Project Management

Keep your IT project running smoothly by reading our experts' tips and best practices about methodologies, agile, software, collaboration, risk management, and learning from failed projects.

  • White Papers // Aug 2013

    Capitalizing On Cloud - Preparing People and Processes

    Cloud-enabled services are the next wave transforming how businesses capitalize on information technology, and that in turn drives the next evolution in the processes, roles, skills, and structure of IT organizations—the evolution to IT as a Service (ITaaS). Today’s CIOs must exercise extraordinary leadership to make the transition and unleash...

    Sponsored By EMC

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn Rescue

  • Webcasts // Mar 2014

    On-demand Webcast - Virtualizing Exchange: Protection made easy

    Have you held off virtualizing Exchange? If so, what Rick Vanover from Veeam has to show you may be enough to convince you to change! Join this webinar to see how you can successfully virtualize and protect Exchange while giving benefits you never thought possible. You will see...

    Sponsored By Veeam Software

  • White Papers // Mar 2014

    Everything You Know About Sales is Wrong - Profit Magazine

    Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

    Sponsored By Oracle

  • White Papers // Apr 2014

    What Every Business Needs to Know When Selecting a Phone System

    Whether you are starting a new business or expanding your existing business, you will need to choose a business phone system that meets your organisation’s requirements. This Buyer's guide provides you with essential information and tools so you can understand your options, and make the decision that meets the needs...

    Sponsored By Ring Central

  • White Papers // Oct 2013

    Agile, Secure, Reliable - World-Class Customer Service in the Cloud

    In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets to even tighter deadlines is a tough challenge for even the largest organizations. That is why so many successful organizations choose to deliver customer service in the cloud. This...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Knowledge Management - 5 Steps to Getting It Right the First Time

    Today customers look to engage with organizations through an increasing number of channels - and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self service channels offers a powerful answer to this growing need to do...

    Sponsored By Oracle

  • White Papers // Mar 2014

    Empowering Modern Finance - The CFO as Technology Evangelist

    The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.

    Sponsored By Oracle

  • White Papers // Mar 2014

    CEO Perspectives: How HR Can Take a Bigger Role in Driving Growth

    This survey report by the Economist Intelligence Unit investigates whether the HR function is forging a close relationship with the CEO. It explores the nature of these working relationships, how they have been affected by the economic downturn and how they vary across industries and regions.

    Sponsored By Oracle

  • White Papers // Mar 2014

    The New Business of Business Leaders: Hiring and Onboarding

    This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave.

    Sponsored By Oracle

  • Downloads // Nov 2013

    IBM Endpoint Manager

    IBM Endpoint Manager lowers the total cost of managing and securing mobile devices, laptops, desktops, and servers – physical or virtual, on or off-network, personally or corporate-owned.

    Sponsored By IBM

  • White Papers // Aug 2013

    Business Insight: Enabling User Mobility with Enterprise Security Solutions

    The belief that “work is something you do, not somewhere you are,” is taking hold for much of the corporate work force. Savvy business leaders have embraced the benefits of user mobility, including: Increased productivity Improved customer relationships (through increased face time) Greater resilience in the face of...

    Sponsored By Dell Software

  • White Papers // May 2014

    A Prescriptive Approach to Simple, Fast and Cost-effective Project and Portfolio Management

    The consumerisation of IT combined with recent technology advances, like mobile and cloud, has created a perfect storm for surging IT demands.  Read this eBook on how you can take a prescriptive approach to a simpler, faster and more cost effective PPM path to manage this surge in demand.

    Sponsored By CA Technologies

  • White Papers // Aug 2013

    Controlling Laptop and Smartphone Access to Corporate Networks

    Organizations today are grappling with the double-edged sword that is mobility. Smartphones, tablets and laptops are not only conduits of greater access and information flow, but can also serve as a vehicle for malware and other security threats. Companies that rely strictly on Remote Desktop Protocol (RDP) solutions are more...

    Sponsored By Dell Software

  • White Papers // Jan 2014

    ALDM Service Engagement Guide

    Decisions to optimize the data center often begin with IT discovery. But many discovery processes are costly and tedious to use. IBM’s Analytics for Logical Dependency Mapping (ALDM) service automates IT discovery and leverages analytics to provide a more complete, accurate picture of the IT environment in as little as...

