IT Policies

  • White Papers // Apr 2014

    What Next Generation Firewalls Miss: 6 Requirements to Protect Web Applications

    Web application attacks threaten nearly every organization with an online presence. While some security vendors contend that their next generation firewalls can stop Web attacks, these products lack essential Web security features, leaving customers exposed to attack. This white paper lays out the six key requirements needed to protect Web...

    Sponsored By Imperva

  • White Papers // Apr 2014

    10 Things Every Web Application Firewall Should Provide

    Securing Web applications against cybercriminals, hacktivists, and state-sponsored hackers is a never-ending effort. Hackers evade traditional network security defenses to take down websites and to steal data. Malicious users probe websites around-the-clock looking for vulnerabilities. Automation tools such as off-the-shelf attack toolkits and botnets make it...

    Sponsored By Imperva

  • White Papers // Apr 2014

    Cutting the Cost of Application Security

    Web application attacks can result in devastating data breaches and application downtime, costing companies millions of dollars in fines, brand damage, and customer turnover. This white paper illustrates how the Imperva SecureSphere Web Application Firewall provides a Return on Security Investment of 2090% by preventing data breaches and website downtime....

    Sponsored By Imperva

  • White Papers // Apr 2014

    Accelerate ROI: HP IT Process Automation and Orchestration paper

    Learn how IT can to be 3-4 times more productive and save your organization $25-100K USD a week. This informative whitepaper will look at the numerous benefits to deploying a next-generation, IT process automation solution. It outlines practical examples for realizing rapid return on investment (ROI) in IT operations and provides...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2014

    Forrester Report: Measuring Mobile Apps

    Developers need to improve their mobile measurement savvy. Many application development professionals have little to no skills in collecting real-time and operational metrics; that’s usually been the province of infrastructure and operations pros. But such thinking is both antiquated and dangerous. As requirements elicitation shifts from long textual requirements documents...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2014

    Preparing Audit Ready Financials - Best Practices to Avoid Common Pitfalls

    Independent external audits of GAAP financial statements are an inescapable reality for finance professionals. External audits are required by statute for public companies and are also becoming the norm among private companies experiencing growing demands for transparency from regulators, investors, and other stakeholders. Cloud accounting software helps finance teams...

    Sponsored By Intacct

  • White Papers // Apr 2014

    The ROI of Cloud-based Financial Applications

    Thinking about moving your financial apps to the cloud? Chances are, you've asked yourself the same crucial question that's applied to every strategic decision in your business: What's the ROI? A solid business case not only unlocks budget dollars, it provides a roadmap for successful deployment and maximum value....

    Sponsored By Intacct

  • White Papers // Mar 2014

    Breaking Down Silos of Protection: An Integrated Approach to Managing Application Security

    An enterprise runs hundreds, if not thousands, of applications, many of which are vulnerable to attack. The necessary response is to replace point security products with integrated solutions and adopt risk-based application security management. IBM Security solutions can be the foundation.

    Sponsored By IBM

  • White Papers // Feb 2014

    Bridging the IT Gap -- A Fresh Approach to Infrastructure Management eBook

    Data center technology is evolving at an unprecedented pace. You can't say the same for infrastructure management tools. They're stuck in the past, and that's a problem. You can't compete at today's speed and scale with yesterday's management approaches. You're caught in an IT gap-between rising business demands and the...

    Sponsored By HP & Intel® Xeon® Processor

  • White Papers // Feb 2014

    Anatomy of a Cyber-Attack

    As the number and severity of cyber-crimes continues to grow, it’s important to understand the steps cyber-criminals take to attack your network, the types of malware they use, and the tools you need to stop them.

    Sponsored By Dell Software

  • White Papers // Jan 2014

    IDC: Driving Business Optimization with End-to-End Performance Testing White Paper

    The purpose of this IDC White Paper is to lay out the role that performance testing can play in the context of overall application lifecycle management (ALM), security, resource, and demand management. The document defines an application performance testing framework, discusses a performance test evolution path and explores the relationship...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    White Paper: Manage IT services efficiently. Serve business effectively.

