IT Policies
Creating a reliable business requires strong business strategy; find out the latest products and recommendations from industry experts.
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eBook: Putting Dispatch in the Driver's Seat
Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't afford...
Sponsored By ConnectWise
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Putting Dispatch in the Driver’s Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...
Sponsored By ConnectWise
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Become an agile IT organization with service lifecycle management
Many IT organizations are struggling with the growing demand for more agility, increased efficiency, and better alignment with business needs. A service-centric approach is mandatory to meet this demand. This business white paper discusses the service lifecycle management approach, offering IT a comprehensive and effective methodology for increasing the quality,...
Sponsored By Hewlett-Packard (HP)
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Five ways to get more from your SaaS service desk
Businesses are making the move to software as a service (SaaS)- based IT service desk solutions because they want simplicity, flexibility, and savings. And they’re getting results. But could they do even better? For most companies, the answer is yes. Whether you’ve already transitioned to a SaaS service desk or...
Sponsored By Hewlett-Packard (HP)
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Boost your hybrid IT: IT service management for the cloud
Today, with more and more cloud services materializing, business users are less willing to spare the time or money it takes for traditional IT projects to deliver applications. As a result, CIOs are now moving toward a hybrid delivery system, where more of the services and service components are consolidated...
Sponsored By Hewlett-Packard (HP)
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Webroot System Analyzer - Free Application
Fast, accurate diagnosis equals rapid, cost-effective remediation. Webroot System Analyzer looks inside a problem system and gives you a quick assessment plus a detailed report on all aspects of hardware, OS, and installed applications.
- Simply click web link and run application - no install or uninstall required
- Summary Analysis pinpoints...
Sponsored By Webroot Software
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Putting Dispatch in the Driver’s Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...
Sponsored By ConnectWise
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Crash Insurance: Protect Your Business with Virtualization
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a comprehensive disaster recovery plan is essential to keeping your systems up and running at all...
Sponsored By VMware
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Case Study: Cincinnati Zoo and Botanical Garden
The Cincinnati Zoo & Botanical Garden is one of the nation's most popular attractions, a Top 10 Zagat-rated Zoo, and a Top Zoo for Children according to Parent's Magazine. Each year, more than 1.3 million people visit its 71-acre site, which is home to more than 500 animal and 3,000...
Sponsored By IBM
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The Value of ITIL® Certification
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology Infrastructure Library (ITIL®) is a set of best practices designed to describe common approaches that organizations can apply to regular activities conducted by information technology (IT) organizations....
Sponsored By Global Knowledge
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Redefining enterprise software in the workplace
The contemporary workplace and the contemporary worker are both undergoing profound changes. Companies are recognising that to meet the resulting challenges and stay competitive, they must change the way they manage their most valuable resource -- their people. Read this white paper to learn what today's workforce expects from business...
Sponsored By Workday
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Network+ 2011 Exam N10-005 Updates
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general network technician, covering a broad spectrum of general networking knowledge ranging from networking devices to cables to...
Sponsored By Global Knowledge
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Why ITIL® Is Important
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in order to produce consistent and predictable results. Furthermore, additional benefits that ITIL provides as discussed in this paper include the agility that comes from being able...
Sponsored By Global Knowledge
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The Benefits of Investing in ITIL® Advanced Certification
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their organizations. 160 ITIL Experts explained how they make significant contributions to the success of their organizations, and how the success gained...
Sponsored By Global Knowledge
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Five Challenges To ITIL Best Practices Adoption
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter a few road blocks as they transition from their old methodologies and standards. This white paper reviews five challenges often encountered...
Sponsored By Global Knowledge
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Mastering Problem Management
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can...
Sponsored By Global Knowledge
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Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. You will be able to identify the benefits available from ITIL and craft a high-level business case for ITIL adoption in...
Sponsored By Global Knowledge
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ITIL v3: What It Is and Why You Should Care
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research shows a dramatic increase in ITIL adoption over the last few years. A study in 2006 showed that about 30% of IT organizations...
