Project Management

Keep your IT project running smoothly by reading our experts' tips and best practices about methodologies, agile, software, collaboration, risk management, and learning from failed projects.

  • White Papers // Feb 2014

    Symantec Intelligence Report

    The threat landscape is ever-evolving, keeping security pros constantly on their toes. Staying up-to-date with the latest information is critical to protecting your organization and its confidential assets from detrimental attacks. In the latest issue of Symantec’s Intelligence Report, uncover details about the current security trends and threats to...

    Sponsored By Symantec

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Gartner 2014 Magic Quadrant for Endpoint Protection Platforms

    Find out which vendors Gartner positions as Leaders, Challengers, Visionaries or Niche Players based on their ability to execute and their completeness of vision. Access a complimentary copy of the Gartner 2014 Magic Quadrant for Endpoint Protection Platforms to: Gain deeper knowledge of the endpoint protection market...

    Sponsored By Symantec

  • White Papers // Feb 2014

    IDC Analyst Connection - Part 3 Converged Systems Management: Key Features

    Read this Q&A to see why IDC believes that in the long run, the vendors that will gain material converged systems market share advantage will be those that seamlessly integrate management automation, monitoring, and optimization functions within the converged systems stack. Sponsored by HP and Intel®:

    Sponsored By Hewlett-Packard & Intel®

  • White Papers // Feb 2014

    Real-world Identity and Access Management (IAM) for Unix-based Systems

    Short/long: Unix systems face special IAM challenges. Discover how to be overcome them with the right practices and tools, enabling you to enhance security, achieve compliance and dramatically improve operational efficiency.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    IAM for the Real World – Privileged Account Management

    Read this e-book for essential information on the common security issues with privileged account management – and how you can minimize or eliminate them.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Amerijet case study

    Amerijet required a scalable IT foundation to supports its organic business growth. Read how Dell enabled Amerijet to spend 96 percent less time to close a flight, reduce data facility costs by 60 percent and deliver cargo inventory reports in seconds versus 30 to 40 minutes.

    Sponsored By Dell Software

  • Videos // Feb 2014

    Customer Video: Virgin Media

    Virgin Media explores the problems, requirements, and solutions around software testing. Learn how their journey unfolded and some of the benefits. HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before deciding please review HP’s

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Feb 2014

    The Total Economic Impact of the Emerson DCIM Solution

    100% ROI over Three Years with Emerson DCIM Solutions A commissioned study conducted by Forrester Consulting on behalf of Emerson found that a data center infrastructure management (DCIM) global customer achieved 100 percent return on investment (ROI) in 13 months. The Total Economic Impact™ of the Emerson DCIM Solution...

    Sponsored By Emerson Network Power

  • White Papers // Feb 2014

    IDC Market Scape: Worldwide Datacenter Infrastructure Management 2013 Vendor Analysis

    The latest IDC MarketScape Report names the Trellis™ platform a leader for capabilities and future strategy. International Data Corporation (IDC) recognized Emerson as a leading vendor of data center infrastructure management (DCIM) software solutions in its Worldwide Datacenter Infrastructure Management 2013 Vendor Analysis.

    Sponsored By Emerson Network Power

  • Webcasts // Feb 2014

    On-demand Webcast: Overcoming the challenges of multifactor authentication

    Many cloud service providers are rolling out two-factor authentication features to address the increasing challenges that come from relying on passwords alone to secure user access and company data. Multifactor authentication is a great step towards stronger security and access management. Unfortunately, for enterprises that leverage more than a...

    Sponsored By Centrify

  • White Papers // Jan 2014

    Live Chat Effectiveness 2013

    Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.

    Sponsored By LogMeIn BoldChat

  • eBooks // Jan 2014

    IT Security by the Numbers: Calculating the Total Cost of Protection

    Humorist Franklin P. Jones may have said it best: “When you get something for nothing, you just haven't been billed for it yet.” These are wise words of warning for businesses counting on so-called “free” IT security software. Kaspersky Lab has created an eBook to help you calculate the...

    Sponsored By Kaspersky Lab

  • White Papers // Jan 2014

    Who’s Spying on You?

    You’re aware of the threats of malware to your business but what about the ever-changing ground rules? Cybercriminals today are launching attacks against businesses by copying sophisticated malware and techniques used to target governments and high-profile organizations. Don’t get caught in the crossfire. Read our special report "Who's spying...

