IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Case Studies // Jan 2009

    John Wiley & Sons Extends Synon to the Web With LANSA

    John Wiley & Sons is a global company dealing in print and electronic products. This paper maps its transition towards automation. The company faced the challenge of managing more than 11,000 active book titles, in addition to several hundreds of subscriptions. The case study also studies its customer management system....

    Provided By LANSA

  • Downloads // Jan 2009

    10 memory aids to help prevent misused words

    Do you have trouble remembering which word to use in certain situations? Plenty of words are similar and easy to confuse -- and that can make you sound stupid even if what you've written is brilliant. Here are some tricks for choosing the right word.This download is also available as...

    Provided By Calvin Sun

  • Resource Center // Jan 2009

    Security Bloopers: Five Common Mistakes

    Wondering if you've adequately protected your network can cause sleepless nights. In the rush of your workday, what could you have missed? Sleep better by avoiding the common mistakes listed on this page.

    Provided By Cisco Systems

  • Case Studies // Jan 2009

    Improved In-Bank Customer Experience, Call Center and Back Office Operations with OpenSpan

    The company is considered an innovation leader in the nation's banking community. The client had bottlenecks common in the retail banking industry - cumbersome manual business processes that required bank employees to toggle through multiple screens across a range of legacy applications. Initial OpenSpan automation projects focused on loan credit...

    Provided By OpenSpan

  • White Papers // Jan 2009

    Don't Fire Your Recruiters Just When The Recovery Is About To Begin

    Forget the Lone Rangers and those experienced recruiters who have not gotten significantly better over the past two years. Hiring top people is a business process, equivalent to selling your firm's products and services. Now is the time to start implementing new training programs and changing your outdated pre-recession recruiting...

    Provided By Adler Group

  • White Papers // Jan 2009

    The Law & HRM: An Ounce of Prevention Is Worth a Pound of Cure

    The nature of Human Resources Management ("HRM") has become more challenging because of today's complex legal environment. Increasingly, HR professionals have had to assume more front line responsibility for many legal compliance issues. As a result, the role of HRM is held to a higher standard, and a "Knowledge base"...

    Provided By MMC Technology

  • White Papers // Jan 2009

    Wall Street, Main Street & HR Outsourcing 2009

    In today's uncertain economic environment most organizations are less willing to take risks, and are exercising more insight by cutting expenses. As Congress attempts to revive a weak U.S. economy to help savers and investors, the approaching new year presents challenges for organizations seeking new ways to reduce expenses. Many...

    Provided By MMC Technology

  • White Papers // Jan 2009

    Improving Employee Retention by Developing Talent

    The costs of recruiting and hiring employees, and low retention of valued employees, are major expenses for most organizations. It is possible to identify these general cost categories and to reach the undeniable conclusion that total costs associated with hiring employees to replace workers who leave an organization is substantial....

    Provided By MMC Technology

  • White Papers // Jan 2009

    Advanced PowerPoint Training: A List of Do's And Don'ts

    Training courses are excellent tools for getting up to speed on software quickly and often reveal techniques you may not have realized were possible. However even the best courses can't teach a user everything. This paper gives few tips to supplement introductory or advanced PowerPoint training. PowerPoint needs a printer...

    Provided By ContentGuild.com

  • White Papers // Jan 2009

    Cut Costs and Drive Efficiency of Virtual Teams

    Technology has increased our mobility and permanently altered the business landscape. Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools that counts ? it's about using them effectively. Download this new research review to discover the benefits of...

    Provided By Citrix Online

  • Webcasts // Jan 2009

    How Do I: Get Started With Meeting and Voice Policies in OCS?

    The presenter of this webcast demonstrates how to get started with both Meeting and Voice Policies in Microsoft Office Communications Server 2007.

    Provided By Microsoft

  • Webcasts // Jan 2009

    How Do I: Enable Anonymous and Federated Users in OCS?

