Outsourcing

Our articles will help IT pros learn the management processes behind outsourcing, best practices for keeping data safe, and the career implications of work moving to other countries.

  • White Papers // Feb 2010

    The benefits of a cloud-based service for web security

    The use of a web security service based in the cloud can be of great value to any organisation, from the smallest to the very large, and can also allow it to shave costs off the investment and to reduce the risks that a security attack will be successful.

    Provided By Bloor Research

  • White Papers // Feb 2010

    Efficient Access Control of Sensitive Data Service in Outsourcing Scenarios

    With the rapid application of service-oriented technologies, service and data outsourcing has become a practical and useful computing paradigm. Combined use of access control and cryptography was proposed by many researchers to protect information in this outsourcing scenario. However, existing approaches often limit dynamical update of access control policy, or...

    Provided By Beijing University of Posts and Telecommunications

  • White Papers // Feb 2010

    The realities of web security

    The web has become a prime vector of attack favoured by financially motivated hackers looking to get their hands on sensitive or confidential information flowing across the internet. To better defend against attacks, it makes sense to move security protections to where the threats are coming from-in the cloud.

    Provided By Bloor Research

  • White Papers // Feb 2010

    Service Outsourcing

    This paper reviews the Operations Management (OM) research on service outsourcing, a common practice among today's businesses. The authors focus on recent literature in three areas: capacity planning and supplier coordination, service outsourcing under information asymmetry, and quality concerns. Additionally, a mathematical framework is presented that can be used to...

    Provided By University of Washington

  • White Papers // Feb 2010

    BuyOnlineNow Customer Case Study

    Read this case study detailing the migration of this major online store to the UltraDNS Managed Services. BuyOnlineNow uses Neustar's scalable, flexible and secure UltraDNS Managed Services to protect their E-Commerce business as they continue to grow. Find out why BuyOnlineNow selected UltraDNS and the results that they've had since...

    Provided By Neustar

  • White Papers // Feb 2010

    Non-Interactive Verifiable Computing: Outsourcing Computation to Untrusted Workers

    Several trends are contributing to a growing desire to "Outsource" computing from a (Relatively) weak computational device to a more powerful computation service. For years, a variety of projects, including SETI@Home, Folding@Home, and the Mersenne prime search, has distributed computations to millions of clients around the Internet to take advantage...

    Provided By IBM

  • White Papers // Feb 2010

    The Influence Of Logistics Outsourcing On Cost: A Cross-Industry Empirical Study Of U.S. Based Manufacturing Plants

    Logistics outsourcing has a significant effect on how manufacturing firms produce and deliver products to their customers. Indeed, many manufacturing firms do not own or manage the transportation and warehousing resources used for inbound and outbound shipments from their facilities. However, earlier research has demonstrated mixed results when outsourcing; some...

    Provided By Lamar University

  • Case Studies // Feb 2010

    Coca-Cola Amatil Partners With GXS Managed Services to Improve Customer Service

    Producing over 1,450 million liters of beverage products a year, Coca-Cola Amatil supplies around 114,000 customers from large supermarket chains to small corner stores. Coca-Cola's customers are very keen to have as many of their suppliers dealing electronically as possible and they wanted to take a leadership role in the...

    Provided By GXS

  • Case Studies // Jan 2010

    Online Support Help Desk Services Remote Monitoring Systems Integration

    World market leader, Essilor, has for many years outsourced its corporate IT help desk and remote monitoring and intervention functions to TechTeam Global. The problems they was facing were Drive down costs and improve service they want Support a highly diverse ICT resource, they also wanted to Provide a 24x365...

    Provided By TechTeam Global

  • Case Studies // Jan 2010

    Mitsubishi Motors Uses GXS Managed Services to Support Global Trading Partner Network

    Headquartered in Tokyo, Mitsubishi Motors is a leading manufacturer and distributor of cars and quality replacement parts. Mitsubishi Motors needed a B2B e-commerce partner that could provide global support to improve the efficiency of the company's B2B e-commerce operations. To solve these problems Mitsubishi turned to GXS. Mitsubishi Motors chose...

    Provided By GXS

  • White Papers // Jan 2010

    Outsourcing Strategy - Adopting A Holistic View

    Is outsourcing all about cost reduction? In many cases it is, but there is much more that outsourcing can provide. In order to maximize the overall benefits, outsourcing strategies should consider, in addition to cost reduction, aspects such as business processes and operations quality improvement, business growth and modernization enablement,...

    Provided By Amdocs

  • White Papers // Jan 2010

    Returns to Information Technology Outsourcing

    This paper extends existing IT productivity research by evaluating the contributions of spending in IT outsourcing using a production function framework and an economy-wide panel data set from sixty industries in the United States over the 1998 to 2006 period. Their results demonstrate that IT outsourcing has made a positive...

    Provided By McGill University

  • White Papers // Jan 2010

    Outsourcing of SAP Production Support

    Outsourcing of SAP production support operations helps organizations focus more on their core business processes. For an organization to reap the maximum benefits of outsourcing its SAP production support operations, it is very important to carefully carve out a support strategy right from the implementation phase. Outsourcing of SAP operations...

    Provided By Sonata Software

  • White Papers // Jan 2010

    The Case for Automation

    Automating routine IT tasks seems to make sense from the financial and operational perspectives, but for many companies, questions arise when it comes to implementation: How easy is it to switch over to an automated platform? How much time and effort are involved in managing the automation tools? Does...

    Provided By Kaseya International

  • Webcasts // Jan 2010

    Cutting Costs through Workload Automation

    Join BMC's John McKinney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation. Gartner has covered the workload automation space from its inception, and we're pleased to feature Milind as he shares industry trends and best practices that help cut costs...

    Provided By BMC Software

  • White Papers // Jan 2010

    Spatial Authentication on Large Interactive Multi-Touch Surfaces

    With the implementation of Application Outsourcing (AO), businesses are able to derive maximum value out of their investments. This is because application outsourcing works as an enabler of business value. AO providers businesses with numerous benefits, two of the important ones being lowered Total Cost of Ownership (TCO) and greater...

    Provided By University of Munster

  • White Papers // Jan 2010

    Privacy-Preserving Outsourcing Support Vector Machines With Random Transformation

    Outsourcing the training of Support Vector Machines (SVM) to external service providers benefits the data owner who is not familiar with the techniques of the SVM or has limited computing resources. In outsourcing, the data privacy is a critical issue for some legal or commercial reasons since there may be...

    Provided By Association for Computing Machinery

  • White Papers // Jan 2010

    Managing The Dynamics Of Change

    As anybody involved in a major outsourcing initiative will tell you, change is part of the process. The people directly involved have to adapt to new ways of working and possibly to a new employer (presuming layoffs aren't their fate). Yet, those put in charge of overseeing the operational details...

    Provided By Sourcingmag.com

  • Case Studies // Jan 2010

    Case Study: Orion Supports Several Licensing Scenarios in the Financial Industry for NumeriX

    NumeriX had been using in-house-developed licensing tools to manage and protect their applications since 1996. NumeriX decided to outsource licensing to a third party vendor who could provide a more robust scalable solution that offered not only node-locked licenses but also concurrent or floating-license options. To support all their required...

    Provided By Agilis Software

  • Case Studies // Jan 2010

    Rockwell Collins' Outsourcing Transition Put Its People First

    When Rockwell Collins, a global leader in aerospace and defense systems based in Cedar Rapids, Iowa, first considered outsourcing its technology operations to HP, one primary concern was its people. It was therefore critical that the transition be managed effectively. HP supported the process by sharing best practices with Rockwell....

    Provided By Hewlett-Packard

  • White Papers // Jan 2010

    CRM Aids The Outsourcing Industry!

    Companies opting for the outsourcing funda are now putting millions of dollars into the industry with the result that CRM Outsourcing is all set to hit a high of 47 billion in 2006. Why? The answer lies in its potential to reduce operating expenses by almost 60%. CRM helps outsourcing...

    Provided By crminfoline.com

  • White Papers // Jan 2010

    Predictions: Marketplace Turmoil And Change In How Outsourcing Relationships Work Over The Next Five Years

    Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud...

    Provided By Everest Partners

  • White Papers // Jan 2010

    Planning And Managing Service Levels

    Every company knows when they are receiving good service, but it is often difficult to express what constitutes good service - to define it in quantifiable terms, and to manage it to consistent levels. This Executive Report considers the topic of service from several different angles, and throughout all of...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Making The Decision To Outsource

    If outsourcing appears to be the best option, an IT organization must take the time to fully understand the ramifications of its choice. Outsourcing is not a simple endeavor. The mere consideration of outsourcing will have an enormous effect on existing staff. Negotiating and inking the deal will require legal...

    Provided By Clarity Consulting

  • White Papers // Jan 2010

    Creating Service Level Agreements

    Preparing for an outsourcing engagement takes a great deal of time and effort, and a commitment to doing things right. These preparatory activities will culminate in a set of contracts and documents that memorialize the understanding of the parties and the terms of their agreement. These materials will govern the...

    Provided By Clarity Consulting

  • Case Studies // Jan 2010

    IP Licensing With Specialized Customization - Perfect Formula for First Time Success

    A European chipset company was working on next generation communication solutions but it became a challenge for the company when it came to scaling of Wipro's Wireless LAN MAC core. This scaling allowed the company to support next generation, high throughput Access Point solutions. To meet these requirements of the...

    Provided By NewLogic Technologies

  • White Papers // Jan 2010

    Business Process Sourcing: Identifying Outsourcing Opportunities

    Choosing the processes that you want to outsource is a critical component of BPO and can have a tremendous impact on its success. Learn how to identify those processes that make the best outsourcing opportunities. You've heard all of the benefits; save money, concentrate on your core competencies, reallocate precious...

