IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Downloads // Jul 2008

    10 ways to increase the productivity of your programmers

    Developer time doesn't come cheap -- yet in some shops, maintaining developer productivity can be a struggle. Justin James discusses a number of ways to remove the obstacles that may be keeping your developers from working at full capacity.This download is also available as an entry in our 10...

    Provided By Justin James

  • Downloads // May 2009

    10 tips for advancing from a beginner to an intermediate developer

    Beginner developers who want to take their career to the next level may be stymied by a lack of resources and recommendations. Justin James helps close that information gap with 10 suggestions for making the leap.This download is also available as an entry in our Programming and Development blog.

    Provided By Justin James

  • Downloads // Jul 2010

    10 excuses your boss doesn't want to hear

    Ducking responsibility or shifting blame when a project goes wrong is unprofessional -- and it won't win you any points with your boss either. Justin James explains some ways to circumvent the need for excuse making.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Case Studies // Nov 2008

    The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential

    Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a year, and without compromising agent performance and affecting customer service, IPCCO recognises the need to boost...

    Provided By Dimension Data

  • White Papers // Apr 2010

    Voice Disorders Identification Using Multilayer Neural Network

    In this paper the authors present a new method for voice disorders classification based on multilayer neural network. The processing algorithm is based on a hybrid technique which uses the wavelets energy coefficients as input of the multilayer neural network. The training step uses a speech database of several pathological...

    Provided By University of Tunis

  • White Papers // Jan 2010

    More Than One Career Goal

    Are you torn between two or more career directions? Thinking about returning to a former career? Are you multitalented with the potential to perform more than one role? If you answered "Yes" to any of these questions, you need to examine your resume strategy. Many job seekers who are pursuing...

    Provided By Monster Worldwide

  • White Papers // Jan 2010

    Customer Service Resume Tips

    Whether you're a seasoned pro or entry-level, the US Department of Labor reports excellent job growth potential for customer service representatives. To ensure you're considered for the best opportunities, pay your resume the same attention you do your customers. "Resumes that are highly targeted to the career goal are much...

    Provided By Monster Worldwide

  • White Papers // Jan 2010

    Resume Tips For Full-Time Parents Returning To Work

    According to Linda Matias, president of the National Resume Writers' Association and CareerStrides, the right format is critical to getting noticed. Matias suggests that parents avoid chronological resumes and consider using a combination format. A chronological resume can eliminate a parent's candidacy in seconds, she says. Parents who have been...

    Provided By Monster Worldwide

  • White Papers // May 2014

    Aberdeen Group Report: Improving Engagement with Multi-Channel Service

    In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a...

    Provided By LogMeIn

  • White Papers // Apr 2014

    How to Select the Right Remote Support Tool

    Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions. But as these...

    Provided By LogMeIn

  • Downloads // Sep 2012

    LogMeIn: Instant, Anywhere Remote Support

    LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more time for the important stuff. Stop letting legacy remote support tools get in your way of delivering great IT support to...

    Provided By LogMeIn

  • White Papers // Nov 2011

    Sony delivers a premium product with a premium support experience

    Sony VAIO customers expect a premium product and a premium support experience. With the help of LogMeIn Rescue, Sony increased its customer satisfaction and reduced average talk time on calls. Find out how they did it in this case study.

    Provided By LogMeIn

  • White Papers // Nov 2011

    5 Hidden Costs of Using "Free" and Legacy Tools for Support

    Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?

    Provided By LogMeIn

  • White Papers // Nov 2011

    Top 5 Reasons to Replace your Remote Support Tool

    Even if you have a remote support tool, the changing demands of business may necessitate a change. Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?

    Provided By LogMeIn

  • White Papers // Nov 2011

    Legacy Remote Control Tools: Not Built for Today's Helpdesk

    Explore the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs and VNC? and identify best practices you can use to choose helpdesk tools that better support today's workforce while also cutting costs.

    Provided By LogMeIn

  • White Papers // Sep 2011

    How old remote support tools hinder your helpdesk

    It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes global branches, telecommuters and a workforce that accesses information via smartphones or other mobile devices. A service...

