IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Downloads // Sep 2005

    Prioritize help desk requests with this call-level chart

    Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level chart, which you can tailor to meet your needs. Prioritizing support calls is a critical process...

    Provided By TechRepublic

  • Downloads // Aug 2005

    Free Chapter Download - IT Manager's Tool Kit, Third Edition

    Download the Strategic IT Planning chapter for grassroots advice on defining the ideal IT organization and recommendations for creating an aligned enterprise. In addition, you'll learn how IT business alignment veers off track and discover methods for preventing such mistakes.

    Provided By TechRepublic

  • Downloads // May 2005

    User satisfaction survey form

    User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. But to get accurate and useful results, it's important to develop a clear and simple assessment form. This revamped version of our sample survey offers a mix of easily answered...

    Provided By TechRepublic

  • Downloads // May 2005

    Ten good reasons not to provide free tech support

    As an IT support professional, people routinely ask me to "help" then solve computer problems unrelated to my actual job. I like to help when and where I can, but there are serious pitfalls to accepting such requests. Providing free technical support is often not worth the price you pay,...

    Provided By TechRepublic

  • Downloads // May 2005

    Key legal concerns of IT managers

    It's not enough that you keep your IT department running smoothly and effectively, delivering value to your organization and staying responsive to the needs of those you support. You also have to make sure that your staff members don't make any legal missteps and that you don't fall into any...

    Provided By TechRepublic

  • Downloads // Apr 2005

    Disaster recovery plan update checklist

    A disaster recovery plan isn't a static document. For the plan to be effective in a crisis, you need to review and reevaluate your recovery strategies and periodically update them to reflect organizational changes and the current state of business operations. This checklist steps through the major DRP practices that...

    Provided By TechRepublic

  • Downloads // Aug 2002

    Assess staff needs with this spreadsheet

    Determining the number of IT staff needed is not a completely scientific process. But this spreadsheet goes a long way toward helping the IT manager make that determination.

    Provided By TechRepublic

  • Downloads // May 2002

    High impact resume for the experienced IT pro

    The resume of the experienced IT professional needs to emphasize technical accomplishments and successful projects. Here is an example you can download and use as a template for creating your own resume.

    Provided By TechRepublic

  • Downloads // May 2002

    Network Administrator skills assessment test

    This series of tests can help IT managers gauge how a job candidate for a net admin position will handle typical IT situations. The tests can also help you determine the skills sets each applicant brings to the table.

    Provided By TechRepublic

  • Downloads // Jan 2002

    Welcome letter

    Download this welcome letter from the IT department to help when new employees join your company. Distributing the welcome letter will not only help newbies hit the ground running, it will also reduce calls to the help desk.

    Provided By TechRepublic

  • Downloads // Sep 2001

    Tracking accomplishments worksheets

    If you want a pay increase or a promotion, you should download this helpful spreadsheet that help you track your accomplishments on the job. What are you really worth to your company? Put a number on your effectiveness as an IT manager and prove your worth.

    Provided By TechRepublic