IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • White Papers // Oct 2013

    A Checklist for Deploying Highly Efficient Infrastructure for Windows Server® 2012

    IT professionals are constantly seeking to improve operational efficiency and are seeing new opportunities to do so as they upgrade to Windows Server 2012. Replacing older hardware that can’t deliver the efficiency of newer solutions is certainly part of the approach, but there a lot of issues to consider. This...

    Provided By Lenovo

  • White Papers // Oct 2013

    Driving the Business Forward with Human Capital Management

    Five key points to consider before you invest Global business has affected no group more than Human Resources (HR). Recruiting, hiring, developing, and retaining global workers is more complicated in a global economy adding another layer complexity, and without doing those things effectively, companies simply cannot grow. Therefore there is...

    Provided By Oracle

  • White Papers // Oct 2013

    Evolve! Grow Your Business through Collaboration

    Today's businesses are learning that when employees don't collaborate toward a common goal, they're working against their own success. Small business proprietors have a can-do spirit and the ability to wear many hats in order to make their companies thrive. Our culture respects and admires the individual who can...

    Provided By Salesforce.com

  • White Papers // Oct 2013

    [Infographic] The Future of HCM: Cloud-Based Talent Management

    The ability to manage talent effectively can dictate the success of your entire organization. You must invest in solutions that help you to attract, retain and develop talent while aligning to the overall goals and successes of your organization.

    Provided By Oracle

  • White Papers // Oct 2013

    Seven Steps for Effective Leadership Development

    Leadership development is a critical aspect of attaining optimum output from organizational talent management. Technology applications can provide the enabling platform, including recruitment, assessments, performance management, succession and career planning and development programs. Read about the seven-step process, outlined in a leadership development checklist, for executing a comprehensive leadership development...

    Provided By Oracle

  • White Papers // Oct 2013

    Agile, Secure, Reliable - World-Class Customer Service in the Cloud

    In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets to even tighter deadlines is a tough challenge for even the largest organizations. That is why so many successful organizations choose to deliver customer service in the cloud. This...

    Provided By Oracle

  • White Papers // Oct 2013

    Improving Customer Experience with In-Store Mobility Technology

    When competing with giants like Apple, Moosejaw Moutaineering and EMS you need to provide an effortless shopping experience for your customers. Failure to integrate online, offline and social promotions can interrupt your customers’ journey, undermine loyalty and ultimately hurt sales. And having a mobile-opted website is no longer enough –...

    Provided By SAP

  • White Papers // Oct 2013

    CEO Perspectives: How HR can take on a bigger role in driving growth

    Two dominant trends are potentially reshaping the role of the HR function in the corporate world. The first relates to the rapid growth of the knowledge economy. In this environment, a committed, appropriately skilled and prudently deployed workforce is critical in order to develop new products and outstrip the competition....

    Provided By Oracle

  • White Papers // Oct 2013

    CEO Perspectives- How HR can take on a bigger role in driving growth

    Two dominant trends are potentially reshaping the role of the HR function in the corporate world. The first relates to the rapid growth of the knowledge economy. In this environment, a committed, appropriately skilled and prudently deployed workforce is critical in order to develop new products and outstrip the competition....

    Provided By Oracle

  • White Papers // Oct 2013

    That Dreaded Day: Active Directory Disasters & Solutions for Preventing Them

    While Active Directory's built-in features will keep it running after some failures, there are others from which it cannot bounce back. This paper presents five AD disaster case studies and how they might have been prevented or repaired faster with proper planning and tools. Read the White Paper.

    Provided By Dell Software

  • White Papers // Oct 2013

    Requirements Quality Assurance: With HP Requirements Management

    The effective communication and shared understanding of requirements is a critical factor in the success of any project, regardless of whether that project employs a waterfall, agile or water-scrum-fall process. The costs associated with a poor understanding of requirements are well known; late delivery of projects at higher than estimated...

    Provided By Access Testing

  • White Papers // Oct 2013

    The Future of Sales Performance Management - Nucleus Research

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Provided By Oracle

  • White Papers // Oct 2013

    Nucleus Research: The Future of Sales Performance Management

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Provided By Oracle

  • White Papers // Oct 2013

    Leverage Customer Content, Enhance Customer Service

    Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Leveraging the latest technology can help unlocks its...

    Provided By IBM

  • Webcasts // Sep 2013

    Microsoft Active Directory Consolidation Challenges

    An Active Directory consolidation can be difficult if you don’t have a solid plan in place. In this archived webcast, learn about common Active Directory consolidation challenges, when to migrate and how the right combination of best practices and migration tools can smooth the process. Watch it today.