    Sponsored By IBM

  • White Papers // Jan 2014

    Security Essentials for CIOs: Enabling Mobility—Their device, your data

    It's not easy being today's CIO. As growing numbers of employees bring their own computing devices to work, CIOs are faced with a tough choice: Find a secure way to let employees conduct business on their own devices—or simply say no. If you’d rather say yes, read the article to...

    Sponsored By IBM

  • White Papers // Nov 2013

    Virtualization Efficiency Study

    In the last several years, virtualization deployments have skyrocketed, yet in many cases the associated return has been less than expected. The fact is virtualization creates a very dynamic environment that requires new ways of managing capacity. IBM’s virtualization efficiency study (VES) provides the management visibility to address those challenges...

    Sponsored By IBM

  • Tools & Templates // Jan 2014

    Server Managed Services Benefit Assessment Tool

    According to an IDC report, IBM Server Managed Services clients are reducing mean time to resolution by up to 73% while reducing server outages by 61%. Use the Server Managed Services Benefit Assessment Tool to learn how IBM Server Managed Services can help you improve IT staff productivity by 42%,while...

    Sponsored By IBM

  • White Papers // Jan 2014

    Pervasive technology trends shaping the business and the implications for your data center

    Four technology trends—cloud computing, mobile technology, social collaboration and analytics—are shaping the business and converging on the data center. But few data center strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy...

    Sponsored By IBM

  • White Papers // Jan 2014

    Server Services White Paper

    Cloud computing, enterprise mobility, social collaboration and analytics are emerging faster than many organizations can act on them. To capitalize on the strategic potential of emerging technologies, organizations will need a well-designed, optimized and virtualized server infrastructure. Read this white paper for an overview of the IBM services that clients...

    Sponsored By IBM

  • White Papers // Apr 2014

    Six keys to effective reputational and IT risk management (interactive)

    Interactive guide to provide insights on the key actions to take to take to safeguard your reputation by security and resilience investments

    Sponsored By IBM

  • Research // Feb 2013

    Source Business Technology Resiliency Capabilities

    Most business continuity management teams today are understaffed, consisting of just a few dedicated corporate resources and regional or business unit representatives. Sound familiar? If so, outsourcing your organization’s business resiliency planning, strategy and program design can be a cost-effective, efficient option. In a study of global business continuity vendors,...

    Sponsored By IBM

  • White Papers // Apr 2014

    Five Essentials for better workforce continuity-Integrating the human side into your strategy (follow on from the human side of business continuity)

    No matter how slight the risk appears, organizations know that the threat of a disaster is always a possibility. Many organizations—and most likely yours—have taken steps to incorporate disaster recovery planning for their facilities and technology. But you may not have fully considered the impact of a disruption on your...

    Sponsored By IBM

  • Case Studies // Mar 2014

    Next-Generation Network Security: Buyer's Criteria

    This Next-Generation Network Security Buyer's Criteria will provide an in-depth explanation of the factors that drive organisations to look at next-generation solutions. It offers an analysis of the key capabilities you should look for (and demand) from your network security gear, and will arm you with the information you need...

    Sponsored By Sourcefire, Inc.

  • White Papers // Jun 2014

    Addressing the Full Attack Continuum

    Today’s threat landscape is nothing like that of just 10 years ago. Simple attacks that caused containable damage have given way to modern cybercrime operations that are sophisticated, well-funded, and capable of causing major loss and disruption to organizations and national infrastructure.These advanced attacks are very difficult to detect, remain...

    Sponsored By Sourcefire, Inc.

  • White Papers // May 2014

    Risk, Loss and Security Spending in the Financial Sector: A SANS Survey

    Financial institutions are struggling with internal threats, the means to protect financial accounts from spearphishing and other endpoint attacks, and lack of resources. This white paper will help you understand the drivers for security-related spending in the financial services industry, identify the techniques organizations are adopting to mitigate threats.

    Sponsored By Sourcefire, Inc.