Sponsored By Global Knowledge
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Traxpay Creates Financial Transactions Service for Global Corporates
Traxpay is an innovative financial services company headquartered in Mountain View. Traxpay saw an opportunity to create a new super-fast financial transaction service for midsize and enterprise corporations. Would it be possible to start small and grow fast to meet global demands? Traxpay worked with IBM Business Partner EFiS EDI...
Provided By IBM
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Advance Technique for Online Payment Security in E-Commerce : "Double Verification"
In E-Commerce various parties involve in E-Payment for buying and selling purpose of goods/services. An Internet E-Commerce Payment Gateway is a critical component for online transaction and that should provide trust to customer that transaction is secure and reliable in all security aspect. There are various vulnerabilities in the present...
Provided By Engg Journals Publications
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An Approach of Secured Ecommerce Transaction Model Without Using Credit or Debit Card
E-Commerce or e-business consists of the buying and selling of products or services over computer networks including Internet. The amount of trade conducted electronically has grown with widespread Internet usage. Security of transaction process in E-Commerce is more difficult to implement and there is no privacy of information as the...
Provided By International Journal of Innovative Technology and Exploring Engineering (IJITEE)
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Digital Business Strategy: Toward a Next Generation of Insights
Over the last three decades, the prevailing view of information technology strategy has been that it is a functional-level strategy that must be aligned with the firm's chosen business strategy. Even within this so called alignment view, business strategy directed IT strategy. During the last decade, the business infrastructure has...
Provided By Emory University
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Managing Growth in 2012
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or operational planning with strategic and budgetary accountability.
Managing Growth in 2012 highlights key trends and unique insights into the external and internal challenges...Provided By Netsuite AU
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Unifying security and IT operations
Every additional tool, process, and handoff creates another opportunity for a defense to be breached, service to be degraded, or for additional time and cost due to overlapping tools and conflicting diagnostics/telemetry. Siloed teams can no longer protect your business from operational and security threats.
Risks to the business...Provided By HP
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The Essential Dynamics of Information Infrastructures
This paper inquires into the complexities of contemporary IT solutions based on a case study of the EU's eCustoms initiatives using Manuel DeLanda's Assemblage Theory. Technological innovations have enabled information infrastructures with dramatically increased number and heterogeneity of included components, and their dynamic and unexpected interactions. Unfortunately, lack of understanding...
Provided By University of Orleans
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The Executive's Guide to the Internet of Things
This guide introduces the basic concepts of the Internet of Things, shows how it can generate business benefits, looks at security and privacy hurdles, and offers examples of how it's being used in the real world.
Provided By TechRepublic
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E-Commerce Security Issues and Consumers' Attitudes - A Perspective
The Sultanate of Oman is witnessing tremendous increase in the usage of internet during past few years. Especially, the growth of the banking industry in Oman is due to the strong economic performance, liberalization of the economy, diversification, major infrastructure developments and accelerated privatization program. This combined growth lead to...
Provided By Institute of Electrical & Electronic Engineers
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Value Creating Approaches Between Slovak Sellers - Buyers
Marketing is everything that the authors do to reach and persuade prospects. The sales process is everything that they do to close the sale and get a signed agreement or contract. However, in this paper have been analyzed the value creating level between Slovak industrial products sellers and buyers on...
Provided By Institute of Electrical & Electronic Engineers
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Improved Pin Distribution Techniques in M-COMMERCE System
Mobile E-commerce had seen drastic development in the last few years. But till now it raises a number of security and privacy challenges. This paper proposes an advanced mobile security system and methodology to provide a secure m-commerce transaction. This can be achieved by using a more secure WAP gateway...
Provided By Institute of Electrical & Electronic Engineers
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M-Commerce Security using Random LSB Steganography and Cryptography
M-commerce is one of the main branches of ecommerce. The banking industry is among the leading sectors in adopting and utilizing the Internet and mobile technology on consumer markets. Mobile banking is a subset of electronic banking which underlies not only the determinants of the banking business but also the...