    Provided By LogMeIn

  • Downloads // Jun 2009

    10 terms from the alternative Geek-Speak glossary

    Not content with the standard definitions, Jeff Dray decided to stretch the meanings of several tech terms. You may have a few of your own to add to the list.This download is also available as an entry in our User Support blog.

    Provided By Jeff Dray

  • White Papers // Feb 2009

    A Good Interview Can Help You Land The Job You Want

    The job interview is the culmination of a successful job search, but to actually land the job you want, the interview must go well. A good interview will make all the difference in getting the job offer. This paper gives some useful tips to help you strengthen your interview presentation.

    Provided By Articles Factory

  • White Papers // Dec 2008

    How To Reply To The Job Interview Question, Why Are You Available?

    Why are you available? This is a question that is asked in almost every job interview The answer you give regarding your departure from your last company will be either simple and straightforward, or very challenging - depending on your circumstances. This paper gives three possible categories to answer the...

    Provided By Articles Factory

  • Case Studies // Jan 2009

    eGrabber Case Study: IMS Staffing, Inc.

    IMS Staffing, Inc., established in 1996, is one of the Top Producing Staffing Firms in one of the largest, most successful recruiting networks in North America and around the world. Two years ago IMS Staffing struggled to support its client in terms of providing staffs at a short notice. Customers...

    Provided By eGrabber

  • Case Studies // Jan 2009

    eGrabber Case Study: Business System Technologies Corporation

    According to President, the recruiters at Business System Technologies Corporation receive thousands of resumes every week and they continually expand and maintain a proprietary databank of potential candidates. The resumes had to be manually entered in to ACT!, the time involved in manual data entry and the lack of an...

    Provided By eGrabber

  • Case Studies // Jan 2009

    eGrabber Case Study: GSI Corporation

    GSI Corporation is a premier executive search firm providing both contract and direct placement recruitment services. According to the President, GSI Corporation, recruiters at GSI Corp capture 1000's of resumes weekly from various sources - Job Boards, Email -and manually enter them into ACT! This process invited a host of...

    Provided By eGrabber

  • Case Studies // Jan 2009

    eGrabber Case Study: Base One Technologies, Inc.

    Base One Technologies gets 300+ resumes each week via email and job portals. The resumes are transferred manually into ACT! and hence, painful. For the Recruiting Manager it meant more time spent on data entry and less on recruiting! Routine problems encountered were-manual data entry, cutting-pasting inappropriate data onto ACT!...

    Provided By eGrabber

  • Related Offers // Jan 2009

    NTToolkit

    The NTToolkit is a set of small and useful utilities designed to help network administrators with their daily administrative tasks. The NTToolkit is freeware and constantly expanded. It currently contains the following tools: IPMon, ADSList, NTPClient, IsAdmin, CheckDB, CheckURL, Event Message Browser, Password Assistant, NetSend, Hardlink Shell Extension, ServiceSecure, TaskSecure,...

    Provided By Netikus.Net

  • White Papers // Sep 2008

    Help Desk and the e-Mail Trap: An Analysis Outlining the Issues Surrounding e-Mail Based Support for IT and Customer Support Organizations

    The Help Desk function is too often seen as a necessary and grudging cost of doing business. It takes resources for what appears to be a non-productive burden - a necessary evil that subtracts from the core mission of the enterprise. As a direct consequence of this attitude, organizations will...

    Provided By Internet Software Sciences

  • Case Studies // Jan 2009

    eGrabber Case Study: Chief Manufacturing Inc.

    Chief Manufacturing Inc. is an industry leader in manufacturing total support solutions for presentation systems with sales offices and distribution centers across the world. The company always wanted to provide a quick turnaround to customer queries & Lead emails which will allow the customer support & sales team to respond...

    Provided By eGrabber

  • White Papers // Apr 2009

    5 Essential Steps To Recruiting The People You Want

    Sometimes, it feels like hiring the right person is more a matter of luck than the end result of a structured process. Throw some darts up there, and maybe one of them will stick, right? Perhaps the right person will walk in, or one of one's current employees will have...