    Provided By Dell Software

  • White Papers // Sep 2013

    Find Out What Actual Users Have to Say: Get the 2013 G2 Crowd CRM Grid

    See the CRM Leaders and the Laggards - Get the 2013 G2 Crowd CRM Grid that rates CRM products based on highest based on reviews and data based on user reviews! Better than analyst and research reports, the G2 Grid represents the democratic voice of real business and IT users.

    Provided By Salesforce.com

  • White Papers // Sep 2013

    Whitepaper: Putting Web Threat Protection and Content Filtering in the Cloud

    This Webroot whitepaper compares deploying secure web gateways as software or appliances on-premises vs. as a cloud-based service. Lower cost, fast implementation, rapid scalability and less administration are all good reasons to adopt SaaS and cloud-based applications. In addition to these benefits, cloud-based secure web gateways can also provide better...

    Provided By Webroot Software

  • White Papers // Sep 2013

    HP Operations Analytics: a New Analytics Platform to Support the Transformation of IT

    As IT organizations face dramatic challenges in response to changing technology and business pressures, it’s clear that a “business as usual” approach can all too easily lead to a “going-out-of-business” result. The size, scale and ecosystem interdependencies of many IT organizations, are redirecting management and monitoring requirements away from deterministic...

    Provided By Hewlett-Packard (HP)

  • White Papers // Sep 2013

    Windows XP Compliance and Risk Nightmares WP

    Microsoft has announced that it will end active support and “end of support” Windows XP on April 8, 2014. Now, as that date fast approaches, the highly negative consequences of continuing to use Windows XP in enterprise environments are becoming much clearer. After that date, IT security risks and compliance...

    Provided By Lenovo

  • White Papers // Sep 2013

    New Hire Training Program: Onboarding of New Sales Talent

    The Skillsoft New Hire Training Program has provided exceptional value for us by preparing newly hired sales and consulting services professionals to become more productive, and therefore more successful, in less time than previous approaches. This performance-centric program has resulted in improved sales performance, increased revenue, expansion into new global...

    Provided By SkillSoft

  • Case Studies // Sep 2013

    The true partnership approach to learning

    ASG leverages the SkillSoft learning program to create a competitive edge in their highly skilled workforce, providing added value and the excellence in standards their customers have come to expect and rely on. Moreover, on-going relevant skills upgrading has led to enhancements in daily operations and delivery service, and greater...

    Provided By SkillSoft

  • White Papers // Aug 2013

    Using Video to Gain a Competitive Advantage: A Business Strategy for Mid-Market Companies

    Video collaboration solutions can help small- to medium-sized companies reduce downtime by 25%. They can also help companies reduce time-to-market by 24%.* The ROI is strong for mid-market companies investing in video. This Cisco-sponsored white paper from AVI-SPL will help you plan a video-enabled workplace. Discover how video...

    Provided By AVI-SPL

  • White Papers // Aug 2013

    Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them

    Mobile, desktop, dedicated, telepresence – there are more video collaboration options than ever before. With this abundance of choice comes a higher degree of complexity. To put your organization on the path to success, learn the four most common and costly mistakes mid-market companies make when planning their video collaboration...

    Provided By AVI-SPL

  • eBooks // Aug 2013

    5 steps to better sales performance: how to coach your team

    How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance...

    Provided By Salesforce.com

  • White Papers // Aug 2013

    Enabling Flexible Working - Tomorrow's Workplace: enabling employees to be productive - on any device and in any location

    The workplace is no longer the office. Employees are working on any device and in any location and expecting the same corporate IT experience. Organisations that are not embracing a new way of working and communicating, risk not just impacting productivity but the ability to recruit and retain the next...

    Provided By Logicalis

  • White Papers // Aug 2013

    Requirement Definitions and Management for Dummies

    Enterprises have never found software more indispensable. The importance of specifying, developing (or acquiring), and implementing business applications correctly has increased in recent years. By reading this report organisations will learn all about the trends in the strange new world of business and the vital role that the business analyst...

    Provided By Blueprint Software

  • White Papers // Aug 2013

    Top Five Reasons Why You Must Migrate Away From Windows XP Today

    With the end of Windows XP support, a surprising number of organizations have yet to migrate to modern Windows. This white paper highlights some of the top reasons why now is the time to make changes to lower migration costs, assess key application testing and validation, and realize benefits of...

