IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Case Studies // Nov 2008

    Insurance Services Provider Processes Claims 20 Per Cent Faster With Integrated Solution

    VVAA, the Netherlands' leading insurance services provider to the healthcare sector, wanted to introduce online services for customers and reduce the time employees spend on manual claim approval processes. In 2006, Tino Scherpenzeel, Chief Information Officer at VVAA, deployed a flexible, integrated Customer Relationship Management (CRM) system based on Microsoft...

    Provided By Microsoft

  • Case Studies // Nov 2008

    Network Assessment Helps Re-Architect a Successful Future

    For a company that provides over-the-phone interpretation from English into more than 150 languages 24 hours a day, seven days a week, network availability is extremely critical. The phone-based translation service, which is primarily supported by resources staffed out of call centers, had been experiencing severe issues with the network....

    Provided By Verizon

  • Case Studies // Nov 2008

    Classes' Compact Format, Hands-On Practice Target Critical Excel Skills

    Proficiency in Microsoft Excel is critical to Customer Operations staff that supports HP's Australian Outsourcing Services (OS) organization. They wanted to improve proficiency in business-critical Excel skills. HP Education Services listened to their requirements and customized a training course that focused on the precise skill sets they'd identified as crucial....

    Provided By Hewlett-Packard (HP)

  • Case Studies // Nov 2008

    Avaya Helps to Develop Affinion International's Contact Center - A Long-Term Collaboration

    Affinion France specialises in relationship marketing. It designs, implements and applies loyalty programmes, which are integrated into its clients' offerings. Affinion requires a permanent telephony solution with faultless reliability in order to perform the contact center functions it carries out on behalf of its demanding clients. Its collaboration with Avaya,...

    Provided By Avaya

  • Downloads // Oct 2008

    The five fundamentals of IT consulting

    Pulling concepts from his book, The IT Consultant: A Commonsense Framework for Managing the Client Relationship, Rick Freedman explains the five fundamentals of IT consulting. This download addresses the complexities of providing your advice and service to clients; it can also help you fine-tune your approach and strengthen your client...

    Provided By Rick Freedman

  • Downloads // Oct 2008

    Top 10 U.S. college programs for IT

    This TechRepublic Special Report features our list of 10 "can't miss" undergraduate IT programs in the United States. These IT business education programs are aimed at students who want to get on the CIO career track, which includes IT professional roles such as support professional, network administrator, project manager, IT...

    Provided By TechRepublic

  • Case Studies // Oct 2008

    Convergys Case Study: American Savings Bank

    Serving the islands since 1925, the American Savings Bank is now Hawaii's third-largest financial institution, providing full-service consumer and commercial banking through 68 branches and nearly 170 automated teller machines. The Bank looked hard for a system that would be easy to use, that reflected the local Hawaiian culture, and...

    Provided By Convergys

  • White Papers // Oct 2008

    Selecting the Right Deployment Option for Employee Performance and Talent Management Systems

    This white paper is designed for organizations that are considering employee performance and talent management software either as a hosted service (On-Demand) or installed on their own premises (On-Premise). This paper also will be useful to companies that have outgrown their On-Demand offering and want explore an On-Premise solution, or...

    Provided By FactPoint Group

  • White Papers // Oct 2008

    Total Support: Achieving sustainable business growth with a remote support solution

    Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total...

    Provided By NTRglobal

  • Downloads // Oct 2008

    The 10 best IT certification Web sites

    The world of IT certification has changed considerably over the past several years, as the demands of the IT industry and the market for tech talent have shifted. IT consultant and exam veteran Erik Eckel offers an update to his list of top 10 certification Web sites.This download is also...

    Provided By Erik Eckel

  • Webcasts // Oct 2008

    Using Exchange Management Features in PowerShell

    The attendee of this webcast will learn how to combine the PowerShell skills to manage Exchange 2007. Build reports, view event logs and manage the server's health using PowerShell.

    Provided By Microsoft

  • Webcasts // Oct 2008

    Sharepoint Online Setup

    The presenter of this webcast explains how to configure a SharePoint site collection using Microsoft Online Services. Topics include how to provision a new site collection, how to allocate space to the site collection, and how to add users to the site collection.

    Provided By Microsoft

  • Webcasts // Oct 2008

    Exchange Online Administration

    In this webcast, the presenter explains how to use the Exchange Administration features provided in Microsoft Online Services. Topics include in the webcast for discussion are adding and editing users, creating distribution lists, setting ups safe senders and blocked senders.

