Outsourcing

Companies are exploring new regions and best practices as they choose third-party organizations for business services.

  • White Papers // Mar 2015

    Endpoint Buyers Guide

    Evaluating the many components that make up an endpoint security solution can be overwhelming. This buyers guide provides independent research and test results to help you determine your endpoint security solution requirements and identify the vendor that best meets your needs.

    Sponsored By Sophos

  • White Papers // Feb 2015

    Deliver Actionable Identity Intelligence with Solutions from IBM

    Integrated, intelligent IBM Security identity and access management solutions are designed to turn identity into the new security perimeter so organizations can better govern identities, gain control, and employ analytics in support of both security and regulatory compliance.

    Sponsored By IBM

  • White Papers // Feb 2015

    Information Governance Confidence Calculator: English

    Confidence in information is vital for business users who make impactful decisions based on analytical insights. While easy to define, confidence has proven difficult to measure and visualize. To address this need, Aberdeen Group has developed the Information Confidence Calculator (ICC).

    Sponsored By IBM

  • White Papers // Jan 2015

    APM SaaS and Analytics Step Up to Meet the Needs of Modern Applications, Mobile Users, and Hybrid Cloud Architectures

    This IDC Technology Spotlight report examines the critical role that SaaS and analytics are playing in the transformation of the APM market. The paper also considers the impact on the market of IBM's recently introduced Performance Management (SaaS) and IT Operations Analytics offerings. Read More..

    Sponsored By IBM

  • Videos // Nov 2014

    Video - HP LiveVault

    This video is a demonstration of how LiveVault, a cloud-based server data protection solution from HP Autonomy, can be used to protect critical file data stored on a HP StoreEasy Storage appliance.

    Sponsored By HP

  • White Papers // Nov 2014

    How to Sell Clients on Co-Managed IT Services

    Offering co-managed IT can be profitable, but is often difficult to sell clients on. The business owner is weary of adding IT costs and the IT Manager is worried about his job being outsourced. Learn how to educate each of them on your value and overcome these roadblocks in the...

    Sponsored By ConnectWise

  • White Papers // Nov 2014

    Case Study: How one MSP leaned on a community of peers to transform their business

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged ConnectWise and their engaged community to transform their business from break-fix to managed services.

    Sponsored By ConnectWise

  • White Papers // Aug 2014

    2014 Gartner Magic Quadrant for SIEM

    "IBM Security QRadar has been positioned again in the Leaders quadrant of the Gartner Magic Quadrant for SIEM. In addition to providing a technology that is a good match to current customer requirements, Leaders also show evidence of superior vision and execution for anticipated requirements. Gartner reveals that customers' greatest...

    Sponsored By IBM

  • White Papers // Jun 2014

    Requirements for an Application Release Automation Platform

    This whitepaper discusses: The specific requirements of application release and deployment automation platforms in order for it to prove beneficial, effective, and offer a substantial return on investment How to evaluate a release automation platform

    Sponsored By CA Technologies

  • White Papers // Mar 2014

    IBM QRadar Security Intelligence: Perception Capture Study

    Ponemon Institute conducted 1:1 confidential interviews with 25 IT security practitioners from U.S. companies for this independent study of QRadar SIEM users. Figures presented include total costs to acquire, deploy and run QRadar.

    Sponsored By IBM

  • White Papers // Feb 2014

    Applying Agile Principles to the Development of Smarter Products

    Agile development has become a cornerstone of most software development organizations. Marked by iterative processes that deliver incremental value over time, agile development has enabled organizations to manage software complexity more effectively and to improve quality and time to market compared with previous development processes.

    Sponsored By IBM

  • White Papers // Jan 2014

    The Business Value of Managed Services

    Research shows that today’s business goals are centered on reducing costs, strengthening customer relationships and improving financial management. The biggest challenges to achieving these goals are lack of skills and investment funds, and inadequate linkages between the IT environment and how business processes are managed. Read this analyst report to...

    Sponsored By IBM

  • White Papers // Oct 2013

    Top Ten Criteria for Selecting a Managed Services Provider

    When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how...

