Project Management

Keep your IT project running smoothly by reading our experts' tips and best practices about methodologies, agile, software, collaboration, risk management, and learning from failed projects.

  • White Papers // Jul 2014

    Whitepaper: Cooling Strategies for IT Wiring Closets and Small Rooms

    Cooling for IT wiring closets is rarely planned and typically only implemented after failures or overheating occur. Historically, no clear standard exists for specifying sufficient cooling to achieve predictable behaviour within wiring closets. This paper describes the science and practical application of an improved method for the specification of...

    Sponsored By APC by Schneider Electric

  • White Papers // Jan 2014

    White Paper: Manage IT services efficiently. Serve business effectively.

    Aiming to manage your IT services efficiently and serve the business more effectively? Adapting to a constantly changing IT environment—while also meeting the needs of business and end users— requires a new approach to managing operations. The methodology that has emerged to fill this vacuum is called business service management...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2014

    Preparing Audit Ready Financials - Best Practices to Avoid Common Pitfalls

    Independent external audits of GAAP financial statements are an inescapable reality for finance professionals. External audits are required by statute for public companies and are also becoming the norm among private companies experiencing growing demands for transparency from regulators, investors, and other stakeholders. Cloud accounting software helps finance teams...

    Sponsored By Intacct

  • White Papers // Jun 2014

    The 2015 Buyer's Guide to Accounting and Financial Software

    In the last few years, the demands on the finance department—from real-time reporting to global consolidation—have increased significantly. At the same time, the choices for accounting and financial software have become much more complex. How do you begin to research, evaluate, and select the right software for your business? ...

    Sponsored By Intacct

  • White Papers // May 2014

    Whitepaper: 10 Critical Requirements

    Growing interest in cloud computing has prompted almost every enterprise software vendor to claim it's "in the cloud." However, in the industry's rush to fulfill demand, some vendors may skip requirements that are essential. Read this whitepaper to learn the 10 critical requirements of any successful cloud application.

    Sponsored By Workday

  • eBooks // Oct 2013

    Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed....

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Managed Services: Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Evolving Your IT Services Offering in a Modern Mobile World

    To stay competitive, IT solution providers must evolve their IT services offering and embrace the modern needs of mobility through service-oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Achieving Client Satisfaction in the First 30 Days: Set Your IT Business Up For Success

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed....

    Sponsored By LabTech Software

  • White Papers // Feb 2014

    Best Practices for IT Help Desk Operations

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Top Ten Characteristics for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Sponsored By LabTech Software

  • White Papers // May 2014

    Case Study: Heritage Bank improves reliability and productivity with Fuji Xerox MPS

    A case study that discusses on how to improve productivity and service delivery. Explore the benefits of adopting multifunction devices and learn how Heritage Bank significantly improved service quality.

    Sponsored By Fuji Xerox

  • Case Studies // Jul 2014

    Case Study: LogMeIn Rescue and Rice Toyota

    As Rice Toyota has grown, so has its dependence on computer applications and systems to deliver a high level of customer service and customer satisfaction. With more than 180 employees using computers to access applications in four buildings, Rice’s small IT department was increasingly challenged to resolve user support issues...

    Sponsored By LogMeIn

  • eBooks // Jul 2014

    10 Things Your Next Firewall Must Do (eBook)

    Effectively stopping advanced threats requires a new approach to security. Find out the 10 must-haves for security products today. Download your booklet now! In this free booklet, you'll find insightful and practical advices on: The why and how of next-generation security 10 critical functions your network...

    Sponsored By Palo Alto Networks

  • White Papers // Jan 2014

    Cybersecurity Imperatives: Reinvent your Network Security with Palo Alto Networks

    Cybersecurity has become a leading topic both within and beyond the corporate boardroom. What enterprises need to stop the escalation of cyberattacks is a network security approach that is designed from the outset to enable the safe use of the applications and technologies required to support a thriving business.

    Sponsored By Palo Alto Networks

  • White Papers // Mar 2014

    5 Essentials for Protecting Against Advanced Persistent Threats (APTS)

    Advanced persistent threats (APTs) have become a major concern for IT security professionals worldwide, and for good reason. Recent attacks have targeted a multitude of diverse companies. This paper clarifies the nature of APT risks and provides recommendations on how organizations can better protect themselves. Read more...

