IT Policies

  • White Papers // Nov 2013

    Boost IT Visibility and Value with Service Catalog

    Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.

    Sponsored By ServiceNow

  • White Papers // Nov 2013

    Consolidation: The Foundation for IT Business Transformation

    This white paper explores how to consolidate legacy, redundant IT services and shows how consolidation can accelerate growth while cutting costs and reducing complexities and enhance competitiveness.

    Sponsored By ServiceNow

  • eBooks // Oct 2013

    Finding Success in the Cloud

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to...

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Evolving Your IT Services Offering in a Modern Mobile World

    To stay competitive, IT solution providers must evolve their IT services offering and embrace the modern needs of mobility through service-oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they...

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Managed Services - Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Top Ten Criteria for Selecting a Managed Services Provider

    When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how...

    Sponsored By IBM

  • White Papers // Oct 2013

    Managed Service Provider Attributes Growth to the ConnectWise Community

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to...

    Sponsored By ConnectWise

  • White Papers // Aug 2013

    EMC IT - Leading The Transformation

    After enduring several years of global economic uncertainty, organizations large and small are beginning to increase IT spending. The pressures, although by no means gone, have begun to recede. ESG research indicates that for both enterprise and midmarket organizations, just reducing costs—while still important—is no longer the top priority. This...

    Sponsored By EMC

  • White Papers // Jul 2013

    Putting Dispatch in the Driver’s Seat

    Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...

    Sponsored By ConnectWise

  • White Papers // Apr 2013

    Mobile Content, Collaboration & IDC's 3rd IT Platform: The Next Frontier for the Mobile Enterprise

    IDC focuses this article on talks about the new IT platform. This 3rd IT Platform will be the new wave for the about the next 25 years, so they urge all current companies to embrace it themselves. They also talk about how mobile is a huge part of this...

    Sponsored By Box

  • White Papers // Feb 2013

    Managing Identities and Access in the Cloud

    The ability to share services and information with various departments,partners, customers and other parts of the business ecosystem is a major advantage of cloud computing. As a result, successful cloud deployments hinge on securely and efficiently managing individuals’ access to resources, and protecting data from loss or corruption. From a...

    Sponsored By IBM

  • White Papers // Feb 2013

    Extending Security Intelligence with Big Data

    Learn about the latest security intelligence solution combining IBM Security QRadar SIEM and IBM InfoSphere Big Insights technologies helping organizations address the most vexing security challenges, including advanced persistent threats, fraud and insider threats. The solution allows security analysts to extend their analysis well beyond typical security data using real-time...

    Sponsored By IBM

  • White Papers // Feb 2013

    IT Executive Guide to Security Intelligence

    This white paper discusses how security intelligence addresses accurate threat detection shortcomings and empowers organizations—from Fortune Five companies to midsize enterprises to government agencies—to maintain comprehensive and cost-effective information security. In particular, it will show how security intelligence addresses critical concerns in five key areas: Data silo consolidation, Threat detection,...

    Sponsored By IBM

  • White Papers // Feb 2013

    IBM zSecure Compliance and Administration

    IBM Security zSecure Compliance and Administration provides security personnel with the tools to efficiently administer IBM Resource Access Control Facility through simplified security administration. It helps security staff measure and verify the effectiveness of their mainframe security settings and policies. It also automates audit reporting and monitors security events to...

    Sponsored By IBM

  • Research // Feb 2013

    Source Business Technology Resiliency Capabilities

    Most business continuity management teams today are understaffed, consisting of just a few dedicated corporate resources and regional or business unit representatives. Sound familiar? If so, outsourcing your organization’s business resiliency planning, strategy and program design can be a cost-effective, efficient option. In a study of global business continuity vendors,...

    Sponsored By IBM

  • White Papers // Aug 2012

    The Importance of Managing Privileged Accounts

    Discover invaluable insights on the benefits of properly managing administrative privileges, developing a policy for managing privileged accounts and enforcing those policies. Could you be managing your privileged accounts better? Download the whitepaper today and find out.