    The presenter of this webcast demonstrates how to enable two massively useful features in Microsoft Office Communications Server 2007, Anonymous and Federated Live Meeting Users as well as Federation for Instant Messaging users.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Use Multicast Transmission to Deploy Multiple Clients

    Windows Deployment Services now offers the option of using multicast transmission to cut down the time it takes to deploy multiple clients. In this webcast, the presenter shows how to create a multicast session using Windows Server 2008 and how to create a client boot image that makes use of...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Manage SQL Server 2008 Spatial Data

    In this webcast the presenter takes the attendee through an overview of spatial data in SQL Server 2008. Using the geometry data type the presenter looks at some of the functions that a DBA might have to know to properly understand and maintain the data being stored in the database....

    Provided By Microsoft

  • Webcasts // Jan 2009

    Streamline an Upgrade From SQL Server 2005 to SQL Server 2008

    The presenter of this webcast introduces the SQL Server Upgrade Advisor. He then shows the two methods for using the command line to upgrade a SQL server without having to wait for dialog boxes or provide further input.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Synchronizing Remote SQL Server Databases With the Sync Framework

    The presenter of this webcast shows how to install the synchronization framework and then how to use it in conjunction with SQL Server 2008 change tracking to update remote, occasionally connected databases.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Creating a New Content Database

    The presenter of this webcast explores how to create a new content database and to configure content database settings in order to control the location of new site collections.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Configuring Alternate Access Mappings

    Alternate Access Mappings (AAM) is sometimes-misunderstood and under-utilized feature of SharePoint that allows a website to correctly function under different URL scenarios, including, for instance, reverse proxies and load balancing. The presenter of this webcast demonstrates how to configure and make use of this feature under different scenarios.

    Provided By Microsoft

  • Case Studies // Jan 2009

    Pro BTP: Lower Costs and Increased Sales With a Comprehensive Call Center Solution

    PRO BTP, the primary professional retirement institution in France for builders and public works employees, has seen member call traffic increase from year to year and is expected to continue to grow. PRO BTP needed to improve the quality of its call answering service to better serve its members. It...

    Provided By IBM

  • Webcasts // Jan 2009

    Getting Started With Communicator 2007

    Microsoft Office Communicator 2007 forms the core of the OCS Unified Messaging experience. The presenter of this webcast demonstrates how to get started with basic and advanced features of Office Communicator 2007.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Work With Wikis in Windows SharePoint Services

    In addition to standard Wiki functionality, Wikis in Windows SharePoint Services are able to leverage the WSS infrastructure in the form of, for instance, security permissions and alerts. In this webcast, the presenter demonstrates how to make use of the standard Wiki functionality in Windows SharePoint Services. The webcast covers...

    Provided By Microsoft

  • Webcasts // Jan 2009

    WSS - How Do I: Create Reusable Site Templates?

    In this webcast, the presenter explores how to create a re-useable template from an existing site, allowing new sites to be easily created from this template. The presenter explores creating templates within a site collection, as well as creating these at a Central Administration level.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Configure Report Security in SSRS

    This webcast shows how configure SSRS report security using both default and custom roles. The webcast shows how to grant a user access to a report & folder, grant group access to a report & folder, create a custom role in SSRS, configure users to utilize the custom role, and...

    Provided By Microsoft

  • Webcasts // Jan 2009

    The New SQL Audit Feature of SQL Server 2008

    The presenter of this webcast shows the new SQL Audit feature of SQL Server 2008. The presenter shows how to set up a server audit using Transact SQL. He also shows how to create a database audit using SQL Server Management Studio. Using SQL Audit administrators can audit different actions...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Use Policy Based Management Features of SQL Server 2008 to Manage SQL Servers

    The presenter of this webcast shows how to use the new policy based management features of SQL Server 2008 to manage the SQL Servers. The presenter shows how to use facets, create conditions, and create policies to manage the servers. The video demonstrates cases where the policy can automatically update...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Creating a Read Only Domain Controller on Windows Server 2008 Core Using the Install From Media (IFM) Option

    In Windows Server 2008, the combination of a Server Core installation and the Read Only Domain Controller role is ideal for Branch office deployments, but what happens if one has bandwidth constraints and don't want to replicate all the AD data across the wire? In this webcast, the presenter of...

    Provided By Microsoft

  • Downloads // Jan 2009

    10 things you can do to ensure career survival in 2009

    Protecting your job in this economic climate is a job in itself, but the effort can pay off. John McKee offers practical strategies for getting through tough times with your career intact.This download is also available as an entry in our 10 Things blog.