Provided By Institute of Electrical & Electronic Engineers
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Understanding Amazon Price Disruption
Amazon does not intend to be the low-price leader in the online channel, the result of their price matching strategy is amplification of the lowest price in the online marketplace. To understand price matching, it's important to understand that there are two basic types of product distribution into the online...
Provided By Channel IQ
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Green IT: Green Services are Good for Business
As businesses strive to make their offices greener, IT services providers are in a favorable position to help clients make wise decisions about IT purchases and how their IT systems are managed and monitored. Learn about these energy-saving methods.
Provided By LabTech Software
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LogMeIn: Smartphone and PC remote support that the pros use.
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world.
LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote reboot, easy-to-use screens, comprehensive reporting, multiple user sessions, and in-app Chat. Improve productivity, customer satisfaction and resolve issues...Provided By LogMeIn
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Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution
You Really CAN Speed Help Desk Problem Resolution
It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest Software white paper, see how integrated network monitoring expedites the resolution of...Provided By Dell Software
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Taking the Help Desk Further
Get the Most From Your Help Desk!
Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's activity, the entire team can become more efficient and productive. Tracking problems and ticket requests is a...Provided By Dell Software
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Why Your Current Service Desk Is Failing Your Business and What To Do About It
This paper analyses why legacy and even newer platforms are not delivering on business expectations:
- Top challenges faced by organisations
- 4 key requirements for a true service management solution
- Best practices evaluation criteria
Provided By Computer Associates
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Increase e-Commerce Revenues Through Cross-Border Marketplace Sales
A recent study by Accenture1, conducted on behalf of the European Retail Round Table (ERRT), revealed the great potential of cross-border sales in Europe. The report surveyed 146 European retailers from 6 sectors and 7 countries. A quarter of the respondents were confident their online sales revenues could grow by...
Provided By FusePump
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User as Innovator in IT Development Process
Encouraging users to be value creators in IT development processes is an important step in the competitive effectiveness increase activity. Many authors argue the user involvement in IT process is critical for IT implementation success because under the service-dominant logic users are contributing to the process of IT exploitation. In...
Provided By IARIA
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SLA Business Management Based on Key Performance Indicators
It is increasingly important that Service Level Agreements (SLAs) are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected service behavior and nonfunctional properties of the service. The fact that the service provider has to offer certain guarantees concerning SLA properties...
Provided By International Association of Engineers
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Achieving success with a flexible workplace
In our hyperconnected world, employees expect to work from anywhere, at any time and with any device. Each of these new access points, however, increases the IT security perimeter. In the flexible workplace, how can organizations balance the promise of greater productivity that increased access provides with the security concerns...
Provided By IBM
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Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. You will be able to identify the benefits available from ITIL and craft a high-level business case for ITIL adoption in...
Sponsored By Global Knowledge
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Webroot System Analyzer - Free Application
Fast, accurate diagnosis equals rapid, cost-effective remediation. Webroot System Analyzer looks inside a problem system and gives you a quick assessment plus a detailed report on all aspects of hardware, OS, and installed applications.
- Simply click web link and run application - no install or uninstall required
- Summary Analysis pinpoints...
Sponsored By Webroot Software
-
Putting Dispatch in the Driver’s Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...
Sponsored By ConnectWise
-
Putting Dispatch in the Driver’s Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...
Sponsored By ConnectWise
-
The Value of ITIL® Certification
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology Infrastructure Library (ITIL®) is a set of best practices designed to describe common approaches that organizations can apply to regular activities conducted by information technology (IT) organizations....
Sponsored By Global Knowledge
-
The Benefits of Investing in ITIL® Advanced Certification
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their organizations. 160 ITIL Experts explained how they make significant contributions to the success of their organizations, and how the success gained...
Sponsored By Global Knowledge
-
Mastering Problem Management
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can...
Sponsored By Global Knowledge
-
Five Challenges To ITIL Best Practices Adoption
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter a few road blocks as they transition from their old methodologies and standards. This white paper reviews five challenges often encountered...