    Provided By Dell & Microsoft

  • White Papers // Aug 2013

    CASE STUDY: SAP enterprise architecture integration strategy

    Oxygen Business Solutions has completed a highly strategic SAP information systems (IS) integration strategy for Alinta, providing the company with a clear upgrade path that will allow it to gain improved business efficiencies and benefits following its merger with Australian Gas and Light (AGL) in 2006.Read all the details here.

    Provided By SAP

  • White Papers // Aug 2013

    Mastering Active Directory Migrations

    Your IT infrastructure depends on Active Directory. But each new release of Windows Server means you either update the network operating system or migrate data into a new directory structure. In this new white paper, see why most companies choose migration, and how the right combination of best practices and...

    Provided By Dell Software

  • White Papers // Aug 2013

    The 12 Essential Tasks of Active Directory Domain Services

    Did you know there are 12 major tasks in Active Directory (AD) Domain Services management? Delegation of these tasks is key to keeping your AD environment performing a peak levels. But which ones require more time and effort? Which increase workload to the breaking point? And is there a better...

    Provided By Dell

  • White Papers // Aug 2013

    The Keys to the Kingdom: Limiting Active Directory Administrators

    Securing your Active Directory (AD) forest is a critical step for your enterprise. However, allowing a data center server operator to act as a domain administrator is the most potentially damaging security risk in your AD infrastructure. In this Windows IT Pro white paper, discover the differences between the...

    Provided By Dell

  • White Papers // Aug 2013

    Frost and Sullivan Report: Cloud Monitoring and Service Management

    With one third of the 600 IT managers surveyed in Asia Pacific experiencing significant pressure from executive management to acquire cloud services, this Frost and Sullivan report evaluates the IT Monitoring capabilities required to effectively leverage cloud adoption and deliver business efficiency: The Four Key Elements of a Cloud...

    Provided By CA Technologies

  • White Papers // Aug 2013

    Thriving in the Competitive Vortex

    This white paper evaluates the IT Monitoring capabilities required to manage today's complex IT environments and deliver a competitive advantage: 3 key monitoring requirements Top 3 SaaS monitoring benefits Real world case study: SaaS provider PreserveSoft

    Provided By CA Technologies

  • White Papers // Aug 2013

    Defining Modern IT and What this Means for Infrastructure Management

    Composed with insights from 7 Infrastructure Management experts, this eBook evaluates how IT is leveraging Infrastructure Monitoring and Management tools to adopt new technologies and achieve a competitive advantage: Key recommendations for adopting a unified monitoring approach Best practices for monitoring the entire IT infrastructure Key insights for ensuring...

    Provided By CA Technologies

  • White Papers // Aug 2013

    Discover Five Amazing Things You Can Do with NetVault Backup

    NetVault Backup is cross-platform backup and recovery software that safeguards your data and applications in both physical and virtual environments – from one intuitive console. This scalable enterprise solution supports dozens of server and application platforms. NetVault Backup plug-ins give you consistent, reliable, point-and-click restore for your messaging and database...

    Provided By Dell

  • White Papers // Aug 2013

    Top Reasons for CEOs to Choose Unified Communications

    A simple unified communications solution can address communication challenges organizations face on a daily basis and enhance overall operations. Because of this, convincing a CEO to adopt a UC solution should not be difficult. The CEO of an organization looking to remain competitive and offer exceptional service will want to...

    Provided By ShoreTel

  • White Papers // Aug 2013

    Reduce costs and improve manageability with an IBM System x NAS solution

    IBM® System x® servers, powered by the latest Intel® Xeon® processors, offer the efficiency, simplicity and performance that will fit both your needs and your budget. Read this solution brief to discover how System x servers, preloaded with Microsoft Windows Storage Server, offer a complete solution that is easy to...

    Provided By IBM and Intel

  • White Papers // Jul 2013

    Simplify People Management and Build the Best Talent

    To bring real value to their organizations, HR leaders need a comprehensive and integrated human capital management cloud solution that provides depth of functionality without sacrificing agility and that can be easily integrated into their current IT ecosystem. This white paper discusses the new challenges and opportunities that are...

    Provided By Oracle

  • White Papers // Jul 2013

    Top 10 actions a CIO can take to prepare for a hurricane

    The top concerns for a CIO during an active hurricane season are the safety and security of employees and the prevention of damage to facilities. Maintaining business continuity should be their next highest priority. If communications and critical IT system are lost, the damaging impact on the customers, employees and...