    Aiming to manage your IT services efficiently and serve the business more effectively? Adapting to a constantly changing IT environment—while also meeting the needs of business and end users— requires a new approach to managing operations. The methodology that has emerged to fill this vacuum is called business service management...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Prepare, Pinpoint, Predict

    As your IT organization adopts new technologies like cloud and virtualization, physical and virtual machine sprawl grows. This is exacerbated with the explosion of mobility, a vast choice of user devices, sensors and readers of many types that now have internet connectivity, and the hundreds of new technologies that are...

    Sponsored By Hewlett-Packard (HP)

  • eBooks // Jan 2014

    6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you...

    Sponsored By LabTech Software

  • White Papers // Jan 2014

    Big Data, Big Risks

    The cloud computing landscape continues to realize explosive growth. This white paper outlines what IT and security professionals need to know about the significant security risks of big data, including critical security vulnerabilities, risks, and challenges, key business and technical issues such as controls, privacy, and compliance and effective and...

    Sponsored By Vormetric

  • White Papers // Jan 2014

    Enterprise Mobility for Dummies

    Enterprise mobility concerns employees at every level. As you plan for 2014, let this eBook show you how easy it can be to mobilize -- and transform -- your enterprise. From application development and deployment to management and security, any company can do it. This eBook is your guide to...

    Sponsored By SAP

  • Webcasts // Jan 2014

    Webcast: 3 Steps to Content Sharing and Collaboration ft. Forrester Research

    Consumer sync and share tools help people access and send personal files, but smart IT leaders know that businesses require more than just ease-of-use. Strong security, mobile support, and deployment architecture are just a few of the many important factors to consider when evaluating vendors for a company-wide solution. Where...

    Sponsored By Box

  • White Papers // Jan 2014

    Driving Enterprise Transformation with Box and Office 365

    Today, there is a gap growing between the expectations of end-users for simple, effortless apps in the workplace and the requirements of IT to protect content with enterprise-grade security. To cope with these conflicting trends, many organizations are now investing in an ecosystem of cloud applications and services. This is...

    Sponsored By Box

  • White Papers // Nov 2013

    The Essential Guide to IT Transformation

    Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.

    Sponsored By ServiceNow

  • White Papers // Nov 2013

    Boost IT Visibility and Value with Service Catalog

    Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.

    Sponsored By ServiceNow

  • White Papers // Nov 2013

    Consolidation: The Foundation for IT Business Transformation

    This white paper explores how to consolidate legacy, redundant IT services and shows how consolidation can accelerate growth while cutting costs and reducing complexities and enhance competitiveness.

    Sponsored By ServiceNow

  • eBooks // Oct 2013

    Finding Success in the Cloud

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to...

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Evolving Your IT Services Offering in a Modern Mobile World

    To stay competitive, IT solution providers must evolve their IT services offering and embrace the modern needs of mobility through service-oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they...

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Managed Services - Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Managed Service Provider Attributes Growth to the ConnectWise Community

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to...

    Sponsored By ConnectWise

  • White Papers // Aug 2013

    EMC IT - Leading The Transformation

    After enduring several years of global economic uncertainty, organizations large and small are beginning to increase IT spending. The pressures, although by no means gone, have begun to recede. ESG research indicates that for both enterprise and midmarket organizations, just reducing costs—while still important—is no longer the top priority. This...

    Sponsored By EMC

  • White Papers // Jul 2013

    Putting Dispatch in the Driver’s Seat

    Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...

    Sponsored By ConnectWise

  • White Papers // Apr 2013

    Mobile Content, Collaboration & IDC's 3rd IT Platform: The Next Frontier for the Mobile Enterprise

    IDC focuses this article on talks about the new IT platform. This 3rd IT Platform will be the new wave for the about the next 25 years, so they urge all current companies to embrace it themselves. They also talk about how mobile is a huge part of this...

    Sponsored By Box

  • White Papers // Feb 2013

    Managing Identities and Access in the Cloud

    The ability to share services and information with various departments,partners, customers and other parts of the business ecosystem is a major advantage of cloud computing. As a result, successful cloud deployments hinge on securely and efficiently managing individuals’ access to resources, and protecting data from loss or corruption. From a...

