Leadership

The IT leader's role is changing as more and more of a company's success depends on its technology. See what you need to know to be a premier tech leader.

  • White Papers // Feb 2014

    Gartner 2014 Magic Quadrant for Endpoint Protection Platforms

    Find out which vendors Gartner positions as Leaders, Challengers, Visionaries or Niche Players based on their ability to execute and their completeness of vision. Access a complimentary copy of the Gartner 2014 Magic Quadrant for Endpoint Protection Platforms to: Gain deeper knowledge of the endpoint protection market...

    Sponsored By Symantec

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn

  • Analyst Briefings // Feb 2014

    Inegrated Systems and Streamlined Practices Propel New, Responsive IT Organizations

    Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. This paper characterizes a significant IT transformation that’s underway for firms just beginning the journey or those already in the middle of the change.

    Sponsored By IBM

  • White Papers // Feb 2014

    Enterprise Best Practices for Real Time Auditing and Event Archival

    With data being generated at a record-setting pace, it’s never been more critical for your organization to properly manage it. Learn how the insights in this white paper can help transform your IT organization and help them intelligently collect, organize and store data.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    SuperMassive Series data sheet

    The Dell™ SonicWALL™ SuperMassive™ Next-Generation Firewall (NGFW) platform is built to meet the needs of enterprise, government, university and service provider deployments and gives you uncompromising, high-performance firewall protection. Learn how to protect against today’s emerging threats in this SuperMassive NGFW datasheet.

    Sponsored By Dell Software

  • Podcasts // Feb 2014

    AIG Podcast

    Learn how AIG's Global Performance Architecture Group improved the performance of their services to deliver better experiences and payoffs for businesses and end-users alike. HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before deciding please...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Live Chat in Support Environments

    Abstract: Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why...

    Sponsored By LogMeIn

  • White Papers // Jan 2014

    Google Apps - The leader in Cloud Business Email

    According to a report by The Radicati Group, 27% of the world’s business inboxes now live in the cloud. This whitepaper takes a detailed look into cloud business email and addresses reasons why The Radicati Group has positioned Google as one of the leaders of the pack. Read more.

    Sponsored By Google

  • Case Studies // Jan 2014

    Customer Success Story of University of Central Lancashire:

    ExtremeZ-IP is helping thousands of educational institutions worldwide conquer their Mac/Windows integration challenges. Learn how the University of Central Lancashire, a leading UK institution, is successfully and securely integrating popular Apple products alongside Windows devices in a cross-platform campus environment.

    Sponsored By Acronis

  • White Papers // Jan 2014

    IBM’s System Director VMControl: Advanced Multi-Platform Virtualization Management

    For IT personnel looking to manage cross-platform workloads, IBM VMControl can provide an advanced solution. Read the white paper and learn why this technology beats the competition in terms of automated provisioning, systems integration and resource pooling. Also see how this environment offers advanced image management and higher resilience.

    Sponsored By IBM

  • White Papers // Jan 2014

    Real-Time Business: Playing to Win in the New Global Marketplace

    As in other parts of the world, businesses in North America are increasing their use of real-time systems across a range of business functions. This helps them operate more efficiently and with less risk, and meet the needs of their customers more effectively. Yet when it comes to implementing real-time...

    Sponsored By SAP

  • White Papers // Jan 2014

    The Top Three Characteristics for a Successful Enterprise Mobility Strategy

    Mobile devices can benefit your business by not only allowing your employees to be productive while on-the-go, but also by enhancing your business processes and service delivery. However, IT must create a proactive, institution-wide mobile strategy in order to capitalize on these benefits. Read this white paper to learn...

    Sponsored By SAP

  • White Papers // Dec 2013

    Gartner Names Rally a Magic Quadrant Leader

    Your market moves fast. AndAgile is a proven business advantage for keeping pace with rapidly changing markets. See why so many organizations like yours have chosen Rally to help make this important Agile transition.