  • White Papers // Jun 2014

    Forrester report: Continuous Delivery is Reshaping the Future of ALM

    This Forrester report discusses the benefits of continuous delivery with application lifecycle management and how it helps increase reliability, reduce risks and decrease costs. Read more and learn fresh insights-by reading our report.

    Sponsored By CA Technologies

  • Research // May 2014

    Lopez Research: Transforming Workflows with Video

    Every company, regardless of size, is becoming a technology company. Line of business managers and the executive team recognize that a strong technology foundation is critical for a company’s success. IT and business alignment must become more than an ideal or a vision. Likewise, IT must proactively offer new services...

    Sponsored By Polycom, Inc.

  • White Papers // May 2014

    Research: The Workplace of the Future

    The future of work is here and it’s different than the past. It’s distributed. It’s mobile. It’s real-time and multimedia. The up and coming generation of workers grew up with connectivity, mobility and video. Everywhere you look, technology and IT are at the center of changing the future of work....

    Sponsored By Polycom, Inc.

  • White Papers // Mar 2014

    SANS Report : 20 Critical Security Controls

    The Critical Security Controls (CSC’s) are rapidly being adopted by companies and government agencies in the U.S., Canada and elsewhere to increase visibility into advanced threats, to shore up defenses, and ultimately for benchmarking and to improve risk posture.

    Sponsored By IBM

  • Case Studies // Feb 2014

    Gartner Critical Capabilities for Security Information and Event Management

    IBM Security QRadar received an "Excellent" product viability rating again by Gartner in its Critical Capabilities for SIEM report. The report assesses 13 SIEM technologies by evaluating the capabilities that are critical for the support of threat management, compliance, and general SIEM deployment use cases. Gartner notes that SIEM...

    Sponsored By IBM

  • White Papers // Jul 2013

    Gartner Magic Quadrant for Application Security Testing

    Gartner has just published the results of their Magic Quadrant (MQ) on the Application Security Testing (AST) market and IBM was rated as the leader. According to Gartner, to be positioned in the Leaders Quadrant for Application Security Testing (AST), vendors must demonstrate both "completeness of vision" and an "ability...

    Sponsored By IBM

  • Case Studies // Feb 2014

    2013 Gartner Magic Quadrant for Security Intelligence & Event Management (SIEM)

    IBM Security QRadar has been positioned again in the Leaders quadrant of the Gartner Magic Quadrant for SIEM. In addition to providing a technology that is a good match to current customer requirements, Leaders also show evidence of superior vision and execution for anticipated requirements. Gartner reveals that customers'...

    Sponsored By IBM

  • White Papers // Apr 2014

    Protect people, processes and technology from web appliation threats

    Incidents of web application security breaches that result in data theft are growing in frequency and severity, making it critical for organizations to take immediate steps to examine the security measures they have in place, assess vulnerabilities and act to protect their businesses.

    Sponsored By IBM

  • White Papers // Jul 2013

    Buyer's Guide: Identity and Access Management

    This buyer's guide provides assistance in evaluating identity and access management solutions. It describes common identity and access management challenges and the capabilities required to address them, and it includes checklists for assessing vendors and their products.

    Sponsored By IBM

  • White Papers // Jun 2014

    Strategic Server Refresh with IBM System x

    Over the past several years, organizations have dramatically changed how they operate. The most competitive and innovative organizations recognize these changes and have compressed their server refresh cycles from three-to-five years to one-to-three years to take advantage of the benefits offered by upgrading. Servers and other IT tools and solutions...

    Sponsored By IBM

  • White Papers // Apr 2014

    The HP IT Insights Series--Volume 2: Data Center Insight: 6 ways to prevent mistakes that have cost others millions

    To help you separate the facts from the hype, experts from HP Technology Consulting have created this informative guide to provide you with insight you need, to make the right decisions about data center transformation. HP is the sponsor of this material. By submitting your information you agree to...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2014

    New Style of IT: Planning for and Supporting Complex Datacenter Networks - Am I Ready for SDN?

    In this white paper, IDC discusses how having a highly efficient and optimized network infrastructure will properly prepare network operations for SDNs and what role vendor services have when supporting, evolving, and transforming these complex networks. HP is the sponsor of this material. By submitting your information you agree...

    Sponsored By Hewlett-Packard (HP)