    Provided By Microsoft

  • Case Studies // Oct 2008

    Medical Equipment Sales Climb 20% Using PeopleAnswers

    Medical technology manufacturer not only builds the instruments used to treat various ailments, but also employs sales professionals to market those solutions directly to hospitals. If the company can accurately predict which job candidates will produce more sales in this specialized medical industry, it holds a profitable advantage in employee...

    Provided By PeopleAnswers

  • Case Studies // Oct 2008

    VMware Case Study: ARINSO International

    ARINSO International - a Northgate company - is a global leader in Human Resource (HR) services and business solutions. The company provides human resources services including business consultancy, outsourcing and technology integration. ARINSO International wanted rapid business growth, managing infrastructure remotely, reducing speed of application deployment. VMware infrastructure reduced application...

    Provided By VMware

  • Downloads // Oct 2008

    10 ways to convince your boss to let you work from home

    There may be dozens of reasons why telecommuting makes sense for you. But to make your case with management, you need a list of reasons that make sense for the business. Here are some well-supported arguments that demonstrate the benefits your company will gain when you work at home.This download...

    Provided By Susan Harkins

  • Downloads // Oct 2008

    Is IT hazardous to your health?

    Stress, burnout, and work/life balance are examples of employee issues you'll find in any work environment. However, IT pros may encounter a few extra health problems -- such as repetitive stress injuries, illness resulting from contact with user-borne viruses, eye strain, severe dust allergies, and possible exposure to toxic substances....

    Provided By TechRepublic

  • White Papers // Oct 2008

    Developing Client-Side IP Call Recording Applications Using Avaya Application Enablement Services

    The ability to record calls is increasingly important in call center and other business communications environments. For example, it may be necessary to record calls to comply with legal requirements, to satisfy security concerns, for training purposes, for compliance purposes, for transaction verification, for publication as a Podcast, and for...

    Provided By Avaya

  • Downloads // Sep 2008

    10 simple things you can do to improve your writing

    If you're like much of today's workforce, you need to have halfway decent writing skills to succeed at your job. But even if you don't have time to work on those skills, mastering a few basic rules can make a big difference. This download is also available as an...

    Provided By Jody Gilbert

  • White Papers // Sep 2008

    Driving IT help desk efficiency with customer-centric remote support

    IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

    Provided By Citrix Online

  • Downloads // Sep 2008

    10 ways to survive office politics

    Friction, deceit, gossip, rivalry, power plays -- fine for movies and TV, but potentially disastrous in the workplace. Calvin Sun looks at strategies for steering clear of issues that can unravel company culture and hurt your career.This download is also available as an entry in our 10 Things blog.

    Provided By Calvin Sun

  • Downloads // Sep 2008

    10+ tips for combating Computer Vision Syndrome

    Recent studies indicate that those who spend even a few hours a day working on a computer could suffer significant vision problems. Susan Harkins offers an overview of symptoms and causes and then shares some practical suggestions for reducing eyestrain.This download is also available as an entry...

    Provided By Susan Harkins

  • White Papers // Aug 2008

    How To Find Paid Public Speaking Jobs

    Increase your professional speaking success by creating a database of potential clients who may be hiring conference speakers in the future. Contact universities, colleges and professors. You can also try contacting your local speaker bureaus, non-profit organizations, corporations and even libraries. Remember that you can find the people who have...

    Provided By SearchWarp.com

  • Case Studies // Aug 2008

    IT Service Provider Supports Traveling Customers Using Appliance-Based Remote Desktop Support Solution

    For about 15 percent of the customers, they act as consultants to their IT department, advising them on IT issues. For the other 85 percent, they essentially are their IT department. Up until the beginning of 2006, Precision IT supported all of their customers through various LANbased remote control solutions....

    Provided By Bomgar

  • Case Studies // Aug 2008

    Networkstreaming Helps a Missions Organization Transcend Language Barriers With Remote Support

    The IT department of Open Doors International provides strategic development of IT for the organization worldwide. This department supports approximately 500 colleagues all over the world, especially individuals who work in Open Doors offices that have no in-house IT staff. In providing this support, remote access quickly becomes a necessity...

    Provided By Bomgar

  • Case Studies // Aug 2008

    Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance

    As the second largest publisher in the United States, Houghton Mifflin Harcourt develops and delivers a comprehensive set of K - 12 learning solutions. According to Manager of Technical Support Center at Houghton Mifflin Harcourt, the organization was facing several challenges that led them to evaluate remote support alternatives. These...

    Provided By Bomgar

  • Case Studies // Aug 2008

    Small IT Service Provider Cuts Down on Travel Costs Using Appliance-Based Remote Desktop Support Solution

    With four support reps providing IT services to approximately 1,000 customers in New Port Richey, FL and the surrounding area, GulfCoast Networking (GCN) has to be able to service its customers quickly in order to keep up with support requests. And because GCN's largest customer base is in the medical...