    Sponsored By Kaspersky Lab

  • White Papers // Jan 2014

    Cisco UCS C-Series Rack Servers with Intelligent Intel Xeon Processors for Microsoft Exchange Server

    Cisco Unified Computing System™ (Cisco UCS®) C-Series Rack Servers and B-Series Blade Servers with intelligent Intel® Xeon® processors deliver messaging flexibility and choice to businesses of every size. Read this white paper to find out how you can adequately support and scale servers like Microsoft Exchange, whilst reducing operating expenses,...

    Sponsored By Cisco

  • Case Studies // Jan 2014

    Kansas City Power & Light Quality Management Video

    Kansas City Power & Light (KCP&L), a U.S. energy provider that services over 800,000 customers, shares how HP ALM (Application Lifecycle Management) and the HP Executive Scorecard enable their company to enhance quality management and make informed fact-based decisions with powerful executive reporting tools. Namita Gogumalla, manager of the project...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    The role of the network in cloud computing

    For a network that better supports your cloud and brings the most value possible to your business, its design has to be considered in the early stages of cloud planning. Read the white paper "Networking for cloud computing" to discover specific networking considerations for public, private and hybrid clouds.

    Sponsored By IBM

  • White Papers // Jan 2014

    ALDM Service Engagement Guide

    Decisions to optimize the data center often begin with IT discovery. But many discovery processes are costly and tedious to use. IBM’s Analytics for Logical Dependency Mapping (ALDM) service automates IT discovery and leverages analytics to provide a more complete, accurate picture of the IT environment in as little as...

    Sponsored By IBM

  • White Papers // Jan 2014

    Security Essentials for CIOs: Enabling Mobility—Their device, your data

    It's not easy being today's CIO. As growing numbers of employees bring their own computing devices to work, CIOs are faced with a tough choice: Find a secure way to let employees conduct business on their own devices—or simply say no. If you’d rather say yes, read the article to...

    Sponsored By IBM

  • Tools & Templates // Jan 2014

    Server Managed Services Benefit Assessment Tool

    According to an IDC report, IBM Server Managed Services clients are reducing mean time to resolution by up to 73% while reducing server outages by 61%. Use the Server Managed Services Benefit Assessment Tool to learn how IBM Server Managed Services can help you improve IT staff productivity by 42%,while...

    Sponsored By IBM

  • White Papers // Jan 2014

    Pervasive technology trends shaping the business and the implications for your data center

    Four technology trends—cloud computing, mobile technology, social collaboration and analytics—are shaping the business and converging on the data center. But few data center strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy...

    Sponsored By IBM

  • White Papers // Jan 2014

    Server Services White Paper

    Cloud computing, enterprise mobility, social collaboration and analytics are emerging faster than many organizations can act on them. To capitalize on the strategic potential of emerging technologies, organizations will need a well-designed, optimized and virtualized server infrastructure. Read this white paper for an overview of the IBM services that clients...

    Sponsored By IBM

  • White Papers // Jan 2014

    Virtual Desktops in the Cloud: Changing the Face of Desktop Security

    Desktops, virtualization and security: To many, these three terms may seem mutually exclusive as they are by historical perspective and traditional consideration, in opposition to one another. Desktops offer individuality, personalization and are based on distributed users. Virtualization is associated with flexibility, mobility and cost effectiveness. Security is perceived as...

    Sponsored By Desktone

  • White Papers // Jan 2014

    White Paper: Manage IT services efficiently. Serve business effectively.

    Aiming to manage your IT services efficiently and serve the business more effectively? Adapting to a constantly changing IT environment—while also meeting the needs of business and end users— requires a new approach to managing operations. The methodology that has emerged to fill this vacuum is called business service management...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    IDC: Driving Business Optimization with End-to-End Performance Testing White Paper

    The purpose of this IDC White Paper is to lay out the role that performance testing can play in the context of overall application lifecycle management (ALM), security, resource, and demand management. The document defines an application performance testing framework, discusses a performance test evolution path and explores the relationship...