    Provided By Syntel

  • White Papers // Jan 2010

    Seven Steps To Success In Outsourcing

    The paper provides steps to help on taking advantage of the benefits of outsourcing without falling victim to the potential pitfalls? These steps by no means guarantee a successful offshore outsourcing project. However, without them, the likelihood that the project will fail increases dramatically. Companies that do their homework and...

    Provided By Syntel

  • Case Studies // Jan 2010

    The Mall Group: TeamPoS System Lessens Workload

    The Mall Group has come to be known as one of the most progressive shopping Centre developers in Thailand. The Mall Group wanted to establish a flashy, high-tech department store on Sukhumvit called "The Emporium", a joint venture with Bangkok Bank. The Mall Group's stores have turned to Fujitsu's TeamPoS...

    Provided By Fujitsu

  • White Papers // Jan 2010

    Outsourcing May Hurt Fashion Manufacturers' Bottom Line

    Fast fashion-designing products that capture the latest consumer trends, and then spending extra money to get them to market quickly, can be well worth the extra expense, increasing profits exponentially, says Stanford Graduate School of Business Professor Robert Swinney, coauthor of a recent study. Most companies in the fashion industry...

    Provided By Stanford University

  • Case Studies // Jan 2010

    Managing Printers Miles Away With HP Web Jetadmin

    Web Jetadmin software wanted to assure highly reliable, efficient performance from networked printers. James Hamilton Construction Co. outsourced print management to DirectPointe, a leading Managed Services Provider (MSP) that uses HP Web Jetadmin to get the most out of HP printers. As a result 80% of printer incidents are resolved...

    Provided By Hewlett-Packard (HP)

  • Case Studies // Jan 2010

    Athene Selected as Tool of Choice by Capgemini

    Nick Varley, Performance and Capacity Specialist at Capgemini was responsible for preparing the business case that resulted in the selection of Athene. The need to find a Performance Management and Capacity Planning tool that covered as many platforms as possible, at a reasonable cost and requiring realistic levels of effort...

    Provided By Metron Technology

  • Case Studies // Jan 2010

    MCPS / PRS Alliance - Committed to Outsourcing

    The MCPS (Mechanical Copyright Protection Society), in alliance with the PRS (Performing Right Society), is one of the world's largest music copyright licensing and royalty distribution societies. The Alliance operates a Compaq Alpha Server clustered configuration which supports the database containing all the Societies' business information. In 2001, the operating...

    Provided By Metron Technology

  • Webcasts // Jan 2010

    ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate

    This webcast offers the attendee the insight on the ITO Trends in the Mid-Market and the Overcoming Challenges in the Current Climate. The presenters of this webcast are Paul and Anthony D'Ambrosi, COO of CIBER's IT Outsourcing Division. The aspects that are covered in this webcast includes Unique trends and...

    Provided By CIBER

  • Webcasts // Jan 2010

    Outsourcing Webinar: Getting Ahead and Staying Ahead

    This webcast is presented by Doug Brown, co-author of the "The Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities", and Scott Wilson, co-author of The Black Book of Outsourcing, and co-founder of Brown & Wilson Advisors. They have researched more than 24,000 outsourcing buyers from across...

    Provided By CIBER

  • White Papers // Jan 2010

    On The Line: Basic Negotiating Tips

    Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue. Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party's skills, attitudes and style. We often look at negotiating...

    Provided By Robert Bacal

  • Case Studies // Jan 2010

    2012 Gartner Magic Quadrant Report

    Riverbed is positioned in the Leaders Quadrant of the Gartner Magic Quadrant for WAN Optimization Controllers. In this report, Gartner presents an overview of the WAN optimization market and its latest trends. Find out what Gartner has to say about the strategic value of WAN optimization solutions and their evaluation...

    Provided By Riverbed

  • White Papers // Jan 2010

    Green Point Technology Services: Outsourcing the Way It Was Meant to Be

    Outsourcing mission-critical architectural services work to India, including complex work, is a growing trend. The talent at state-of-the art facilities like Green Point is at least the equal to that of the U.S. Architectural drafting services like CAD conversion and drafting are most commonly outsourced. However, there is a growing...

    Provided By Green Point Engineering Services

  • White Papers // Jan 2010

    Software Development Company Caters Your Technology Needs

    Off late everyone is enjoying the benefits of making easy money online. The benefits of using these services of an offshore company are many. Software developers and development companies are nowadays catering to every need of its clients. With improving technology and wider options people are finding it very easy...

    Provided By Broadway Infotech

  • White Papers // Jan 2010

    Outsourcing Your IT Requirements to the Philippines

    Bridge-building must surely be one of the most versatile metaphors in the English language. It applies equally well to the IT resourcing and contracting industry, where Offshore Outsourcing enables companies to link and build a bridge between a highly skilled, readily available IT workforce in one country, to meet their...

    Provided By 3W