    Sponsored By IBM

  • White Papers // Feb 2013

    IBM zSecure Compliance and Administration

    IBM Security zSecure Compliance and Administration provides security personnel with the tools to efficiently administer IBM Resource Access Control Facility through simplified security administration. It helps security staff measure and verify the effectiveness of their mainframe security settings and policies. It also automates audit reporting and monitors security events to...

    Sponsored By IBM

  • White Papers // Feb 2013

    IT Executive Guide to Security Intelligence

    This white paper discusses how security intelligence addresses accurate threat detection shortcomings and empowers organizations—from Fortune Five companies to midsize enterprises to government agencies—to maintain comprehensive and cost-effective information security. In particular, it will show how security intelligence addresses critical concerns in five key areas: Data silo consolidation, Threat detection,...

    Sponsored By IBM

  • White Papers // Aug 2012

    The Importance of Managing Privileged Accounts

    Discover invaluable insights on the benefits of properly managing administrative privileges, developing a policy for managing privileged accounts and enforcing those policies. Could you be managing your privileged accounts better? Download the whitepaper today and find out.

    Sponsored By Dell Software

  • White Papers // Sep 2014

    Could your content be working harder and smarter?

    Equipping IT with the resources that they need to optimize the user experience to match that of consumer applications can help you achieve the business outcomes you want, while making the most of your enterprise content management (ECM) investments.

    Provided By IBM

  • White Papers // Sep 2014

    Aberdeen: Improving Efficiency and Reducing Costs

    Analyst Insight report from Aberdeen on HCM trends that examines how organizations are digitizing information & investing in document management solutions to lift administrative burden placed on HR, centralize all information & improve the way they operate.

    Provided By IBM

  • White Papers // Sep 2014

    Forrester: The Business Value of Social Content

    Analyst report from Forrester on how leading organizations are investing in integrated collaborative and social solutions, and find out how to develop a strategy that will drive the most value for your business.

    Provided By IBM

  • White Papers // Sep 2014

    Aberdeen: Exploit Data To Improve The Customer Experience

    Analyst report from Aberdeen on how companies using analytics as part of customer service activities perform compared to those without analytics.

    Provided By IBM

  • White Papers // Aug 2014

    IBM Threat Protection System

    IBM Threat Protection System is designed to proactively and dynamically address today’s tough enterprise security challenges - with an integrated, contextually-aware security approach that builds in next-generation prevention, comprehensive detection, and automated response capabilities.

    Provided By IBM

  • White Papers // Aug 2014

    Nemertes Research Report: Minimising Costs, Maximising Value of IP Telephony

    This research report discusses about the challenges of delivering improved collaboration capabilities while minimising cost of operations. It also assesses the total cost of ownership, benefits and risks of implementing Unified Communications- enabling organisations to properly evaluate competing solutions. Learn more about how organisations can align their decision...

    Provided By ShoreTel

  • White Papers // Aug 2014

    2014 Gartner Critical Capabilities for SIEM

    IBM Security QRadar received an "Excellent" product viability rating again by Gartner in its Critical Capabilities for SIEM report. The report assesses 13 SIEM technologies by evaluating the capabilities that are critical for the support of threat management, compliance, and general SIEM deployment use cases. Gartner notes that SIEM...

    Provided By IBM

  • White Papers // Sep 2014

    Downtime by DDoS: Taking an Integrated Multi-Layered Approach

    Companies who suffer an outage experience losses in revenue and productivity, face potential compliance and regulatory violations, and lower customer satisfaction. Increased duration or frequency of outages will ultimately affect the company brand. One of the leading reasons organizations experience network and application outages is from network/security issues like Distributed...

    Sponsored By Arbor Networks

  • White Papers // Sep 2014

    Novartis AG Increases Disposition Capability Ten-fold

    Novartis, the multinational pharmaceutical company, required an efficient, defensible approach to retain information of business value or subject to regulatory requirement, preserve information needed for litigation and discard unnecessary information.

    Sponsored By IBM

  • White Papers // Sep 2014

    Buyer Brief: Improving the Management and Governance of Unstructured Data

    Maximize efficiency with deeper insight to data value and automated, policy-based compliance, retention & disposition.

