Project Management

Keep your IT project running smoothly by reading our experts' tips and best practices about methodologies, agile, software, collaboration, risk management, and learning from failed projects.

  • White Papers // Oct 2013

    Agile, Secure, Reliable - World-Class Customer Service in the Cloud

    In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets to even tighter deadlines is a tough challenge for even the largest organizations. That is why so many successful organizations choose to deliver customer service in the cloud. This...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Knowledge Management - 5 Steps to Getting It Right the First Time

    Today customers look to engage with organizations through an increasing number of channels - and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self service channels offers a powerful answer to this growing need to do...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Profit Magazine: Everything You Know About Sales is Wrong

    Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

    Sponsored By Oracle

  • eBooks // Oct 2013

    Top 6 Project Breakdowns (and How to Fix Them)

    Project management is either one of those things that you are really good at, and you can breeze right through without any issues, or it's something that drives you crazy. Every business owner has experienced some form of project failure, but why? Study the top reasons that projects fail to...

    Sponsored By ConnectWise

  • White Papers // Oct 2013

    Managed Service Provider Attributes Growth to the ConnectWise Community

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to...

    Sponsored By ConnectWise

  • eBooks // Oct 2013

    5 Technology Trends you Need to Follow

    Mobile devices, social business apps, and business analytics are converging with the Cloud to create the most substantial changes in technology since the Internet revolution. Businesses have to change the way they think and operate, and with rising budgets for technology, they need someone to provide the services that will...

    Sponsored By ConnectWise

  • Downloads // Oct 2013

    Intel® Advisor XE 2013

    This breakthrough threading prototyping tool simplifies data-driven threading design for C, C++, C#, and Fortran application architects. Quickly prototype multiple threading designs and compare the projected performance scaling and synchronization issues. Evaluate design alternatives before investing in implementation and without disrupting product development and release cycles. Select the design with...

    Sponsored By Intel Software

  • Downloads // Oct 2013

    Download a FREE Trial of the Network Bandwidth Analyzer Pack from SolarWinds!

    Don’t let network performance issues cripple your organization. Monitoring and analyzing network bandwidth performance and traffic patterns will enable you to quickly detect and solve critical issues, such as bandwidth hogs or underperforming devices. With SolarWinds Network Bandwidth Analyzer Pack you’ll be able to simplify detection, diagnosis, and resolution...

    Sponsored By SolarWinds

  • White Papers // Oct 2013

    Know What Your Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Sponsored By Oracle

  • White Papers // Oct 2013

    The Future of Sales Performance Management - Nucleus Research

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Know What Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Sponsored By Oracle

  • White Papers // Oct 2013

    Nucleus Research: The Future of Sales Performance Management

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • Webcasts // Oct 2013

    IBM OnDemand Webcast - Boost performance & profitability with better planning & mobile reporting

    See how Ashurst, a top-tier legal service provider for private and public sector clients worldwide, was able to effectively manage organizational change and improve profitability using IBM Business Analytics.

    Sponsored By IBM

  • White Papers // Oct 2013

    Cutting Complexity – Simplifying Security

    With corporate IT becoming increasingly complex, how can IT management boost efficiency… while improving corporate security? Kaspersky Lab's latest whitepaper, "Cutting Complexity – Simplifying Security" looks at how the latest IT Systems Management solutions can simplify and automate a vast range of routine IT management tasks, in order to:...

    Sponsored By Kaspersky Lab

  • Podcasts // Oct 2013

    Sell More anytime, Anywhere, any device

    “Sell Anytime, Anywhere, with Any Device” - Live Webcast Aug 28. Speaker Jeffrey Pease. In today’s world, we recognize that many sales rep spend half of the time on the road and are under great pressure to close deals fast. A good mobile SFA solution needs to provide sales people...

    Sponsored By Oracle

  • White Papers // Oct 2013

    The Great Debate: One Integrated Business System VS. Siloed Applications

    This white paper covers the types of inefficiencies caused by running disparate business solutions and systems for different departments and how a software platform that unifies critical business processes helps companies grow more rapidly and profitably. This paper reviews numerous case studies of companies that switched from disparate software systems...

    Sponsored By NetSuite

  • White Papers // Oct 2013

    Five Signs QuickBooks is Failing your Business

    This white paper identifies the five telltale signs that your business has hit the limits of QuickBooks or perhaps, has already outgrown it. It talks about the business process inefficiencies caused by running a fast-growing business on limited bookkeeping software, and the hard benefits that businesses have experienced by making...