    Sponsored By Rally Software

  • White Papers // Nov 2013

    HP Proactive Care Support Overview

    In a complex environment, many components need to work together effectively. Proactive Care is designed specifically to support these environments and bring together services for problem prevention, rapid problem awareness and notification, rapid connection to expertise, and expedited resolution. Learn about Proactive Care in this paper. HP is the...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Nov 2013

    Economics Remains Crucial

    IT managers and industry pundits talk a lot about performance and capacity, but those are often only replacement terms for the real issue: economics. Storage decisions are only necessary because of economics - otherwise we'd put all data in main ("storage-class") memory. With the data avalanche always looming and growing,...

    Sponsored By IBM

  • White Papers // Nov 2013

    Benchmarking Your Service Desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Sponsored By Citrix Online

  • White Papers // Nov 2013

    Top 8 considerations to enable and simplify mobility

    IT departments have a huge opportunity to make their enterprises more agile, cost efficient & competitive by embracing the opportunities available through mobile devices & constant connectivity. Supporting a more mobile workforce & customer base is a necessity.

    Sponsored By ServiceNow

  • Tools & Templates // Nov 2013

    The Four Fundamentals of Your Workforce: Cost, Capacity, Capability, and Quality

    More than half your organization's operating costs are tied to your workforce. Yet the data you have about your employees is incomplete. Shouldn't you know more about the talent in your own organization? See the infographic to learn how Workday is redefining what it means to manage a global,...

    Sponsored By Workday

  • Webcasts // Nov 2013

    Product Preview: Enterprise Cloud for HR and Finance

    Workday provides a suite of global enterprise applications—from HR to Finance—all delivered in the cloud. This video shows how Workday allows businesses to operate with a complete picture of their company, align people and financial performance, keep the workforce engaged and supported, and embrace change across the enterprise.

    Sponsored By Workday

  • Webcasts // Nov 2013

    Benefits Administration

    Companies of all sizes experience challenges managing their employee benefits. With rising costs across the board, there has never been a better time to reassess your employee benefits program. In this video, you will see how Workday gives your company the tools you need to meet your unique business requirements.

    Sponsored By Workday

  • Webcasts // Nov 2013

    Time Tracking

    Want to reduce labor costs, minimize compliance risks, and increase worker productivity? Workday Time Tracking makes all this and more possible. Watch the product preview to learn why Workday is a good fit for your organization.

    Sponsored By Workday

  • White Papers // Nov 2013

    Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management (German)

    Business success in meeting today's dynamic organizational requirements is dependent on its ability to empower a mobile workforce. Business IT resources -- including application, data, and services -- must be securely and reliably accessible by every device employed to perform business tasks, regardless of whether it is owned by the...

    Sponsored By frontrange

  • White Papers // Oct 2013

    HP ProLiant Gen8 Servers Pave the Way for Growing Small and Midsize Companies (IDG Tech Dossier)

    This dossier provides an in-depth look at HP's Gen8 servers and provides decision-making guidance on their technical features and performance capabilities that make them ideal for SMB customers. Sponsored by HP and Intel® Xeon® Processor : Intel, the Intel logo, Xeon, and...

    Sponsored By HP & Intel® Xeon® Processor

  • eBooks // Oct 2013

    Top 6 Project Breakdowns (and How to Fix Them)

    Project management is either one of those things that you are really good at, and you can breeze right through without any issues, or it's something that drives you crazy. Every business owner has experienced some form of project failure, but why? Study the top reasons that projects fail to...

    Sponsored By ConnectWise

  • Webcasts // Oct 2013

    IBM OnDemand Webcast - Boost performance & profitability with better planning & mobile reporting

    See how Ashurst, a top-tier legal service provider for private and public sector clients worldwide, was able to effectively manage organizational change and improve profitability using IBM Business Analytics.

    Sponsored By IBM

  • Podcasts // Oct 2013

    Managers Know More with Oracle Sales Cloud

    Oracle Sales Cloud is Smarter SFA that helps Managers know more. Hit your target with no surprises. Act on opportunities and threats faster. Manage more effectively anywhere, using any device.

    Sponsored By Oracle

  • Podcasts // Oct 2013

    Sales Cloud Overview

    Animated Video: Smarter Selling with Oracle Sales Cloud Oracle Sales Cloud is Smarter Selling that will help reps sell more, managers know more, and companies grow more.

