IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Podcasts // Jun 2012

    Delight Customers Across Every Channel - Watch Demo

    Find ways to reduce costs, enhance the customer experience and grow loyalty. Join Ally Bank, E*Trade, Home Depot, Starbucks and more than 17,000 other companies who chose the Service Cloud to deliver amazing customer service. Watch and learn how to delight customers across every channel in one simple platform.

    Provided By Salesforce.com

  • Webcasts // Jun 2012

    Webinar: The new definition of the CIO

    Five trends are poised to dominate the enterprise this decade -- mobile, social, cloud, analytics, and unified communications -- and they all affect the CIO. In this webinar, Constellation Research CEO Ray Wang and Workday CTO Stan Swete discuss the changing role of the CIO and how Workday solutions...

    Provided By Workday

  • Case Studies // Jun 2012

    American University of Beirut: By Moving to the Cloud, University Significantly Cuts Costs and Improves Customer Service

    Since 1866, the American University of Beirut (AUB) has been providing excellence in education and advancing knowledge through research in more than 120 undergraduate and graduate programs. AUB believes deeply in freedom of thought and expression by fostering tolerance and respect for diversity and dialogue. To accommodate its growing demand...

    Provided By Microsoft

  • Case Studies // Jun 2012

    IT Firm Enhances Capabilities in Diversity Initiative, Wins $5 Million Federal Contract

    Idea Entity wanted to pursue opportunities in the federal government sector, but with limited experience in federal contracting, the IT development and consulting firm found it difficult to penetrate many agencies. In 2011, Idea Entity joined the Microsoft Diversity Partner Initiative, earned four Microsoft Silver competencies, built new business relationships,...

    Provided By Microsoft

  • White Papers // Jun 2012

    The Future of Talent Management: Underlying Drivers of Change

    The next generation of talent management practices and solutions will be driven by economic, demographic, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. This paper explores how current business and talent management processes and technology...

    Provided By Oracle

  • Webcasts // Jun 2012

    The Principal Financial Group Grows Globally with Oracle Fusion Applications

    The Principal Financial Group describes its experience with Oracle Fusion Human Capital Management. CIO of Corporate Services Brian Ness and Assistant Vice President of HR Kathleen Souhrada discuss critical product innovation and deployment choice.

    Provided By Oracle

  • White Papers // Jun 2012

    HR at Oracle: Leadership That Drives Business Value (IHRIM Article)

    Keeping up with the speed of business is no small task. Organizations today have constant and increasing pressures from shareholders, stock analysts, customers, and employees to execute better, faster, and cheaper, while continuing to increase value. The natural cycle of talent management creates an everchanging priority list coming from multiple...

    Provided By Oracle

  • White Papers // May 2012

    Telecom Contract Negotiations: 6 Critical Provisions to Avoid

    Negotiating an enterprise telecom contract can be a daunting task. Most companies focus on language around new pricing for current services, improved SLAs, ordering or deployment timeframes, reporting and incident resolution, or escalation. While these contractual items are necessary to obtain cost reductions and improve supplier performance, they are not...

    Provided By Cass Information Systems

  • Case Studies // May 2012

    Engine Inform?tica Offers SAP Software as a Service With IBM

    Brazil, Engine Inform?tica offers outsourcing, call center management, multiplatform business solutions and other professional services. Brazil-based Engine Inform?tica specializes in the implementation of SAP ERP solutions. To address the smaller enterprise market, Engine Inform?tica chose to develop the capacity to offer SAP applications as a service. The company created a...

    Provided By IBM

  • White Papers // May 2012

    Call Centers: A Gateway for Social Engineers to Access Your Company's Most Sensitive Information

    In its most basic form, social engineering is the act of manipulating someone into doing something they normally would not do. For the authors' purposes, they will consider social engineering the art form of using deception and manipulation to persuade an unsuspecting person to perform actions like divulging confidential information...

    Provided By TraceSecurity

  • White Papers // May 2012

    Ventana Research: BA-Benchmarking the Analysis of Data to Gain Insight

    Businesses today have more raw information than ever before. But many lack the analytics to make good use of it. Read this report from Ventana Research for practical recommendations on how to implement business analytics to improve performance.

    Provided By IBM

  • White Papers // May 2012

    King Fish Media:?How Analytics Bring Organizations Closer to Their Customers

    To succeed today, it's imperative for every business to get to know their customers much better than most have in the past. Find out how IBM Business Analytics solutions can help your company turn disconnected data into information, information into insight, then turn insight into action that can boost your...

