IT Policies

  • White Papers // Feb 2014

    FTP vs MFT: Why it’s time to make the change

    Get the facts you need to make the case for managed file transfer. Read the report to get head-to-head comparisons of cost, reliability, visibility, security & management and get the information you need to make a compelling case for moving to MFT.

    Provided By IBM

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • Downloads // Nov 2012

    ASP.NET developer interview cheat sheet

    This list of open-ended proficiency questions and answers will come in handy for hiring managers interviewing ASP.NET developer candidates -- and it will be a useful interview prep tool for the candidates themselves.

    Provided By Tony Patton

  • White Papers // Mar 2014

    Best Practices for recruiting the right talent

    This white paper examines best practices in recruiting and the technology behind those practices. It discusses how to reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency in finding the right talent.

    Provided By Oracle

  • White Papers // Jul 2014

    Maximize your UC&C Outcomes

    Unified communications and collaboration (UC&C) solutions like Microsoft® Lync® are transforming the workplace. With presence, real-time voice, HD video, and rich collaboration capabilities seamlessly integrated into their office productivity suite, today’s employees can engage customers and connect with colleagues and partners from anywhere, at any time, using any device. Read...

    Provided By HP US

  • eBooks // Feb 2014

    Achieve Deeper Network Security and Application Control (ebook)

    Next-generation firewalls have revolutionized network security. Traditional firewalls that focus on stateful packet inspection and access control rules are ineffective. Learn how to protect your organization from ever-evolving threats with a firewall that delivers a deeper level of network security.

    Provided By Dell Software

  • White Papers // Jul 2008

    Application Retirement: Road Map for Legacy Applications

    As technology becomes obsolete and organizations deploy new applications, many enterprise applications wind up outliving their usefulness and become known as a "Legacy application". Every organization needs to be actively looking at their IT portfolios for applications, systems, and platforms that cost them more to maintain than the value they...

    Provided By Solix Technologies

  • White Papers // Jun 2005

    Problem Management - Key Best Practices

    The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as planning and documenting Roles and Responsibilities, proper Operational Metrics and defined processes for Knowledge Management, Root Cause Analysis, ROI Calculation...

    Provided By NetworkD

  • White Papers // Jun 2014

    HP Data sheet: IT process automation across physical, virtual, and cloud architectures

    In this report HP Data sheet: IT process automation across physical, virtual, and cloud architectures brings some insights on how to overcome the increasingly complex data centre challenges and implement a successful IT process automation.

    Provided By HP US

  • White Papers // Oct 2013

    Know What Your Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Provided By Oracle

  • White Papers // Jul 2011

    Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges

    Banks need a robust enterprise risk analysis and reporting solution to improve reporting accuracy and efficiency while reducing the costs and burdens of compliance. This paper will focus on the many risk reporting challenges facing banks. It will then outline the best practices banks need to improve reporting and manage...

    Provided By SAP

  • White Papers // Feb 2014

    Research - Google Apps ranked #1 by Radicati

    The Radicati Group has done some homework for companies choosing a cloud business email provider. In a report entitled “Cloud Business Email - Market Quadrant 2013”, the firm ranks Google Apps for Business ahead of all other players. A summary of Radicati’s findings can be downloaded here. Download this quick...

    Provided By Google

  • White Papers // Oct 2013

    HP ProLiant DL360p & DL380p Gen8 Servers: Power, Flexibility and Serviceability

    Explore the Power, Flexibility and Serviceability HP ProLiant DL360p and DL380p Gen8 Servers The DL360p and DL380p deliver innovative advances in performance, serviceability and lifecycle automation to address the pressing demands of today’s data-intensive and virtualized IT environments. Based on the HP ProActive Insight architecture, these intelligent servers can...

    Provided By HP & Intel® Xeon® Processor

  • Downloads // Feb 2005

    Create a site for e-commerce with PHP, MySQL, and PayPal

    This how-to article offers step-by-step instructions for adding e-commerce capabilities to your existing Web site using PHP, MySQL, and PayPal. The method outlined here lets you add e-business functionality to your corporate portal without a major allocation of scarce development resources.

    Provided By TechRepublic

  • Tools & Templates // Aug 2002

    Sample project proposal template

    Being able to quickly explain the potential benefits of an added Web site feature can help a consultant address a client's concerns over a project's importance. This project proposal sheet will help persuade your clients to take the plunge.

    Provided By TechRepublic

  • Book chapters // Jul 2005

    Measure help desk performance more effectively

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an...

    Provided By McGraw-Hill Professional

  • Downloads // Feb 2006

    Avoid support headaches with this program rollout checklist

    Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the information you need to manage the rollout and minimize support overhead. A poorly planned rollout of a new application...

    Provided By TechRepublic

  • Downloads // Jan 2006

    Troubleshoot 10 common Exchange problems with these expert answers

    This list outlines 10 common Exchange problems and solutions. This handy two-page list outlines 10 familiar Exchange problems and an assortment of solutions. From user access errors to mail delivery problems, this list is great quick reference for every Exchange administrator.Here's a sample:Number 1: Users cannot access server. -...

    Provided By TechRepublic

  • Downloads // Oct 2009

    100 keyboard shortcuts for moving faster in Windows 7

    You don't have to experiment to find out which traditional shortcuts still work in Windows 7 -- or search for ones that have been added to the new OS. Just refer to this quick reference to speed common Windows 7 tasks.