    Sponsored By Dell Software

  • eBooks // Oct 2014

    Secure Your Data: Visibility for Your Business User

    Download this eBook to learn how outperforming organizations are integrating processes across multiple platforms, mobile devices, applications, and IT infrastructures, and get best practices to help you develop your own innovative approach to managed file transfer.

    Provided By IBM

  • White Papers // Sep 2014

    Accelerate Your Cloud Journey: HP Converged Cloud Architecture

    Enterprise IT needs a new approach to manage processes and applications that are distributed across a mix of environments. How do you make services immediately available, easy-to-use and accessible on mobile platforms while also preventing the IT bypass and unintended effects on the overall IT infrastructure? HP has a comprehensive...

    Provided By HP

  • White Papers // Sep 2014

    Ovum Report: New Versions of IBM Notes and Domino Show Microsoft the Way Forward

    Ovum's assessments of IBM's collaboration portfolio over the last four years have put IBM ahead of the field in terms of technical capability. Read how Ovum believes this momentum will translate to improved market leadership for IBM Notes and Domino as well.

    Provided By IBM

  • White Papers // Sep 2014

    Evolving Toward the Next Phase of Email

    According to most corporate decision makers and influencers, email is the single most important application they have deployed! The typical user spends two hours per day working in the corporate email system and sends or receives a median of 130 emails per day. Moreover, email is the primary method for:...

    Provided By IBM

  • White Papers // Sep 2014

    Improving Collaboration by Adding Social Capabilities to Email

    This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all...

    Provided By IBM

  • White Papers // Sep 2014

    Which provider earned the highest rating in endpoint protection?

    NSS Labs tested 11 popular Endpoint Protection Products (EPP) to measure their effectiveness in protecting Windows computers against exploits. If you are seeking protection from exploit driven attacks on your business’ desktop PCs and laptops, you should examine the results from this test very closely.

    Provided By White AU: McAfee/Intel

  • White Papers // Sep 2014

    Can your endpoint protection provider respond to the growing number of threats in real time?

    If you work on the front lines of security, real-time security tools can tell you the state of endpoints in seconds, can help you to immediately respond to advanced threats, and can scale to your growing enterprise. Take a look at this infographic and understand how McAfee is revolutionizing security...

    Provided By White AU: McAfee/Intel

  • White Papers // Sep 2014

    Is your server security system leaving you hanging in the cloud?

    Are you in need of a server security system that can protect your cloud servers, as well as physical and virtual environments? The new McAfee Server Security Suite can.

    Provided By White AU: McAfee/Intel

  • Videos // Sep 2014

    Free Online Seminar - Securing Your Hybrid Data Centres

    Are you concerned about the security challenges in your hybrid data centre? Join us in a must-watch online seminar and learn how to tackle the security challenges of your hybrid data centre. Limited spots available. Register for free today.

    Provided By White AU: McAfee/Intel

  • White Papers // Sep 2014

    Aberdeen: Exploit Data To Improve The Customer Experience

    Analyst report from Aberdeen on how companies using analytics as part of customer service activities perform compared to those without analytics.

    Provided By IBM

  • White Papers // Sep 2014

    Could your content be working harder and smarter?

    Equipping IT with the resources that they need to optimize the user experience to match that of consumer applications can help you achieve the business outcomes you want, while making the most of your enterprise content management (ECM) investments.

    Provided By IBM

  • White Papers // Sep 2014

    Aberdeen: Improving Efficiency and Reducing Costs

    Analyst Insight report from Aberdeen on HCM trends that examines how organizations are digitizing information & investing in document management solutions to lift administrative burden placed on HR, centralize all information & improve the way they operate.

    Provided By IBM

  • White Papers // Sep 2014

    Forrester: The Business Value of Social Content

    Analyst report from Forrester on how leading organizations are investing in integrated collaborative and social solutions, and find out how to develop a strategy that will drive the most value for your business.