    Sponsored By Websense

  • Webcasts // Jul 2014

    Top 5 Things Every C# Developer Should Know

    C# has become increasingly popular and complex, putting applications and organizations at risk for software failures. Learn how you can gain deeper intelligence into your code to avoid critical crash causing defects. C# has become increasingly popular and complex, putting applications and organizations at risk for software failures. Learn how...

    Sponsored By Coverity

  • White Papers // Jul 2014

    Top 5 Things Every Developer Should Know

    C sharp has become increasingly popular and complex, putting applications and organizations at risk for software failures. Learn how you can gain deeper intelligence into your code to avoid critical crash causing defects

    Sponsored By Coverity

  • White Papers // Apr 2014

    Web Attack Survival Guide

    With an increasing amount of business being conducted online, the internet has quickly become the frontline in an ongoing battle between companies and an unseen enemy. Industrial espionage, sabotage and cyber terrorism are becoming more frequent, resulting in lost revenue, stolen data, service interruptions and damaged reputations. This white paper...

    Sponsored By Imperva

  • White Papers // Apr 2014

    What Next Generation Firewalls Miss: 6 Requirements to Protect Web Applications

    Web application attacks threaten nearly every organization with an online presence. While some security vendors contend that their next generation firewalls can stop Web attacks, these products lack essential Web security features, leaving customers exposed to attack. This white paper lays out the six key requirements needed to protect Web...

    Sponsored By Imperva

  • White Papers // Apr 2014

    10 Things Every Web Application Firewall Should Provide

    Securing Web applications against cybercriminals, hacktivists, and state-sponsored hackers is a never-ending effort. Hackers evade traditional network security defenses to take down websites and to steal data. Malicious users probe websites around-the-clock looking for vulnerabilities. Automation tools such as off-the-shelf attack toolkits and botnets make it...

    Sponsored By Imperva

  • Case Studies // Jan 2014

    Customer Success Story of University of Central Lancashire:

    ExtremeZ-IP is helping thousands of educational institutions worldwide conquer their Mac/Windows integration challenges. Learn how the University of Central Lancashire, a leading UK institution, is successfully and securely integrating popular Apple products alongside Windows devices in a cross-platform campus environment.

    Sponsored By Acronis

  • White Papers // Apr 2014

    U.S. Department of Agriculture Stays at the Forefront of Mobilization with Acronis Access

    The United States Department of Agriculture (USDA) works to support the American agricultural economy to strengthen rural communities; to protect and conserve America’s natural resources; and to provide a safe, sufficient, and nutritious food supply for the American people. The USDA is composed of 17 separate agencies with an additional...

    Sponsored By Acronis

  • White Papers // Jul 2014

    Tips for choosing a cloud services provider

    IT leaders know that their businesses—and their jobs—depend on thoughtful planning. Once the decision has been made to pursue or build upon a cloud service model, what criteria should be considered before partnering with an external vendor? Watch this video for key criteria you can use to approach cloud decisions...

    Sponsored By IBM

  • Research // Feb 2013

    Source Business Technology Resiliency Capabilities

    Most business continuity management teams today are understaffed, consisting of just a few dedicated corporate resources and regional or business unit representatives. Sound familiar? If so, outsourcing your organization’s business resiliency planning, strategy and program design can be a cost-effective, efficient option. In a study of global business continuity vendors,...

    Sponsored By IBM

  • Case Studies // Jul 2014

    Cincinnati Zoo transforms customer experience and boosts profits

    The Cincinnati Zoo & Botanical Garden is one of the nation's most popular attractions, a Top 10 Zagat-rated Zoo, and a Top Zoo for Children according to Parent's Magazine. Each year, more than 1.3 million people visit its 71-acre site, which is home to more than 500 animal and 3,000...

    Sponsored By IBM

  • Case Studies // Feb 2014

    2013 Gartner Magic Quadrant for Security Intelligence & Event Management (SIEM)

    IBM Security QRadar has been positioned again in the Leaders quadrant of the Gartner Magic Quadrant for SIEM. In addition to providing a technology that is a good match to current customer requirements, Leaders also show evidence of superior vision and execution for anticipated requirements. Gartner reveals that customers'...