    Sponsored By IBM

  • White Papers // Oct 2014

    Outsourcing IT: The benefits and how to find the right partner

    IT has become so crucial to the working day that many businesses are outsourcing their IT functions to external experts. The right suppliers provide specialist technical support and make sure your systems work as hard as possible for your business. And because outsourcing is so much cheaper than recruiting the...

    Provided By IT Lab

  • White Papers // Oct 2014

    Guide to Outsourcing Your Website Development Project

    Expert Market's new business guide makes outsourcing to web agencies simple and effective, helping to solve a problem faced by many small businesses.

    Provided By Expert Market

  • White Papers // Sep 2014

    Executive Summary: The Gathering Threat

    Enterprises today are seeing a rapid growth of unstructured content and an increased variety of content types, making consistent and secure management of corporate information increasingly difficult. As data continues to expand, it threatens to overwhelm IT infrastructures and leave organizations vulnerable to risk and non-compliance.

    Provided By Open Text

  • White Papers // Sep 2014

    McAfee a Leader in the 2014 Gartner Magic Quadrant for Endpoint Protection Platforms

    Leading analyst firm Gartner has positioned McAfee as a Leader in the Gartner Magic Quadrant for Endpoint Protection Platforms for six consecutive years. Read the report to learn why McAfee is positioned highest for completeness of vision in the leader's quadrant and gain a better understanding of the factors driving...

    Provided By Intel Security McAfee

  • White Papers // Aug 2014

    Maintaining Oracle Database Performance in a Perfect Storm

    The cloud, big data and mobility are three of the most disruptive technologies Oracle DBAs face today. Are you prepared for the perfect storm of increased application complexity and dynamism, as well as explosive growth in database size and data velocity? Download the white paper and discover how Foglight for...

    Provided By Dell Software

  • White Papers // Jul 2014

    Assessing the Business Value of Unified Communications

    Download this white paper to learn how you can measure the benefits of UC from reduced costs, increased availability, and improved IT. Read more...

    Provided By HP US

  • White Papers // Jun 2014

    Follow the money, Follow the crime

    A white paper discussing the benefits of outsourcing managed security services and outlining effective strategies, as well as 10 of the most important criteria to consider, when choosing a managed security services provider.

    Provided By IBM

  • White Papers // Jun 2014

    Gartner Magic Quadrant paper

    Latest Gartner Magic Quadrant report positions IBM among the leaders in managed security services providers, based on "ability to execute" and "completeness of vision."

    Provided By IBM

  • White Papers // Jun 2014

    Whitepaper: Datacom’s Multi-cloud Services

    Each cloud has its pros and cons: private can be too expensive, public often doesn’t fit organisations’ application requirements and hybrid can be too complicated. And each cloud services provider brings different challenges to the table, such as the inability to scale on demand, uncontrollable costs and unreliable security.Find out...

    Provided By EMC

  • Webcasts // May 2014

    On-demand Webcast: Identity is the new perimeter

    The traditional enterprise IT infrastructure model has been one of centralized PCs and applications, accessed by users on the corporate network behind the firewall. This has recently given way to a much more fragmented model where applications are accessed by users outside the firewall through the cloud and on mobile...

    Provided By Centrify

  • White Papers // May 2014

    IDC Report: Driving Business Optimization with End-to-End Performance Testing

    A latest IDC report brings some insights on how to overcome the challenges of performance testing and implement a successful performance testing framework.

    Provided By HP US

  • Videos // Apr 2014

    Leverage Managed Services to Drive Availability, Reduce Outages, Access Skills and Cut Costs

    Studies show there are many reasons organizations turn to managed services, from reducing outages and cutting costs to tapping into a broader IT skill set. IBM Integrated Managed Infrastructure Services can help achieve all of these things, enabling you

    Provided By IBM

  • White Papers // Mar 2014

    ERP in the Cloud and the Modern Business

    Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP. View IDC’s WhitePaper: ERP in the Cloud and the Modern...

    Provided By Oracle

  • Videos // Mar 2014

    IDC iView tool: Evolving Support Scenarios for a New Style of IT

    This is an interactive, web-based view of the same content as in the IDC whitepaper, “Support a New Style of IT: The Value of the 3rd Platform”. This outlines the HP Support Portfolio and discusses, in detail, Datacenter Care, Proactive Care, Foundation Care and Lifecycle Event Services. IDC discusses how...

    Provided By Hewlett-Packard (HP)

  • Webcasts // Mar 2014

    On-demand Webcast: As threats become more sophisticated, so too must next generation firewalls

    Not a day goes by without security threat news. Whether it's foreign hackers who have been living inside a famous company's network for years, or criminals stealing data from credit cards, employment and patient records, and selling them for pennies to other criminals, each day the situation gets worse. As...

    Provided By Dell Software

  • Research // Jan 2014

    2013-2014 World Quality Report

    Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, and Sogeti, its local professional services division, have released the findings of the fifth World Quality Report. The report, published in conjunction with HP, reveals that application Testing and Quality Assurance (QA) now accounts for almost a...

    Provided By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Surviving The Technical Security Skills Crisis

    An Assessment Of The Current Security Skills Landscape And How To Overcome It As new threats emerge every day, the need for qualified security staff is growing. But there aren't enough people with technical security skills to go around. That gap is leaving organizations exposed. In fact, in a recent...

    Provided By IBM

  • White Papers // Jan 2014

    Choosing a partner for enterprise cloud production workloads

    Many IT professionals cite loss of control as a barrier to using third-party partners for enterprise cloud construction and management. Read the white paper to learn how IBM SmartCloud Services help knock down this barrier by offering the cost-savings and convenience of a third-party cloud with a web portal that...

    Provided By IBM

  • White Papers // Jan 2014

    10 criteria for selecting a managed services provider

    When you're faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out...

    Provided By IBM

  • White Papers // Dec 2013

    Mitigating Risk: Why Sticking with Windows XP is a Bad Idea

    In this IDC white paper, Al Gillen, Program Vice President for IDC's System Software Research team, provides an overview of the IDC White Paper Mitigating Risk: Why Sticking with Windows XP is a Bad Idea. This white paper covers the business and operational benefits associated with a move to Windows...

    Provided By Hewlett-Packard

  • Podcasts // Nov 2013

    Why care about managed services? Transformational benefits, that's why

    This mini paper and podcast features Lynn Koch discussing the benefits of managed services.

    Provided By IBM

  • White Papers // Nov 2013

    How to benchmark your service desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Provided By Citrix Online

  • White Papers // Oct 2013

    IDC Topline: Demystifying Managed Print Service

    This paper will define the overarching concept of Outsourced Document Services (ODS) and then drill down on characteristics of the various document services under ODS, which include MPS; enabling the reader to differentiate MPS from the other print services offerings in the market. Lastly, the benefits of MPS will be...

    Provided By Fuji Xerox

  • White Papers // Oct 2013

    Selecting an Outsourcing Partner for Offshoring

    Intense competition and a strong desire to enhance efficiencies are now driving organizations across the world to embrace outsourcing in a big way. Software development outsourcing has come to be seen as offering greater business value by way of reducing cost & risks. Outsourcing also offers other benefits such as...

    Provided By R Systems International

  • Case Studies // Sep 2013

    The true partnership approach to learning

    ASG leverages the SkillSoft learning program to create a competitive edge in their highly skilled workforce, providing added value and the excellence in standards their customers have come to expect and rely on. Moreover, on-going relevant skills upgrading has led to enhancements in daily operations and delivery service, and greater...

    Provided By SkillSoft

  • White Papers // Jul 2013

    Oracle Talent Cloud: A Strategic Approach to Talent Management

    Strategic talent management requires looking at the big picture. You can have a great recruiting strategy but later lose your top recruits due to a lack of employee development. You can have the right leaders for organizational success today but be thrown for a loop when one of them leaves...

    Provided By Oracle

  • White Papers // Jul 2013

    Simplify People Management and Build the Best Talent

    To bring real value to their organizations, HR leaders need a comprehensive and integrated human capital management cloud solution that provides depth of functionality without sacrificing agility and that can be easily integrated into their current IT ecosystem. This white paper discusses the new challenges and opportunities that are...