    Provided By IBM

  • White Papers // Sep 2014

    Store Less, Spend Less: Managing Data According to Its Economic Value

    Not storing data is cheaper than storing it. As enterprise data continues to grow and IT budgets remain flat, organizations need to more effectively maximize existing storage capacity and manage storage spend based on data value. In this white paper, Enterprise Strategy Group Sr. Analyst Mark Peters demonstrates how IBM's...

    Provided By IBM

  • White Papers // Aug 2014

    The Future of Service Desk

    What does the future of the service desk look like? Of course, the answer to this question depends on how far ahead we want to look. What can we do right now to prepare for the future? The first thing is to ensure that you have all the service...

    Provided By Citrix

  • White Papers // Aug 2014

    BYOD - The Future of IT is Now

    The wave toward Bring Your Own Devices (BYOD) and Bring Your Own Applications (BYOA) has been building since roughly 2007, but has now become a tsunami. Many organizations are realising the variety of benefits provided by BYODA and are embracing them. However, while IT may have warmed to the...

    Provided By Citrix

  • White Papers // Aug 2014

    7 Key Steps to ITSM Goodness

    Every service management project or operation must be built as a collaborative process with customers, and it must be focused on business outcomes, not simply based around technology or process. ITSM Goodness targets the need to listen to customers and to establish a structure of outcome-driven services. This Whitepaper...

    Provided By Citrix

  • eBooks // Aug 2014

    Sensible Service Management eBook

    This Sensible service management guide written by Rob England, the IT Skeptic, aims to cut through all the noise and jargon to tell IT managers why service management can be useful and why it doesn’t need to be so complex. The guide is broken into 11 best practices. Check this...

    Provided By Citrix

  • White Papers // Aug 2014

    IBM PureApplication System for IBM WebSphere Application Server Workloads

    Businesses that depend on web applications look to increase efficiency and reduce complexity, but many tasks required for application development and deployment are time-consuming and costly. IBM PureApplication System for IBM WebSphere Application Server can address these challenges.

    Provided By IBM

  • White Papers // Aug 2014

    Empowering your Organization Through Patterns of Expertise

    The skills needed to design, test, configure and integrate solutions can be costly. IT managers may be unable to develop and deploy applications efficiently, even in virtual and cloud environments. IBM PureSystems is designed to deliver faster time-to-value, reduced costs and lower risk.

    Provided By IBM

  • White Papers // Aug 2014

    Easily deploy and move enterprise applications in the cloud

    "What if your organization could take advantage of emerging business opportunities by deploying new applications dramatically faster than you ever could before? What if you could increase the value of your existing application investments by leveraging them in the cloud—and easily move your apps across off-premises and on-premises cloud options?...

    Provided By IBM

  • White Papers // Aug 2014

    The Future of Data Services Delivery and Management Starts Here

    When today’s businesses succeed, they can outstrip the capabilities of existing data systems. Data workloads are evolving and as a result data services need to be more robust and scalable. IBM PureApplication System and IBM PureData System for Transactions are designed to meet these needs.

    Provided By IBM

  • White Papers // Aug 2014

    Simple is STILL Better - Embraced Speed & Simplicity for a Competitive Edge

    First generation warehouses were not designed to manage data at today's volume or variety. Coercing older technologies to satisfy new demands can be inefficient, burdensome and costly. Read how IBM PureData System for Analytics is built for simplicity and speed.

    Provided By IBM

  • White Papers // Jan 2014

    The Flexible Workplace: Unlocking Value in the “Bring Your Own Device” Era

    Flexible workplace forward thinkers are reporting productivity increases and cost decreases of 20% or more. Learn to achieve these benefits for your business by downloading the IBM executive report Achieving success with a flexible workplace: Forward thinkers’ best practices to enhance productivity, spur innovation and reduce costs. The report contains...

