IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Downloads // Mar 2010

    10 things consultants can do to stay organized

    The life of a consultant can often get hectic. Here are some tips for fending off the chaos and getting your workday under control.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Dec 2010

    10 ways to make sure your clients pay you

    Mishandled billing can spell disaster for your consultancy. To keep the cash flowing, follow these tips to make sure you get paid on time.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Jan 2011

    10 resolutions to help grow your consulting business in 2011

    The start of a new year is a good time to take stock and establish goals for improvement. Jack Wallen suggests some measures to help your consultancy thrive in the months to come.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Feb 2011

    10 reasons for quitting IT

    There are a lot of upsides to working in IT -- but depending on your situation, you might find yourself considering other career options. Jack Wallen describes a few factors that could be the last straw for some IT pros.This download is also available as an entry in our...

    Provided By Jack Wallen

  • Downloads // Mar 2011

    10 alternative careers for burned-out IT workers

    So you're thinking about leaving IT -- but you're not sure what to do instead. Here are a few alternative fields where you might be able to use your talents in more satisfying ways.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Mar 2011

    10 reasons you deserve a raise

    If your experience, dedication, and skills make you an excellent IT pro, but your salary doesn't reflect your hard work or the value you deliver, it could be time to ask for a raise. Jack Wallen explains why you may be worth more than you think.This download is also available...

    Provided By Jack Wallen

  • Downloads // Nov 2009

    10+ PowerToys that can expand your control of Windows XP

    Not all PowerToys are right for everyone. But find the ones that make sense for you, and your Windows tasks will be a whole lot easier. This download is also available as an entry in our 10 Things blog.

    Provided By Scott Lowe

  • Downloads // Apr 2010

    Sample Support Pro Hiring Sheet

    CIO Scott Lowe knows that the best support pros have more than technical knowledge going for them. Here is a sample hiring sheet with interview questions you can ask to make sure you get the best support pro on your staff.

    Provided By Scott Lowe

  • White Papers // Jan 2009

    Increasing Demand Of Call Center Outsourcing Services

    There are so many reasons which show the increasingly demand of call center services. Nowadays, companies really have no choice but to give customers what exactly they want and need. If as a business owner if you are not doing so then you are loosing your business. A modern, fully...

    Provided By Article Dashboard

  • White Papers // Jan 2009

    Call Center Outsourcing: Advantages

    An outsourced call center can be used for sales, customer service, customer technical needs, reception desk, message center, and more, and there are many advantages to using one. Call center outsourcing saves money, increases quality and customer service, and is more efficient for business operations. There have been studies evaluating...

    Provided By Article Dashboard

  • Book chapters // Aug 2006

    CCNA 2 Companion Guide: Introduction to WANs and Routers

    Boost your comprehension of the Cisco Networking Academy Program's CCNA 2 course material with this introduction to routers--what they are, what they are capable of doing, how to tell them specifically what to do, and how to find out if they are doing their job correctly. First, focus on...

    Provided By Cisco Press

  • White Papers // Jan 2009

    Just How Global Is Our Global HR Software Solution?

    When HR software first came on the scene, the big companies began to experience the efficiency of tracking and managing their workforces through installed systems. As those companies expanded beyond the domestic market and as their growth led them to add talent management modules to their HRMS databases, conduits to...

    Provided By GDS Publishing

  • Downloads // Dec 2006

    Build a knowledge base that streamlines your support operations

    It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make life easier for the support team. When IT pro Jeff Dray first joined a help desk,...

    Provided By Jeff Dray

  • Downloads // Jun 2009

    10 terms from the alternative Geek-Speak glossary

    Not content with the standard definitions, Jeff Dray decided to stretch the meanings of several tech terms. You may have a few of your own to add to the list.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • White Papers // Feb 2009

    A Good Interview Can Help You Land The Job You Want

    The job interview is the culmination of a successful job search, but to actually land the job you want, the interview must go well. A good interview will make all the difference in getting the job offer. This paper gives some useful tips to help you strengthen your interview presentation.

    Provided By Articles Factory

  • White Papers // Dec 2008

    How To Reply To The Job Interview Question, Why Are You Available?

