IT Policies

  • White Papers // Aug 2014

    7 Key Steps to ITSM Goodness

    Every service management project or operation must be built as a collaborative process with customers, and it must be focused on business outcomes, not simply based around technology or process. ITSM Goodness targets the need to listen to customers and to establish a structure of outcome-driven services. This whitepaper...

    Sponsored By Citrix

  • eBooks // Aug 2014

    Sensible Service Management eBook

    This Sensible service management guide written by Rob England, the IT Skeptic, aims to cut through all the noise and jargon to tell IT managers why service management can be useful and why it doesn’t need to be so complex. The guide is broken into 11 best practices. Check this...

    Sponsored By Citrix

  • Downloads // Mar 2007

    Convert an XML file into an Excel spreadsheet with this technique

    Developers often deal with information that is in no way user-friendly without really thinking about how a user would handle it. XML is a prime example --- most users don't know what to make of it. One way to present XML information to a user is by converting...

    Provided By Edmond Woychowsky

  • White Papers // Apr 2014

    Six Things That Can Kill Your Website

    Your website is your shop front, your brand on display and an essential sales and marketing tool. You spent a lot of money building it and attracting visitors. It is business critical: it would be a disaster if that shop front were smashed, your reputation was tarnished and visitors stopped...

    Provided By Symantec

  • White Papers // Jan 2014

    Cyber Security Index

    An effective cyber security strategy calls for the latest intelligence on the kinds of attacks that are occurring, who is committing them, and how often they are happening. A new IBM report offers expert insight into a range of security statistics, based on monitoring tens of billions of security events...

    Provided By IBM

  • Tools & Templates // Jan 2006

    Build your own consulting contract using this sample form

    Both independent consultants and their clients benefit when they're working with a solid contract. Download this sample contract from TechRepublic member and IT consultant Randy Barger as a guide for preparing your next consulting agreement. E-mail makes it easy to assume a fairly informal relationship with your clients. But...

    Provided By TechRepublic

  • White Papers // Jan 2014

    Understanding the Economics of IT Risk and Reputation

    Which IT risks cause the most financial damage? What can you do now to address IT and reputational risk? A recent worldwide IBM study focused on understanding the financial and reputational consequences of IT failures. We set out to discover the elusive numbers that organizations need for building a business...

    Provided By IBM

  • eBooks // Jan 2013

    Cloud Services for Dummies eBook

    Cloud computing is becoming an integral part of many companies’ business and technology strategies. There are many different delivery models. But two foundational services are essential for cloud computing to become a strategic part of the overall computing infrastructure: Infrastructure as a Service (IaaS) for access to compute and storage...

    Provided By IBM

  • Downloads // Jul 2004

    Microsoft Access Help Desk Database

    Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as create reports.

    Provided By TechRepublic

  • Downloads // Sep 2001

    Sample service level agreement for application support

    Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer out what consultants will provide for their clients.

    Provided By TechRepublic

  • Downloads // Jun 2006

    IP subnetting made easy

    IP subnetting is a fundamental subject that's critical for any IP network engineer to understand, yet students have traditionally had a difficult time grasping it. After years of watching confused students struggle through school and in practice when dealing with subnetting, TechRepublic's George Ou created a simple, graphical approach that...

    Provided By George Ou

  • White Papers // Feb 2014

    FTP vs MFT: Why it’s time to make the change

    Get the facts you need to make the case for managed file transfer. Read the report to get head-to-head comparisons of cost, reliability, visibility, security & management and get the information you need to make a compelling case for moving to MFT.

    Provided By IBM

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • White Papers // Jan 2014

    Sophisticated attacks WP

    We all know how major security incidents can affect a company’s data, networks and corporate brand. We also know that sophisticated attacks, designed to gain continuous access to critical information or to cause damage in critical infrastructure, are becoming more severe, more frequent and more costly. But what can you...

    Provided By IBM

  • Downloads // Nov 2012

    ASP.NET developer interview cheat sheet

    This list of open-ended proficiency questions and answers will come in handy for hiring managers interviewing ASP.NET developer candidates -- and it will be a useful interview prep tool for the candidates themselves.

    Provided By Tony Patton

  • White Papers // Mar 2014

    Best Practices for recruiting the right talent

    This white paper examines best practices in recruiting and the technology behind those practices. It discusses how to reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency in finding the right talent.

    Provided By Oracle

  • eBooks // Jan 2013

    The Executive's Guide to the Internet of Things

    This guide introduces the basic concepts of the Internet of Things, shows how it can generate business benefits, looks at security and privacy hurdles, and offers examples of how it's being used in the real world.

    Provided By TechRepublic

  • White Papers // Jul 2014

    Maximize your UC&C Outcomes

    Unified communications and collaboration (UC&C) solutions like Microsoft® Lync® are transforming the workplace. With presence, real-time voice, HD video, and rich collaboration capabilities seamlessly integrated into their office productivity suite, today’s employees can engage customers and connect with colleagues and partners from anywhere, at any time, using any device. Read...

    Provided By HP US

  • White Papers // Jul 2008

    Application Retirement: Road Map for Legacy Applications

    As technology becomes obsolete and organizations deploy new applications, many enterprise applications wind up outliving their usefulness and become known as a "Legacy application". Every organization needs to be actively looking at their IT portfolios for applications, systems, and platforms that cost them more to maintain than the value they...