    Sponsored By IBM

  • Analyst Briefings // Jun 2014

    IBM X-Force Threat Intelligence Quarterly - Q1 2014

    Understand more about the latest IT security threats. This report is an analysis of the security landscape, designed to help organizations better understand the latest security risks. Download this comprehensive report and learn how: Security incidents have been steadily rising in 2013. Cyber-criminals use malicious code...

    Sponsored By IBM

  • White Papers // Jan 2014

    Cyber Security Index

    An effective cyber security strategy calls for the latest intelligence on the kinds of attacks that are occurring, who is committing them, and how often they are happening. A new IBM report offers expert insight into a range of security statistics, based on monitoring tens of billions of security events...

    Sponsored By IBM

  • White Papers // Apr 2014

    Security Services Reference Guide

    From a communications equipment manufacturer optimizing investments with a security scan to a mutual insurance company reducing spam and threats with hosted web and email services, IBM security consultants have helped many companies evaluate their existing security practices against their business requirements and objectives. Read these customer references to learn...

    Sponsored By IBM

  • White Papers // Jan 2014

    Surviving the Technical Security Crisis

    As new threats emerge every day, the need for qualified security staff is growing. But there aren’t enough people with technical security skills to go around. That gap is leaving organizations exposed. In fact, in a recent survey conducted by Forrester Consulting and commissioned by IBM, 92% of security leaders...

    Sponsored By IBM

  • White Papers // Sep 2014

    Application Usage Threat Report 2014

    The Application Usage And Threat Report provides an analysis of applications and their link to cyber threats within the enterprise. The report summarizes network traffic assessments performed worldwide in more than 5,500 organizations where 2,100 applications, 16,000 unique threats and billions of threat logs were observed.

    Sponsored By Palo Alto Networks

  • White Papers // Oct 2014

    Gartner Report: Best Practices in Choosing, Implementing and Using MDM and EMM

    Mobility and security specialists are carefully considering enetrprise mobility management solutions. In this report Gartner takes a look at best practices for evaluating and selecting an EMM solution.

    Sponsored By Citrix Systems

  • Downloads // May 2014

    Find, Analyze & Resolve Your Toughest Performance Issues on SQL Server - FAST

    Slow SQL Server performance? Don't let yourself get tangled up in volumes of server health metrics. Get to the root cause of performance problems in just four clicks. Only SolarWinds Database Performance Analyzer correlates SQL response time with server health metrics - in a single view - to quickly pinpoint...

    Sponsored By SolarWinds

  • White Papers // Sep 2014

    The Central Role of Content Management in Case Management

    MWD Advisers report on how Case Management technology can help drive effective outcomes and how a clear Content Management strategy underpins success in Case Management.

    Sponsored By IBM

  • White Papers // Sep 2014

    Winning the Paper Wars - Capture the Content and Mobilize the Process Troops

    The paybacks from paper-free processes can be dramatic: much improved response times and greater productivity of back-office staff. Extending capture to mobile devices provides even closer coupling to back-office workflows. Yet the progress being made towards paper-free processes is very slow. In this report, AIIM looks at the reasons for...

    Sponsored By IBM

  • White Papers // Sep 2014

    Are You a Data Hoarder?

    This Information Week article discusses the big data craze’s impact on IT managers. In conjunction with the Compliance, Governance and Oversight Council (CGOC), the article explores how hoarding your organization’s data may be a bad idea.

    Sponsored By IBM

  • Case Studies // Sep 2014

    US Industrial Products Company Enhances Compliance

    This case study explores how one US company was inspired by the TV appearance of IBM Watson to revolutionize their records management company wide, a discovery with far-reaching implications for your organization as well as categorizing content consistently, uniformly and accurately, complying more easily with internal and governmental compliance, and...

    Sponsored By IBM

  • White Papers // Sep 2014

    Novartis AG Increases Disposition Capability Ten-Fold

    Novartis, the multinational pharmaceutical company, required an efficient, defensible approach to retain information of business value or subject to regulatory requirement, preserve information needed for litigation and discard unnecessary information.