Sponsored By Global Knowledge
-
Network+ 2011 Exam N10-005 Updates
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general network technician, covering a broad spectrum of general networking knowledge ranging from networking devices to cables to...
Sponsored By Global Knowledge
-
Why ITIL® Is Important
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in order to produce consistent and predictable results. Furthermore, additional benefits that ITIL provides as discussed in this paper include the agility that comes from being able...
Sponsored By Global Knowledge
-
ITIL v3: What It Is and Why You Should Care
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research shows a dramatic increase in ITIL adoption over the last few years. A study in 2006 showed that about 30% of IT organizations...
Sponsored By Global Knowledge
-
Become an agile IT organization with service lifecycle management
Many IT organizations are struggling with the growing demand for more agility, increased efficiency, and better alignment with business needs. A service-centric approach is mandatory to meet this demand. This business white paper discusses the service lifecycle management approach, offering IT a comprehensive and effective methodology for increasing the quality,...
Sponsored By Hewlett-Packard (HP)
-
Five ways to get more from your SaaS service desk
Businesses are making the move to software as a service (SaaS)- based IT service desk solutions because they want simplicity, flexibility, and savings. And they’re getting results. But could they do even better? For most companies, the answer is yes. Whether you’ve already transitioned to a SaaS service desk or...
Sponsored By Hewlett-Packard (HP)
-
Boost your hybrid IT: IT service management for the cloud
Today, with more and more cloud services materializing, business users are less willing to spare the time or money it takes for traditional IT projects to deliver applications. As a result, CIOs are now moving toward a hybrid delivery system, where more of the services and service components are consolidated...
Sponsored By Hewlett-Packard (HP)
-
Redefining enterprise software in the workplace
The contemporary workplace and the contemporary worker are both undergoing profound changes. Companies are recognising that to meet the resulting challenges and stay competitive, they must change the way they manage their most valuable resource -- their people. Read this white paper to learn what today's workforce expects from business...
Sponsored By Workday
-
Crash Insurance: Protect Your Business with Virtualization
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a comprehensive disaster recovery plan is essential to keeping your systems up and running at all...
Sponsored By VMware
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eBook: Putting Dispatch in the Driver's Seat
Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't afford...
Sponsored By ConnectWise
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Case Study: Cincinnati Zoo and Botanical Garden
The Cincinnati Zoo & Botanical Garden is one of the nation's most popular attractions, a Top 10 Zagat-rated Zoo, and a Top Zoo for Children according to Parent's Magazine. Each year, more than 1.3 million people visit its 71-acre site, which is home to more than 500 animal and 3,000...
Sponsored By IBM
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Service Desk/Helpdesk Metrics and Reporting : Getting Started
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be based. The paper will be useful for those attempting to produce a management report for the first time...
Provided By Serio
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Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team
As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happens quickly, it becomes difficult to maintain the outstanding service levels that defined the company when it was founded. The number of...
Provided By ConnectWise
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10 things end users do that drive me crazy
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar.
This download is also available as an entry in our 10 Things blog.Provided By Jack Wallen
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Five Word tips that could change your life
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.
This download is also available as an entry in our Five Tips blog.Provided By Jody Gilbert
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Business Models, Business Strategy and Innovation
Whenever a business enterprise is established, it either explicitly or implicitly employs a particular business model that describes the design or architecture of the value creation, delivery, and capture mechanisms it employs. The essence of a business model is in defining the manner by which the enterprise delivers value to...
Provided By Elsevier
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Getting In-Control - Combining CobiT and ITIL for IT Governance and Process Excellence
CobiT and ITIL together are a powerful force for IT Operational efficiency and effectiveness. CobiT provides a framework for IT governance, aligning IT with business requirements. ITIL is a collection of best practices in Service Management, Security, Infrastructure Management, and Application Management. Together they can make the process improvement task...
Provided By Alcyone Consulting Group
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Dealing With SLAs And Visitors From 'Outlier' Space
Those in the information technology (IT) field often encounter service-level agreements (SLAs), which define the performance a customer can expect from a particular process or service, such as a help desk. Often, these agreements are established by negotiation rather than by a more scientific approach that would be used in...
Provided By Sourcingmag.com
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LogMeIn: Smartphone and PC remote support that the pros use.
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world.
LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote reboot, easy-to-use screens, comprehensive reporting, multiple user sessions, and in-app Chat. Improve productivity, customer satisfaction and resolve issues...Provided By LogMeIn
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Legacy Remote Control Tools: Not Built for Today's Helpdesk
Explore the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs and VNC? and identify best practices you can use to choose helpdesk tools that better support today's workforce while also cutting costs.
Provided By LogMeIn
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How old remote support tools hinder your helpdesk
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes global branches, telecommuters and a workforce that accesses information via smartphones or other mobile devices. A service...
Provided By LogMeIn
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10 cool add-ins for Office 2007 and 2010
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.
This download is also available as an entry in our 10 Things blog and as a...Provided By Susan Harkins
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Build your ITIL configuration management system using scope, span, and granularity
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration Management provides a detailed, jargon-free look at how to determine what data should go in your configuration management database (CMDB).
Viewing...Provided By IBM Press
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Policy and Procedures: Help Desk Service Level Agreement (SLA)
Technology support services are provided through the Information Technology Services (ITS) Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service...
Provided By New Jersey City University
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Why Your Current Service Desk Is Failing Your Business and What To Do About It
This paper analyses why legacy and even newer platforms are not delivering on business expectations:
- Top challenges faced by organisations
- 4 key requirements for a true service management solution
- Best practices evaluation criteria
Provided By Computer Associates
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10 tricks for working more effectively in PowerPoint
PowerPoint is a powerful presentation package, but most of us don't use it often enough to learn its many timesaving tricks. The good news is that you don't have to be an expert to get more mileage out of PowerPoint features. Here's a look as some of the shortcuts and...
Provided By Susan Harkins
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10 ways to get more mileage out of PowerPoint
Microsoft Office users know that PowerPoint is a powerful presentation package, but some of them find it easier to write the content than to create and deliver the final show. The truth is that PowerPoint is just as easy to use as all the other Office applications, but a lot...
Provided By Susan Harkins
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Create a custom letterhead template in Word
Printing your own stationery can save you significant bucks -- you can print on an as-needed basis and make changes whenever you want without incurring any charges. Susan Harkins explains what you need to know to create your own letterhead and includes a sample template to illustrate the process.
This download...Provided By Susan Harkins
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10+ ways to help your users transition to Word 2007
If you're one Word 2007 support call away from a nervous breakdown, these tips may help. Susan Harkins addresses the most common areas of confusion and offers practical advice for helping users conquer the steep learning curve.
This download is also available as an entry in our 10 Things blog.Provided By Susan Harkins
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10 ways to get more mileage from your Office hyperlinks
Hyperlinks are now a standard fixture in Office documents, but many users don't know much beyond how to click on them. Susan Harkins has rounded up an assortment of tweaks for fine-tuning the behavior of hyperlinks and using them for specialized tasks.
This download is also available as an entry...Provided By Susan Harkins
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Add a looping introduction to a PowerPoint presentation
You can set up your slideshows to include a little preview presentation that will help prime your audience for the main event. Susan Harkins demonstrates this simple but highly effective technique.
This download is also available as an entry in our Microsoft Office blog.Provided By Susan Harkins
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10 commands you may want to add to the Office 2007 Quick Access Toolbar
If the Office 2007 Ribbon has you pulling your hair out, a little customization may ease the pain. Susan Harkins explains how to put your frequently needed or hard to find items on the Quick Access Toolbar for, well, quick access.
This download is also available as an entry in...Provided By Susan Harkins
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10+ air travel tips for IT pros
Flying has become trickier than it once was -- especially if you're packing a laptop and other electronic gadgetry. Here's some basic advice, along with a few pointers for traveling techs, to help make the trip go as smoothly as possible.
This download is also available as an entry in...Provided By Susan Harkins