    Provided By Oracle

  • White Papers // Feb 2014

    Applying Agile Principles to the Development of Smarter Products

    Agile development has become a cornerstone of most software development organizations. Marked by iterative processes that deliver incremental value over time, agile development has enabled organizations to manage software complexity more effectively and to improve quality and time to market compared with previous development processes.

    Sponsored By IBM

  • White Papers // Feb 2015

    Information Governance Confidence Calculator: English

    Confidence in information is vital for business users who make impactful decisions based on analytical insights. While easy to define, confidence has proven difficult to measure and visualize. To address this need, Aberdeen Group has developed the Information Confidence Calculator (ICC).

    Sponsored By IBM

  • White Papers // Oct 2013

    Top Ten Criteria for Selecting a Managed Services Provider

    When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how...

    Sponsored By IBM

  • White Papers // Mar 2014

    IBM QRadar Security Intelligence: Perception Capture Study

    Ponemon Institute conducted 1:1 confidential interviews with 25 IT security practitioners from U.S. companies for this independent study of QRadar SIEM users. Figures presented include total costs to acquire, deploy and run QRadar.

    Sponsored By IBM

  • White Papers // Jan 2015

    APM SaaS and Analytics Step Up to Meet the Needs of Modern Applications, Mobile Users, and Hybrid Cloud Architectures

    This IDC Technology Spotlight report examines the critical role that SaaS and analytics are playing in the transformation of the APM market. The paper also considers the impact on the market of IBM's recently introduced Performance Management (SaaS) and IT Operations Analytics offerings. Read More..

    Sponsored By IBM

  • Videos // Nov 2014

    Video - HP LiveVault

    This video is a demonstration of how LiveVault, a cloud-based server data protection solution from HP Autonomy, can be used to protect critical file data stored on a HP StoreEasy Storage appliance.

    Sponsored By HP

  • White Papers // Jun 2014

    Requirements for an Application Release Automation Platform

    This whitepaper discusses: The specific requirements of application release and deployment automation platforms in order for it to prove beneficial, effective, and offer a substantial return on investment How to evaluate a release automation platform

    Sponsored By CA Technologies

  • White Papers // Nov 2014

    How to Sell Clients on Co-Managed IT Services

    Offering co-managed IT can be profitable, but is often difficult to sell clients on. The business owner is weary of adding IT costs and the IT Manager is worried about his job being outsourced. Learn how to educate each of them on your value and overcome these roadblocks in the...

    Sponsored By ConnectWise

  • White Papers // Nov 2014

    Case Study: How one MSP leaned on a community of peers to transform their business

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged ConnectWise and their engaged community to transform their business from break-fix to managed services.

    Sponsored By ConnectWise

  • White Papers // Feb 2015

    Deliver Actionable Identity Intelligence with Solutions from IBM

    Integrated, intelligent IBM Security identity and access management solutions are designed to turn identity into the new security perimeter so organizations can better govern identities, gain control, and employ analytics in support of both security and regulatory compliance.

    Sponsored By IBM

  • White Papers // Jan 2014

    The Business Value of Managed Services

    Research shows that today’s business goals are centered on reducing costs, strengthening customer relationships and improving financial management. The biggest challenges to achieving these goals are lack of skills and investment funds, and inadequate linkages between the IT environment and how business processes are managed. Read this analyst report to...

    Sponsored By IBM

  • White Papers // Aug 2014

    2014 Gartner Magic Quadrant for SIEM

    "IBM Security QRadar has been positioned again in the Leaders quadrant of the Gartner Magic Quadrant for SIEM. In addition to providing a technology that is a good match to current customer requirements, Leaders also show evidence of superior vision and execution for anticipated requirements. Gartner reveals that customers' greatest...

    Sponsored By IBM

  • White Papers // Mar 2015

    Endpoint Buyers Guide

    Evaluating the many components that make up an endpoint security solution can be overwhelming. This buyers guide provides independent research and test results to help you determine your endpoint security solution requirements and identify the vendor that best meets your needs.

    Sponsored By Sophos

  • White Papers // Jun 2014

    Whitepaper: Datacom’s Multi-cloud Services

    Each cloud has its pros and cons: private can be too expensive, public often doesn’t fit organisations’ application requirements and hybrid can be too complicated. And each cloud services provider brings different challenges to the table, such as the inability to scale on demand, uncontrollable costs and unreliable security.Find out...