    Sponsored By IBM

  • White Papers // Sep 2014

    Store Less, Spend Less: Managing Data According to Its Economic Value

    Not storing data is cheaper than storing it. As enterprise data continues to grow and IT budgets remain flat, organizations need to more effectively maximize existing storage capacity and manage storage spend based on data value. In this white paper, Enterprise Strategy Group Sr. Analyst Mark Peters demonstrates how IBM's...

    Sponsored By IBM

  • White Papers // Sep 2014

    Disposing of Digital Debris: Information Governance Strategy and Practice in Action

    Read this report from the Compliance, Governance and Oversight Council (CGOC) to learn how to reduce costs and increase performance by disposing of digital debris.

    Sponsored By IBM

  • White Papers // Sep 2014

    Information Lifecycle Governance Leader Reference Guide

    Data is growing at unprecedented rates. But how much of it is useful to your business? Read this leader guide from the Compliance, Governance and Oversight Council (CGOC) to learn how to deal with excessive data, get more value from information assets, control costs, ensure compliance, and reduce risk.

    Sponsored By IBM

  • White Papers // Sep 2014

    Information Lifecycle Governance Requirements Kit

    Data volumes are getting out of control, but choosing the right information life cycle governance solution can be a huge challenge, with multiple stakeholders, numerous business processes, and extensive solution requirements. Use this requirements kit from the Compliance, Governance and Oversight Council (CGOC) to find the tools and technology you...

    Sponsored By IBM

  • White Papers // Sep 2014

    The Central Role of Content Management in Case Management

    MWD Advisers report on how Case Management technology can help drive effective outcomes and how a clear Content Management strategy underpins success in Case Management.

    Sponsored By IBM

  • White Papers // Sep 2014

    Winning the Paper Wars - Capture the Content and Mobilize the Process Troops

    The paybacks from paper-free processes can be dramatic: much improved response times and greater productivity of back-office staff. Extending capture to mobile devices provides even closer coupling to back-office workflows. Yet the progress being made towards paper-free processes is very slow. In this report, AIIM looks at the reasons for...

    Sponsored By IBM

  • White Papers // Sep 2014

    Are You a Data Hoarder?

    This Information Week article discusses the big data craze’s impact on IT managers. In conjunction with the Compliance, Governance and Oversight Council (CGOC), the article explores how hoarding your organization’s data may be a bad idea.

    Sponsored By IBM

  • Case Studies // Sep 2014

    US Industrial Products Company Enhances Compliance

    This case study explores how one US company was inspired by the TV appearance of IBM Watson to revolutionize their records management company wide, a discovery with far-reaching implications for your organization as well as categorizing content consistently, uniformly and accurately, complying more easily with internal and governmental compliance, and...

    Sponsored By IBM

  • White Papers // Jun 2014

    Selecting Foundational Controls Makes SOX Compliance Easier

    Compliance isn't a choice – it’s mandatory, and ensuring your business stays in compliance is critical. In this new Dell Software white paper, learn more about IT compliance – straight from an auditor. Then, see how your business can quickly and easily meet SOX guidelines today and tomorrow. Download your copy.

    Sponsored By Dell Software

  • Webcasts // Sep 2014

    ZDNet APAC webinar: Business Intelligence on the move

    Join us for this LIVE event! Monday, 29 September at 3pm Australian Eastern Standard Time Business Intelligence used to be the domain of the experts, with small crews of data analysts controlling the flow of business insights. But a great democratisation is unfolding and not only is Business Intelligence being...

    Sponsored By ZDNet

  • White Papers // Sep 2014

    Managing the BlackBerry Transition

    The BlackBerry enterprise mobile solution always included a powerful management and security platform for its devices. As you transition to multiple mobile platforms, you face a host of security and management challenges Discover how to address those challenges with Citrix XenMobile.

    Sponsored By Citrix Online

  • White Papers // Aug 2014

    Forrester Report: Build a Better Business Case for UC

    This report details Forrester Research, Inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. The key to success of a UC deployment is delivering benefits to both users and business units. This report guides IT professionals through the key needs, drivers, and likely...