    Sponsored By Oracle

  • White Papers // Oct 2013

    From Fear to Fortune, Lessons from Leveraging the Cloud

    In his latest paper, analyst Tom Kelly offers real-world anecdotes from cloud implementations at a selection of more than 25 organizations, from Fortune 500 to private equity-backed companies, showing examples on how the cloud provides fast- growing companies a scalable infrastructure that supports their growth while improving efficiency and reducing...

    Sponsored By NetSuite

  • eBooks // Sep 2013

    Discover Your Inner Leader - Ebook

    Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader – including you. Now is the time to start harnessing your inner leader to take your company to the next level. Follow the steps in this eBook to become...

    Sponsored By ConnectWise

  • White Papers // Jul 2013

    Big Data Comes of Age (EMA)

    Big Data is a disruptive force causing many companies to totally rethink their strategies for leveraging data. Innovative companies are aligning to new strategies and aggressively matching data, workloads and purpose-built platforms to enhance speed, agility and insight. Read this white paper by leading industry analyst Shawn Rogers of Enterprise...

    Sponsored By SAP

  • eBooks // Mar 2013

    Expert Integrated Systems: Changing the Experience and Economics of IT

    In this eBook, we take an in-depth look at expert integrated systems - what they are, how they work, and how they have the potential to help CIOs achieve dramatic savings while restoring IT's role as business innovator.

    Sponsored By IBM

  • White Papers // Mar 2013

    The Power of Cloud - Driving business model innovation

    Although cloud is widely recognized as a technology game changer, its potential for driving business innovation remains virtually untapped. Indeed, cloud has the power to fundamentally shift competitive landscapes by providing a new platform for creating and delivering business value. To take advantage of cloud’s potential to transform internal operations,...

    Sponsored By IBM

  • White Papers // Feb 2013

    Increase productivity and security with identity and access management

    Managing user identities and user-access privileges is a cornerstone of effective security for organizations. It is vitally important to verify that only the right people can access protected resources and that their activities are sufficiently monitored. However, in order to effectively compete and meet customer expectations, organizations are increasing the...

    Sponsored By IBM

  • eBooks // Dec 2012

    Discover Your Inner Leader

    Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader - including you. Now is the time to start harnessing your inner leader to take your company to the next level. Follow the steps in this eBook to become...

    Sponsored By ConnectWise

  • White Papers // Jul 2012

    Bring Your Own Device Policy Guidebook

    Since 2008, Aberdeen research has been tracking a radical transformation taking place in the enterprise: more and more organizations are permitting, even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. While at first appearing to radically lower the cost of enterprise...

    Sponsored By SAP

  • White Papers // Dec 2009

    Reaping the Benefits of Next Generation Dashboards

    Traditional BI solutions face many obstacles and limitations. However, the need for timely and succinct business intelligence (BI) continues to grow. As a result, BI has continued to evolve - creating a next generation of BI. This white paper explores how organizations are demanding more integrated and flexible business intelligence...

    Sponsored By SAP

  • White Papers // Apr 2014

    Storage: Economics Remains Crucial

    IT managers and industry experts talk a lot about performance and capacity, but those are often only replacement terms for the real issue: economics. Storage decisions are only necessary because of economics -- otherwise all data would be stored in main memory. With the data avalanche always looming and growing,...

    Provided By IBM

  • Presentations // Mar 2014

    Aruba Networks Corporate Video

    Aruba Networks Corporate Video

    Provided By Aruba Networks

  • Webcasts // Mar 2014

    5 Conversations You Need to Have with Your Employees

    Join us for this LIVE event! Tuesday, April 15th 10:00 AM PDT / 1:00 PM EDT Most employee engagement issues can be solved through better communication between managers and staff. Yet many managers don’t know when to talk, what to talk about or even how to do it right....

    Provided By Citrix Online

  • White Papers // Mar 2014

    Platform Boot Integrity Platform Foundation for Foundation Trusted Compute Pools

    In this article we will take a deep look into ensuring boot integrity of the platform which in turn boils down to ensuring the integrity of a number of platform components: the integrity of prelaunch and launch components covering firmware, BIOS and hypervisor. Boot integrity is foundational in embodying the...

    Provided By Intel

  • White Papers // Mar 2014

    The New Business of Business Leaders: Hiring and Onboarding

    This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave.

    Sponsored By Oracle

  • White Papers // Jan 2014

    IBM’s System Director VMControl: Advanced Multi-Platform Virtualization Management

    For IT personnel looking to manage cross-platform workloads, IBM VMControl can provide an advanced solution. Read the white paper and learn why this technology beats the competition in terms of automated provisioning, systems integration and resource pooling. Also see how this environment offers advanced image management and higher resilience.

    Sponsored By IBM

  • White Papers // Feb 2014

    IBM Requirements management for smart products Resources

    If you are new to requirements management, or wish to improve your existing requirements management process, the resources in this e-Kit will provide you with useful guidance and advice. Learn what requirements management is and how it can help your organization improve quality, reduce costs and better meet customer needs...

    Sponsored By IBM

  • White Papers // Apr 2014

    Designed to be the best

    Forward-thinking organizations are recognizing the superiority of Power Systems* technology. The Power Systems family offers the ultimate system for today’s compute intensive business applications and databases. “Power Systems continues to prove itself as the ultimate system for compute intensive workloads, high performance analytics, high performance UNIX*, and high performance computing....

    Sponsored By IBM

  • eBooks // Apr 2014

    Guarding the Castle

    Learn the strategies and tools that cybercriminals use to infiltrate your network and how you can stop them. See how you can secure your network every minute of the day, against all types of malware, with a high performance firewall that protects against the latest global threats.

    Sponsored By Dell Software

  • White Papers // Apr 2014

    How Leaders Are Accelerating Competitive Differentiation With Cloud

    According to a survey by the IBM Centre for Applied Insights and Oxford Economics, business leaders are becoming increasingly focused on the business value of cloud. Although the participant’s cloud strategies differ in terms of scope, platform and delivery models, the primary takeaway from the survey is that cloud is...

    Sponsored By IBM

  • White Papers // Apr 2014

    CloudAccess.net brings high performance to the cloud Case Study

    CloudAccess.net is using an all-flash storage array to support top performance at a competitive cost for its Joomla! Virtual Private Memory Cloud – the world’s fastest Joomla cloud hosting system.

    Sponsored By IBM

  • White Papers // Apr 2014

    IDC White Paper: Best Practices for Cloud Adoption

    Adopting the Cloud is not a "one-off" engagement. Rather, it's a journey, spanning multiple stages of adoption. Lear about best practicies in infrastructure, process, and skill-sets as your organization embarks on it's own Cloud journey.

    Sponsored By IBM

  • White Papers // Nov 2013

    Economics Remains Crucial

    IT managers and industry pundits talk a lot about performance and capacity, but those are often only replacement terms for the real issue: economics. Storage decisions are only necessary because of economics - otherwise we'd put all data in main ("storage-class") memory. With the data avalanche always looming and growing,...

    Sponsored By IBM

  • White Papers // Mar 2014

    Considerations for Maximizing Analytics Performance

    In this report, Philip Howard of Bloor Research compares performance capabilities of the leading business intelligence platforms. Companies studied in this comparison are IBM® (Cognos, DB2 with BLU Acceleration), SAP (BusinessObjects, HANA), Oracle (Business Intelligence, Exadata) and Microsoft (Business Intelligence, SQL Server). His conclusion: "DB2® with BLU Acceleration should not...

    Sponsored By IBM

  • Webcasts // Oct 2013

    IBM OnDemand Webcast - Boost performance & profitability with better planning & mobile reporting

    See how Ashurst, a top-tier legal service provider for private and public sector clients worldwide, was able to effectively manage organizational change and improve profitability using IBM Business Analytics.

    Sponsored By IBM

  • White Papers // Nov 2013

    Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management (German)

    Business success in meeting today's dynamic organizational requirements is dependent on its ability to empower a mobile workforce. Business IT resources -- including application, data, and services -- must be securely and reliably accessible by every device employed to perform business tasks, regardless of whether it is owned by the...

    Sponsored By frontrange

  • White Papers // Feb 2014

    Enterprise Best Practices for Real Time Auditing and Event Archival

    With data being generated at a record-setting pace, it’s never been more critical for your organization to properly manage it. Learn how the insights in this white paper can help transform your IT organization and help them intelligently collect, organize and store data.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    SuperMassive Series data sheet

    The Dell™ SonicWALL™ SuperMassive™ Next-Generation Firewall (NGFW) platform is built to meet the needs of enterprise, government, university and service provider deployments and gives you uncompromising, high-performance firewall protection. Learn how to protect against today’s emerging threats in this SuperMassive NGFW datasheet.

