Outsourcing

Our articles will help IT pros learn the management processes behind outsourcing, best practices for keeping data safe, and the career implications of work moving to other countries.

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • eBooks // Jan 2014

    6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you...

    Provided By LabTech Software

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • eBooks // Oct 2011

    Winning with Managed Services

    Having one centralized system that allows you to automate processes is critical for business offering managed services. Professional Services Automation (PSA) software is a centralized management system designed to do just that. This eBook shows how automation can help with some of the heavy lifting of running an IT solution...

    Provided By ConnectWise

  • eBooks // Oct 2011

    Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions

    When you're selling technology, your clients don't necessarily want to know the details of how technology is solving their problems. They are interested in the results you can provide - security and stability. Your success as an IT service provider is measured by your ability to satisfy customer needs and...

    Provided By ConnectWise

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • eBooks // Oct 2011

    Winning with Managed Services

    Having one centralized system that allows you to automate processes is critical for business offering managed services. Professional Services Automation (PSA) software is a centralized management system designed to do just that. This eBook shows how automation can help with some of the heavy lifting of running an IT solution...

    Provided By ConnectWise

  • eBooks // Oct 2011

    Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions

    When you're selling technology, your clients don't necessarily want to know the details of how technology is solving their problems. They are interested in the results you can provide - security and stability. Your success as an IT service provider is measured by your ability to satisfy customer needs and...

    Provided By ConnectWise

  • eBooks // Jan 2014

    6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you...

    Provided By LabTech Software

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle