IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Research // Nov 2012

    BYOD: Fueling Mobile Growth, Employee Innovation

    A recent Cisco survey shows that 89% of IT departments worldwide enable BYOD, proving it's a global trend for which IT must prepare. What are the security challenges? The benefits? Learn why the world is drawn to a more flexible network.

    Provided By Cisco

  • White Papers // Nov 2012

    Building the Case for Google Apps - 10 questions every IT manager should ask

    As an IT manager, you need to measure new projects not just on their own merits, but also against all the other business initiatives that compete for the same time and money. With that in mind, here are 10 questions every IT manager should ask when building an IT business...

    Provided By Google

  • White Papers // Nov 2012

    Taking Visual Collaboration to the Next Level: Plan Use Cases, Architecture, and Adoption

    Today, organizations use video for more than just meetings from conference room to conference room. Video collaboration can be a very personal experience when people at all levels of an organization can choose the solution appropriate for them and participate in video calls with anyone, anywhere. This paper, intended...

    Provided By Cisco Systems, Inc

  • White Papers // Nov 2012

    Towards Implementation of the Information Security Strategies in South Africa

    The increasing sophistication of information security threats and the ever-growing body of regulation has made information security a critical function in Higher Education Institutions (HEIs). This paper was undertaken to investigate the implementation of information security strategies in HEI in South Africa. A survey questionnaire was administered to the personnel...

    Provided By Journal of Computing

  • White Papers // Nov 2012

    CRM & Supply Chain management Solutions guide: Is your strategy as smart as your customers?

    Today's customers are up-to-date, well informed and demanding. The smart customer is constantly on the look out for vendors who provide a great customer experience and excellent service. Find out how your organisation can offer superior customer experience throughout all phases of the commerce cycle - buy, market, sell and...

    Provided By IBM

  • White Papers // Oct 2012

    Complimentary CIO Forum White Paper: Cloud Services Support HR's Growing Strategic Value

    Few would argue that a company's employees constitute its most valuable resource. These days, more and more emphasis is being placed on attracting and retaining employees, assigning the right people to the right tasks, and helping those people contribute to the company's overall goals--all critical areas of competitive differentiation. ...

    Provided By SuccessFactors

  • White Papers // Oct 2012

    Forrester Consulting Report: Empowered Customers Drive Collaborative Business Evolution

    Today's organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short. Read this groundbreaking new study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way business is...

    Provided By IBM

  • eBooks // Oct 2012

    Buy/Market/Sell/Service Smarter eBook

    As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.

    Provided By IBM

  • White Papers // Oct 2012

    Meeting the True Intent of File Integrity Monitoring

    As organizations struggle to pass compliance audits, they often overlook the true intent of the requirements spelled out in those regulations or standards. Lately, this has been the case for the requirement for file integrity monitoring, or FIM. Most organizations use FIM simply to check the checkbox, particularly for PCI...

    Provided By Tripwire

  • White Papers // Oct 2012

    Intelligent Online Engagement for Sales

    Forrester Research reports that, within the United States alone, the online channel brought in over $175bn in revenue, and is expected to add roughly $30bn in revenue every year over the next five years. Today, the enterprise can assess how potential and current customers are responding to its web channel...

    Provided By LivePerson

  • White Papers // Oct 2012

    Intelligent Online Engagement for Customer Services

    Whether they need to check bank balances or manage phone service, people expect to find the information they need upon visiting a business's website. The web is becoming the go-to place for customer care, and this type of online engagement can drive cost and service efficiencies. But is your business...

    Provided By LivePerson

  • Case Studies // Oct 2012

    Case study: How Virgin Atlantic increased online sales and service

    Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of customer enquiries, by email in particular, had proved a significant challenge for the Virgin Atlantic team. This case study outlines how Virgin...

    Provided By LivePerson

  • Case Studies // Oct 2012

    Ted Baker case study: Personalising business for better value

    Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support those customers online who need guidance in exploring the variety of collections. This LivePerson case study shows how personalising...

    Provided By LivePerson

  • Case Studies // Oct 2012

    Case study: Phones4u lifts online sales and value

    In the high-velocity mobile market, new products come to market so fast that the challenge for Phones4u is to react quickly enough to meet customer demand, particularly with high-profile launches such as the latest iPhone. So how could Phones4u differentiate itself from its mobile communication competitors and improve sales conversions?...

    Provided By LivePerson

  • Case Studies // Oct 2012

    Case study: How BT increased online sales conversions

    A review of BT.com highlighted that, while the site was doing well, it could do better -- especially to drive sales online, rather than completing them via call centres. This case study highlights how LivePerson's no-sale, no-fee programme succeeded in helping BT to gain new customers, improve existing customers' satisfaction...

    Provided By LivePerson

  • White Papers // Oct 2012

    ExtremeXOS Automation

    This paper will introduce the Extreme Networks automation framework. Extreme Networks has developed several product components to enable businesses to gain a competitive advantage by using automation tools to help run, administer, and maintain their critical network infrastructure while reducing staff and operational expense. Automation can enhance network deployments in...

    Provided By Extreme Networks

  • Podcasts // Oct 2012

    Building Java Apps on Heroku and Force.com

    In this session you will learn how to build Social Enterprise applications using Salesforce, Heroku, and Java. Through live coding and demonstrations you will learn how to instantly deploy and scale Java apps on the cloud with Heroku. You will also learn how to integrate those applications with Salesforce and...

    Provided By Salesforce.com

  • Downloads // Oct 2012

    Fix Computer Issues Fast with GoToAssist Remote Support by Citrix

    Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based tools that enable IT professionals to easily support people and manage technology; Remote Support, Monitoring, and Service Desk allow you to deliver...

    Provided By Citrix Online

  • White Papers // Oct 2012

    Help accelerate desktop virtualization with cloud computing

    Transitioning from a traditional desktop workplace to a virtualized environment can incur time and skills you may not have in-house. IBM Smart Business Desktop Cloud leverages cloud computing to help speed the transition. Read the data sheet to learn more about how you can gain the benefits of virtualization without...

    Provided By IBM

  • White Papers // Oct 2012

    Spoofing Server-Server Communication: How You Can Prevent It

    Download Spoofing Server-Server Communication: How You Can Prevent It by Larry Seltzer - a MUST read for CIOs, CSOs, Network/System Administrators and Compliance Officers. It discusses new advances in attacks that exploit weaknesses of generic SSL to compromise server-server communication.

    Provided By Symantec

  • Podcasts // Oct 2012

    Focus on the Customer: The Colliding Worlds of the CMO and CIO

    The speed of social marketing is creating unprecedented demands on CIOs to support the CMO. Historically, these two roles have had natural conflict; CIOs owning risk management while CMOs by design are constantly trying new things to reach the customer. Join us for best practices on how the marketing and...

    Provided By Salesforce.com

  • White Papers // Oct 2012

    Harvard Business Review: Are You a Collaborative Leader?

    When Marc Benioff, CEO of Salesforce.com, virtually opened up the annual management meeting to all 5,000 employees, he gave a voice to the talent hidden inside his company. Like Salesforce.com's managers and employees, business people today are working more collaboratively than ever before. This Harvard Business white paper...

    Provided By Citrix Online

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • White Papers // Oct 2012

    Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center

    The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for innovation. This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today,...

    Provided By Genesys

  • White Papers // Oct 2012

    Loss from Legacy: Management challenges of legacy contact center systems

    In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty. Traditional TDM and PBX-based infrastructures are being eclipsed by IP solutions (SIP) that offer more, yet cost less. This infographic highlights the main issues...

    Provided By Genesys

  • White Papers // Oct 2012

    Genesys SIP - Empowering Enterprise-wide Customer Service

    This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications,...

    Provided By Genesys

  • White Papers // Oct 2012

    Enhancing the Customer Experience: The Promise of BPM Technology for Retailers

    The burgeoning e-commerce industry has received a decisive boost from these multi-channel interactions, accelerating some retail strategies and disrupting others. To survive in this environment, both traditional brick-and-mortar retailers and e-tailers need to rethink the fundamental aspects of customer experience management. This solution brief explains how retail business processes can...

    Provided By Oracle

  • Webcasts // Oct 2012

    The Principal Grows Globally with Oracle Fusion Applications (APAC)

    The Principal Financial Group describes its experience with Oracle Fusion Human Capital Management. CIO of Corporate Services Brian Ness and Assistant Vice President of HR Kathleen Souhrada discuss critical product innovation and deployment choice. Watch this video to see why Principal Financial Group is one of many organisations globally experiencing...