    Provided By John McKee

  • Webcasts // Jan 2009

    How Enterprise Mobility is Transforming the IT Service Desk

    The complexities brought on by mobile workers can actually present an opportunity for the IT service desk to become a more strategic part of the business. By implementing a remote support solution purpose-built for meeting the challenges presented by the mobile workforce, your IT service desk can more closely align...

    Provided By LogMeIn, Inc

  • White Papers // Jan 2009

    Empowering HR: From Compliance to Performance Advisor

    There is a disconnect today concerning the evolving role of the Human Resource function in organizations. HR professionals are expected to ensure compliance to the myriad of workforce laws and regulations. They are expected to guard the most sensitive data in the organization. They are expected to urgently fill employee...

    Provided By Vosler Group

  • White Papers // Jan 2009

    Next-Gen Web: Tools for Building Strong Customer Relationships in Retail Banking

    Where once retail financial institutions established the rules for conducting business with their customers, the advent of new, web-enabled technologies has led to a reversal of this situation - a new environment dubbed "Next-generation Web" by the Cisco Internet Business Solutions Group (IBSG). In this Point of View, based on...

    Provided By Cisco Systems

  • Webcasts // Jan 2009

    Microsoft Dynamics CRM - Leicester City Football Club Video Case Study

    Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top condition for maximum performance and injury prevention. The organization implemented Microsoft Dynamics? CRM as a tool to manage...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Microsoft Dynamics CRM - Chill Factore Video Case Study

    Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics? CRM to track all transactions, purchases, customer interactions, and to allow marketing directly related to what individual customers actually purchase. Microsoft Dynamics CRM enables segmentation of customers into smaller marketing groups,...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Microsoft Dynamics CRM - Sports Organizations Video Case Study

    Learn why many professional sports organizations choose Microsoft Dynamics? CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a variety of leaders from professional sports teams discuss the benefits of Microsoft Dynamics CRM, including having a single data source to...

    Provided By Microsoft

  • Case Studies // Jan 2009

    Insurance Company Gains Competitive Edge, Increases Customer Base With CRM Solution

    AEGON Religare Life Insurance, a new player in Indian insurance market, is dedicated to build a firm future, both for customers and employees by balancing a local approach with the power of an expanding global operation. A new entrant in the insurance industry, the company needed to target and capture...

    Provided By Microsoft

  • White Papers // Jan 2009

    Gaining the Competitive Advantage With RF Technology in Your Supply Chain

    Companies look for any edge to remain competitive in today's high -speed business climate. Streamlining supply chain management systems can deliver that advantage - shaving even a few minutes off of order processing times can translate into better customer service through faster delivery of product to the customer, reduced costs,...

    Provided By Motorola

  • White Papers // Jan 2009

    Business Productivity with Microsoft Online Services

    In today's competitive global market, businesses need technology that enables flexibility and cost-effectively adds value to their organization. Internet-based hosted services provide a way to meet these objectives. They deliver feature-rich productivity tools to users while helping to relieve the burden of managing and maintaining business systems?freeing up IT departments...

    Provided By Microsoft

  • Case Studies // Jan 2009

    Systems Integrator Is Driving New Business Using Customer Satisfaction Index

    Technology Associates International, a specialist in Microsoft Office Enterprise Project Management Solution deployments, is retaining customers and winning new business due to better visibility of satisfaction rates and performance levels. By using the Microsoft Customer Satisfaction Index service, the company has avoided the time and cost of building an online...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Powershell Scripts and the Command Line

    The presenter of this webcast discusses command line arguments in functions and scripts.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Power Shell and WMI

    The presenter of this webcast shows how easy it is to use WMI in PowerShell.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Core IO

    Organizations need to optimize their IT infrastructure so that it can keep up with their growing business needs. Microsoft provides three models that define a roadmap for organizations to reach infrastructure maturity. This webcast describes the Core Infrastructure Optimization (Core IO) model, which can help organizations improve the current state...

    Provided By Microsoft

  • Webcasts // Apr 2010

    Microsoft Career Webcast: Meet women at Microsoft showcasing 3 Services roles they excel at and love to do

    Meet up to 12 different women from Microsoft Services and learn how they are helping our customers succeed. We are holding four webcasts to accommodate four different time zones on the three roles below. We hope you will join the one that works best for you. The Consultant: Meet...