    Sponsored By IBM

  • White Papers // Sep 2014

    Buyer Brief: Improving the Management and Governance of Unstructured Data

    Maximize efficiency with deeper insight to data value and automated, policy-based compliance, retention & disposition.

    Sponsored By IBM

  • White Papers // Sep 2014

    Disposing of Digital Debris: Information Governance Strategy and Practice in Action

    Read this report from the Compliance, Governance and Oversight Council (CGOC) to learn how to reduce costs and increase performance by disposing of digital debris.

    Sponsored By IBM

  • White Papers // Sep 2014

    Information Lifecycle Governance Leader Reference Guide

    Data is growing at unprecedented rates. But how much of it is useful to your business? Read this leader guide from the Compliance, Governance and Oversight Council (CGOC) to learn how to deal with excessive data, get more value from information assets, control costs, ensure compliance, and reduce risk.

    Sponsored By IBM

  • White Papers // Sep 2014

    Information Lifecycle Governance Requirements Kit

    Data volumes are getting out of control, but choosing the right information life cycle governance solution can be a huge challenge, with multiple stakeholders, numerous business processes, and extensive solution requirements. Use this requirements kit from the Compliance, Governance and Oversight Council (CGOC) to find the tools and technology you...

    Sponsored By IBM

  • Downloads // Mar 2007

    Convert an XML file into an Excel spreadsheet with this technique

    Developers often deal with information that is in no way user-friendly without really thinking about how a user would handle it. XML is a prime example --- most users don't know what to make of it. One way to present XML information to a user is by converting...

    Provided By Edmond Woychowsky

  • White Papers // Apr 2014

    Six Things That Can Kill Your Website

    Your website is your shop front, your brand on display and an essential sales and marketing tool. You spent a lot of money building it and attracting visitors. It is business critical: it would be a disaster if that shop front were smashed, your reputation was tarnished and visitors stopped...

    Provided By Symantec

  • Tools & Templates // Jan 2006

    Build your own consulting contract using this sample form

    Both independent consultants and their clients benefit when they're working with a solid contract. Download this sample contract from TechRepublic member and IT consultant Randy Barger as a guide for preparing your next consulting agreement. E-mail makes it easy to assume a fairly informal relationship with your clients. But...

    Provided By TechRepublic

  • White Papers // Apr 2014

    The ROI of Cloud-based Financial Applications

    Thinking about moving your financial apps to the cloud? Chances are, you've asked yourself the same crucial question that's applied to every strategic decision in your business: What's the ROI? A solid business case not only unlocks budget dollars, it provides a roadmap for successful deployment and maximum value....

    Provided By Intacct

  • eBooks // Jan 2013

    Cloud Services for Dummies eBook

    Cloud computing is becoming an integral part of many companies’ business and technology strategies. There are many different delivery models. But two foundational services are essential for cloud computing to become a strategic part of the overall computing infrastructure: Infrastructure as a Service (IaaS) for access to compute and storage...

    Provided By IBM

  • Downloads // Jul 2004

    Microsoft Access Help Desk Database

    Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as create reports.

    Provided By TechRepublic

  • Downloads // Sep 2001

    Sample service level agreement for application support

    Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer out what consultants will provide for their clients.

    Provided By TechRepublic

  • Downloads // Jun 2006

    IP subnetting made easy

    IP subnetting is a fundamental subject that's critical for any IP network engineer to understand, yet students have traditionally had a difficult time grasping it. After years of watching confused students struggle through school and in practice when dealing with subnetting, TechRepublic's George Ou created a simple, graphical approach that...

    Provided By George Ou

  • Research // Jul 2014

    2014 Gartner Magic Quadrant for Web Application Firewalls

    Gartner, Inc. has released the 2014 Magic Quadrant for Web Application Firewalls. Imperva has been positioned as the Leader in this quadrant based on completeness of vision and ability to execute in the Web Application Firewall market. Register now to view the complete report.