    Provided By Oracle

  • Webcasts // Oct 2012

    Why the Secret to Loyalty is Customer Experience

    Exceptional customer service experiences are essential for growing and sustaining competitive differentiation in today's market. With this philosophy, this Oracle video delves into "why the secret of customer loyalty is customer experience". Customers were asked what makes a memorable experience that causes them to remain loyal to a brand... But...

    Provided By Oracle

  • Downloads // Sep 2012

    LogMeIn: Instant, Anywhere Remote Support

    LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more time for the important stuff. Stop letting legacy remote support tools get in your way of delivering great IT support to...

    Provided By LogMeIn

  • White Papers // Sep 2012

    Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution

    You Really CAN Speed Help Desk Problem Resolution It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest Software white paper, see how integrated network monitoring expedites the resolution of...

    Provided By Dell Software

  • White Papers // Sep 2012

    Taking the Help Desk Further

    Get the Most From Your Help Desk! Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's activity, the entire team can become more efficient and productive. Tracking problems and ticket requests is a...

    Provided By Dell Software

  • White Papers // Sep 2012

    Creating value with Customer Communications

    OpenText Customer Communications Management helps you improve customer, partner and supplier relations by streamlining document-intensive business processes. It enables each recipient to specify how and when they want to receive a document; print, mobile, electronic, email, web or fax. Even at massive volumes and high speeds, every document appears in...

    Provided By OpenText

  • White Papers // Sep 2012

    Solving Agencies' Big Data Challenges: PED for On-the-Fly Decisions

    With the growing volumes of rich sensor data and imagery used today to derive meaningful intelligence, government agencies need to address the challenges posed by these big datasets. NetApp provides a scalable, unified single pool of storage to better handle your processing and analysis of data to drive actionable intelligence...

    Provided By NetApp

  • White Papers // Sep 2012

    5 Reasons Your Legacy Loadbalancer is Failing You

    Your legacy load balancer may be keeping a dirty hidden secret from you. Download this concise white paper now and learn the five ways your legacy load balancer is failing you. Plus, find out how application delivery controllers (ADCs) can now leverage deep application intelligence to do much more for...

    Provided By Riverbed

  • Podcasts // Sep 2012

    Salesforce Platform Keynote

    Salesforce.com COO George Hu opens the Platform Keynote at Dreamforce '12

    Provided By Salesforce.com

  • Downloads // Sep 2012

    Quest Workspace Help Desk

    Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.

    Provided By Dell Software

  • Downloads // Sep 2012

    Active Administrator trial download

    Discover the Power of Total Active Directory Management If you want the most powerful, flexible and full-featured Active Directory management solution on the market, you need Active Administrator. Auditing, delegating permissions, managing Group Policy, granular recovery and more - it's all there, it's powerful and it's so easy anyone...

    Provided By Dell Software

  • White Papers // Sep 2012

    Information Governance from the Ground Up: Launching Your Information Governance Initiative

    The idea that data deserves deliberate investment, resources, headcount, and technology - just like a company's other corporate assets - sounds like common sense to us now. However, this doesn't mean companies know how to pull it off. Ask any CIO whether his or her company is managing data as...

    Provided By SAP

  • White Papers // Sep 2012

    Geo-Distributed Contact Centers With Microsoft Lync

    In today's world, many businesses have operations in multiple locations around the globe. Whether these are the result of acquisitions, international expansion, offshoring, or other factors, they can pose challenges for integration and cost control. One of the areas where integrating geographically dispersed locations can be difficult is in the...

    Provided By Clarity Consulting

  • White Papers // Feb 2012

    Business intelligence to the rescue: A Forrester study

    Business processes are becoming more integrated and complex, costs are controlled in all areas, and data is growing at an overwhelming rate. To meet these changing conditions, companies of all sizes are progressively more dependent on increasing the productivity of knowledge workers. However, the workflows, tool sets, and skills that...

    Provided By SAP

  • White Papers // Apr 2011

    Top Five Obstacles Companies Face - And How to Overcome Them

    To realize a competitive advantage, small-business leaders must address five common obstacles: inefficient operations, inability to support rapid growth or new markets, disjointed business processes, lack of visibility into daily operations, and limited resources. Overcoming each of these challenges gives you the power to generate valuable insights into your business,...