    Provided By Microsoft Corporation

  • Book chapters // Jul 2005

    Measure help desk performance more effectively

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an...

    Provided By McGraw-Hill Professional

  • White Papers // Nov 2010

    Leed-New Construction Project Management

    The LEED rating system has played a major role in catalyzing the green building movement and bringing it to the mainstream. The proof lies in the thousands of buildings that are registered to be certified, the growing number of members in the USGBC organization, the advancement in the products and...

    Provided By McGraw-Hill Professional

  • White Papers // Jul 2009

    Systems Management in Healthcare Top 12 Best Practices

    This white paper outlines best practices for systems administration and IT professionals in healthcare environments. Based on real-life experiences of IT professionals in the medical field, it outlines best practices for IT professionals fighting to keep IT systems healthy?just as they want their patients to be.

    Provided By KACE

  • Webcasts // Jan 2010

    ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL

    Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of ITIL to your organization. After this webinar you will understand the most important components of ITIL and how to...

    Provided By KACE

  • White Papers // Jan 2009

    Enhancing Systems Integration by Incorporating Business Continuity Drivers

    It is common that the application of IT in modern organizations lacks true integration. The question is how to manage and how to integrate several types of technologies, how to integrate today's distributed, heterogeneous IT environments, how to remove numerous disconnection points and, in general, how to align IT with...

    Provided By Syracuse Research

  • White Papers // Jan 2009

    Telltale Signs Of An Impending Layoff

    Given the current volatility of the economy, many companies are struggling to stay afloat. Often when there is a severe economic downturn, executives must make the decision to layoff employees. Generally the information is held in strict confidence at the highest levels, leaving workers stunned when a layoff is publicly...

    Provided By HELIUM

  • White Papers // Jan 2009

    Surviving Law Firm Layoffs

    Most layoffs simply signal that the place where you reside does not have the clientele or the resources to sustain your profession at the level it should be sustained. It also makes plain that as a professional, you have the knowledge that someone, somewhere needs. This is the mindset you...

    Provided By HELIUM

  • White Papers // Jan 2009

    Is It Good Luck To Survive A Layoff?

    Holding onto your job as your company goes through a layoff has its pros and cons. On the one hand, it can signal that the company values you and wants to keep you as an asset or at least that you fill an important position within the company. Of course,...

    Provided By HELIUM

  • White Papers // Jan 2009

    Tips On How To Earn A Living In Times Of Global Layoffs

    Due to global economic crisis, layoffs are massive that leads to an increase in global unemployment rate. Hunger and crimes are starting to be experienced by most downturn countries. People must earn for their living in order to survive. But in times of global layoffs, there still chance for them...

    Provided By HELIUM

  • White Papers // Jan 2009

    Layoffs: What To Do When They Want You Back

    A layoff isn't always considered a permanent move and rarely has to do with job performance. There is no shame on the employee when the employer cuts back on staff. This is usually done by seniority or job title with little regard to individual ability. Because layoffs are often for...

    Provided By HELIUM

  • White Papers // Jan 2009

    Layoffs: Maybe The Best Career Move Ever

    A layoff can be like a kick in the stomach that deflates your ego like a stuck balloon. One minute you're a valued member of the team, then your boss hands you "The letter" and you're suddenly unemployed, shocked, and more than a little angry. There's nothing wrong with you...

    Provided By HELIUM

  • White Papers // Aug 2008

    Call Center Comparison Guide

    Compare these VoIP call-center vendors to find the best one for your business. So, you know that a VoIP call-center enhances customer service and, in return, helps attract and retain customers. But which VoIP call-center vendor do you choose for your specific needs? This Comparison Guide evaluates major vendors such...

