Leadership

The IT leader's role is changing as more and more of a company's success depends on its technology. See what you need to know to be a premier tech leader.

  • White Papers // Sep 2014

    ACM Leadership Guide

    As your competition grows, exceptional customer service can help you protect your market share. Discover how a unified, organization wide, customer-centric approach to relevant information can empower your employees, help them make decisions faster and deliver service more efficiently.

    Provided By IBM

  • White Papers // Sep 2014

    Advance Case Management: Empower the Knowledge Worker

    A new report from Aberdeen Group shows how companies using ACM are achieving superior results in key measures such as staff utilization and quality of service levels by empowering employees with relevant and timely knowledge.

    Provided By IBM

  • White Papers // Sep 2014

    Making a Case for Smarter Case Management: MWD Analyst Paper

    Download this white paper from MWD Advisors and get an inside look at what you’ll need to (1) Empower your most valuable knowledge workers; (2) Provide exceptional customer experiences; and (3) Thrive in an increasingly competitive environment.

    Provided By IBM

  • White Papers // Sep 2014

    Employee Lifecycle Management: Improving Efficiency and Reducing Costs

    Analyst Insight report from Aberdeen on HCM trends that examines how organizations are digitizing information & investing in document management solutions to lift administrative burden placed on HR, centralize all information & improve the way they operate.

    Provided By IBM

  • White Papers // Aug 2014

    Support on the go Using Mobile Devices to Provide End User Support

    In this report, HDI shares the current practices of technical support staffs, across more than thirty industries, regarding their practices related to using mobile devices to provide support to end users. This report is based on information of 233 technical support organizations and provides insight into not only the...

    Provided By Citrix

  • White Papers // Aug 2014

    Algorithmics: Curve Fitting for Calculating Solvency Capital Under Solvency II - Practical Insights and Best Practices from Leading European Insurers

    The purpose of this paper is to provide an insight into how some of Europe's leading insurers are applying Curve Fitting in practice, the benefits that are being derived and some of the practical challenges that need to be addressed.

    Provided By IBM

  • White Papers // Aug 2014

    Meeting the Solvency II Operational Risk Challenge

    Integrating pragmatic operational risk management techniques in core business operations and decision making processes.

    Provided By IBM

  • White Papers // Aug 2014

    Real-Time Analytics and Reporting for SMBs

    SAP solution brief providing insights on the latest advances in in-memory computing technology for analysis and reporting. Explore the benefits of analytics and make decisions faster, improve employee productivity and increase ROI.

    Provided By SAP

  • White Papers // Jul 2014

    IBM Cloud solution reduces e-commerce service deployment times by as much as 85 percent (case study)

    Manual processes inhibited the ability of Wuxi Lake Cloud to meet customer demand for rapid e-commerce system deployment. After deploying IBM SmartCloud software the company significantly decreased system deployment and recovery times.

    Provided By IBM

  • White Papers // Jul 2014

    Workday Integration Cloud Connect Datasheet

    Companies need to integrate multiple third-party systems and applications to satisfy key business functions and processes. This document outlines the key benefits of Workday Integration Cloud Connect and the portfolio of integration products. Download this report to understand how Workday Cloud Connect provides pre-built connections to third-party applications and services....

    Provided By Workday

  • White Papers // Jul 2014

    Nucleus Research Note: Accelerating Time to Value for Analytics with IBM Business Partners in Midsize Organizations

    Learn how to reduce project cycle time by as much as 50 percent and improve the scope and effectiveness of your BI deployment in this report from Nucleus Research.

    Provided By IBM

  • Presentations // Jun 2014

    Tipping point presentation

    Cloud resilience has come of age and the benefits to the IT organization may be obvious. Understand how it may be time for your organization to jump on cloud too. This presentation helps you to make the case for cloud and achieve a higher level of business resilience.

    Provided By IBM

  • White Papers // Jun 2014

    Five Essentials for Better Work Force Continuity (links to US IWM)

    No matter how slight the risk appears, organizations know that the threat of a disaster is always a possibility. Many organizations—and most likely yours—have taken steps to incorporate disaster recovery planning for their facilities and technology. But you may not have fully considered the impact of a disruption on your...

