IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Case Studies // Oct 2012

    Ted Baker case study: Personalising business for better value

    Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support those customers online who need guidance in exploring the variety of collections. This LivePerson case study shows how personalising...

    Provided By LivePerson

  • Case Studies // Oct 2012

    Case study: Phones4u lifts online sales and value

    In the high-velocity mobile market, new products come to market so fast that the challenge for Phones4u is to react quickly enough to meet customer demand, particularly with high-profile launches such as the latest iPhone. So how could Phones4u differentiate itself from its mobile communication competitors and improve sales conversions?...

    Provided By LivePerson

  • Case Studies // Oct 2012

    Case study: How BT increased online sales conversions

    A review of BT.com highlighted that, while the site was doing well, it could do better -- especially to drive sales online, rather than completing them via call centres. This case study highlights how LivePerson's no-sale, no-fee programme succeeded in helping BT to gain new customers, improve existing customers' satisfaction...

    Provided By LivePerson

  • White Papers // Oct 2012

    ExtremeXOS Automation

    This paper will introduce the Extreme Networks automation framework. Extreme Networks has developed several product components to enable businesses to gain a competitive advantage by using automation tools to help run, administer, and maintain their critical network infrastructure while reducing staff and operational expense. Automation can enhance network deployments in...

    Provided By Extreme Networks

  • Downloads // Oct 2012

    Fix Computer Issues Fast with GoToAssist Remote Support by Citrix

    Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based tools that enable IT professionals to easily support people and manage technology; Remote Support, Monitoring, and Service Desk allow you to deliver...

    Provided By Citrix Online

  • White Papers // Oct 2012

    Help accelerate desktop virtualization with cloud computing

    Transitioning from a traditional desktop workplace to a virtualized environment can incur time and skills you may not have in-house. IBM Smart Business Desktop Cloud leverages cloud computing to help speed the transition. Read the data sheet to learn more about how you can gain the benefits of virtualization without...

    Provided By IBM

  • Podcasts // Oct 2012

    Building Java Apps on Heroku and Force.com

    In this session you will learn how to build Social Enterprise applications using Salesforce, Heroku, and Java. Through live coding and demonstrations you will learn how to instantly deploy and scale Java apps on the cloud with Heroku. You will also learn how to integrate those applications with Salesforce and...

    Provided By Salesforce.com

  • White Papers // Oct 2012

    Spoofing Server-Server Communication: How You Can Prevent It

    Download Spoofing Server-Server Communication: How You Can Prevent It by Larry Seltzer - a MUST read for CIOs, CSOs, Network/System Administrators and Compliance Officers. It discusses new advances in attacks that exploit weaknesses of generic SSL to compromise server-server communication.

    Provided By Symantec

  • Podcasts // Oct 2012

    Focus on the Customer: The Colliding Worlds of the CMO and CIO

    The speed of social marketing is creating unprecedented demands on CIOs to support the CMO. Historically, these two roles have had natural conflict; CIOs owning risk management while CMOs by design are constantly trying new things to reach the customer. Join us for best practices on how the marketing and...

    Provided By Salesforce.com

  • White Papers // Oct 2012

    Harvard Business Review: Are You a Collaborative Leader?

    When Marc Benioff, CEO of Salesforce.com, virtually opened up the annual management meeting to all 5,000 employees, he gave a voice to the talent hidden inside his company. Like Salesforce.com's managers and employees, business people today are working more collaboratively than ever before. This Harvard Business white paper...

    Provided By Citrix Online

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • Webcasts // Oct 2012

    The Principal Grows Globally with Oracle Fusion Applications (APAC)

    The Principal Financial Group describes its experience with Oracle Fusion Human Capital Management. CIO of Corporate Services Brian Ness and Assistant Vice President of HR Kathleen Souhrada discuss critical product innovation and deployment choice. Watch this video to see why Principal Financial Group is one of many organisations globally experiencing...

    Provided By Oracle

  • Webcasts // Oct 2012

    Why the Secret to Loyalty is Customer Experience

    Exceptional customer service experiences are essential for growing and sustaining competitive differentiation in today's market. With this philosophy, this Oracle video delves into "why the secret of customer loyalty is customer experience". Customers were asked what makes a memorable experience that causes them to remain loyal to a brand... But...