    Provided By VoIP-News

  • Downloads // Jun 2010

    10 things about the iPad that don't suck

    Sometimes it takes more than a quick test drive to warm up to a new device. See why Deb Shinder has decided the iPad has a few things going for it after all.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Jul 2010

    10 tweaks to make Office 2010 work the way you want

    Office 2010 has a lot going for it -- including better customization options. Deb Shinder looks at some tricks for making the new version work the way you want it to.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Aug 2010

    10 ways to use social networking tools to promote your business

    Social networking sites provide unprecedented opportunities to get the word out about yourself and your business. Unfortunately, many people don't have a clue how to use these tools effectively. Deb Shinder offers 10 practical suggestions. This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Jan 2011

    10 ways to become an IT superstar

    Becoming a sought-after industry expert requires dedication, planning, and hard work. Here are some things you can do to make it happen. This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • White Papers // Jun 2008

    "Star Search" - Talent Management Made Simple

    Talent management is the process of developing and retaining current employees, and of recruiting and attracting highly skilled workers for your business. People are the most important resource in nowadays? global economy. And whether companies are willing to admit it, at the end of the day, it's their people that...

    Provided By Technology Evaluation Centers

  • Downloads // Dec 2009

    10 books every IT pro should read

    If you have a little extra time on your hands -- or if one of your New Year's resolutions is to become a more well-rounded IT pro -- check out this recommended reading list. This download is also available as an entry in our 10 Things blog.

    Provided By Greg Shultz

  • Case Studies // Jan 2009

    eGrabber Case Study: Base One Technologies, Inc.

    Base One Technologies gets 300+ resumes each week via email and job portals. The resumes are transferred manually into ACT! and hence, painful. For the Recruiting Manager it meant more time spent on data entry and less on recruiting! Routine problems encountered were-manual data entry, cutting-pasting inappropriate data onto ACT!...

    Provided By eGrabber

  • Related Offers // Jan 2009

    NTToolkit

    The NTToolkit is a set of small and useful utilities designed to help network administrators with their daily administrative tasks. The NTToolkit is freeware and constantly expanded. It currently contains the following tools: IPMon, ADSList, NTPClient, IsAdmin, CheckDB, CheckURL, Event Message Browser, Password Assistant, NetSend, Hardlink Shell Extension, ServiceSecure, TaskSecure,...

    Provided By Netikus.Net

  • Case Studies // Jan 2009

    eGrabber Case Study: Chief Manufacturing Inc.

    Chief Manufacturing Inc. is an industry leader in manufacturing total support solutions for presentation systems with sales offices and distribution centers across the world. The company always wanted to provide a quick turnaround to customer queries & Lead emails which will allow the customer support & sales team to respond...

    Provided By eGrabber

  • Case Studies // Jan 2009

    eGrabber Case Study: IMS Staffing, Inc.

    IMS Staffing, Inc., established in 1996, is one of the Top Producing Staffing Firms in one of the largest, most successful recruiting networks in North America and around the world. Two years ago IMS Staffing struggled to support its client in terms of providing staffs at a short notice. Customers...

    Provided By eGrabber

  • Case Studies // Jan 2009

    eGrabber Case Study: Business System Technologies Corporation

    According to President, the recruiters at Business System Technologies Corporation receive thousands of resumes every week and they continually expand and maintain a proprietary databank of potential candidates. The resumes had to be manually entered in to ACT!, the time involved in manual data entry and the lack of an...

    Provided By eGrabber

  • Case Studies // Jan 2009

    eGrabber Case Study: GSI Corporation

    GSI Corporation is a premier executive search firm providing both contract and direct placement recruitment services. According to the President, GSI Corporation, recruiters at GSI Corp capture 1000's of resumes weekly from various sources - Job Boards, Email -and manually enter them into ACT! This process invited a host of...

    Provided By eGrabber

  • White Papers // Jan 2010

    Top Certifications To Enhance Your Career: Targeted Training And Good Salaries In Less Than Two Years

    Looking for a career change, but not sure you're ready to spend years in school? No matter what you're looking for in your job future, certifications can bring big changes. These certifications are concentrated career-advancers that can give you the targeted training you need to prove your knowledge to hiring...

    Provided By Yahoo!

  • Downloads // Nov 2012

    Stay Connected to Your Organization No Matter Where You Are with DameWare Remote Support

    With roughly 20% of all adults working remotely at least once a month, organizations can no longer allow telecommuting to become synonymous with dropping the ball. For IT professionals, the ability to maintain the same level of productivity remotely as they do within the office could mean the difference between...