    Why are you available? This is a question that is asked in almost every job interview The answer you give regarding your departure from your last company will be either simple and straightforward, or very challenging - depending on your circumstances. This paper gives three possible categories to answer the...

    Provided By Articles Factory

  • Downloads // Oct 2008

    10 things to love (and hate) about Google Chrome

    With so many browsers to choose from these days, how do you decide which one is the best fit for your needs? Deb Shinder takes a look at how Chrome stacks up against its most high profile competitors.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Dec 2008

    10 mistakes new Windows administrators make

    Whether you're new to network administration or to the Windows environment, a few common oversights and mistakes can trip you up. Deb Shinder explains how to avoid some of the problems new Windows admins often encounter.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Mar 2009

    10 security threats to watch out for in 2009

    Along with the explosion of new technologies, user habits, and social practices comes the inevitable wave of new security threats. Deb Shinder examines emerging vulnerabilities, from social networking to cloud computing to IP convergence.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Jul 2009

    10 ways to stay out of trouble when you post to social networking sites

    The new head of British foreign intelligence recently demonstrated that anyone can suffer potentially embarrassing or damaging revelations through social networking activity - and even the most mundane and seemingly benign tweets and status updates can have far-reaching consequences. Deb Shinder explains why you should watch your step.This download...

    Provided By Deb Shinder

  • White Papers // Nov 2009

    Hiring Top Talent Requires A Process

    In many companies the hiring process is random, unstructured, and often the people are not highly skilled at hiring. It is no wonder that for many companies hiring top talent is a challenge. Hiring top talent requires a structured approach that enables companies to avoid the predictable pitfalls that plague...

    Provided By Articles Factory

  • White Papers // Feb 2009

    10 Reasons Hiring Managers Fear Pre-Employment Tests

    Like many fears, the FEAR that hiring managers have about using pre-employment tests is nothing more than False Experiences Appearing Real. The FEAR that hiring managers have about using pre-employment tests is nothing more than False Experiences Appearing Real. This paper responds to the top 10 fears that HR managers,...

    Provided By Articles Factory

  • Downloads // May 2008

    10 ways to make your VoIP rollout easier

    You know VoIP can potentially save your company money and provide your users with convenience features. But making the switch can be a little scary. You depend on your telephone service and may not be able to do business without it, so it's important to get it right. Deb Shinder...

    Provided By Deb Shinder

  • Downloads // Oct 2008

    The 10 best IT certification Web sites

    The world of IT certification has changed considerably over the past several years, as the demands of the IT industry and the market for tech talent have shifted. IT consultant and exam veteran Erik Eckel offers an update to his list of top 10 certification Web sites.This download is also...

    Provided By Erik Eckel

  • Downloads // Dec 2008

    10 things you should know about Microsoft's revised certification program

    Microsoft has made some fairly big changes to its certification program. If you're in the midst of pursuing accreditation -- or you're thinking of heading down one of the new paths -- check out this rundown of new features.This download is also available as an entry in our 10...

    Provided By Erik Eckel

  • Downloads // Dec 2008

    10 reasons IT certification will be important in 2009

    In the midst of staggering business and economic turmoil, you need all the tools at your disposal to help shore up your career prospects. See why Erik Eckel believes IT certification will become increasingly important for IT pros and the organizations that rely on them.This download is also available as...

    Provided By Erik Eckel

  • Downloads // Mar 2009

    10 ways techs can make extra cash

    If you're searching for opportunities to supplement your income -- or you're in between jobs and need some work to tide you over -- the tech field offers a number of possibilities. Erik Eckel runs down some of your options.This download is also available as an entry in our...

    Provided By Erik Eckel

  • Downloads // Sep 2009

    10 things to look for in an e-reader

    Finding an e-reader you'll be happy with isn't quite as easy as it might seem. Erik Eckel explains some gotchas to watch out for.This download is also available as an entry in our 10 Things blog.

    Provided By Erik Eckel

  • Downloads // Sep 2009

    10 mistakes that rookie IT consultants make

    IT consulting is a tough, competitive field, and there are ample opportunities to mishandle the job. Erik Eckel offers some cautionary advice for IT consultants who are just starting out.This download is also available as an entry in our 10 Things blog.

    Provided By Erik Eckel

  • Downloads // Aug 2010

    The 10 best IT certifications: 2010

    The certification landscape changes as rapidly as the technologies you support. Here's an updated list of certs that currently offer the most value and validity for IT pros.This download is also available as an entry in our 10 Things blog.

    Provided By Erik Eckel

  • Tools & Templates // May 2010

    File Storage Policy

    TechRepublic's file storage policy provides a ready-made template that organizations can use as is or customize. The policy reinforces the importance of properly securing, accessing, and storing information. Organizations should use the template as a tool to help prevent data breaches and to properly manage violations that occur. This download...

    Provided By Erik Eckel

  • Downloads // Sep 2011

    IT Consultant Client Triage Decision Tree

    Whether responding to downed email servers, failed VPNs, malware outbreaks, broken printers, dead terminal servers, or other critical issues, technology consultancies frequently resemble an emergency room where all injured parties want immediate attention. This flowchart is a great resource for consultants dealing with clients' crises.

    Provided By Erik Eckel

  • Downloads // Dec 2009

    10 books every IT pro should read

    If you have a little extra time on your hands -- or if one of your New Year's resolutions is to become a more well-rounded IT pro -- check out this recommended reading list. This download is also available as an entry in our 10 Things blog.

    Provided By Greg Shultz

  • White Papers // Nov 2009

    Contact Centres: Optimum service at optimum cost

    Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

    Provided By ntl:Telewest Business

  • White Papers // Oct 2008

    Answering Government's Call: How Outsourced Customer Care Centers Improve Service, Reduce Costs and Deliver Taxpayer Value

    Government entities are constantly challenged to do more with less. They have to run programs on a lean budget but still provide the information their constituents need. For that reason, agencies on the local, state and federal levels are turning to outsourced customer care centers for the ultimate win-win: high...

    Provided By Affiliated Computer Services

  • Case Studies // Aug 2011

    TCS Aids Siebel 7.8 Upgradation to Improve Customer Experience in XO Communications

    With the battle for market share intensifying between Incumbent Local Exchange Carriers (ILECS), and Competitive Local Exchange Carriers (CLECs) in the US, Telecommunications service providers need to work hard to retain their customers. Technology can be a great asset in building a sound customer relationship strategy and program as XO...

    Provided By Tata Consultancy Services

  • White Papers // Sep 2010

    Large Call Centers Migrating to Asterisk

    This white paper will focus on key considerations to be made when selecting and migrating to a new contact center technology platform, including "How to reduce substantial initial capital investment", "How to avoid proprietary equipment lock-in", "How to manage risk when migrating", and "How to achieve rich ACD functionality". It...

    Provided By Indosoft

  • White Papers // Apr 2012

    Diskeeper 12: Ensuring Maximum Performance on Windows 7 Systems

    This white paper delivers the results of a series of tests that compare the performance of a third party tool, Diskeeper, to that of the native Windows 7 defragmentation utility in the areas of fragmentation prevention and defragmentation. Read it now to learn which fared better, and what the results...

    Provided By Condusiv Technologies

  • White Papers // Apr 2014

    Windows® XP Migration: Protect and Secure Critical Data

    With the end of the Microsoft Windows XP operating system’s lifecycle on April 8, 2014, businesses are faced with the decision to migrate to a newer operating system or to continue with XP without continuing security updates. This solution brief discusses how CommVault Simpana software can help business protect and...

    Provided By CommVault Systems

  • Webcasts // Aug 2011

    How Palo Alto Networks Achieved Next-Gen Customer Support by Integrating their IVR and CRM Solution

    Presented by Matthew Stauble, Sr. Director, Global Customer Support at Palo Alto Networks, this Webinar outlines the steps involved in transforming its customer support from a random, manual call answering process to a completely automated system for their inbound calls. Hear how this fast-growing network security company moved to a...

    Provided By ANGEL