    Provided By EMC

  • White Papers // Oct 2014

    Outsourcing IT: The benefits and how to find the right partner

    IT has become so crucial to the working day that many businesses are outsourcing their IT functions to external experts. The right suppliers provide specialist technical support and make sure your systems work as hard as possible for your business. And because outsourcing is so much cheaper than recruiting the...

    Provided By IT Lab

  • Downloads // Jan 2004

    In-house vs. outsourced help desk costs

    Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to cut costs. This Excel spreadsheet provides some solid numbers to help you decide.

    Provided By TechRepublic

  • White Papers // Jul 2008

    Information Technology and Process Performance: An Empirical Investigation of the Interaction Between IT and Non-IT Resources

    Drawing on the resource-based view, the authors propose a configurational perspective of how IT assets and capabilities affect firm performance. Their premise is that IT assets and IT managerial capabilities are components in organizational design, and as such, their impact can only be understood by taking into consideration the interactions...

    Provided By University of Calgary

  • White Papers // Dec 2006

    Outsourcing Management Software Tools: Executive Point of View

    Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management (OM) tools have been developed. OM tools help drive and reflect operational and management discipline, provide greater accuracy and independence from outsourcing service providers, and serve as...

    Provided By EquaTerra

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • Case Studies // Jul 2009

    Global Provider of Business Process Outsourcing(BPO)

    Sitel business need is to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming global regulatory standards and develop multi-tier change and configuration control processes that enables company to meet its goal of providing customers with a low-cost...

    Provided By Tripwire

  • White Papers // Nov 2010

    HP MPS brings cost-efficiency, visibility to print environment

    Cost reductions, feature-rich devices, more project time for technology staff-PerkinElmer points to HP Managed Print services (MPs) as the solution that transformed an inefficient, resource-intensive print environment into a streamlined system that paves the way for future electronic workflow initiatives. HP MPs has completely changed the landscape. We've drastically...

    Provided By Hewlett-Packard (HP)

  • White Papers // Apr 2011

    Implementing Managed Print Services Globally

    The beginning of any managed print services (MPS) deployment can be challenging, even more so when done for a company with many locations around the globe. Typically, global MPS deals are very complex because of different geographies, different requirements, different localizations, different print distribution methods, different pricing structures, different currency...

    Provided By Hewlett-Packard (HP)

  • White Papers // Feb 2011

    IDC Link Report - HP's Initiative for Cloud Computing

    This analysis compares various cloud offerings in the market. Discover resources available to help you assess your options and accelerate the launch of your initiative. Co-Sponsored by:

    Provided By Hewlett-Packard (HP)

  • White Papers // Oct 2009

    A Green Approach to Managing Information: Becoming "Greener" by Outsourcing Business Functionality

    In today's economic climate, there are many conflicting priorities that have to be addressed: storing increasing amounts of information for compliance purposes, content "bloom" caused by people hoarding electronic copies of documents, cost reduction targets to be met, and being "environmentally green" without spending any money. Yet with today's technology,...

    Provided By Hewlett-Packard (HP)

  • White Papers // Jul 2013

    Oracle Talent Cloud: A Strategic Approach to Talent Management

    Strategic talent management requires looking at the big picture. You can have a great recruiting strategy but later lose your top recruits due to a lack of employee development. You can have the right leaders for organizational success today but be thrown for a loop when one of them leaves...

    Provided By Oracle

  • White Papers // Jul 2013

    Simplify People Management and Build the Best Talent

    To bring real value to their organizations, HR leaders need a comprehensive and integrated human capital management cloud solution that provides depth of functionality without sacrificing agility and that can be easily integrated into their current IT ecosystem. This white paper discusses the new challenges and opportunities that are...

    Provided By Oracle

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle

  • Case Studies // Jan 2012

    Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success

    In the highly competitive Canadian wireless market, Mobilicity has a very innovative business model for its operational and IT strategy: outsourcing virtually all of its mission-critical functions. Their challenges are aggressive time to market for new business, rapid expansion strategy faced with intense competition, need to build an entire infrastructure...

