IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Webcasts // Jan 2009

    Synchronize Active Directory With Microsoft Online Services

    This webcast shows how to synchronize users in the local Active Directory with the Microsoft Online Services. The webcast shows how to download and install the MOS Directory Synchronization tool, synchronize Active Directory with MOS, edit an Active Directory user and synchronize with MOS, and enable a synchronized account to...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Provide an Up-to-Date Data Warehouse With Change Data Capture

    The presenter of this webcast introduces the attendee the Change Data Capture feature of SQL Server 2008. After showing how to configure Change Data Capture on a database the presenter shows a sample SSIS package that extracts the changed data from the database.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Automate Report Delivery in SQL Server Reporting Services Using Subscriptions

    This webcast shows how to create report subscriptions to automate report delivery in SQL Server Reporting Services. The webcast shows how to configure a shared data source to store credentials (required for subscriptions), configure SSRS for SMTP email delivery, create a subscription that delivers reports to a file share, and...

    Provided By Microsoft

  • Case Studies // Jan 2009

    Department Store Lowers Turnover 20% With PeopleAnswers

    Retailers that consistently minimize employee turnover produce more revenue and provide better customer service. This department store chain is committed to offering shoppers outstanding service by maintaining a sales staff that is well trained, knowledgeable, and empowered to make each customer's shopping experience an enjoyable one. Using the pre-employment assessment...

    Provided By PeopleAnswers

  • White Papers // Jan 2009

    Maximizing Value to Corporate Customers a Web-Based Cash Management Approach

    Cash management is perhaps the most important function of a corporate treasurer. Sophisticated services are offered by banks to address the needs of the corporate treasurer, centered on the seemingly simple job of efficient management of receivables and payables. Cash management is evolving and gaining value in many countries across...

    Provided By Infosys Technologies

  • Case Studies // Jan 2009

    1-800-FLOWERS.COM: Creating an e-Commerce Platform for the Future

    1-800-FLOWERS.COM, INC. is the world's largest florist and gift shop, with revenues approaching US$1 billion. 1-800-FLOWERS.COM, INC. needed to replace multiple, diverse, e-commerce systems with a unified technology platform. 1-800-FLOWERS.COM teamed with IBM to implement IBM WebSphere Commerce for two of its gift food brands as an initial proof of...

    Provided By IBM

  • Case Studies // Jan 2009

    World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network

    Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing, industrial computing and automation markets. There was a need of a faster and smoother communications network that can help collaborate more effectively....

    Provided By Nortel Networks

  • White Papers // Jan 2009

    Championing the Customer Cause at the Bank

    Customer management at banks is here to stay. So are customer strategies and strategies to manage shifting demographics. While banks have woken up to the fact that there is enough empirical evidence to suggest that customer centricity has a strong impact on the survival and success of banks, they cannot...

    Provided By Infosys Technologies

  • White Papers // Jan 2009

    Customer Service 2.0: Collaborative Self-Service Via the Web

    This paper explores the concepts of Customer Service 2.0 - the practical application of Web 2.0 principles to customer service methodology. While many papers discuss the ability of Web 2.0 technologies to enable customer self-service, this paper provides a complete methodology and ethic for delivering customer service to the principles...

    Provided By Firmstep

  • White Papers // Jan 2009

    The ASEAN Retail Banking Agenda

    Banks need to align and integrate processes across channels and the various entities of the entire organization, while leveraging IT to deliver a customer-centric experience. The customer-centric approach is the most effective way to attract and retain clients, while continuing to expand business through related products and services. As banks...

    Provided By Infosys Technologies

  • White Papers // Jan 2009

    The First 100 Days - Recruiting In 2009

    The recruiting industry has always been a barometer for the overall economy. According to this year's survey, only 8% of respondents say they are going to hire significantly more people in 2009 than in 2008. 41% are in some sort of hiring freeze and are expecting to downsize or stop...

    Provided By Adler Group

  • Webcasts // Jan 2009

    Exchange Remove Files

    The presenter of this webcast shows how to use Forefront Server Security for Exchange server to scan the existing messages within an Exchange mailbox store for specific files and then remove them. In this webcast he shows how to configure a manual scan job to search for files of a...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Forefront Management Console Part 2

    The Microsoft Forefront Security Management Console provides Forefront administrators with a tool that allows them to centrally manage the Forefront server deployments within their environments. In this, the second webcast in this series, the presenter demonstrates how to create a scheduled job to download AV signature updates, configure the general...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Forefront Management Console Part 1

    The Microsoft Forefront Security Management Console provides Forefront administrators with a tool that allows them to centrally manage the Forefront server deployments within their environments. In the first webcast in this series, the presenter demonstrates how to install the console and then create a package to deploy Forefront Security for...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Setting Up E-mail Co-Existence Between MOS and a Local Exchange Server

    This webcast shows how to setup email co-existence between Microsoft Online Services and the local Exchange server. The webcast shows how to add the registered domain to MOS, verify domain ownership, setup domain as an external relay server for mail, and verify email traffic between MOS and the Exchange server.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Setting Up a Maintenance Plan to Backup Databases

    The presenter of this webcast shows the attendee how to create database maintenance plans using the Maintenance Plan wizard and SQL Server Integration Services (SSIS). The presenter also shows how to customize plans that were created with the wizard.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Create and Modify Reports Using the Report Builder Tool

    The presenter of this webcast will help to prepare for the Microsoft Certified Technology Specialist Exam 70-431 Microsoft SQL Server 2005 Implementation and Maintenance. The presenter will direct the attendee to freely available information about what Exam 70-431 covers and point to material that might help to pass the test....

    Provided By Microsoft

  • Webcasts // Jan 2009

    NAT Hyper-V

    In this webcast, the presenter shows how to install the Network Policy and Access Server role on Windows Server 2008 and configure it to use a wireless network adapter to provide internet access for virtual machines running using Hyper-V.

    Provided By Microsoft

  • Webcasts // Jan 2009

    E-mail-Enabling a SharePoint List

    Windows SharePoint Services allows the users to configure many of their lists to be able to create new items directly via e-mail. The presenter of this webcast demonstrates how to enable these settings in the farm and to configure the lists to be able to receive e-mails.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Using Content Types

    Content types are designed to help users organize their SharePoint content in a more meaningful way. A content type is a reusable collection of settings one wants to apply to a certain category of content. In this webcast, the presenter will demonstrate how to use content types to define reusable...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Incoming E-mail Scan

    The presenter of this webcast shows how to configure Microsoft Forefront Security for Exchange Server to scan incoming and outgoing emails. In this webcast, he shows how to configure file and keyword filters as well as configuring notifications.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Exchange Quarantined E-mails

    The presenter of this webcast shows how to manage emails and files that have been quarantined by Microsoft Forefront Security for Exchange Server. In this webcast he shows how to configure the security mode for messages delivered from quarantine, how to export the incident and the quarantine log files, how...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Exchange Message Scan

    The presenter of this webcast shows how to configure Microsoft Forefront Security for Exchange Server to scan messages that are in the store and as they are accessed. In this webcast he shows how to configure file filters, content filters and email notifications.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Forefront Management Console Part 3

    The Microsoft Forefront Security Management Console provides Forefront administrators with a tool that allows them to centrally manage the Forefront server deployments within their environments. In this, the third webcast in this series, the presenter demonstrates how to configure alerting using the management console and discuses the use of filters...

    Provided By Microsoft

  • White Papers // Jan 2009

    Affirmative Action, The Academy And Compromised Standards

    The literature opposed to affirmative action in hiring, granting tenure and promotion in the university claims that it lowers standards. However, anecdotal evidence suggests that in the decades prior to the institutionalization of affirmative action in the Academy, hiring, tenure and promotion standards were quite lax - resembling an "Old...

    Provided By Indiana University

  • Downloads // Jan 2009

    10 memory aids to help prevent misused words

    Do you have trouble remembering which word to use in certain situations? Plenty of words are similar and easy to confuse -- and that can make you sound stupid even if what you've written is brilliant. Here are some tricks for choosing the right word.This download is also available as...

    Provided By Calvin Sun

  • Case Studies // Jan 2009

    John Wiley & Sons Extends Synon to the Web With LANSA

    John Wiley & Sons is a global company dealing in print and electronic products. This paper maps its transition towards automation. The company faced the challenge of managing more than 11,000 active book titles, in addition to several hundreds of subscriptions. The case study also studies its customer management system....

    Provided By LANSA

  • Case Studies // Jan 2009

    Improved In-Bank Customer Experience, Call Center and Back Office Operations with OpenSpan

    The company is considered an innovation leader in the nation's banking community. The client had bottlenecks common in the retail banking industry - cumbersome manual business processes that required bank employees to toggle through multiple screens across a range of legacy applications. Initial OpenSpan automation projects focused on loan credit...

    Provided By OpenSpan

  • Resource Center // Jan 2009

    Security Bloopers: Five Common Mistakes

    Wondering if you've adequately protected your network can cause sleepless nights. In the rush of your workday, what could you have missed? Sleep better by avoiding the common mistakes listed on this page.

    Provided By Cisco Systems

  • White Papers // Jan 2009

    Don't Fire Your Recruiters Just When The Recovery Is About To Begin

    Forget the Lone Rangers and those experienced recruiters who have not gotten significantly better over the past two years. Hiring top people is a business process, equivalent to selling your firm's products and services. Now is the time to start implementing new training programs and changing your outdated pre-recession recruiting...

    Provided By Adler Group

  • White Papers // Jan 2009

    The Law & HRM: An Ounce of Prevention Is Worth a Pound of Cure

    The nature of Human Resources Management ("HRM") has become more challenging because of today's complex legal environment. Increasingly, HR professionals have had to assume more front line responsibility for many legal compliance issues. As a result, the role of HRM is held to a higher standard, and a "Knowledge base"...

    Provided By MMC Technology

  • White Papers // Jan 2009

    Wall Street, Main Street & HR Outsourcing 2009

    In today's uncertain economic environment most organizations are less willing to take risks, and are exercising more insight by cutting expenses. As Congress attempts to revive a weak U.S. economy to help savers and investors, the approaching new year presents challenges for organizations seeking new ways to reduce expenses. Many...

    Provided By MMC Technology

  • White Papers // Jan 2009

    Improving Employee Retention by Developing Talent

    The costs of recruiting and hiring employees, and low retention of valued employees, are major expenses for most organizations. It is possible to identify these general cost categories and to reach the undeniable conclusion that total costs associated with hiring employees to replace workers who leave an organization is substantial....

    Provided By MMC Technology

  • White Papers // Jan 2009

    Advanced PowerPoint Training: A List of Do's And Don'ts

    Training courses are excellent tools for getting up to speed on software quickly and often reveal techniques you may not have realized were possible. However even the best courses can't teach a user everything. This paper gives few tips to supplement introductory or advanced PowerPoint training. PowerPoint needs a printer...

    Provided By ContentGuild.com

  • White Papers // Jan 2009

    Cut Costs and Drive Efficiency of Virtual Teams

    Technology has increased our mobility and permanently altered the business landscape. Today, we can be virtually anywhere with a few clicks of a mouse. Of course, it's not just having the tools that counts ? it's about using them effectively. Download this new research review to discover the benefits of...

    Provided By Citrix Online

  • Webcasts // Jan 2009

    How Do I: Get Started With Meeting and Voice Policies in OCS?

    The presenter of this webcast demonstrates how to get started with both Meeting and Voice Policies in Microsoft Office Communications Server 2007.

    Provided By Microsoft

  • Webcasts // Jan 2009

    How Do I: Enable Anonymous and Federated Users in OCS?

    The presenter of this webcast demonstrates how to enable two massively useful features in Microsoft Office Communications Server 2007, Anonymous and Federated Live Meeting Users as well as Federation for Instant Messaging users.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Manage SQL Server 2008 Spatial Data

    In this webcast the presenter takes the attendee through an overview of spatial data in SQL Server 2008. Using the geometry data type the presenter looks at some of the functions that a DBA might have to know to properly understand and maintain the data being stored in the database....

    Provided By Microsoft

  • Webcasts // Jan 2009

    Streamline an Upgrade From SQL Server 2005 to SQL Server 2008

    The presenter of this webcast introduces the SQL Server Upgrade Advisor. He then shows the two methods for using the command line to upgrade a SQL server without having to wait for dialog boxes or provide further input.

    Provided By Microsoft

  • Webcasts // Jan 2009

    Synchronizing Remote SQL Server Databases With the Sync Framework

    The presenter of this webcast shows how to install the synchronization framework and then how to use it in conjunction with SQL Server 2008 change tracking to update remote, occasionally connected databases.

    Provided By Microsoft

  • White Papers // Jun 2011

    Ventana Research Value Index - Product Information Management 2011

    Read how Ventana Research evaluated the maturity of software vendors and products and their appropriateness for the methodology and process of Product Information Management. The report provides a baseline of knowledge that organizations can use to evaluate vendors and products to manage and improve performance by aligning business and IT....

    Provided By SAP

  • White Papers // Oct 2013

    Improving Customer Experience with In-Store Mobility Technology

    When competing with giants like Apple, Moosejaw Moutaineering and EMS you need to provide an effortless shopping experience for your customers. Failure to integrate online, offline and social promotions can interrupt your customers’ journey, undermine loyalty and ultimately hurt sales. And having a mobile-opted website is no longer enough –...

    Provided By SAP

  • White Papers // Apr 2011

    Bloomberg BusinessWeek - Colmobil Customer Experience Research Study

    Check out this case study describing how Colmobile, Israel's largest auto importer, is using SAP CRM to deliver a differentiated customer experience. (Bloomberg Businessweek Research Services, 2011)

    Provided By SAP

  • White Papers // Apr 2011

    SAP Business Communications Management Rapid-Deployment Solution

    See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

    Provided By SAP

  • White Papers // Apr 2011

    Climate Change: Challenges and Opportunities for Business

    Find out what your company needs to do to maximize opportunities and limit risks in response to current and future energy emissions policies. Learn about policies in force in regions and countries around the world, and discover strategies to manage emissions to help benefit your organization.

    Provided By SAP

  • Case Studies // Jan 2010

    Virtual Office Gives BBVA Prevision More Business and Shorter Queues

    The BBVA is part of a multinational financial service that is based at Spain. The company is upheld in great regard by their stakeholders because they fulfilled all their expectations by coming out the best in all facets of operations. Their ethical conduct and concern for customers have driven the...

    Provided By LANSA

  • Case Studies // Jan 2010

    Leading Australian HR Solution Now Three Ways Better

    Neller is Australia's leading AS/400 provider to the Human Resources and Payroll sector. Over half a million people get their salary paid using Neller's software. Neller's customers include Coles Myer and Woolworths, Pacific Dunlop, Wesfarmers and Van Leer. With the aim of improving customer service, maintaining market share and expanding...

    Provided By LANSA

  • White Papers // Mar 2009

    Transform Requirements into Design - And Make It Look Easy

    Making business goals a reality is tough, thankless work. It's not easy to translate business requirements into technical specifications while redesigning existing systems to work with new systems. And without the right tools, seeing the business goals come to life can be a confusing, time-consuming and painful mess. In...

    Provided By Dell Software

  • White Papers // Feb 2009

    Performance Tuning for Mission-Critical Database Applications

    Application performance inefficiencies can cost your business time, money and customers. Performance tuning is key, but do you know how to best address these performance challenges during application development - before your end users are impacted? In this new white paper, learn how SQL optimization can make it easy...

    Provided By Dell Software

  • White Papers // May 2011

    Active Directory: Fast and Easy Tricks to Maintain a Healthy Network

    What are you doing right now to ensure your Active Directory is in good health? Managing and protecting your environment isn't easy. But with the right strategies, it can be a whole lot simpler. In this Quest tech brief, learn ways to better understand AD performance and infrastructure, so you...

    Provided By Dell Software

  • White Papers // Jun 2011

    That Dreaded Day: Active Directory Disasters

    Are you prepared for an Active Directory disaster? What about five of them? It can happen - and when it does, if you're not prepared with a solid recovery plan and the right tools the consequences for your business - or for you! - are monumental. In this new...

    Provided By Dell Software

  • White Papers // Jun 2011

    Disasters Within Disasters: Looking Past Microsoft for True AD Protection

    Your business relies on Active Directory (AD) - all day, every day. But even small issues left unchecked can corrupt AD and bring your business to a halt. Native tools alone can't safeguard AD data. Are you willing to risk your job if disaster strikes? In this Quest Software...

    Provided By Dell Software

  • White Papers // Oct 2008

    Best Practices in Instant Messaging Management

    Instant messaging (IM) is quickly becoming the tool of choice for communicating across the enterprise. It's now quick and easy to speak to a remote employee, customer or vendor without resorting to e-mail. However, IM does come with risks: Not enough oversight Diminished employee productivity Vulnerability to malware and...

    Provided By Dell Software

  • White Papers // Aug 2013

    CASE STUDY: SAP enterprise architecture integration strategy

    Oxygen Business Solutions has completed a highly strategic SAP information systems (IS) integration strategy for Alinta, providing the company with a clear upgrade path that will allow it to gain improved business efficiencies and benefits following its merger with Australian Gas and Light (AGL) in 2006.Read all the details here.

    Provided By SAP

  • White Papers // Apr 2010

    The Proven Professional Certification: Proving Certification Can Profit

    This IDC paper analyzes the career impact of IT professionals who are certified EMC Proven Professionals. EMC, in conjunction with IDC, fielded this survey in November 2009 to a population of individuals who have achieved one or more EMC Proven Professional certifications. A total of 3,233 respondents were recorded for...

    Provided By IDC

  • Case Studies // Nov 2009

    CRM Process Standardization for an Automobile Manufacturer

    A global car manufacturer sought assistance from Mahindra Satyam to upgrade their Customer Relationship Management (CRM) process from Siebel 6.3 to Siebel 7.5. This case study deals with how successfully the car manufacturer sought the partnership with Mahindra to achieve their business goal. The car company realized that for a...

    Provided By Satyam Computer Services

  • Case Studies // Nov 2013

    Conversations on the Future of Business: Customer Centricity

    GameStop’s Four Lessons on the Customer Experience Organizations must put consumers at the forefront of everything they do. From customer service, to product development, to sales and marketing, “customer centricity” is the main objective. Video game retailer GameStop has always consistently been at the cutting edge of customer-centric strategy....

    Provided By SAP

  • White Papers // Jan 2014

    Real-Time Business: Playing to Win in the New Global Marketplace

    As in other parts of the world, businesses in North America are increasing their use of real-time systems across a range of business functions. This helps them operate more efficiently and with less risk, and meet the needs of their customers more effectively. Yet when it comes to implementing real-time...

    Provided By SAP

  • White Papers // Jan 2009

    Voorhees College

    Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC.

    Provided By NEC

  • Case Studies // Aug 2009

    Eldorado Hotel Casino & Silver Legacy Resort Casino

    The Silver Legacy Resort casino and its sister property both faced problems when their legacy communications solutions reached end of life. Download this case study to see how they partnered with NEC and improved employee communications and also provided an enhanced experience for their guests.

    Provided By NEC

  • Case Studies // Aug 2009

    TORO National Support Network

    TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with NEC and how NEC's UC for Business contact-center solution improved productivity both inside and outside of the contact...

    Provided By NEC

  • Case Studies // Aug 2009

    Application Support Service for a Large Information Provider

    The customer is one of the largest information and news providers with operations in news gathering and distribution with a global presence. Primary areas of its interest include information from the financial industry, politics and business. The customer identified Mahindra Satyam as its outsourcing partner for offshore and onsite application...

    Provided By Satyam Computer Services

  • Case Studies // Aug 2009

    24x7 Customer Support and Maintenance of Content Networking Solutions Suite

    The client is a leading global content distribution company that wanted to offer 24x7 customer support for the maintenance of their content networking solutions suite. The role involved providing 24x7 customer support for all the 150+ customers of the client worldwide. Mahindra Satyam has been successful in doing so since...

    Provided By Satyam Computer Services

  • Case Studies // Aug 2009

    Maintaining and Enhancing Mission Critical HR/Payroll Systems

    The client is a fully-integrated telecommunications and information services company that offers a wide range of services and competes in all telecommunications markets throughout Australia. HR/PAY is a fully integrated, state-of-the-art SAP human resource and payroll system used by the client. The organization decided to end its maintenance contract with...

    Provided By Satyam Computer Services

  • Case Studies // Jul 2009

    Order Management System for a Logistics Major

    The customer was facing tremendous pressure of meeting margins and Service Level Agreements, and wanted a Critical Services Logistics (CSL) application that would enable its users to incorporate new customers or modify the business rules/make validations for an existing customer while taking minimal support from their IT teams. Mahindra Satyam...

    Provided By Satyam Computer Services

  • Case Studies // Jul 2009

    Spring Framework for an Electronic Equipment Company

    The customer, a large electronic equipment company, required spring framework resources to set up delivery centers for its customers and increase the level of support to global technology teams around the world. The customer also wanted to increase support to existing applications. Mahindra Satyam's role involved establishing an India Development...

    Provided By Satyam Computer Services

  • Case Studies // Jun 2013

    Sydney Essential Oil Co.: Extracting the Vital Ingredients for Growth Using SAP Business One

    Sydney Essential Oils Co is a relatively young company with a staff of 30 operating on its Sydney premises. SEOC has established a leading place in the market for aromatherapy products that relax, revitalize, and rejuvenate. In the recent past the company has grown significantly, with sales increasing 30% since...

    Provided By SAP

  • White Papers // Jan 2009

    Talent Management: Issues Of Focus And Fit

    The idea of talent management is attractive for several reasons. Managers and HR professionals feel they should be doing more about developing their organization's workforce for the future, and talent management is assumed to be just about this. The term can also encompass career development, which has been difficult to...

    Provided By Entrepreneur Media

  • White Papers // Jan 2009

    Employee Recruitment And Retention: When Company Inducements Trigger Liability

    A strong international economy has raised competitive pressures on companies to hire and retain quality employees. Employers may be tempted to make recruiting statements that are less than fully accurate or complete. This paper examines the rules of employer misstatements using recent cases involving common business situations and makes recommendations...

    Provided By Entrepreneur Media

  • White Papers // Feb 2010

    5 Ways You Could Be Ruining Your Resume Without Realizing It

    Signs are emerging that the job market is picking up, but landing a new position can still be a challenge. The last thing you want to do is sabotage your employment search, and, since your r?sum? is typically the first impression that hiring managers have of you, it's also the...

    Provided By Robert Half International

  • White Papers // Jun 2009

    Driving the Real Value From a CRM Solution in a High-Volume Contact Center

    This white paper discusses the current state of high-volume contact centers. It considers the business and technical challenges involved in maintaining good customer support in the face of rising data volumes and correspondingly diminishing effectiveness in dealing with those data volumes from a customer management standpoint. The paper then examines...

    Provided By IDG (International Data Group)

  • White Papers // Nov 2009

    Retaining Your IT Staff

    A difficult economy has not reversed the demand for talented IT professionals. It might be more competitive than three years ago, but IT workers with a strong skills base and the experience to match are still finding well-paid positions with leading companies. Certain skills have remained particularly desirable, too. Research...

    Provided By IDG (International Data Group)

  • White Papers // Jan 2010

    Keep Hiring Legal

    If you think common sense is a good enough rule of thumb for keeping hiring legal, think again! All hiring managers need to have a basic understanding of the legalities of hiring. And some of the legal issues are probably not as straightforward as you may think. This applies not...

    Provided By BusinessTown.com

  • White Papers // Dec 2008

    The Back Office: The Next Competitive Battlefield

    This paper takes up statistical profiling-based techniques with the aim to derive effective power provisioning in data centers. The capacity planning practices that are currently in use are based on heavy over-provisioning of power infrastructure. This shows negative impact on the operational costs of data centers as well as the...

    Provided By Verint Systems

  • Case Studies // Aug 2009

    Rail Operator SJ Uses CRM to Increase Profits and Customer Satisfaction

    This case study looks at how the government-owned Swedish rail operator SJ responded to the competitive threat of pending industry deregulation. Combining its CRM initiative, SJ Prio, with its service excellence has helped SJ significantly increase revenue growth and profitability. Executives in charge of customer experience can use this research...

    Provided By Gartner

  • White Papers // Nov 2008

    Mod?lisation des processus m?tiers et standardisation

    Sans nier l'importance des progr?s accomplis, ce livre blanc se propose de faire un ?tat des lieux sur les travaux de standardisation de la mod?lisation des processus m?tiers afin d'en dresser un portrait le plus fid?le possible ? la r?alit?. Les perspectives donn?es dans ce point de vue s'appuieront sur...

    Provided By MEGA

  • White Papers // Dec 2008

    What Is the Future for Multishore Outsourced Customer Contact?

    Navigating the challenges of the current economic situation means that enterprises across industries must develop strategies for ensuring Long-term customer satisfaction, while at the same time reducing operational costs. While many have succeeded by adopting outsourced customer contact solutions, this business model is constantly evolving. Specifically, many outsourcing clients are...

    Provided By SITEL

  • White Papers // Apr 2010

    Countdown to Satisfaction: Practical Guidance to Hosted VoIP

    Companies are adopting Voice over IP (VoIP) communications, with hosted solutions becoming increasingly popular. What are the cost savings of VoIP over traditional telephony when it's enhanced with the convenience of fully managed services and flexible packages? Get practical guidance on choosing enterprise-grade, cloud-based IP phone service to connect all...

    Provided By Megapath

  • White Papers // Jan 2009

    7 Tips To Deal With A Bad Performance Review

    Sometimes your performance report has nothing to do with you or your performance. Your boss might honestly want to see you leave the company or make sure the next promotion goes to someone else. Your boss may be a new hire who is still learning your company's culture. She may...

    Provided By Bacal & Associates

  • White Papers // Jan 2009

    Turning The Tables On Job Interviewers

    Sometimes seemingly well-qualified job applicants interview poorly because they didn't ask the right questions early in the interview - questions that would relate their skills, knowledge and experience to the job and hiring manager's needs. In an inquiry interview, you must be ready to ask questions at appropriate times during...

    Provided By Dow Jones & Company