    Provided By Dell Software

  • White Papers // Jul 2013

    Successful EHR Change Management

    There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the process of making sure employees have the tools, training and support to navigate the transition successfully.

    Provided By HP and Intel®

  • Downloads // Dec 2006

    Build a knowledge base that streamlines your support operations

    It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make life easier for the support team. When IT pro Jeff Dray first joined a help desk,...

    Provided By Jeff Dray

  • Downloads // Jun 2009

    10 terms from the alternative Geek-Speak glossary

    Not content with the standard definitions, Jeff Dray decided to stretch the meanings of several tech terms. You may have a few of your own to add to the list.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • White Papers // Feb 2009

    A Good Interview Can Help You Land The Job You Want

    The job interview is the culmination of a successful job search, but to actually land the job you want, the interview must go well. A good interview will make all the difference in getting the job offer. This paper gives some useful tips to help you strengthen your interview presentation.

    Provided By Articles Factory

  • White Papers // Dec 2008

    How To Reply To The Job Interview Question, Why Are You Available?

    Why are you available? This is a question that is asked in almost every job interview The answer you give regarding your departure from your last company will be either simple and straightforward, or very challenging - depending on your circumstances. This paper gives three possible categories to answer the...

    Provided By Articles Factory

  • Downloads // Dec 2008

    10 mistakes new Windows administrators make

    Whether you're new to network administration or to the Windows environment, a few common oversights and mistakes can trip you up. Deb Shinder explains how to avoid some of the problems new Windows admins often encounter.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Mar 2009

    10 security threats to watch out for in 2009

    Along with the explosion of new technologies, user habits, and social practices comes the inevitable wave of new security threats. Deb Shinder examines emerging vulnerabilities, from social networking to cloud computing to IP convergence.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Jul 2009

    10 ways to stay out of trouble when you post to social networking sites

    The new head of British foreign intelligence recently demonstrated that anyone can suffer potentially embarrassing or damaging revelations through social networking activity - and even the most mundane and seemingly benign tweets and status updates can have far-reaching consequences. Deb Shinder explains why you should watch your step.This download...

    Provided By Deb Shinder

  • White Papers // Nov 2009

    Hiring Top Talent Requires A Process

    In many companies the hiring process is random, unstructured, and often the people are not highly skilled at hiring. It is no wonder that for many companies hiring top talent is a challenge. Hiring top talent requires a structured approach that enables companies to avoid the predictable pitfalls that plague...

    Provided By Articles Factory

  • White Papers // Feb 2009

    10 Reasons Hiring Managers Fear Pre-Employment Tests

    Like many fears, the FEAR that hiring managers have about using pre-employment tests is nothing more than False Experiences Appearing Real. The FEAR that hiring managers have about using pre-employment tests is nothing more than False Experiences Appearing Real. This paper responds to the top 10 fears that HR managers,...

    Provided By Articles Factory

  • Downloads // May 2008

    10 ways to make your VoIP rollout easier

    You know VoIP can potentially save your company money and provide your users with convenience features. But making the switch can be a little scary. You depend on your telephone service and may not be able to do business without it, so it's important to get it right. Deb Shinder...

    Provided By Deb Shinder

  • Downloads // Oct 2008

    The 10 best IT certification Web sites

    The world of IT certification has changed considerably over the past several years, as the demands of the IT industry and the market for tech talent have shifted. IT consultant and exam veteran Erik Eckel offers an update to his list of top 10 certification Web sites.This download is also...

    Provided By Erik Eckel

  • Downloads // Dec 2008

    10 things you should know about Microsoft's revised certification program

    Microsoft has made some fairly big changes to its certification program. If you're in the midst of pursuing accreditation -- or you're thinking of heading down one of the new paths -- check out this rundown of new features.This download is also available as an entry in our 10...

    Provided By Erik Eckel

  • Downloads // Dec 2008

    10 reasons IT certification will be important in 2009

    In the midst of staggering business and economic turmoil, you need all the tools at your disposal to help shore up your career prospects. See why Erik Eckel believes IT certification will become increasingly important for IT pros and the organizations that rely on them.This download is also available as...

    Provided By Erik Eckel

  • Downloads // Mar 2009

    10 ways techs can make extra cash

    If you're searching for opportunities to supplement your income -- or you're in between jobs and need some work to tide you over -- the tech field offers a number of possibilities. Erik Eckel runs down some of your options.This download is also available as an entry in our...