    Provided By Imperva

  • White Papers // Feb 2014

    FTP vs MFT: Why it’s time to make the change

    Get the facts you need to make the case for managed file transfer. Read the report to get head-to-head comparisons of cost, reliability, visibility, security & management and get the information you need to make a compelling case for moving to MFT.

    Provided By IBM

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • Research // Jul 2014

    Web Application Firewalls Are Worth the Investment for Enterprises

    Firewalls and intrusion prevention systems don't provide sufficient protections for most public-facing websites or internal business-critical and custom Web applications. Here, we explain how Web application firewalls help security leaders to better protect Web applications in their organizations. This Gartner report: Covers the major features of WAF technology...

    Provided By Imperva

  • White Papers // Apr 2014

    Preparing Audit Ready Financials - Best Practices to Avoid Common Pitfalls

    Independent external audits of GAAP financial statements are an inescapable reality for finance professionals. External audits are required by statute for public companies and are also becoming the norm among private companies experiencing growing demands for transparency from regulators, investors, and other stakeholders. Cloud accounting software helps finance teams...

    Provided By Intacct

  • White Papers // Jun 2014

    The 2015 Buyer's Guide to Accounting and Financial Software

    In the last few years, the demands on the finance department—from real-time reporting to global consolidation—have increased significantly. At the same time, the choices for accounting and financial software have become much more complex. How do you begin to research, evaluate, and select the right software for your business? ...

    Provided By Intacct

  • Downloads // Nov 2012

    ASP.NET developer interview cheat sheet

    This list of open-ended proficiency questions and answers will come in handy for hiring managers interviewing ASP.NET developer candidates -- and it will be a useful interview prep tool for the candidates themselves.

    Provided By Tony Patton

  • White Papers // Mar 2014

    Best Practices for recruiting the right talent

    This white paper examines best practices in recruiting and the technology behind those practices. It discusses how to reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency in finding the right talent.

    Provided By Oracle

  • White Papers // Jul 2014

    Maximize your UC&C Outcomes

    Unified communications and collaboration (UC&C) solutions like Microsoft® Lync® are transforming the workplace. With presence, real-time voice, HD video, and rich collaboration capabilities seamlessly integrated into their office productivity suite, today’s employees can engage customers and connect with colleagues and partners from anywhere, at any time, using any device. Read...

    Provided By HP US

  • eBooks // Feb 2014

    Achieve Deeper Network Security and Application Control (ebook)

    Next-generation firewalls have revolutionized network security. Traditional firewalls that focus on stateful packet inspection and access control rules are ineffective. Learn how to protect your organization from ever-evolving threats with a firewall that delivers a deeper level of network security.

    Provided By Dell Software

  • White Papers // Jul 2008

    Application Retirement: Road Map for Legacy Applications

    As technology becomes obsolete and organizations deploy new applications, many enterprise applications wind up outliving their usefulness and become known as a "Legacy application". Every organization needs to be actively looking at their IT portfolios for applications, systems, and platforms that cost them more to maintain than the value they...

    Provided By Solix Technologies

  • White Papers // Jun 2005

    Problem Management - Key Best Practices

    The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as planning and documenting Roles and Responsibilities, proper Operational Metrics and defined processes for Knowledge Management, Root Cause Analysis, ROI Calculation...

    Provided By NetworkD

  • White Papers // Jun 2014

    HP Data sheet: IT process automation across physical, virtual, and cloud architectures

    In this report HP Data sheet: IT process automation across physical, virtual, and cloud architectures brings some insights on how to overcome the increasingly complex data centre challenges and implement a successful IT process automation.

    Provided By HP US

  • White Papers // Oct 2013

    Know What Your Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Provided By Oracle

  • White Papers // Jul 2011

    Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges

    Banks need a robust enterprise risk analysis and reporting solution to improve reporting accuracy and efficiency while reducing the costs and burdens of compliance. This paper will focus on the many risk reporting challenges facing banks. It will then outline the best practices banks need to improve reporting and manage...

    Provided By SAP