    Provided By SolarWinds

  • White Papers // Sep 2008

    Help Desk and the e-Mail Trap: An Analysis Outlining the Issues Surrounding e-Mail Based Support for IT and Customer Support Organizations

    The Help Desk function is too often seen as a necessary and grudging cost of doing business. It takes resources for what appears to be a non-productive burden - a necessary evil that subtracts from the core mission of the enterprise. As a direct consequence of this attitude, organizations will...

    Provided By Internet Software Sciences

  • White Papers // Apr 2009

    5 Essential Steps To Recruiting The People You Want

    Sometimes, it feels like hiring the right person is more a matter of luck than the end result of a structured process. Throw some darts up there, and maybe one of them will stick, right? Perhaps the right person will walk in, or one of one's current employees will have...

    Provided By IPG

  • White Papers // Apr 2009

    The Interview That'll Bag A Job

    In today's ultracompetitive job market, even getting an interview is a feat. Yet recruiters and hiring managers say many unemployed candidates blow the opportunity by appearing desperate or bitter about their situations - often without realizing it. At an interview, you want to stand out for the right reasons. To...

    Provided By Yahoo!

  • Webcasts // May 2008

    Health Plan Customer Experience: From Enraged to Engaged

    Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of customer experience. While these poor experiences may not have historically caused major defections, the environment is changing and this...

    Provided By Microsoft Tips

  • Downloads // Jul 2008

    10 ways to improve your client relationships

    One thing is true for all consultants: If we have any work, we have clients. And one of our most important roles is to maintain and enhance our relationship with them. Here are some suggestions to help you foster those important business relationships.This download is also available as an...

    Provided By Kevin Eikenberry Group

  • Downloads // Jun 2008

    10 IT health risks -- and how to combat them

    IT might not appear to be a high-risk field, but a surprising number of ailments can plague IT pros in all job roles. Suzanne Thornberry takes a look at some of the most prevalent health concerns and what you can do to protect yourself from them.This download is also available...

    Provided By Suzanne Thornberry

  • White Papers // Oct 2010

    5 Key Intranet Portal Benefits for HR Executives

    A manager with even the keenest eye for hiring doesn't solve all of the company's problems at that early stage. Experience in personnel management shows that it isn't enough simply to hire the best - it is no less important to create an environment conducive to productive work. In a...

    Provided By Bitrix

  • White Papers // May 2004

    Policy and Procedures: Help Desk Service Level Agreement (SLA)

    Technology support services are provided through the Information Technology Services (ITS) Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service...

    Provided By New Jersey City University

  • Downloads // Oct 2007

    10 signs that you aren't cut out to be a developer

    People cite all sorts of reasons for deciding to pursue a developer career path -- but even someone who is knowledgeable and bright might not be a good fit for the profession. Justin James looks at 10 indications that you might not be well suited for a developer career.This download...

    Provided By Justin James

  • Downloads // Nov 2007

    10 tips for writing a job-winning developer resume

    As seasoned job hunters know, the first step on the road to finding work is to write a resume that gets you the interview. Unfortunately, some of the traditional resume writing rules just do not work well in the software development industry. Justin James has sifted through enough developer resumes...

    Provided By Justin James

  • Downloads // Mar 2008

    10 traits to look for when you're hiring a programmer

    Programmers come with a wide range of skill sets, hail from many countries and cultures, and can have differing backgrounds and experiences. Nevertheless, certain qualities can mean the difference between a stellar programmer and someone who's not so great. Here are 10 things to look for when you're hiring a...

    Provided By Justin James

  • Downloads // May 2008

    10 reasons your star programmer may be looking to leave

    Top programmers are not easy to find. It takes time to cull through dozens, if not hundreds, of resumes to find the magic combination you want, and it takes hours to perform interviews. After all of that, you still need to jump through hoops to make sure that your best...

    Provided By Justin James

  • Downloads // May 2008

    10 developer want ads that will attract topnotch talent

    Most programmer want ads are written in a way that makes the best candidates unlikely to respond to them. Why? Because the people writing these ads often don't understand developers, and they produce a generic ad that reads like a boilerplate job description. Justin James offers 10 examples of ads...

    Provided By Justin James