    Provided By Erik Eckel

  • Downloads // Sep 2009

    10 things to look for in an e-reader

    Finding an e-reader you'll be happy with isn't quite as easy as it might seem. Erik Eckel explains some gotchas to watch out for.This download is also available as an entry in our 10 Things blog.

    Provided By Erik Eckel

  • Downloads // Sep 2009

    10 mistakes that rookie IT consultants make

    IT consulting is a tough, competitive field, and there are ample opportunities to mishandle the job. Erik Eckel offers some cautionary advice for IT consultants who are just starting out.This download is also available as an entry in our 10 Things blog.

    Provided By Erik Eckel

  • Downloads // Aug 2010

    The 10 best IT certifications: 2010

    The certification landscape changes as rapidly as the technologies you support. Here's an updated list of certs that currently offer the most value and validity for IT pros.This download is also available as an entry in our 10 Things blog.

    Provided By Erik Eckel

  • Tools & Templates // May 2010

    File Storage Policy

    TechRepublic's file storage policy provides a ready-made template that organizations can use as is or customize. The policy reinforces the importance of properly securing, accessing, and storing information. Organizations should use the template as a tool to help prevent data breaches and to properly manage violations that occur. This download...

    Provided By Erik Eckel

  • Downloads // Sep 2011

    IT Consultant Client Triage Decision Tree

    Whether responding to downed email servers, failed VPNs, malware outbreaks, broken printers, dead terminal servers, or other critical issues, technology consultancies frequently resemble an emergency room where all injured parties want immediate attention. This flowchart is a great resource for consultants dealing with clients' crises.

    Provided By Erik Eckel

  • Downloads // Dec 2009

    10 books every IT pro should read

    If you have a little extra time on your hands -- or if one of your New Year's resolutions is to become a more well-rounded IT pro -- check out this recommended reading list. This download is also available as an entry in our 10 Things blog.

    Provided By Greg Shultz

  • White Papers // Nov 2009

    Contact Centres: Optimum service at optimum cost

    Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

    Provided By ntl:Telewest Business

  • White Papers // Sep 2010

    Large Call Centers Migrating to Asterisk

    This white paper will focus on key considerations to be made when selecting and migrating to a new contact center technology platform, including "How to reduce substantial initial capital investment", "How to avoid proprietary equipment lock-in", "How to manage risk when migrating", and "How to achieve rich ACD functionality". It...

    Provided By Indosoft

  • White Papers // Apr 2012

    Diskeeper 12: Ensuring Maximum Performance on Windows 7 Systems

    This white paper delivers the results of a series of tests that compare the performance of a third party tool, Diskeeper, to that of the native Windows 7 defragmentation utility in the areas of fragmentation prevention and defragmentation. Read it now to learn which fared better, and what the results...

    Provided By Condusiv Technologies

  • White Papers // Apr 2014

    Windows® XP Migration: Protect and Secure Critical Data

    With the end of the Microsoft Windows XP operating system’s lifecycle on April 8, 2014, businesses are faced with the decision to migrate to a newer operating system or to continue with XP without continuing security updates. This solution brief discusses how CommVault Simpana software can help business protect and...

    Provided By CommVault Systems

  • Webcasts // Aug 2011

    How Palo Alto Networks Achieved Next-Gen Customer Support by Integrating their IVR and CRM Solution

    Presented by Matthew Stauble, Sr. Director, Global Customer Support at Palo Alto Networks, this Webinar outlines the steps involved in transforming its customer support from a random, manual call answering process to a completely automated system for their inbound calls. Hear how this fast-growing network security company moved to a...

    Provided By ANGEL

  • Webcasts // Aug 2011

    Reduce Costs, Win Customer Satisfaction with a Call Center in the Cloud

    Download this on-demand Webinar with Customer Management IQ that will address the benefits of moving from an on-premise IVR to a SaaS model and illustrate how a more agile, flexible and cost-effective model can positively impact customer experience, customer satisfaction and call center productivity. Featuring Angel customer Sindhu Rajan, Senior...

    Provided By ANGEL

  • White Papers // Sep 2010

    Driving Performance With Embedded Business Intelligence Analytics in Your Voice Application: Turning Customer Data Into Customer Service Excellence for Competitive Advantage

    Maintaining profitability through difficult times is the product of company investment decisions that are weighted with greater-than normal significance. Going above and beyond to keep clients satisfied following an economic downturn is the key to gaining high returns. Thus, embedded business intelligence in once voice application remains one of the...