    Provided By Amdocs

  • White Papers // Jan 2010

    Outsourcing Strategy - Adopting A Holistic View

    Is outsourcing all about cost reduction? In many cases it is, but there is much more that outsourcing can provide. In order to maximize the overall benefits, outsourcing strategies should consider, in addition to cost reduction, aspects such as business processes and operations quality improvement, business growth and modernization enablement,...

    Provided By Amdocs

  • White Papers // Jan 2012

    OSS Managed Services - A New Business Model for Service Providers

    According to analyst firm Informa Telecoms and Media, today, time to market and cost control pressures are leading service providers to consider outsourcing their Operations Support Systems (OSS) and business processes. Although OSS is a fundamental contributor to profitability, an increasing number of service providers are concluding that aging systems,...

    Provided By Amdocs

  • White Papers // Jul 2010

    Why email and web security should be tied together

    Today's threat environment is increasingly complex, with hackers using sophisticated exploits that use both email and web vulnerabilities in combination to try to make their attacks more successful. Organisations need to take a holistic view of their communications mechanisms to shield themselves and safeguard their assets.

    Provided By Webroot Software

  • White Papers // Jul 2010

    Next-generation email and web security

    By combining email and web security controls, organisations can better protect themselves from the inbound and outbound threats that they face. This paper discusses what organisations should look for--especially given the benefits of outsourcing such services to a cloud-based service provider.

    Provided By Webroot Software

  • White Papers // Jul 2010

    The benefits of basing email and web security in the cloud

    Today's threat landscape is complex and no organisation is immune from security threats, no matter their size. The low upfront investment and the high level of protection that such services provide are key benefits of subscribing to such services rather than having to deploy the technology themselves.

    Provided By Webroot Software

  • White Papers // Oct 2010

    Unifying electronic communications for enhanced security

    Through combined, integrated web and email protection, organisations will be in a better position to protect personal and sensitive corporate information from online and internal threats, which is especially important given the sophisticated nature of today's threats that are highly targeted and that use blended vectors of attack.

    Provided By Webroot Software

  • White Papers // Oct 2009

    Procurement Outsourcing: Trends, Challenges, Benefits and a Roadmap for Implementation

    Compared to the more established practices in finance, accounting and HR, procurement outsourcing is a relatively new area that has been garnering significant attention because of its ability to have a much larger impact on an organization. This white paper explains trends in procurement outsourcing, areas within the procurement space...

    Provided By TPI

  • White Papers // Jun 2011

    Managing User Requirement Risks - An Exploratory Study of IS Projects From the Views of Outsourcing Teams

    Requirement risk is often identified as a reason contributing to Information Systems Development (ISD) project failure but has not been adequately explored in the IS literature. Requirement risk refers to the uncertainties caused by differences between the requirements perceived by system developers and user groups' expectation of the system. Requirement...

    Provided By University of Sheffield

  • White Papers // Sep 2012

    The value of training the IT organization

    CIOs and IT managers routinely monitor and justify every investment they make. And they must make every effort to ensure each project succeeds and produces business benefits no matter how complex the deployment. During challenging economic periods when pressure increases to produce more with less, IT managers may see training...

    Provided By Hewlett-Packard (HP)

  • White Papers // Apr 2013

    Manage IT Services Efficiently: Serve Business Effectively.

    Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. The management approach for these hybrid environments needs to take a step forward and start to focus on service level management, not the care and...

    Provided By Hewlett-Packard (HP)

  • White Papers // Apr 2013

    Manage IT services efficiently. Serve business effectively.

    Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the management approach for these hybrid environments needs to take a step forward and start to focus on service level management, not the care...

    Provided By Hewlett-Packard (HP)

  • Case Studies // Jan 2010

    Managing Printers Miles Away With HP Web Jetadmin

    Web Jetadmin software wanted to assure highly reliable, efficient performance from networked printers. James Hamilton Construction Co. outsourced print management to DirectPointe, a leading Managed Services Provider (MSP) that uses HP Web Jetadmin to get the most out of HP printers. As a result 80% of printer incidents are resolved...

    Provided By Hewlett-Packard (HP)