IT Policies
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The HP Power to Change Virtual Event: IT Service Management
Changes in technology are dramatically affecting the way your enterprise operates. Through mobility and cloud computing, your users can access company data whenever and wherever they are. The changing...
Sponsored By Hewlett-Packard (HP)
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Putting Dispatch in the Driver’s Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely...
Sponsored By ConnectWise
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Crash Insurance: Protect Your Business with Virtualization
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a comprehensi...
Sponsored By VMware
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Case Study: Cincinnati Zoo and Botanical Garden
The Cincinnati Zoo & Botanical Garden is one of the nation's most popular attractions, a Top 10 Zagat-rated Zoo, and a Top Zoo for Children according to Parent's Magazine. Each year, more than 1.3 mil...
Sponsored By IBM
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Managing Growth in 2012
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or ope...
Sponsored By Netsuite AU
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The Value of ITIL® Certification
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology Infrastructure L...
Sponsored By Global Knowledge
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The Executive's Guide to the Internet of Things
This guide introduces the basic concepts of the Internet of Things, shows how it can generate business benefits, looks at security and privacy hurdles, and offers examples of how it's being used in th...
Sponsored By TechRepublic
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Network+ 2011 Exam N10-005 Updates
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general networ...
Sponsored By Global Knowledge
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Why ITIL® Is Important
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in ord...
Sponsored By Global Knowledge
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The Benefits of Investing in ITIL® Advanced Certification
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their organiza...
Sponsored By Global Knowledge
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Five Challenges To ITIL Best Practices Adoption
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter a f...
Sponsored By Global Knowledge
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Mastering Problem Management
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization leaders ca...
Sponsored By Global Knowledge
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Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. You w...
Sponsored By Global Knowledge
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ITIL v3: What It Is and Why You Should Care
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research s...
Sponsored By Global Knowledge
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Traxpay Creates Financial Transactions Service for Global Corporates
Traxpay is an innovative financial services company headquartered in Mountain View. Traxpay saw an opportunity to create a new super-fast financial transaction service for midsize and enterprise corpo...
Provided By IBM
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Advance Technique for Online Payment Security in E-Commerce : "Double Verification"
In E-Commerce various parties involve in E-Payment for buying and selling purpose of goods/services. An Internet E-Commerce Payment Gateway is a critical component for online transaction and that shou...
Provided By Engg Journals Publications
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An Approach of Secured Ecommerce Transaction Model Without Using Credit or Debit Card
E-Commerce or e-business consists of the buying and selling of products or services over computer networks including Internet. The amount of trade conducted electronically has grown with widespread In...
Provided By International Journal of Innovative Technology and Exploring Engineering (IJITEE)
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Unifying security and IT operations
Every additional tool, process, and handoff creates another opportunity for a defense to be breached, service to be degraded, or for additional time and cost due to overlapping tools and conflicting d...
Provided By HP
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E-Commerce Security Issues and Consumers' Attitudes - A Perspective
The Sultanate of Oman is witnessing tremendous increase in the usage of internet during past few years. Especially, the growth of the banking industry in Oman is due to the strong economic performance...
Provided By Institute of Electrical & Electronic Engineers
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M-Commerce Security using Random LSB Steganography and Cryptography
M-commerce is one of the main branches of ecommerce. The banking industry is among the leading sectors in adopting and utilizing the Internet and mobile technology on consumer markets. Mobile banking ...
Provided By Institute of Electrical & Electronic Engineers
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Value Creating Approaches Between Slovak Sellers - Buyers
Marketing is everything that the authors do to reach and persuade prospects. The sales process is everything that they do to close the sale and get a signed agreement or contract. However, in this pap...
Provided By Institute of Electrical & Electronic Engineers
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Improved Pin Distribution Techniques in M-COMMERCE System
Mobile E-commerce had seen drastic development in the last few years. But till now it raises a number of security and privacy challenges. This paper proposes an advanced mobile security system and met...
Provided By Institute of Electrical & Electronic Engineers
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Understanding Amazon Price Disruption
Amazon does not intend to be the low-price leader in the online channel, the result of their price matching strategy is amplification of the lowest price in the online marketplace. To understand price...
Provided By Channel IQ
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Green IT: Green Services are Good for Business
As businesses strive to make their offices greener, IT services providers are in a favorable position to help clients make wise decisions about IT purchases and how their IT systems are managed and mo...
Provided By LabTech Software
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LogMeIn: Smartphone and PC remote support that the pros use.
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote rebo...
Provided By LogMeIn
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Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution
You Really CAN Speed Help Desk Problem Resolution It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest Soft...
Provided By Dell Software
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Taking the Help Desk Further
Get the Most From Your Help Desk! Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's activity...
Provided By Dell Software
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Why Your Current Service Desk Is Failing Your Business and What To Do About It
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management solution B...
Provided By Computer Associates
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Increase e-Commerce Revenues Through Cross-Border Marketplace Sales
A recent study by Accenture1, conducted on behalf of the European Retail Round Table (ERRT), revealed the great potential of cross-border sales in Europe. The report surveyed 146 European retailers fr...
Provided By FusePump
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Achieving success with a flexible workplace
In our hyperconnected world, employees expect to work from anywhere, at any time and with any device. Each of these new access points, however, increases the IT security perimeter. In the flexible wor...
Provided By IBM
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SLA Business Management Based on Key Performance Indicators
It is increasingly important that Service Level Agreements (SLAs) are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected servic...
Provided By International Association of Engineers
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Shorten release cycles
Cloud, mobile delivery and service-based composite applications are market-disrupting technologies that are bringing greater complexity to the application development process. On top of these challeng...
Provided By Hewlett-Packard (HP)
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Implementation of ITIL in a Moroccan Company: The Case of Incident Management Process
IT departments were viewed as a cost center and not as an entity in the service of strategy. But this has changed in recent years because of market competitiveness and also due to the fact that the ad...
Provided By International Journal of Computer Science Issues
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A Study on Longitudinal Differences in Website User's Trust Factors According to Website Types and Time Differences
As internet businesses are expanding in diverse areas, studies related to web sites are also being performed actively. Especially in the area of e-commerce, web sites trust factors have been treated a...
Provided By Science and Development Network (SciDev.Net)
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Redefining enterprise software in the workplace
The contemporary workplace and the contemporary worker are both undergoing profound changes. Companies are recognising that to meet the resulting challenges and stay competitive, they must change the ...
Provided By Workday
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Toward Next Generation E-Marketplace for Small Business
This paper is to shift the e-marketplaces' focus from search-oriented matching, toward assistance-providing business matching systems for the next generation e-marketplaces for small business. By addr...
Provided By Machine Intelligence Research Labs (MIR Labs)
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Quantitative Assessment of Cloud Security Level Agreements: A Case Study
The users of Cloud Service Providers (CSP) often motivate their choice of providers based on criteria such as the offered Service Level Agreements (SLA) and costs, and also recently based on security ...
Provided By Technische Universitat Darmstadt
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Implementation of Middleware Services Based on the Servers for Applications
The Service Level Agreement (SLA) is a document that defines and identifies the various services given by a service provider to its clients. SLA specifies the various metrics such as service availabil...
Provided By International Journal of Advanced Research in Computer Science and Software Engineering (IJARCSSE)
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Putting Dispatch in the Driver's Seat
Chances are good that the operations at your Help Desk are a bit chaotic. This is especially true if you have not implemented an effective Dispatch strategy. Given that, the key to Help Desk success l...
Provided By ConnectWise
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Building and Operating a Network Operating Center (NOC) and Help Desk
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The netwo...
Provided By ConnectWise
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Why ITIL® Is Important
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in ord...
Sponsored By Global Knowledge
-
Putting Dispatch in the Driver’s Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely...
Sponsored By ConnectWise
-
Network+ 2011 Exam N10-005 Updates
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general networ...
Sponsored By Global Knowledge
-
Managing Growth in 2012
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or ope...
Sponsored By Netsuite AU
-
Five Challenges To ITIL Best Practices Adoption
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter a f...
Sponsored By Global Knowledge
-
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. You w...
Sponsored By Global Knowledge
-
The Value of ITIL® Certification
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology Infrastructure L...
Sponsored By Global Knowledge
-
Mastering Problem Management
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization leaders ca...
Sponsored By Global Knowledge
-
ITIL v3: What It Is and Why You Should Care
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research s...
Sponsored By Global Knowledge
-
Crash Insurance: Protect Your Business with Virtualization
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a comprehensi...
Sponsored By VMware
-
The Benefits of Investing in ITIL® Advanced Certification
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their organiza...
Sponsored By Global Knowledge
-
The HP Power to Change Virtual Event: IT Service Management
Changes in technology are dramatically affecting the way your enterprise operates. Through mobility and cloud computing, your users can access company data whenever and wherever they are. The changing...
Sponsored By Hewlett-Packard (HP)
-
Case Study: Cincinnati Zoo and Botanical Garden
The Cincinnati Zoo & Botanical Garden is one of the nation's most popular attractions, a Top 10 Zagat-rated Zoo, and a Top Zoo for Children according to Parent's Magazine. Each year, more than 1.3 mil...
Sponsored By IBM
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The Executive's Guide to the Internet of Things
This guide introduces the basic concepts of the Internet of Things, shows how it can generate business benefits, looks at security and privacy hurdles, and offers examples of how it's being used in th...
Sponsored By TechRepublic
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Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team
As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happ...
Provided By ConnectWise
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Putting Dispatch in the Driver's Seat
Chances are good that the operations at your Help Desk are a bit chaotic. This is especially true if you have not implemented an effective Dispatch strategy. Given that, the key to Help Desk success l...
Provided By ConnectWise
-
Building and Operating a Network Operating Center (NOC) and Help Desk
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The netwo...
Provided By ConnectWise
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E-Commerce Systems And E-Shop Web Sites Security
Fruitfulnes of contemporary companies rests on new business model development, elimination of communication obstacles, simplification of industrial processes, possibilities of responding in real-time ...
Provided By Munich Personal Repec Archive
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Talent Acquisition Management In The Gaming And Entertainment Industry
There is clear agreement by employers, analysts and shareholders that an organization's talent is its primary source of competitive advantage. Today the challenge to find and retain talent has never b...
Provided By talent2
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7 Keys To Internet Selling Success
As e-commerce gains prominence, many companies have moved beyond trying to define e-commerce. Instead, they are now looking at how to make e-commerce work for their specific business needs. Early e-co...
Provided By Business Forum Institute
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Implementation of ITIL in a Moroccan Company: The Case of Incident Management Process
IT departments were viewed as a cost center and not as an entity in the service of strategy. But this has changed in recent years because of market competitiveness and also due to the fact that the ad...
Provided By International Journal of Computer Science Issues
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Patni Shaves 45% Off IT Project Spend For Fortune 50 Manufacturing Giant Through Improved IT Governance
Employing over 35,000 employees and with annual revenues in excess of $15b, the client is the world's leading producer of large and small jet engines for commercial and military aircraft, with world-w...
Provided By Patni
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E-business Maturity And Information Technology In Portuguese SMEs
The latest technological advances made over recent times led to a profound market change, characterized by increased competition. In order to be competitive, organizations have been forced to adapt th...
Provided By IBIMA Publishing
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Exports And Profitability ? First Evidence For German Business Services Enterprises
The authors use the unique recently released German business services statistics panel to conduct the first comprehensive empirical study on the relationship between exports and profitability for the ...
Provided By Leuphana Universität Lüneburg
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Semantic Interoperability in Electronic Business
E-business refers to the utilization of Information and Communication Technologies (ICT) in support of all the activities of business. The standards developed for e-business help to facilitate the dep...
Provided By Aalto University
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The E-Commerce Solutions For Small And Medium Enterprises
Studies have shown that small and medium enterprises have embraced e-commerce to strengthen their competitive. The e-commerce is supposed to be useful in reaching out to markets. In this case of the b...
Provided By Padjadjaran University
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E-Business Development Key Areas
Electronic business (e-business) is burgeoning area. E-business presents alternative, which has irretrievable place nowadays and significantly supports profitability and competitive advantage producti...
Provided By Munich Personal Repec Archive
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E-Commerce Trends
E-Business is an imprecise term that is not always used consistently and is often confused with e-commerce. E-business encompasses the entire scope of transacting business over the Internet. It includ...
Provided By Carol Soukup
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Designing A Virtual Center For E-commerce
In the actual context of developing digital services, the promotion of a system that manages multiple e-commerce sites can be extremely valuable in increasing the economic effects for the companies. T...
Provided By Munich Personal Repec Archive
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Web Personalization of Indian e-Commerce Websites Using Classification Methodologies
The paper highlights the classification methodologies using Bayesian Rule for Indian e-commerce websites. It deals with generating cluster of users having fraudulent intentions. Secondly, it also focu...
Provided By Shobhit University
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Considerations of the SLA Management System
As the high-speed Internet access service is disseminated rapidly, subscriber's concern about the Internet access service migrates from the network speed to the service quality. As this trend goes, SL...
Provided By ETRI Journal
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The Ecommerce Edge: The Benefits Of An Integrated Business Management Software Suite
Ecommerce is a vital source of revenue growth for both companies that sell online to other businesses and to consumers. Total online sales were expected to hit $259 billion in 2007, according to the r...
Provided By Trajectory Group
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The Systematization Of Disturbances Act Upon E-commerce Systems
There are many processes on Internet, on web servers, in ERP and company running an e-commerce system which can be influenced by disturbances. In order to minimize their impact it is necessary to iden...
Provided By Munich Personal Repec Archive
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Communication And Procedural Models Of The E-Commerce Systems
E-commerce systems became a standard interface between sellers (or suppliers) and customers. One of basic condition of an e-commerce system to be efficient is correct definitions and describes of the ...
Provided By Munich Personal Repec Archive
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Price Points And Price Rigidity
The authors offer new evidence on the link between price points and price rigidity using two datasets. One is a large weekly transaction price dataset, covering 29 product categories over an eight-yea...
Provided By Munich Personal Repec Archive
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A Service-Level Agreement Approach Towards Termination Analysis of Service-Oriented Systems
Classical approaches for program analysis as, e.g., termination analysis usually do not take into account modern software approaches such as service-oriented systems or cloud computing. Instead, they ...
Provided By IARIA
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A Dynamic Energy Managment Scheme for Multi-Tier Data Centers
Multi-tier data centers have become a norm for hosting modern Internet applications because they provide a flexible, modular, scalable and high performance environment. However, these benefits come at...
Provided By Institute of Electrical & Electronic Engineers
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Implementation of Middleware Services Based on the Servers for Applications
The Service Level Agreement (SLA) is a document that defines and identifies the various services given by a service provider to its clients. SLA specifies the various metrics such as service availabil...
Provided By International Journal of Advanced Research in Computer Science and Software Engineering (IJARCSSE)
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Earning Greater Share as an Integrated Multi-Channel Retailer
E-commerce volume is expected to rise more than 17% in 2008 and over 70% in the next five years. This increase will mean more consumers who expect brands to provide online and in-store shopping as a s...
Provided By IBM
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The 10-Minute Guide: IBM Express Middleware
An overview of IBM's Express Middleware portfolio--what it can do for your business, and how it can drive results.
Provided By IBM