    Provided By IBM

  • White Papers // May 2012

    Retail in the Smarter City

    Smarter City Documentary

    Provided By IBM

  • Downloads // May 2012

    Project manager resume makeover

    This before-and-after look at a sample project manager resume will help you avoid some common mistakes and produce a job-winning resume of your own.

    Provided By TechRepublic.com

  • White Papers // May 2012

    Empowered Customers Drive Collaborative Business

    Businesses are under increasing pressure by their customers to adapt. Mobile devices and growing use of the Web have changed customer expectations, with increased access to information and new customer experiences raising the bar for companies across verticals and regions. This report evaluates how businesses are changing in...

    Provided By IBM

  • White Papers // May 2012

    Forrester Report: Empowered Customers Drive Collaborative Business

    Businesses are under increasing pressure by their customers to adapt. Mobile devices and growing use of the Web have changed customer expectations, with increased access to information and new customer experiences raising the bar for companies across verticals and regions. In January 2012, Forrester Consulting conducted a research...

    Provided By IBM

  • eBooks // Apr 2012

    eBook: Unleash Your People Power with World-Class HCM Applications in the Cloud

    The beauty of the cloud is that you can get up and running fast.The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based juman capital management applications from the global leader in HR management software. Oracle HCM...

    Provided By Oracle

  • White Papers // Apr 2012

    Going Home - Talent Acquisition Strategies for Remote Agent Models - Which Road to Take?

    Over the last ten years, interest in remote agent contact center models has steadily increased. For example, attendance at the 2012 Remote Agent Summit held in February in Dallas increased by 30% over 2011. And home agent models are not limited to the United States and Canada. Several firms are...

    Provided By FurstPerson

  • White Papers // Apr 2012

    Leveraging Integrated Human Capital Processes to Optimize Organizational Success

    There is a new wave of thinking about what it means to be strategic, and savvy human resources (HR) executives are leading forward-thinking organizations in integrating human capital management (HCM) to optimize organizational success. Strategic goals can shift depending on the political climate, business demands, and the changing needs of...

    Provided By SumTotal Systems

  • White Papers // Apr 2012

    King Fish Media:  How Analytics Bring Organizations Closer to Their Customers

    To succeed today, it's imperative for every business to get to know their customers much better than most have in the past -- much better. Find out how IBM Business Analytics solutions can help your company turn disconnected data into information, information into insight, then turn insight into action that...

    Provided By IBM

  • Webcasts // Apr 2012

    Aetna Success Story for SOA and DataPower

    Heathcare insurance provider Aetna uses IBM WebSphere DataPower appliances every day, processing more than eight million production requests daily. In this presentation you will learn how WebSphere DataPower appliances are a key element in Aetna's holistic approach to Service Oriented Architecture (SOA), providing the company with a way to accelerate...

    Provided By IBM

  • White Papers // Apr 2012

    Relinquishing the Reins: Reaping the Benefits of Empowering Your IT Team

    Empowering the IT staff is essential for maximizing an organization's productivity, value, and growth. Real authority and responsibility is the prime catalyst for employee engagement and development. HR leaders must lay the foundations for this deep delegation proactively: Farsightedness: the ability to understand all IT work in the...

    Provided By SkillSoft

  • White Papers // Apr 2012

    Guide to Improving First-Time IT Certification Pass Rates

    IT professional certifications are critical for many businesses. Certifications help business leaders feel confident that the people charged with designing and maintaining their mission-critical technologies are competent and able to troubleshoot appropriately. When IT professionals are well-trained, businesses experience less downtime and disruption, which can be costly and damaging to...

    Provided By SkillSoft

  • White Papers // Apr 2012

    Working Around the Clock: How HR & IT Collaboration Can Improve Global HCM

    Three HR leaders discuss how working around the clock has become a painful reality for many companies as they grapple with the challenges of staying competitive across languages, cultures, and time zones. As stewards of the company talent, HR is integrally involved with these concerns, and must support company leadership...

    Provided By SkillSoft

  • White Papers // Apr 2012

    Diskeeper 12: Ensuring Maximum Performance on Windows 7 Systems

    This white paper delivers the results of a series of tests that compare the performance of a third party tool, Diskeeper, to that of the native Windows 7 defragmentation utility in the areas of fragmentation prevention and defragmentation. Read it now to learn which fared better, and what the results...

    Provided By Condusiv Technologies

  • Podcasts // Apr 2012

    Best IT Strategies for Deploying Oracle's PeopleSoft Human Capital Management Applications

    Build A World-Class Workforce The Oracle Optimized Solution for PeopleSoft Human Capital Management on SPARC SuperCluster is the only fully tested and optimized solution that provides documented best practices for up to 4.5x faster HCM deployments. And with up to 3.5 times greater performance and less than half the...