    Sponsored By Dell Software

  • White Papers // Jul 2013

    Big Data Comes of Age (EMA)

    Big Data is a disruptive force causing many companies to totally rethink their strategies for leveraging data. Innovative companies are aligning to new strategies and aggressively matching data, workloads and purpose-built platforms to enhance speed, agility and insight. Read this white paper by leading industry analyst Shawn Rogers of Enterprise...

    Sponsored By SAP

  • White Papers // Jan 2014

    Real-Time Business: Playing to Win in the New Global Marketplace

    As in other parts of the world, businesses in North America are increasing their use of real-time systems across a range of business functions. This helps them operate more efficiently and with less risk, and meet the needs of their customers more effectively. Yet when it comes to implementing real-time...

    Sponsored By SAP

  • White Papers // Jan 2014

    The Top Three Characteristics for a Successful Enterprise Mobility Strategy

    Mobile devices can benefit your business by not only allowing your employees to be productive while on-the-go, but also by enhancing your business processes and service delivery. However, IT must create a proactive, institution-wide mobile strategy in order to capitalize on these benefits. Read this white paper to learn...

    Sponsored By SAP

  • White Papers // Jan 2014

    Google Apps - The leader in Cloud Business Email

    According to a report by The Radicati Group, 27% of the world’s business inboxes now live in the cloud. This whitepaper takes a detailed look into cloud business email and addresses reasons why The Radicati Group has positioned Google as one of the leaders of the pack. Read more.

    Sponsored By Google

  • Case Studies // Jan 2014

    Customer Success Story of University of Central Lancashire:

    ExtremeZ-IP is helping thousands of educational institutions worldwide conquer their Mac/Windows integration challenges. Learn how the University of Central Lancashire, a leading UK institution, is successfully and securely integrating popular Apple products alongside Windows devices in a cross-platform campus environment.

    Sponsored By Acronis

  • eBooks // Sep 2013

    Discover Your Inner Leader - Ebook

    Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader – including you. Now is the time to start harnessing your inner leader to take your company to the next level. Follow the steps in this eBook to become...

    Sponsored By ConnectWise

  • White Papers // Oct 2013

    HP ProLiant Gen8 Servers Pave the Way for Growing Small and Midsize Companies (IDG Tech Dossier)

    This dossier provides an in-depth look at HP's Gen8 servers and provides decision-making guidance on their technical features and performance capabilities that make them ideal for SMB customers. Sponsored by HP and Intel® Xeon® Processor : Intel, the Intel logo, Xeon, and...

    Sponsored By HP & Intel® Xeon® Processor

  • White Papers // Dec 2013

    Gartner Names Rally a Magic Quadrant Leader

    Your market moves fast. AndAgile is a proven business advantage for keeping pace with rapidly changing markets. See why so many organizations like yours have chosen Rally to help make this important Agile transition.

    Sponsored By Rally Software

  • White Papers // Feb 2014

    Avoiding Cloud Security Audit Pitfalls

    INetU regularly comes across pitfalls that make cloud audits more painful for its SaaS clients and their end customers when they undergo on-site and survey audits. Preparation is the key to successfully navigating cloud audits and one of the biggest points of preparation is knowledge. Whether a SaaS service provider...

    Sponsored By INetU

  • White Papers // Feb 2014

    Post-Breach Survival Guide

    The onslaught of cyber-attacks and organized criminals seeking to steal corporate data has put even the most well-defended organizations at risk of suffering a data breach. While organizations shouldn’t give up their efforts to institute preventative IT security controls, they should also steel themselves to the all-too-real possibility of suffering...

    Sponsored By INetU

  • White Papers // Mar 2014

    4 pitfalls of S&OP implementations

    This briefing lists 4 pitfalls of S&OP implementations that keep companies from getting the most out of their S&OP systems. While implementing S&OP is never easy, avoiding these pitfalls can enable your company to succeed in its S&OP endeavors.