    Sponsored By IBM

  • Case Studies // Feb 2014

    Gartner Critical Capabilities for Security Information and Event Management

    IBM Security QRadar received an "Excellent" product viability rating again by Gartner in its Critical Capabilities for SIEM report. The report assesses 13 SIEM technologies by evaluating the capabilities that are critical for the support of threat management, compliance, and general SIEM deployment use cases. Gartner notes that SIEM...

    Sponsored By IBM

  • White Papers // Jul 2014

    DevOps: Why IT Operations Managers Should Care About the Cloud

    Savvy enterprises are discovering that the cloud holds the power to transform IT processes and support business objectives. IT departments can use the cloud to redefine the continuum of development and operations—a process that is becoming known as DevOps. Download the Executive Brief DevOps: Why IT Operations Managers Should Care...

    Sponsored By IBM

  • White Papers // Jun 2014

    Five Essentials for Better Work Force Continuity (links to US IWM)

    No matter how slight the risk appears, organizations know that the threat of a disaster is always a possibility. Many organizations—and most likely yours—have taken steps to incorporate disaster recovery planning for their facilities and technology. But you may not have fully considered the impact of a disruption on your...

    Sponsored By IBM

  • White Papers // Jun 2014

    IBM Server Managed Services Benefit Assessment Tool

    Use IBM's assessment tool to learn how you can increase server efficiency and availability while lowering costs. The IBM Server Managed Services Benefit Assessment helps you identify how an IBM Managed Services solution can: Lower Total Cost of Ownership (TCO) of Server Management Improve Server Resource...

    Sponsored By IBM

  • White Papers // Jul 2014

    Why test for skills?

    In an era when human resources departments are constantly being asked to do more with less, it’s clear that something needs to be done. As more and more resumes pile up for each position, HR teams need help to make a quality hire quickly. Fortunately, IBM Smarter Workforce technology...

    Sponsored By IBM

  • White Papers // Jul 2014

    Top Ten Compensation Mistakes Made by Small Businesses

    We know it is easy for small businesses to fall into the trap of treating compensation performance as ""something to worry about when we get bigger."" The fact is, organizations of all sizes need to attract, retain and motivate employees, and compensation is a critical element in any strong talent...

    Sponsored By IBM

  • White Papers // Jun 2014

    CRM on Cloud to increase sales Productivity - Japanese

    Tis is a Web seminar to introduce clearly the CRM tool that leads to successful business reform.

    Sponsored By IBM

  • White Papers // Mar 2014

    SANS Report : 20 Critical Security Controls

    The Critical Security Controls (CSC’s) are rapidly being adopted by companies and government agencies in the U.S., Canada and elsewhere to increase visibility into advanced threats, to shore up defenses, and ultimately for benchmarking and to improve risk posture.

    Sponsored By IBM

  • White Papers // Jul 2013

    Gartner Magic Quadrant for Application Security Testing

    Gartner has just published the results of their Magic Quadrant (MQ) on the Application Security Testing (AST) market and IBM was rated as the leader. According to Gartner, to be positioned in the Leaders Quadrant for Application Security Testing (AST), vendors must demonstrate both "completeness of vision" and an "ability...

    Sponsored By IBM

  • White Papers // Apr 2014

    Protect people, processes and technology from web appliation threats

    Incidents of web application security breaches that result in data theft are growing in frequency and severity, making it critical for organizations to take immediate steps to examine the security measures they have in place, assess vulnerabilities and act to protect their businesses.

    Sponsored By IBM

  • White Papers // Jul 2013

    Buyer's Guide: Identity and Access Management

    This buyer's guide provides assistance in evaluating identity and access management solutions. It describes common identity and access management challenges and the capabilities required to address them, and it includes checklists for assessing vendors and their products.

    Sponsored By IBM

  • Presentations // Apr 2014

    What the C-suite needs to know about the economics of IT risk and reputation

    View the presentation “Understanding the economics of IT risk and reputation”—based on a ground-breaking survey of 2,316 IT professionals conducted by Ponemon Institute and sponsored by IBM—to examine the costs behind this number and build a better business case for business continuity and IT security. Use it to demonstrate the...

    Sponsored By IBM

  • White Papers // Apr 2014

    Six keys to effective reputational and IT risk management (interactive)

    Interactive guide to provide insights on the key actions to take to take to safeguard your reputation by security and resilience investments

    Sponsored By IBM