    Provided By IPG

  • White Papers // Apr 2009

    The Interview That'll Bag A Job

    In today's ultracompetitive job market, even getting an interview is a feat. Yet recruiters and hiring managers say many unemployed candidates blow the opportunity by appearing desperate or bitter about their situations - often without realizing it. At an interview, you want to stand out for the right reasons. To...

    Provided By Yahoo!

  • White Papers // Jan 2010

    Top Certifications To Enhance Your Career: Targeted Training And Good Salaries In Less Than Two Years

    Looking for a career change, but not sure you're ready to spend years in school? No matter what you're looking for in your job future, certifications can bring big changes. These certifications are concentrated career-advancers that can give you the targeted training you need to prove your knowledge to hiring...

    Provided By Yahoo!

  • Downloads // Jul 2009

    A pragmatic approach to training programmers

    Justin James believes there should be two educational tracks for software programmers: a true computer science program that focuses on a very mathematical, theoretical approach to programming, and a hands-on route that educates people to be real-world programmers. This TechRepublic download features his ideal course listing for such a training...

    Provided By Justin James

  • Downloads // Apr 2007

    10 simple tips for working more efficiently in Microsoft Excel

    Excel is a highly sophisticated application, and users don't always discover the easiest or smartest way to accomplish various tasks. This list of tips will help them shave significant time off some of the most common spreadsheet chores. Susan Harkins shares a number of efficiency-boosters, such as taking advantage of...

    Provided By Susan Harkins

  • Downloads // Oct 2008

    10 ways to convince your boss to let you work from home

    There may be dozens of reasons why telecommuting makes sense for you. But to make your case with management, you need a list of reasons that make sense for the business. Here are some well-supported arguments that demonstrate the benefits your company will gain when you work at home.This download...

    Provided By Susan Harkins

  • Downloads // Feb 2009

    10+ IT pros share the utilities and tools they can't live without

    One way to make your job a little easier is to find out which tools other IT pros rely on -- and then try them out for yourself. Susan Harkins extracted a list of favorite tools from 13 IT pros, whose roles range from consultant to developer to net admin...

    Provided By Susan Harkins

  • Downloads // Mar 2009

    10 free security tools that actually work

    Plenty of solid products are available to help you protect your system -- and some of them don't cost a dime. Here's a list of some of the most popular and effective free tools for defending yourself against a variety of threats.This download is also available as an entry...

    Provided By Susan Harkins

  • White Papers // Jan 2013

    Frost and Sullivan Report: Cloud Monitoring and Service Management

    Analyst Frost and Sullivan have released the latest results of their Cloud Monitoring and Service Management study: Helping CIOs Maximize their IT Services and Investments: 1/3 of the 600 IT Managers surveyed in Asia Pacific are experiencing significant pressure from executive management to acquire cloud services The Four Key...

    Provided By Computer Associates

  • Downloads // Jun 2009

    10+ ways to improve your writing by self-editing

    If you want your writing to be polished, professional, and effective, you'll need to develop a system for reviewing your work with a critical eye. Here are some concrete steps you can take to vastly improve the results.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Jul 2010

    10 types of system administrators you'll encounter in the field

    Spend enough time in the IT biz and you're bound to run across a few... characters. Justin James has identified some sys admins who are representative of the species.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Sep 2010

    10 ways to get back in the game after a layoff

    Looking for work is only part of what you need to do when you get laid off. Justin James offers some advice for moving forward instead of sinking into the unemployment abyss.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Sep 2010

    10 red flags that shout 'Stay away from this project!'

    Most consultants have gotten stuck on a doomed project at one time or another. But if you know what to watch out for, you can avoid getting mired in a project mess. This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Sep 2008

    10+ tips for combating Computer Vision Syndrome

    Recent studies indicate that those who spend even a few hours a day working on a computer could suffer significant vision problems. Susan Harkins offers an overview of symptoms and causes and then shares some practical suggestions for reducing eyestrain.This download is also available as an entry...

    Provided By Susan Harkins