    Provided By SAP

  • White Papers // Apr 2011

    Using Advanced Analytics to Gain Insights into your Revenue Stream

    Learn how leveraging a defined, repeatable sales process enables both sales and marketing organizations to drive consistent, and therefore more predictable, behavior and results. If your organization has a defined sales process, you can track your ability to successfully execute that process.

    Provided By SAP

  • White Papers // Apr 2011

    What's your Customer Experience Advantage?

    SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.

    Provided By SAP

  • White Papers // Apr 2011

    The Forrester Wave -CRM Suites Customer Service Solutions

    Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having "the most complete customer service solutions.

    Provided By SAP

  • White Papers // Oct 2009

    Final Chance to Learn how Business Leaders are making IT work for them

    The importance of effective decision making and aligning business strategy with your daily activities is essential in times of economic crisis, but also during periods of sustained growth and success. Download these free white papers to find out just how other Business Leaders are making IT work for themselves and...

    Provided By SAP

  • White Papers // Jun 2011

    Ventana Research Value Index - Product Information Management 2011

    Read how Ventana Research evaluated the maturity of software vendors and products and their appropriateness for the methodology and process of Product Information Management. The report provides a baseline of knowledge that organizations can use to evaluate vendors and products to manage and improve performance by aligning business and IT....

    Provided By SAP

  • Case Studies // Jul 2009

    Spring Framework for an Electronic Equipment Company

    The customer, a large electronic equipment company, required spring framework resources to set up delivery centers for its customers and increase the level of support to global technology teams around the world. The customer also wanted to increase support to existing applications. Mahindra Satyam's role involved establishing an India Development...

    Provided By Satyam Computer Services

  • White Papers // Apr 2010

    Countdown to Satisfaction: Practical Guidance to Hosted VoIP

    Companies are adopting Voice over IP (VoIP) communications, with hosted solutions becoming increasingly popular. What are the cost savings of VoIP over traditional telephony when it's enhanced with the convenience of fully managed services and flexible packages? Get practical guidance on choosing enterprise-grade, cloud-based IP phone service to connect all...

    Provided By Megapath

  • White Papers // Dec 2010

    Free Project Management Toolkit - For Executives

    Learn what other executives are doing to increase visibility into project resources and team productivity by downloading this free project management toolkit from @task. This collection of white papers, webinars, and success stories will provide you with insights and best practices to help you ensure visibility, make informed strategic decisions,...

    Provided By AtTask

  • White Papers // Apr 2011

    The Formula for Project Success

    We can learn a lot about project management from NASA's race to the moon. However, successfully managing work isn't rocket science. It begins with aligning corporate strategy and workforce execution, and includes an engaged workforce. What's more, a successful work management approach must address the needs of everyone involved in...

    Provided By AtTask

  • White Papers // Apr 2011

    Six Common Mistakes that Plague IT Projects and Three Keys to Avoiding Them

    What do you get when you cross General George S. Patton, Henry Ford, and the world of IT project management? An assertive and effective way of facing and tackling potential risks and problems in projects. When it comes to IT projects, there are a number of common mistakes that are...

    Provided By AtTask

  • White Papers // Dec 2008

    The Back Office: The Next Competitive Battlefield

    This paper takes up statistical profiling-based techniques with the aim to derive effective power provisioning in data centers. The capacity planning practices that are currently in use are based on heavy over-provisioning of power infrastructure. This shows negative impact on the operational costs of data centers as well as the...

    Provided By Verint Systems

  • White Papers // Jan 2009

    Talent Management: Issues Of Focus And Fit

    The idea of talent management is attractive for several reasons. Managers and HR professionals feel they should be doing more about developing their organization's workforce for the future, and talent management is assumed to be just about this. The term can also encompass career development, which has been difficult to...

    Provided By Entrepreneur Media

  • White Papers // Jan 2009

    Employee Recruitment And Retention: When Company Inducements Trigger Liability

    A strong international economy has raised competitive pressures on companies to hire and retain quality employees. Employers may be tempted to make recruiting statements that are less than fully accurate or complete. This paper examines the rules of employer misstatements using recent cases involving common business situations and makes recommendations...

    Provided By Entrepreneur Media

  • White Papers // Sep 2010

    Reversing The Queue: Performance, Legitimacy, And Minority Hiring

    Studies of minority hiring have found that poor-performing firms or firms in highly competitive contexts are more likely to hire minority candidates. However, most work has examined hiring for entry and mid-level positions, not senior management. Management positions differ in terms of the amount of uncertainty in identifying candidates qualified...