    Provided By Solix Technologies

  • White Papers // Jun 2005

    Problem Management - Key Best Practices

    The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as planning and documenting Roles and Responsibilities, proper Operational Metrics and defined processes for Knowledge Management, Root Cause Analysis, ROI Calculation...

    Provided By NetworkD

  • White Papers // Jun 2014

    HP Data sheet: IT process automation across physical, virtual, and cloud architectures

    In this report HP Data sheet: IT process automation across physical, virtual, and cloud architectures brings some insights on how to overcome the increasingly complex data centre challenges and implement a successful IT process automation.

    Provided By HP US

  • White Papers // Oct 2013

    Know What Your Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Provided By Oracle

  • White Papers // Jul 2011

    Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges

    Banks need a robust enterprise risk analysis and reporting solution to improve reporting accuracy and efficiency while reducing the costs and burdens of compliance. This paper will focus on the many risk reporting challenges facing banks. It will then outline the best practices banks need to improve reporting and manage...

    Provided By SAP

  • White Papers // Feb 2014

    Research - Google Apps ranked #1 by Radicati

    The Radicati Group has done some homework for companies choosing a cloud business email provider. In a report entitled “Cloud Business Email - Market Quadrant 2013”, the firm ranks Google Apps for Business ahead of all other players. A summary of Radicati’s findings can be downloaded here. Download this quick...

    Provided By Google

  • White Papers // Oct 2013

    HP ProLiant DL360p & DL380p Gen8 Servers: Power, Flexibility and Serviceability

    Explore the Power, Flexibility and Serviceability HP ProLiant DL360p and DL380p Gen8 Servers The DL360p and DL380p deliver innovative advances in performance, serviceability and lifecycle automation to address the pressing demands of today’s data-intensive and virtualized IT environments. Based on the HP ProActive Insight architecture, these intelligent servers can...

    Provided By HP & Intel® Xeon® Processor

  • Downloads // Feb 2005

    Create a site for e-commerce with PHP, MySQL, and PayPal

    This how-to article offers step-by-step instructions for adding e-commerce capabilities to your existing Web site using PHP, MySQL, and PayPal. The method outlined here lets you add e-business functionality to your corporate portal without a major allocation of scarce development resources.

    Provided By TechRepublic

  • Tools & Templates // Aug 2002

    Sample project proposal template

    Being able to quickly explain the potential benefits of an added Web site feature can help a consultant address a client's concerns over a project's importance. This project proposal sheet will help persuade your clients to take the plunge.

    Provided By TechRepublic

  • Book chapters // Jul 2005

    Measure help desk performance more effectively

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an...

    Provided By McGraw-Hill Professional

  • Downloads // Feb 2006

    Avoid support headaches with this program rollout checklist

    Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the information you need to manage the rollout and minimize support overhead. A poorly planned rollout of a new application...

    Provided By TechRepublic

  • Downloads // Jan 2006

    Troubleshoot 10 common Exchange problems with these expert answers

    This list outlines 10 common Exchange problems and solutions. This handy two-page list outlines 10 familiar Exchange problems and an assortment of solutions. From user access errors to mail delivery problems, this list is great quick reference for every Exchange administrator.Here's a sample:Number 1: Users cannot access server. -...

    Provided By TechRepublic

  • Downloads // Oct 2009

    100 keyboard shortcuts for moving faster in Windows 7

    You don't have to experiment to find out which traditional shortcuts still work in Windows 7 -- or search for ones that have been added to the new OS. Just refer to this quick reference to speed common Windows 7 tasks.

    Provided By Greg Shultz

  • White Papers // Jan 2014

    Phishing – The latest tactics and potential business impacts

    You no longer need to be a sophisticated hacker to commit fraud on the Internet. Anyone who is motivated can join in, thanks to the off-the-shelf phishing kits provided by a thriving cybercrime ecosystem. From virtual server hacking to mobile phone scams, phishing is a potent threat and can seriously...

    Provided By Symantec

  • White Papers // Jul 2014

    IDC Report: The Future of eMail is Social

    This IDC white paper looks at the current state of enterprise email and perceived and real problems that surround its use. The paper discusses the changing nature of collaboration and work fueled by the social web by examining email trends and the emergence of new social collaboration tools. It reveals...

    Provided By IBM

  • Downloads // Dec 2010

    My 10 favorite Office tips of the year

    During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Feb 2011

    10 easy ways to speed up an Access database

    Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Mar 2011

    Five tips for efficient file management in Windows 7

    Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.

    Provided By Susan Harkins

  • Downloads // Apr 2011

    10 cool add-ins for Office 2007 and 2010

    Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This download is also available as an entry in our 10 Things blog and as a...

    Provided By Susan Harkins

  • White Papers // Jun 2007

    A Step-by-Step Guide to Starting Up SaaS Operations

    Faced with intensifying competition, as well as a desire for more stable revenue streams, software companies are increasingly turning to the Software as a Service (SaaS) delivery model. Software companies are facing the complex issues involved with building the service delivery capabilities necessary to support SaaS offerings. Building an...

    Provided By OpSource

  • Downloads // Jun 2010

    10 QuickBooks issues and how to resolve them

    When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Mar 2011

    Five tips for faster Web browsing

    If you're wasting too much time waiting (and waiting and waiting) for Web pages to load, give these tips a try. You should see an immediate, noticeable boost in speed, making your browsing experience faster and more efficient.This download is also available as an entry in our Five Tips blog.

    Provided By Jack Wallen