    Provided By Bomgar

  • Webcasts // Aug 2008

    Talking Talent - Investing In Great Hires

    How does attracting and retaining the best talent parallel attracting and retaining the best investors for your company? What workforce characteristics do VCs look for when investing in their next venture? The presenter of this webcast discusses what makes a great hire and how to keep them there. The cost...

    Provided By SuccessFactors

  • Case Studies // Aug 2008

    Data Reduction Systems: Easy-to-Use CRM System Spurs Employee Data Tracking, Improves Information Accuracy

    New Jersey-based Data Reduction Systems provides data storage archival and retrieval solutions to businesses, including support for server-based business operations such as accounting and solutions specifically for pharmaceutical companies. The company's existing customer relationship management (CRM) solution had not gained traction among employees. The system was difficult to use and...

    Provided By Microsoft

  • Related Offers // Aug 2008

    10+ tips for improving problem determination and resolution

    To provide effective service for your users, you need to get to the root of their problems and figure out viable solutions -- sooner, rather than later. These pointers will help you zero in on the problem and resolve it as quickly and tactfully as possible.This download is also available...

    Provided By Calvin Sun

  • White Papers // Aug 2008

    Call Center Comparison Guide

    Compare these VoIP call-center vendors to find the best one for your business. So, you know that a VoIP call-center enhances customer service and, in return, helps attract and retain customers. But which VoIP call-center vendor do you choose for your specific needs? This Comparison Guide evaluates major vendors such...

    Provided By VoIP-News

  • Downloads // Jul 2008

    Can we call a truce? 10 tips for negotiating workplace conflicts

    Whether two employees are fighting or a disgruntled client is on the verge of leaving, you -- yes, you -- can step in and help solve the problem. Veteran mediator Jeffrey Krivis offers some tricks of the trade.This download is also available as an entry in our 10 Things blog.

    Provided By Jeffrey Krivis

  • Downloads // Jul 2008

    10 ways to increase the productivity of your programmers

    Developer time doesn't come cheap -- yet in some shops, maintaining developer productivity can be a struggle. Justin James discusses a number of ways to remove the obstacles that may be keeping your developers from working at full capacity.This download is also available as an entry in our 10...

    Provided By Justin James

  • White Papers // Jul 2008

    10 Real-Life Interview Mistakes

    Hiring managers don't want to hear a lot of things during an interview - confessions of a violent past, a cell phone ring, a toilet flush. Yet job seekers have committed these interview gaffes and worse. Odd behavior isn't the only way to ruin your chances of landing a job....

    Provided By CareerBuilder.com

  • White Papers // Jul 2008

    Tackling Inappropriate And Potentially Illegal Interview Questions

    Most experienced human resources professionals and hiring managers are well-versed on the topics they can safely broach in an employment interview. Unfortunately, not all interviewers are as informed as they should be. If a prospective employer asks about your marital status or religious affiliation, for instance, the person is stepping...

    Provided By CareerBuilder.com

  • Downloads // Jul 2008

    10 ways to improve your client relationships

    One thing is true for all consultants: If we have any work, we have clients. And one of our most important roles is to maintain and enhance our relationship with them. Here are some suggestions to help you foster those important business relationships.This download is also available as an...

    Provided By Kevin Eikenberry Group

  • Downloads // Jun 2008

    10 IT health risks -- and how to combat them

    IT might not appear to be a high-risk field, but a surprising number of ailments can plague IT pros in all job roles. Suzanne Thornberry takes a look at some of the most prevalent health concerns and what you can do to protect yourself from them.This download is also available...

    Provided By Suzanne Thornberry

  • Downloads // Jun 2008

    10 personality traits of a highly effective independent consultant

    Many IT consultants daydream about branching out on their own without giving much thought to what skills are necessary to succeed as a freelancer. Before you commit to being an independent consultant, read Chip Camden's list of 10 personality traits that he says you need to possess in order to...

    Provided By Chip Camden

  • Downloads // Jun 2008

    The 10 best ways to handle a job interview

    Given the current economy, maintaining contacts with other companies can be critical. Knowing the right people can help you land a better job, one with more pay or perhaps the chance of advancement. But getting that next job often involves an interview. Calvin Sun put together this list of practical...

    Provided By Calvin Sun

  • Downloads // May 2008

    10 ways to make your VoIP rollout easier

    You know VoIP can potentially save your company money and provide your users with convenience features. But making the switch can be a little scary. You depend on your telephone service and may not be able to do business without it, so it's important to get it right. Deb Shinder...

    Provided By Deb Shinder