    Sponsored By ShoreTel

  • White Papers // Sep 2014

    Ovum Report: New Versions of IBM Notes and Domino Show Microsoft the Way Forward

    Ovum's assessments of IBM's collaboration portfolio over the last four years have put IBM ahead of the field in terms of technical capability. Read how Ovum believes this momentum will translate to improved market leadership for IBM Notes and Domino as well.

    Sponsored By IBM

  • White Papers // Sep 2014

    Evolving Toward the Next Phase of Email

    According to most corporate decision makers and influencers, email is the single most important application they have deployed! The typical user spends two hours per day working in the corporate email system and sends or receives a median of 130 emails per day. Moreover, email is the primary method for:...

    Sponsored By IBM

  • White Papers // Sep 2014

    Improving Collaboration by Adding Social Capabilities to Email

    This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all...

    Sponsored By IBM

  • White Papers // Sep 2014

    Which provider earned the highest rating in endpoint protection?

    NSS Labs tested 11 popular Endpoint Protection Products (EPP) to measure their effectiveness in protecting Windows computers against exploits. If you are seeking protection from exploit driven attacks on your business’ desktop PCs and laptops, you should examine the results from this test very closely.

    Sponsored By White AU: McAfee/Intel

  • White Papers // Sep 2014

    Can your endpoint protection provider respond to the growing number of threats in real time?

    If you work on the front lines of security, real-time security tools can tell you the state of endpoints in seconds, can help you to immediately respond to advanced threats, and can scale to your growing enterprise. Take a look at this infographic and understand how McAfee is revolutionizing security...

    Sponsored By White AU: McAfee/Intel

  • White Papers // Sep 2014

    Troubleshooting Fibre Channel Boot from SAN on the Cisco UCS B Series Chassis

    Cisco Unified Computing Solution (UCS) has experienced an enormous growth trend in the last several years becoming the standard server hardware platform in many enterprises and cloud service providers alike. One of the main differentiators in Cisco's server solution is the implementation of stateless computing, which allows all the hardware...

    Sponsored By Global Knowledge

  • White Papers // Sep 2014

    Failover Strategies on the Cisco UCS B Series Chassis

    Cisco Unified Computing Solution (UCS) has experienced an enormous growth trend in the last several years, becoming the standard server hardware platform in many enterprises and cloud service providers alike. One of the main differentiators in Cisco's server solution is the capacity for two totally redundant failover paths for every...

    Sponsored By Global Knowledge

  • White Papers // Aug 2014

    2013 Threat Report

    This report extensively details and categorizes recent global trends in network threats. The Dell SonicWALL Threat Research Team detected and prevented more than 1.06 trillion IPS related incidents and blocked more than 1.78 billion malwares downloads.

    Sponsored By Dell Software

  • White Papers // Sep 2014

    Accelerate Your Cloud Journey: HP Converged Cloud Architecture

    Enterprise IT needs a new approach to manage processes and applications that are distributed across a mix of environments. How do you make services immediately available, easy-to-use and accessible on mobile platforms while also preventing the IT bypass and unintended effects on the overall IT infrastructure? HP has a comprehensive...

    Sponsored By HP

  • White Papers // Sep 2014

    What you really want from Infrastructure Management

    This whitepaper explores the benefits of a complete and unified visualisation system that can monitor everything in IT operations environment, monitoring the performance, and availability of any aspect that support business services.

    Sponsored By CA Technologies

  • White Papers // Aug 2014

    Enterprise Security in Transition - An Opportunity for IBM

    Many CISOs are in a no-win situation. On the one hand, they face a dangerous threat landscape and need to secure new IT initiatives such as cloud computing, mobile computing, and social media. On the other hand, they continue to rely on discrete point tools, under-staffed organizations, and manual processes...

    Sponsored By IBM

  • White Papers // Aug 2014

    Enterprise Security: Avoiding Insider Threats

    IBM Security Privileged Identity Manager helps organizations to securely manage and track the activities of privileged users, thereby reducing the risk of breaches, improving compliance and ensuring accountability. The IBM white paper explains how IBM Security Privileged Identity Manager provides enhanced security across various IT environments by centralizing and controlling...

    Sponsored By IBM

  • White Papers // Sep 2014

    Application Usage Threat Report 2014

    The Application Usage And Threat Report provides an analysis of applications and their link to cyber threats within the enterprise. The report summarizes network traffic assessments performed worldwide in more than 5,500 organizations where 2,100 applications, 16,000 unique threats and billions of threat logs were observed.

    Sponsored By Palo Alto Networks

  • White Papers // Aug 2014

    2014 Gartner Critical Capabilities for Security Information and Event Management

    IBM Security QRadar received an "Excellent" product viability rating again by Gartner in its Critical Capabilities for SIEM report. The report assesses 13 SIEM technologies by evaluating the capabilities that are critical for the support of threat management, compliance, and general SIEM deployment use cases. Gartner notes that SIEM...

    Sponsored By IBM

  • White Papers // Apr 2014

    Protect people, processes and technology from web appliation threats

    Incidents of web application security breaches that result in data theft are growing in frequency and severity, making it critical for organizations to take immediate steps to examine the security measures they have in place, assess vulnerabilities and act to protect their businesses.

    Sponsored By IBM

  • White Papers // Oct 2014

    Truth revealed : The real DevOps story

    Smart businesses are seeing real business value out of their use of DevOps—better software quality, faster time to market, and increased revenue. What do they know that you don’t know? To discover the secrets behind the use of DevOps, research firm Vanson Bourne surveyed 1,300 senior IT decision-makers at enterprise...

    Sponsored By CA Technologies

  • White Papers // Oct 2014

    Bridging the gap between user expectations and IT’s ability to deliver

    Learn why a significant, ongoing disconnect exists between the need and importance of meeting end-user expectations and the ability of IT to do so. A recent study by CIO of four annual surveys finds that although the struggle exists, year after year, improving both end user and customer satisfaction prevails...

    Sponsored By CA Technologies

  • White Papers // Oct 2014

    Turning APM into an IT Detective

    This informative report offers best practices to get APM right including common challenges businesses must overcome. Read this CIO report and learn how staffing effects APM, why some APM implementations do not deliver ROI, and how you can avoid the downfall.

    Sponsored By CA Technologies

  • Downloads // Mar 2007

    Convert an XML file into an Excel spreadsheet with this technique

    Developers often deal with information that is in no way user-friendly without really thinking about how a user would handle it. XML is a prime example --- most users don't know what to make of it. One way to present XML information to a user is by converting...

    Provided By Edmond Woychowsky

  • White Papers // Apr 2014

    Six Things That Can Kill Your Website

    Your website is your shop front, your brand on display and an essential sales and marketing tool. You spent a lot of money building it and attracting visitors. It is business critical: it would be a disaster if that shop front were smashed, your reputation was tarnished and visitors stopped...

    Provided By Symantec

  • White Papers // Jan 2014

    Cyber Security Index

    An effective cyber security strategy calls for the latest intelligence on the kinds of attacks that are occurring, who is committing them, and how often they are happening. A new IBM report offers expert insight into a range of security statistics, based on monitoring tens of billions of security events...

    Provided By IBM

  • Tools & Templates // Jan 2006

    Build your own consulting contract using this sample form

    Both independent consultants and their clients benefit when they're working with a solid contract. Download this sample contract from TechRepublic member and IT consultant Randy Barger as a guide for preparing your next consulting agreement. E-mail makes it easy to assume a fairly informal relationship with your clients. But...

    Provided By TechRepublic

  • eBooks // Jan 2013

    Cloud Services for Dummies eBook

    Cloud computing is becoming an integral part of many companies’ business and technology strategies. There are many different delivery models. But two foundational services are essential for cloud computing to become a strategic part of the overall computing infrastructure: Infrastructure as a Service (IaaS) for access to compute and storage...

    Provided By IBM

  • Downloads // Jul 2004

    Microsoft Access Help Desk Database

    Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as create reports.

    Provided By TechRepublic

  • Downloads // Sep 2001

    Sample service level agreement for application support

    Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer out what consultants will provide for their clients.

    Provided By TechRepublic