    Provided By Oracle

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • White Papers // Mar 2012

    Workforce Visibility

    Do you know as much about your employees as you know about your customers, products, or systems? Imagine the organizational transformation that could be possible if HR could provide real-time, actionable insight into the talent of your organization.

    Provided By Workday

  • Podcasts // Mar 2012

    Railscasts #334: Compass & CSS Sprites

    In this podcast, the speaker explains Compass which improves the Sass experience by providing useful mixins, functions, and more. The speaker will also the users' to learn how to make CSS sprites using Compass.

    Provided By Oleksiy Kovyrin

  • Podcasts // Mar 2012

    Standard Bank Customer Video

    See how Standard Bank S.A. offers an innovative, new banking channel with a compelling mobile customer experience using SAP's mobile platform.

    Provided By SAP

  • White Papers // Mar 2012

    Using SaaS to meet modern business needs

    The modern workplace and the modern worker are both undergoing profound changes. Companies are recognising that to meet the resulting challenges and stay competitive, they must change the way they manage their most valuable resource?their people. Software-as-a-service is providing many of the answers to the flexibility, business requirements, user expectations...

    Provided By Workday

  • Podcasts // Mar 2012

    Railscasts #330: Better Sass With Bourbon

    If the users' are tired of the browser vendor prefixes in CSS, check out Bourbon. In this podcast, the speaker explains about Bourbon Sass Mixins which provides a comprehensive library of Sass mixins that are designed to be as possible, meaning they should not deter from the original CSS syntax.

    Provided By Oleksiy Kovyrin

  • White Papers // Mar 2012

    Oracle Fusion HCM Cloud Applications: A Buyer's Guide for CIOs

    HR is flocking to the cloud. The benefits of accessibility, efficiency and cost effectiveness are obvious. But every CIO knows that moving to SaaS-based system for HR comes with many caveats and ramifications that may not be obvious to non-technical buyers. This whitepaper explores six key technical questions that every...

    Provided By Oracle

  • White Papers // Mar 2012

    Market Focus Report: The Value of Mobile and Social for CRM

    Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 percent productivity increase, and adding social drives an additional 11.8 percent productivity boost. Given the significant ROI...

    Provided By Salesforce.com Australia

  • Podcasts // Mar 2012

    Oracle HR Analytics: Driving Return on Human Capital Investment

    In this podcast, you'll hear from Lexy Martin, the director of Research and Analytics for CedarCrestone, and the author of a recent, in-depth Oracle white paper on HR Analytics, as she talks about current trends in HR and how firms are using analytics to gain insights on their HR operations...

    Provided By Oracle

  • Downloads // Feb 2012

    Support pro resume makeover

    This before-and-after look at a sample support pro resume will help you avoid some common mistakes and produce a job-winning resume of your own. You can read the critique details by resume expert Jennifer Hay in this Career Management blog post.

    Provided By TechRepublic.com

  • White Papers // Feb 2012

    Finding a service cost and levels balance

    One of the greatest challenges in service optimisation is increasing customer service levels while reducing operational costs. It is often difficult to achieve one without sacrificing the other. This ClickSoftware white paper discusses some of the factors that contribute to operational inefficiencies in field service. It examines traditional approaches to...

    Provided By ClickSoftware

  • White Papers // Feb 2012

    Trends and best practice for service in 2012

    Service revenue has topped the agenda of chief service officers. As businesses seek to wrap themselves around their customers and drive higher value, they are looking to build a foundation that fosters the innovation and collaboration necessary to develop and capitalise on service revenue opportunities. That said, service revenue goals...

    Provided By ClickSoftware

  • White Papers // Feb 2012

    Business intelligence to the rescue: A Forrester study

    Business processes are becoming more integrated and complex, costs are controlled in all areas, and data is growing at an overwhelming rate. To meet these changing conditions, companies of all sizes are progressively more dependent on increasing the productivity of knowledge workers. However, the workflows, tool sets, and skills that...

    Provided By SAP

  • Case Studies // Feb 2012

    Cloud - BT Case Study

    British Telecommunications is one of the world's leading telecommunications companies. Like any modern corporation, BT depends heavily on its database infrastructure to support critical business applications. But the complexity of managing thousands of databases representing a mix of products, versions, operating systems, and hardware was taking a toll. BT Operate...

    Provided By Oracle