    Provided By Greg Shultz

  • White Papers // Jan 2014

    Phishing – The latest tactics and potential business impacts

    You no longer need to be a sophisticated hacker to commit fraud on the Internet. Anyone who is motivated can join in, thanks to the off-the-shelf phishing kits provided by a thriving cybercrime ecosystem. From virtual server hacking to mobile phone scams, phishing is a potent threat and can seriously...

    Provided By Symantec

  • White Papers // Jul 2014

    IDC Report: The Future of eMail is Social

    This IDC white paper looks at the current state of enterprise email and perceived and real problems that surround its use. The paper discusses the changing nature of collaboration and work fueled by the social web by examining email trends and the emergence of new social collaboration tools. It reveals...

    Provided By IBM

  • White Papers // Oct 2013

    Top ten criteria for selecting a managed services provider

    When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how...

    Provided By IBM

  • Downloads // Dec 2010

    My 10 favorite Office tips of the year

    During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Feb 2011

    10 easy ways to speed up an Access database

    Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Mar 2011

    Five tips for efficient file management in Windows 7

    Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.

    Provided By Susan Harkins

  • Downloads // Apr 2011

    10 cool add-ins for Office 2007 and 2010

    Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This download is also available as an entry in our 10 Things blog and as a...

    Provided By Susan Harkins

  • Downloads // Jun 2010

    10 QuickBooks issues and how to resolve them

    When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Mar 2011

    Five tips for faster Web browsing

    If you're wasting too much time waiting (and waiting and waiting) for Web pages to load, give these tips a try. You should see an immediate, noticeable boost in speed, making your browsing experience faster and more efficient.This download is also available as an entry in our Five Tips blog.

    Provided By Jack Wallen

  • Downloads // Apr 2011

    Five tips for using Ccleaner to degunk your system

    Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your system.This download is also available as an entry in our Five Tips blog.

    Provided By Jack Wallen

  • Book chapters // Aug 2006

    CCNA 1 Labs and Study Guide: Networking Basics

    Boost your understanding of networking basics and prepare for CCNA 1 course assessments with this chapter from Networking Basics CCNA 1 Labs and Study Guide, the revised and only authorized labs and study guide for the Cisco Networking Academy Program CCNA 1 curriculum. In the study guide section, test...

    Provided By Cisco Press

  • Downloads // Jun 2010

    Remove the Internet Explorer Content Advisor Password

    Users wanting to disable the Internet Explorer Content Advisor will sometimes find they have forgotten the required password. Fortunately, this annoying little problem can be solved quickly with a Windows Registry edit. This download is also available as an entry in the TechRepublic Microsoft Windows Blog.

    Provided By Mark W. Kaelin

  • Downloads // Nov 2006

    Use C# and the .NET Framework to develop your own plugin architecture

    Many dynamic applications allow third parties to create plugins that extend the functionality of the application. In the past creating an architecture that would allow plugins was difficult, which caused many developers to develop workarounds to solve business needs. Zach Smith explains how developers can leverage the .NET...

    Provided By Zach Smith

  • Downloads // Mar 2007

    Manage WinForm controls using the Anchor and Dock properties

    Many beginning WinForms developers have trouble keeping the controls on their forms uniform and organized. Often the controls look fine at design time, but when the form is resized at runtime the controls either lose their positions or don't compensate for the resized form. To alleviate this problem,...

    Provided By Zach Smith

  • Downloads // Jan 2008

    How do I... Modify Word documents using C#?

    Accessing Word components from C# isn't quite as straight-forward as many other features of C# and the .NET Framework. With that said -- it's not rocket science either. You simply need to know what to reference and how to use the components. Zach Smith lays out exactly what you need...

    Provided By Zach Smith

  • Downloads // Jun 2011

    Five Word tips that could change your life

    Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This download is also available as an entry in our Five Tips blog.

    Provided By Jody Gilbert

  • White Papers // Sep 2011

    Development of an Expert System for Dust Explosion Risk Management Based on ASP.Net and Prolog

    Dust explosions always claim lives and cause huge financial losses. Dust explosion risk can be prevented by inherently safer design or mitigated by engineering protective system. Design of explosion prevention and protection needs comprehensive knowledge and data on the process, workshop, equipment, and combustible materials. The knowledge includes standards, expertise...

    Provided By Academy Publisher

  • Downloads // Jul 2010

    10 ways Backstage view helps streamline tasks in Office 2010

    Office 2010 offers an improved, more logical interface for performing common file tasks. Here's a look at where various familiar features are located in Backstage view, along with a few brand new items.This download is also available as an entry in our 10 Things blog.

    Provided By Katherine Murray

  • Downloads // Jul 2008

    Track a user's Internet Explorer History with IEHistoryView

    Tracking a user's browsing history can be both an expensive and a daunting task, especially if you're a one-man shop in a small company. IEHistoryView from NirSoft is a simple, yet powerful, tool you can use to quickly see a user's browsing history. This download is also available as an...

    Provided By Wally Bahny

  • Downloads // Apr 2011

    10 tips for smarter, more efficient Internet searching

    These days, everyone is expected to be up to speed on Internet search techniques. But there are still a few tricks that some users -- and even savvy searchers -- may not be aware of.This download is also available as an entry in our 10 Things blog.

    Provided By Alan Norton

  • Downloads // Jun 2007

    How do I... fill Word form fields with Access data?

    Filling a Word form with Access data can be useful when you need to use Word's formatting features to present that data in just the right way. Fortunately, the process is simple, whether sharing one record or thousands. Access expert Susan Harkins walks through this technique and provides the VBA...

    Provided By Susan Harkins