...

    Provided By Microsoft

  • Webcasts // Jan 2009

    TechNet Webcast: Managing the Virtualized Test and Development Environment (Level 300)

    In this webcast, the presenter looks more closely at the management of this virtual environment. Later in the webcast series, Contoso expands its virtual environment and uses Microsoft System Center Virtual Machine Manager (SCVMM) to manage their virtual environment. However, in this webcast, the presenter demonstrates how a smaller virtual...

    Provided By Microsoft

  • Webcasts // Jan 2009

    LAR/UVAR LM: Online Licensing Boot Camp - MCP Prep - Last Call

    This webcast is an invitation to participate in a LiveMeeting Licensing Boot Camp. The attendee will learn essential licensing concepts and to help prepare for the MCP exam. The knowledge gained from this boot camp can help to differentiate one's services from the competitors, helping to be recognized in the...

    Provided By Microsoft

  • Case Studies // Mar 2009

    Russian Broker Closes Five Times as Many Deals, Improves Market Share With CRM Tool

    Fosborn Home, the first and largest credit brokerage in the Russian Federation, is rapidly expanding its market share with new customers, additional partners, and offices in regional cities outside Moscow. The company, founded in 2005, needed a Customer Relationship Management (CRM) system to support its ambitious business development strategy. And,...

    Provided By Microsoft