    Provided By IBM

  • Analyst Briefings // Jun 2014

    The Reputational Impact of IT Risk with Forbes Insight

    This report from Forbes Insights provides valuable information on howSecurity and resilience affect nearly every aspect of your company, including your brand value and reputation.

    Provided By IBM

  • White Papers // Jun 2014

    2014 Ponemon Cost of Data Breach Study

    The 2014 Global Cost of Data Breach Study from Ponemon Institute, sponsored by IBM, Showcases How much could a data breach cost your organization? This report provides benchmark data based on actual experiences of organizations in United States

    Provided By IBM

  • White Papers // Jun 2014

    2013 CISO Assessment Survey Paper

    Get the latest on a new standard for security leaders. The 2013 Assessment is based on interviews with security leaders on leading business practices, technologies and measurement. Download this assessment to learn about: Leading business practices. Technologies – including Cloud and Mobile. Business Measurement.

    Provided By IBM

  • Webcasts // Jun 2014

    Webcast: 5 Soft Skills for Customer Support

    Join us for this LIVE event! Wednesday, July 16th 10:00 AM PDT / 1:00 PM EDT Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the...

    Provided By Citrix Online

  • White Papers // Jun 2014

    Dell Whitepaper: Critical Factors to Endpoint Security

    The modern threatscape of today is very different from the one that existed even five years ago in that organized crime and government operatives are aggressively funding, organizing and building significant offensive capabilities all focused on generating revenue or gaining a competitive advantage in the global economy. “Crimeware” can be...

    Provided By Dell and Intel®

  • White Papers // Jun 2014

    Ebook: Discover Your Inner Leader

    Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader – including you. Now is the time to start harnessing your inner leader to take your company to the next level. Follow the steps in this eBook to become...

    Provided By ConnectWise

  • White Papers // May 2014

    A Guide to Implementing the DOD Mobility Stragegy

    Commercial mobile devices are now flooding the government workplace. What are the security implications and how can you prepare for this deluge in a secure, government-compliant manner? This whitepaper breaks down the key points of the DoD’s Mobility Strategy to help you navigate through the technology and policy issues.

    Provided By Aruba Networks

  • White Papers // May 2014

    The Truth About Customer Experience

    Business leaders and support technicians across industries are tasked with enhancing the customer experience at every touchpoint. But this is easier said than done. This article from Harvard Business Review emphasizes the importance of quality interactions pre- and post-sale, and sheds light on the big picture: the customer’s end-to-end journey....

    Provided By LogMeIn Rescue

  • White Papers // May 2014

    Workflow, governance and reporting – Solvency II

    Insights into addressing the challenges of Solvency II Pillars 2 and 3 from leading European insurers.

    Provided By IBM

  • White Papers // May 2014

    Desktop Engineering: High Performance Cluster Computing Survey

    An executive summary of the results of a survey conducted by Desktop Engineering to gauge its audience’s familiarity with high performance cluster computing and its benefits.

    Provided By IBM

  • White Papers // May 2014

    Whitepaper: HR in the Cloud

    The human resources function is undergoing a fundamental transformation. The old ways of doing business won't work in the new modern global economy. Read the whitepaper to explore the five business trends driving the rapid adoption of SaaS business solutions and discover why businesses like yours are moving to SaaS.

    Provided By Workday

  • White Papers // May 2014

    Whitepaper: Delivering Value

    Why is it so difficult for HR to demonstrate how it affects business growth and profitability? Find out in this whitepaper, written by Leighanne Levensaler, Workday vice president of Human Capital Management (HCM) strategy. Levensaler discusses the problems with current HR systems and the ways they are holding you back.

    Provided By Workday

  • White Papers // May 2014

    Whitepaper: Workday: A Whole New Approach to the HRMS Marketplace

    Josh Bersin, principal analyst at Bersin and Associates, talked with three of Workday’s customers and is now convinced that there are transformational benefits to adopting its unique and powerful approach to human resource management systems (HRMS). This whitepaper summarizes the discussion and highlights the benefits of Workday for other organizations....