    Provided By ANGEL

  • White Papers // Aug 2011

    5 Ways To Put Your CRM Data To Work For You And Your Customers

    How to phone-enable your CRM system to fully maximize the telephone as a sales, marketing, service and support channel. This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention, maximize efficiency and productivity of service and...

    Provided By ANGEL

  • White Papers // Nov 2013

    The CIO’s New Role: Core Strategy Enabler - CIO Barometer 2013

    The role of the CIO, more than any other in the C-Suite, is being dramatically transformed. Driving this transformation are equally disruptive changes in both organizational strategies and IT itself. Combined with a stubbornly challenging global economy, these developments are making obsolete the IT organizational models relied on by both...

    Provided By CSC

  • Book chapters // Aug 2006

    MCDST study guide: Administer Active Directory like an expert

    Administer Active Directory like an expert by mastering the tools described in this sample chapter from MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System, Second Edition. A system of lessons, hands-on exercises, troubleshooting labs, and review questions guide you through the...

    Provided By Microsoft Press

  • Downloads // Aug 2010

    The 10 worst things about working from home

    There are plenty of good things about working from home -- but for every upside, there may be an equal and opposite downside.This download is also available as an entry in our 10 Things blog.

    Provided By Becky Roberts

  • White Papers // Feb 2006

    How to Select a CRM System: Nine Factors to Consider When Evaluating CRM

    Customer Relationship Management (CRM) has emerged in the past few years as a "Must have" business strategy. CRM can reduce sales and service costs and maintain a comprehensive view of customers. Those who are not yet using it are missing a key competitive advantage and losing new and repeat business....

    Provided By Technology Advisors

  • White Papers // May 2009

    Moving Metrics Into Action

    Good customer service is more important now than ever is a headline that has been used many times over the years to help get companies to realize where they need to focus. By now, the author thinks we all know that good customer service is a necessity in every industry...

    Provided By Inova Solutions

  • White Papers // May 2009

    The Customer Service Gap: Contact Centers In The Public Sector Must Improve Their Customer Service. Here's How

    According to the 2008 Contact Center Satisfaction Index, government agencies scored lower than commercial industries in terms of customer satisfaction, with state and local agencies and Medicare/Medicaid contact centers ranking lowest. In their defense, government-run contact centers have to cope with miles of red tape that would make the private...

    Provided By Inova Solutions

  • White Papers // Apr 2009

    Call Center Ergonomics - I Can't Stand to Sit

    Who hasn't thought, "I can't sit at my desk any longer!" Call center employees spend the majority of the day sitting at their computer. A fresh look at Sit-to-Stand workstations provides a unique twist on the benefits of call center ergonomics for employees. This white paper discusses how frequent position...

    Provided By Interior Concepts

  • Downloads // Sep 2008

    10 simple things you can do to improve your writing

    If you're like much of today's workforce, you need to have halfway decent writing skills to succeed at your job. But even if you don't have time to work on those skills, mastering a few basic rules can make a big difference. This download is also available as an...

    Provided By Jody Gilbert

  • Downloads // Apr 2010

    10 security books you might want on your reading list

    An ever-evolving list of books 'to be read' is a constant temptation. Chad Perrin hopes his security book wish list will tempt you, too.This download is also available as an entry in our IT Security blog.

    Provided By Chad Perrin

  • Case Studies // Jan 2010

    Sage CRM and Parcelforce Worldwide CRM Case Study

    Parcelforce Worldwide, which is a part of the Royal Mail Group, decided to implement a Customer Relationship Management (CRM) and Sales Performance Management System (SPMS) solution for improved business. They chose Concentrix to pick up this solution that was made available for 224 users across multiple sites. With the use...

    Provided By Concentrix

  • White Papers // Jan 2010

    12 Ways To Boost Productivity

    Providing incentives has been a mainstay of boosting agent productivity, but today contact centers are finding new ways to reinvent this classic strategy. Take the Scotts Company, for example. The lawn-and-garden products firm creates a real-time, ongoing incentive by delivering online reports that allow its Customer Service Representatives (CSRs) to...

    Provided By CRM Media

  • White Papers // Jan 2009

    Web Based Customer Service Examples Ranging From $10,000 to Over $1,000,000

    The Web offers the opportunity to change customer support from a cash drain to an active component of the development and sales process. The ability to increase sales, establish closer contact with customers and make substantial cost reductions is driving businesses of all sizes to provide this service. Web-based customer...

    Provided By EnterpriseWizard