    Provided By Harvard Business School

  • White Papers // Feb 2010

    5 Ways You Could Be Ruining Your Resume Without Realizing It

    Signs are emerging that the job market is picking up, but landing a new position can still be a challenge. The last thing you want to do is sabotage your employment search, and, since your r?sum? is typically the first impression that hiring managers have of you, it's also the...

    Provided By Robert Half International

  • White Papers // Jan 2010

    Keep Hiring Legal

    If you think common sense is a good enough rule of thumb for keeping hiring legal, think again! All hiring managers need to have a basic understanding of the legalities of hiring. And some of the legal issues are probably not as straightforward as you may think. This applies not...

    Provided By BusinessTown.com

  • White Papers // Feb 2011

    Reciprocity, Conscientiousness, And Employee Layoff Decision In Firm-Employee Relationships

    Firm-Employee Relationships (FERs) have always been one of the most important stakeholder relationships for firms. Due to various reasons, firms have to lay off employees from time to time. Since layoff affects the laid-off employees, the survivors, and the performance of firms, it is an important decision in managing FERs....

    Provided By North Dakota State University

  • White Papers // Sep 2008

    Growing Customer Relationships: 90 Days That Make It or Break It

    Across the nation, banks seeking to create deeper relationships with their customers are focused on their existing customers rather than on their newest customers. The research reveals that a significant portion of bank investments in Customer Relationship Management (CRM), lead management, cross-selling and retention aimed at the mature customer base...

    Provided By Xerox

  • White Papers // Jan 2009

    Mining Customer Care Dialogs for "Daily News"

    As large-scale deployments of spoken dialog systems in call centers become more common, a wealth of information is gathered about the call center business as well as the operation of these systems from their daily logs. This paper describes the "VoiceTone Daily News" data mining tool for analyzing this information...

    Provided By AT&T Intellectual Property

  • White Papers // Mar 2009

    How to Improve First Call Resolution

    A large number of organizations have heard about First Call Resolution. However, it seems to be a peripheral concern as they look to increase call center efficiencies and handle issues more quickly. Many businesses operate remotely from their customers - the customers never come down to "The Store". They deal...

    Provided By Upstream Works

  • White Papers // Sep 2009

    Bullet-Proofing Instant Messaging

    Information workers on the job often turn to the same software tools they use at home for quick, unfettered communication. When that involves instant messaging (IM) programs such as AIM, Yahoo! Messenger or Windows Live Messenger, your company's network is at risk for malware infections, regulatory compliance breaches and copyright...

    Provided By MessageLabs, now part of Symantec

  • White Papers // Dec 2008

    What Is the Future for Multishore Outsourced Customer Contact?

    Navigating the challenges of the current economic situation means that enterprises across industries must develop strategies for ensuring Long-term customer satisfaction, while at the same time reducing operational costs. While many have succeeded by adopting outsourced customer contact solutions, this business model is constantly evolving. Specifically, many outsourcing clients are...

    Provided By SITEL

  • White Papers // Aug 2011

    Host your call centre in the cloud

    You need contacts. Without contacts, you have no customers, but running call centres can be an expensive and time-consuming process. In a traditional view, a contact operation would run on the site of your business and would take months to deploy and money to build. Thanks to cloud computing, there's...

    Provided By New Voice Media

  • White Papers // Nov 2011

    Why cloud-based call centres work

    Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction in maintenance costs and more. This NewVoiceMedia white paper touches on the benefits of cloud-based contact centres, but addresses three main concerns that...

    Provided By New Voice Media

  • Case Studies // Sep 2008

    LANDesk Success Story: N.E.W. Customer Services Companies, Inc.

    As a leading provider of extended service plans, buyer protection services, and product support, N.E.W. Customer Services Company, Inc. (NEW) provides coverage to more than 150 million consumers worldwide. The challenge was to better secure and manage the 4,000 PCs located at its corporate headquarters and 10 geographically dispersed call...

    Provided By Avocent

  • Research // Nov 2005

    IT Strategy Maps: A Tool For Strategic Alignment

    Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made. Forrester recommends that 1) firms start measuring strategic alignment as part of the "you can't...