    Provided By Oracle

  • White Papers // Oct 2012

    Enhancing the Customer Experience: The Promise of BPM Technology for Retailers

    The burgeoning e-commerce industry has received a decisive boost from these multi-channel interactions, accelerating some retail strategies and disrupting others. To survive in this environment, both traditional brick-and-mortar retailers and e-tailers need to rethink the fundamental aspects of customer experience management. This solution brief explains how retail business processes can...

    Provided By Oracle

  • White Papers // Oct 2012

    Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center

    The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for innovation. This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today,...

    Provided By Genesys

  • White Papers // Oct 2012

    Loss from Legacy: Management challenges of legacy contact center systems

    In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty. Traditional TDM and PBX-based infrastructures are being eclipsed by IP solutions (SIP) that offer more, yet cost less. This infographic highlights the main issues...

    Provided By Genesys

  • White Papers // Oct 2012

    Genesys SIP - Empowering Enterprise-wide Customer Service

    This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications,...

    Provided By Genesys

  • Downloads // Sep 2012

    LogMeIn: Instant, Anywhere Remote Support

    LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more time for the important stuff. Stop letting legacy remote support tools get in your way of delivering great IT support to...

    Provided By LogMeIn

  • White Papers // Sep 2012

    Solving Agencies' Big Data Challenges: PED for On-the-Fly Decisions

    With the growing volumes of rich sensor data and imagery used today to derive meaningful intelligence, government agencies need to address the challenges posed by these big datasets. NetApp provides a scalable, unified single pool of storage to better handle your processing and analysis of data to drive actionable intelligence...

    Provided By NetApp

  • White Papers // Sep 2012

    Creating value with Customer Communications

    OpenText Customer Communications Management helps you improve customer, partner and supplier relations by streamlining document-intensive business processes. It enables each recipient to specify how and when they want to receive a document; print, mobile, electronic, email, web or fax. Even at massive volumes and high speeds, every document appears in...

    Provided By OpenText

  • White Papers // Sep 2012

    Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution

    You Really CAN Speed Help Desk Problem Resolution It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest Software white paper, see how integrated network monitoring expedites the resolution of...

    Provided By Dell Software

  • White Papers // Sep 2012

    Taking the Help Desk Further

    Get the Most From Your Help Desk! Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's activity, the entire team can become more efficient and productive. Tracking problems and ticket requests is a...

    Provided By Dell Software

  • White Papers // Sep 2012

    5 Reasons Your Legacy Loadbalancer is Failing You

    Your legacy load balancer may be keeping a dirty hidden secret from you. Download this concise white paper now and learn the five ways your legacy load balancer is failing you. Plus, find out how application delivery controllers (ADCs) can now leverage deep application intelligence to do much more for...

    Provided By Riverbed

  • Podcasts // Sep 2012

    Salesforce Platform Keynote

    Salesforce.com COO George Hu opens the Platform Keynote at Dreamforce '12

    Provided By Salesforce.com

  • Downloads // Sep 2012

    Active Administrator trial download

    Discover the Power of Total Active Directory Management If you want the most powerful, flexible and full-featured Active Directory management solution on the market, you need Active Administrator. Auditing, delegating permissions, managing Group Policy, granular recovery and more - it's all there, it's powerful and it's so easy anyone...

    Provided By Dell Software

  • Downloads // Sep 2012

    Quest Workspace Help Desk

    Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.

    Provided By Dell Software

  • White Papers // Sep 2012

    Information Governance from the Ground Up: Launching Your Information Governance Initiative

    The idea that data deserves deliberate investment, resources, headcount, and technology - just like a company's other corporate assets - sounds like common sense to us now. However, this doesn't mean companies know how to pull it off. Ask any CIO whether his or her company is managing data as...

    Provided By SAP

  • White Papers // Sep 2012

    Geo-Distributed Contact Centers With Microsoft Lync

    In today's world, many businesses have operations in multiple locations around the globe. Whether these are the result of acquisitions, international expansion, offshoring, or other factors, they can pose challenges for integration and cost control. One of the areas where integrating geographically dispersed locations can be difficult is in the...

    Provided By Clarity Consulting

  • White Papers // Sep 2012

    Five Tips For Improving Customer Experience - Starting With The Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead customer support organizations must maintain a focus on using the right measures of success, they need to...

    Provided By LogMeIn

  • White Papers // Sep 2012

    Own Your Network with Continuous Monitoring

    This white paper produced by the SANS Analyst Program distills continuous monitoring down to its four basic components. It also gives those who want to implement continuous monitoring, but are suffering information overload, a clear path to follow. After reading this paper, you'll understand: Why continuous monitoring has...

    Provided By Tripwire

  • White Papers // Sep 2012

    The value of training the IT organization

    CIOs and IT managers routinely monitor and justify every investment they make. And they must make every effort to ensure each project succeeds and produces business benefits no matter how complex the deployment. During challenging economic periods when pressure increases to produce more with less, IT managers may see training...

    Provided By Hewlett-Packard (HP)

  • White Papers // Sep 2012

    Investigating the Impact of the Technological Environment on Survival Chances of Employer Entrepreneurs

    In order to mitigate the negative consequences of the current economic and financial crisis, it is of utmost importance that existing jobs remain intact as much as possible. In this respect, it is crucial that firms which employ personnel, survive. In this paper, the authors investigate the role of the...

    Provided By EIM Business & Policy Research

  • Downloads // Aug 2012

    Information Technology Certifications from Cisco

    The vast number of Cisco exams may seem overwhelming, but the variety enables you to demonstrate your specific expertise in IT. Here's a detailed look at all the choices you have.

    Provided By Bunron Chen

  • Downloads // Aug 2012

    FREE TOOL - SQL check performance monitoring solution

    Get real-time performance monitoring with this free tool. With it, you can view 20+ key metrics including wait stats, reads/writes, sessions, and cache hits. You will have this alerting tool up and running in no time (and with no agents). NEW! Monitor SQL throughput including batches, compilations, recompilations, and transactions.

    Provided By Idera

  • White Papers // Aug 2012

    Performance Essentials - Must-Have Tools for SQL Server DBAs

    Optimizing SQL Server performance can be a daunting task. Especially so for an increasing number of reluctant DBAs faced with the task of managing their organization's SQL Server databases, despite little training or prior experience. The purpose of this white paper is to provide a high-level overview of core SQL...

    Provided By Idera

  • eBooks // Aug 2012

    If It's Not in ConnectWise, It Didn't Happen : How to Eliminate the Chaos and Gain Total Control of Your Business

    Difficult economic conditions and a wave of new technology have businesses on their heels. Disparate systems can make it difficult to support customers, manage service level agreements (SLAs), and ensure timely contract renewals. This eBook examines how many successful IT companies use ConnectWise to eliminate the chaos and tie...

    Provided By ConnectWise

  • Case Studies // Aug 2012

    Queensland Department for Education, Training and Employment: Microsoft Partnership and Technologies Help Deliver Inspiring Digital Learning to 1300 School Sites

    In 2004, the Queensland Department for Education, Training and Employment (Queensland DETE) devised a strategy that has revolutionised education in state schools in Queensland. Called 'Smart Classrooms', it involves using IT to help transform education at every level: automating student record keeping; improving digital learning materials; enhancing how teachers use...

    Provided By Microsoft

  • White Papers // Aug 2012

    Security Built for the Education Environment!

    We know how important your job is and how difficult it can be. Schools are incredibly busy places making it challenging to provide secure, productive computing environments without restricting access to equipment. Fortunately, Kensington has your back with a full line of cost-conscious productivity and security solutions designed to protect...

    Provided By Kensington Inc.

  • Videos // Aug 2012

    Remote Computer Repair with Intel® Core™ vPro™

    Remote computer repair is easier with Intel® Core™ vPro™ technology. IT professionals can remotely diagnose and repair PCs to get users back to work fast, even if OS is unresponsive.

    Provided By Intel Corporation

  • White Papers // Aug 2012

    Asset Recovery Services Brochure

    Surplus IT equipment has a definite life span, and while the clock is ticking, there are decisions to make about recovering capital, securing sensitive information, and protecting the environment. These questions take time to resolve, and coordinating them into a coherent strategy can be difficult, particularly if your organization extends...

    Provided By Hewlett-Packard (HP)