    Sponsored By Hewlett-Packard (HP)

  • Research // Jan 2014

    2013-2014 World Quality Report

    Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, and Sogeti, its local professional services division, have released the findings of the fifth World Quality Report. The report, published in conjunction with HP, reveals that application Testing and Quality Assurance (QA) now accounts for almost a...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    3 Ways to Save Software Costs Paper

    This paper discusses the potential for radically improving cost efficiency with a well thought-out Software Asset Management (SAM) strategy. It aims to improve understanding of the SAM discipline, including the challenges it poses as well as the tactical and strategic advantages it offers. Furthermore, it lays out a high-level plan...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Data Center Projects: Growth Model

    Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. Nevertheless, data center facilities have a lifetime that may span many generations of IT equipment, so planning – or lack of planning – can have a large impact...

    Sponsored By Schneider Electric

  • White Papers // Jan 2014

    Guidance for Calculation of Efficiency (PUE) in Data Centers

    Before data center infrastructure efficiency can be benchmarked using PUE or other metrics, there must be agreement on exactly what power consumptions constitute IT loads, what consumptions constitute physical infrastructure, and what loads should not be counted. Unfortunately, commonly published efficiency data is not computed using a standard methodology, and...

    Sponsored By APC by Schneider Electric

  • White Papers // Jan 2014

    Specification of Modular Data Center Architecture

    There is a growing consensus that conventional legacy data center design will be superseded by modular scalable data center designs. Reduced total cost of ownership, increased flexibility, reduced deployment time, and improved efficiency are all claimed benefits of modular scalable designs. Yet the term “modular”, when and where modularity is...

    Sponsored By APC by Schneider Electric

  • White Papers // Jan 2014

    Enterprise Grade Management for OpenStack

    In this technical detail, we describe how CloudForms offers you a unified management framework with advanced life cycle management capabilities across infrastructure platforms, such as OpenStack, VMware, Red Hat, Microsoft, and Amazon.

    Sponsored By Red Hat

  • White Papers // Jan 2014

    Whitepaper: Enterprise Grade Management for OpenStack

    In this technical detail, we describe how CloudForms offers you a unified management framework with advanced life cycle management capabilities across infrastructure platforms, such as OpenStack, VMware, Red Hat, Microsoft, and Amazon.

    Sponsored By Red Hat

  • White Papers // Jan 2014

    10 Things Your Next Firewall Must Do

    For enterprises looking at Next-Generation Firewall’s, the most important consideration is: Will this new technology empower your security teams to securely enable applications to the benefit of the organization? It's not about blocking applications, but safely enabling them.

    Sponsored By Palo Alto Networks

  • Case Studies // Jan 2014

    Customer Success Story of University of Central Lancashire:

    ExtremeZ-IP is helping thousands of educational institutions worldwide conquer their Mac/Windows integration challenges. Learn how the University of Central Lancashire, a leading UK institution, is successfully and securely integrating popular Apple products alongside Windows devices in a cross-platform campus environment.

    Sponsored By Acronis

  • White Papers // Jan 2014

    5 Common Mistakes in Application/IT Infrastructure Monitoring

    Everyone knows they need monitoring to ensure their site uptime and keep their business humming. Yet many sites still suffer from outages that are first reported by their customers. Having managed data center operations for decades, we have lots of experience with monitoring systems of all kinds, and these...

    Sponsored By LogicMonitor

  • Downloads // Jan 2014

    Top 7 Tools that IT Pros Love!

    Track changes to IT infrastructure, manage passwords, troubleshoot account lockouts and more... These tools proved useful for thousands of IT Pros all over the world. Get them all now!

    Sponsored By netwrix

  • White Papers // Jan 2014

    Gartner Report "Emergence of Ethernet Fabric"

    The rapid development of Ethernet fabric offers users new choices to modernize their data center physical switch networks to support software-defined network and cloud computing. Networking professionals should start on the road to greater efficiency and automation in their data center networks.

    Sponsored By Brocade

  • White Papers // Jan 2014

    Comparing Network and Server Monitoring Tools: Five data center managers speak out about LogicMonitor and Nagios

    Are you having difficulty choosing between network and server monitoring tools? Which solution is best for your company? LogicMonitor's comparison white paper is based on detailed interviews with 5 data center managers with long experienced managing complex data center environments. So, which is better for you? Download this white...

    Sponsored By LogicMonitor