    Provided By Forrester Research

  • Research // Apr 2007

    A New CIO's 100-Day Plan

    When new CIOs start, they have to immediately create momentum and build credibility. High expectations are held by the business community, senior executives, and the IT organization itself ? and starting off on the right foot is critical to managing those initial expectations. To manage this initial roller coaster ride,...

    Provided By Forrester Research

  • White Papers // Jul 2009

    IT Security's Critical Role During Layoffs

    The Gateway Recession of 2009 has brought the prospect of slowing sales and profits - and job losses. Although layoffs are never desirable, they are often necessary. Much of the responsibility for keeping company data safe during layoffs falls to security and risk professionals. When enterprises must think the unthinkable,...

    Provided By Forrester Research

  • White Papers // Nov 2010

    Building SAP® Software into Acute Care Analytics

    Find out how Picis improved efficiency and quality in high-acuity care (HAC) by embedding SAP BusinessObjects BI solutions into its offerings. Picis can now deliver completely integrated solutions within hours, offering hospitals analysis software that plugs directly into deployed HAC applications.

    Provided By SAP

  • White Papers // Feb 2011

    Closed Loop Performance Management: Closing the Gap between Strategy & Execution

    Formal performance-management (PM) methodologies and solutions can give organizations the discipline to prosper during difficult economic times while providing the flexibility to pursue opportunities as they arise. Although many organizations have strong practices for individual PM processes such as budgeting or financial close, integration of these processes is key to...

    Provided By SAP

  • White Papers // Jan 2009

    Ace Quantitative Interview Questions

    In quantitative interviews, the questions are designed to measure your brainpower. That's why the most important thing you can do during a quantitative interview beyond having great analytical skills is to think out loud. Companies use quantitative interview questions to test the limits of your knowledge, as well as the...

    Provided By Monster

  • White Papers // Jan 2009

    Develop A Winning Talent Management Strategy

    It's no secret that the best-coached professional sports teams sometimes beat more-talented rivals. Outcomes are similar in business. In fact, managers cannot advance their own careers without becoming skilled in the art of talent management. This paper gives tips to develop a winning talent management strategy. "A good manager will...

    Provided By Monster

  • White Papers // Jan 2010

    Logging on: What is Social media?

    These days, it's no longer unusual to receive an email or visit a Web site and be directed to "connect with us!" through Facebook, Twitter, LinkedIn or any number of social networking sites. From your favorite grocery store to your college's alumni chapter to the place where you get your...

    Provided By Career Builder

  • White Papers // Jun 2010

    CareerBuilder's Ultimate Recruitment Guide

    We at CareerBuilder have created this e-book for you, the employer. For the small bait and tackle shop owner, as well as the restaurant franchise owner. For the small tech firm, as well as the Fortune 500 corporation. While your recruitment needs may be vastly different from every other...

    Provided By Career Builder

  • White Papers // Oct 2008

    The Forrester Wave: Customer Service Software Solutions, Q4 2008

    Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups: interaction-, process-, and record-centric. Forrester found the Leaders in the customer-interaction-centric products to be eGain Communications, KANA Software, RightNow Technologies, Talisma, LivePerson,...

    Provided By Forrester Research

  • White Papers // Jun 2009

    The Forrester Wave: Document Output for Customer Communications Management, Q2 2009

    In Forrester's 95-criteria evaluation of Document Output for Customer Communications Management (DOCCM) vendors, the authors found no overall Leader across all segments; however, numerous Strong Performers and Contenders bring their own strengths to the structured, interactive, and on-demand segments of customer communications. Within these segments, HP and Pitney Bowes Business...

    Provided By Forrester Research

  • Case Studies // Aug 2009

    Rail Operator SJ Uses CRM to Increase Profits and Customer Satisfaction

    This case study looks at how the government-owned Swedish rail operator SJ responded to the competitive threat of pending industry deregulation. Combining its CRM initiative, SJ Prio, with its service excellence has helped SJ significantly increase revenue growth and profitability. Executives in charge of customer experience can use this research...

    Provided By Gartner

  • White Papers // Sep 2012

    Geo-Distributed Contact Centers With Microsoft Lync

    In today's world, many businesses have operations in multiple locations around the globe. Whether these are the result of acquisitions, international expansion, offshoring, or other factors, they can pose challenges for integration and cost control. One of the areas where integrating geographically dispersed locations can be difficult is in the...

    Provided By Clarity Consulting