    Sponsored By Quintiq

  • White Papers // Mar 2014

    5 things delivery performance stars know about tactical inventory planning

    This briefing lists five things delivery performance stars know about tactical inventory planning. It includes proven strategies to reduce lead times, improve delivery performance, minimize inventory and satisfy customers.

    Sponsored By Quintiq

  • White Papers // Mar 2014

    Fast tracking Integrated Business Planning

    This briefing discusses integrated business planning (IBP) and mechanics behind it. IBP is integrates processes, tools and business competencies. IBP can prepare your business to grow, gain more profit, and beat the competition.

    Sponsored By Quintiq

  • White Papers // Mar 2014

    The 3 Dimensions of Integrated Business Planning

    Effective IBP ensures an optimal equilibrium between supply and demand, optimizes workforce planning and gives the CFO and other C-level managers a comprehensive view of each department’s goals.

    Sponsored By Quintiq

  • White Papers // Jan 2014

    Live Chat in Support Environments

    Abstract: Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn

  • Podcasts // Feb 2014

    AIG Podcast

    Learn how AIG's Global Performance Architecture Group improved the performance of their services to deliver better experiences and payoffs for businesses and end-users alike. HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before deciding please...

    Sponsored By Hewlett-Packard (HP)

  • Videos // Apr 2014

    Engage, Empower and WIN customers by Making First the Mile Smarter with Kofax

    A video that will give you insights on how Kofax helps organisations to increase their responsiveness to customers and put emphasis on the need for a mobile application strategy. Watch this short video now to see how Kofax helped organisations grow their businesses while reducing operating costs.

    Sponsored By Kofax_AU

  • Webcasts // Apr 2014

    Live Webcast: Who’s Holding You Hostage? Tips from a Former FBI Negotiation Trainer on How to Get Through to Anyone

    Join us for this LIVE event! Wednesday, May 21st 11:00 AM PDT / 2:00 PM EDT The first make-or-break step in persuading anyone to do anything is getting them to hear you out. But one of the most effective ways to make that happen is to start listening to...

    Sponsored By Citrix Online

  • White Papers // Apr 2014

    Aberdeen Group Report: Improving Engagement with Multi-Channel Service

    In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a...

    Sponsored By LogMeIn

  • eBooks // Feb 2014

    Marketing: Connecting with the Chief Executive Customer

    CMOs and their marketing teams are squarely in the spotlight as organizations look to them to chart a course across today’s turbulent landscape. The pressure is intense, the scope of the challenge unprecedented.

    Sponsored By IBM

  • White Papers // Feb 2014

    The Who, What, Where, When and How of Real-time Personalization

    Personalization is on the rise as companies strive to meet customer expectations for a more customized and relevant experience. When used effectively, the rewards of personalization can be enormous—increasing sales and revenue, and enhancing online conversion rates.

    Sponsored By IBM

  • Downloads // May 2012

    Oracle Crystal Ball Download - 30 Day Free Trial

    Oracle Crystal Ball is the leading spreadsheet-based application suite for predictive modeling, forecasting, simulation, and optimization. It gives you unparalleled insight into the critical factors affecting risk. With Crystal Ball, you can make the right tactical decisions to reach your objectives and gain a competitive edge under even the most...

    Provided By Oracle

  • White Papers // Apr 2013

    10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition

    IT is a very fast changing industry - what is hot today may be a tiny niche market in only a few years, while things few have heard of may be huge trends in the same timeframe. There are many new technologies on the way, and that means opportunities for...

    Provided By Global Knowledge

  • Downloads // Jul 2006

    Download Savvion's Free Business Process Modeling Software

    The first step in improving your business processes is to articulate precisely where bottlenecks exist, and the most efficient way to do that is by simulating your existing processes using business process modeling software. To help you get started, Savvion offers its Process Modeler, a component of Savvion BusinessManager,...

    Provided By Savvion

  • White Papers // Oct 2013

    Ziff Davis: Top Five Considerations for Self-Service BI Dashboards

    The core of BI remains the “dashboard”. In its simplest form, the dashboard is a report generated from a BI system that displays predefined measures, metrics, and aggregated data to a user. Learn why the most significant trend in business intelligence today is the “self-service” dashboard.

    Provided By IBM