    Provided By Workday

  • White Papers // May 2014

    Whitepaper: The Forrester Wave™: Human Resource Management Systems, Q1 2012

    Forrester's 69-criteria evaluation of human resource management systems (HRMS) can help you choose the right solution to meet your business needs. Read this 15-page report for a market landscape overview, vendor strengths, and comparisons, and to learn why Workday was named a leader among select companies.

    Provided By Workday

  • White Papers // May 2014

    Whitepaper: Total Cost of Ownership

    In today′s difficult business climate, every company is looking to drive cost out of its business and impact the bottom line. This whitepaper presents the tools you need to build a business case to assess—and eventually lower—the total cost of ownership of your HR technology footprint.

    Provided By Workday

  • Webcasts // May 2014

    Webinar: Learn How Organizations are Transforming HR with the Cloud

    Your employees want self-service and mobile apps to engage with HR. Your managers are demanding better reporting. Your organization is getting more complex with more contingent workers. But your HR systems are hard to use and old. Watch this webinar to learn how you can modernize your HR systems.

    Provided By Workday

  • Videos // May 2014

    Video: Taking Measure of Talent by Harvard Business Review Analytic Services

    Do you understand the true value of your human capital? In this Workday video, the importance of leveraging the real value of your people is discussed. You’ll learn about the most common workforce challenges and technology obstacles. Learn how you can get better workforce insights into your talent.

    Provided By Workday

  • Videos // May 2014

    Video: The Workday Advantage: Human Capital Management in the Cloud

    In this video, Leighanne Levensaler, VP of Product Strategy at Workday, speaks about the challenges HR professionals face with legacy human resource systems and how they can become the workforce authority with Workday’s unified HR solution.

    Provided By Workday

  • Videos // May 2014

    Video: Workday Time Tracking (Epipheo)

    Time tracking is painful. But it doesn't have to be. You just need a better system. And with Workday Time Tracking, you can have one. Watch the video to learn about this cutting-edge time and attendance application that allows you to process payroll and do workforce analysis in minutes.

    Provided By Workday

  • Videos // May 2014

    Product Preview: Workforce Alignment

    Alignment is more than just cascading goals—people, and the work they are doing, must be aligned with individual and organizational initiatives. In this product preview, you will learn how Workday helps businesses understand this alignment and identify which workers are contributing most to their organization's strategic goals and success.

    Provided By Workday

  • White Papers // May 2014

    Aberdeen Group Report: Improving Engagement with Multi-Channel Service

    In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a...

    Provided By LogMeIn

  • eBooks // May 2014

    IBM PureData System E-Guide

    Every business would like to spend more time focused on improving productivity and less on routine maintenance tasks that keep the status quo. Unfortunately, most IT departments spend the bulk of their time and budget on doing just that – keeping the lights on and fighting fires. That is...

    Provided By IBM

  • White Papers // May 2014

    XP Migration Made Easy with Druva inSync

    With a 50% chance of putting in overtime for XP migration, migrating all your devices can seem like an insurmountable task. Utilizing inSync can simplify data migration for thousands of devices and reduce the amount of time and resources you need to put into migration.

    Provided By Druva Software

  • White Papers // May 2014

    Workforce Alignment

    Are you aligning the initiatives and work done by your workforce with the evolving strategies of your organization? This whitepaper highlights the importance of continuous alignment and why it's essential to the ongoing success of your company. Read more...

    Provided By Workday

  • White Papers // May 2014

    1 Platform Boot Integrity: Foundation for Trusted Compute Pools

    This article provides an introduction to the concept of roots of trust in a trusted computing platform, the measured boot process, and the attestation that are critical steps for ensuring boot integrity. It also provides an overview of Intel’s Trusted Executed Technology (TXT), an example of root of trust technology...

    Provided By Intel Corporation

  • Case Studies // May 2014

    Teradyne… Saving millions of dollars through IWMS

    Teradyne saves millions of dollars and gains unprecedented insight into facility needs with an integrated workplace management system based on IBM TRIRIGA software.

    Provided By IBM

  • White Papers // May 2014

    Overcoming the challenges of inner-city transportation

    This white paper describes how an enterprise asset management system can help transit organizations efficiently address the challenges of infrastructure development, inner-city congestion, carbon emissions and regulatory compliance - while supporting more riders with a shrinking budget.

    Provided By IBM