    Sponsored By NetSuite

  • White Papers // Oct 2013

    From Fear to Fortune, Lessons from Leveraging the Cloud

    In his latest paper, analyst Tom Kelly offers real-world anecdotes from cloud implementations at a selection of more than 25 organizations, from Fortune 500 to private equity-backed companies, showing examples on how the cloud provides fast- growing companies a scalable infrastructure that supports their growth while improving efficiency and reducing...

    Sponsored By NetSuite

  • White Papers // Sep 2013

    IBM WP: “Protect Your IT System w Next Generation Security”

    A data breach, probings, hackers… protect your your critical IT information. What these real-life examples have in common is that perpetrators can attack companies through their IT systems. Read how trusted computing from IBM PureFlex System can help secure your systems against emerging threats.

    Sponsored By IBM

  • White Papers // Sep 2013

    Get the Secrets to Business Growth. Grow your business like nobody's business.

    In this exclusive ebook, you’ll see one-on-one interviews with three successful entrepreneurs. See how they turned sales up +27%, kept up with that growth, and turned around a stunning ROI.

    Sponsored By Salesforce.com

  • Webcasts // Sep 2013

    Calculating ROI for PC hardware and Client OS Upgrades

    Nearly a quarter of all businesses are still using Windows XP, despite two current and effective Windows OS options. Now, with the end-of-support for Windows XP upcoming in 2014, many organizations are faced with the challenge of how to keep end users productive, while retaining necessary applications and security. The...

    Sponsored By Dell & Microsoft

  • Webcasts // Sep 2013

    Windows Upgrade: Key Processes And Resources Revealed

    Despite the end of Windows XP support, many organizations still heavily rely on Windows XP with legacy applications, though a timely change is a very good thing! View this webinar by Dell and discover how you can: Accelerate your migration to modern Windows Automate the migration...

    Sponsored By Dell & Microsoft

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • eBooks // Sep 2013

    Discover Your Inner Leader - Ebook

    Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader – including you. Now is the time to start harnessing your inner leader to take your company to the next level. Follow the steps in this eBook to become...

    Sponsored By ConnectWise

  • White Papers // Sep 2013

    Anti-Evasion: Why It's a Critical Component of Intrusion Prevention Systems

    Learn why anti-evasion is a critical component for your intrusion prevention system. Sophisticated exploits that utilize advanced evasion techniques are all too common. Decoding and normalizing traffic across the network to detect and combat these attacks is critical for your network security plan.

    Sponsored By Dell Software

  • White Papers // Aug 2013

    Business Insight: Enabling User Mobility with Enterprise Security Solutions

    The belief that “work is something you do, not somewhere you are,” is taking hold for much of the corporate work force. Savvy business leaders have embraced the benefits of user mobility, including: Increased productivity Improved customer relationships (through increased face time) Greater resilience in the face of...

    Sponsored By Dell Software

  • White Papers // Aug 2013

    Controlling Laptop and Smartphone Access to Corporate Networks

    Organizations today are grappling with the double-edged sword that is mobility. Smartphones, tablets and laptops are not only conduits of greater access and information flow, but can also serve as a vehicle for malware and other security threats. Companies that rely strictly on Remote Desktop Protocol (RDP) solutions are more...

    Sponsored By Dell Software

  • White Papers // Aug 2013

    Capitalizing On Cloud - Preparing People and Processes

    Cloud-enabled services are the next wave transforming how businesses capitalize on information technology, and that in turn drives the next evolution in the processes, roles, skills, and structure of IT organizations—the evolution to IT as a Service (ITaaS). Today’s CIOs must exercise extraordinary leadership to make the transition and unleash...

    Sponsored By EMC

  • White Papers // Aug 2013

    A Prescription for IT Efficiency

    Ever-growing concerns over hospital and patient security should incite IT professionals in the healthcare sector to focus on reducing risk. Because of its age, Windows XP poses a measurable security risk on every desktop where it’s still deployed. A timely move to modern Windows brings with it enhanced security, faster...

    Sponsored By Dell & Microsoft

  • White Papers // Aug 2013

    University of Miami Prevents Data Loss with Robust Data Protection Solution

    Business need In transitioning to a VMware®-centric environment, the University of Miami needed a single, scalable solution for protecting 213TB of sensitive data, including important medical research data, across an ever-growing number of VMware guests. Solution With Dell™ vRanger data protection software, the university transitioned to a VMware environment...

    Sponsored By Dell

  • White Papers // Jul 2013

    2013 Gartner Magic Quadrant for SIEM

    IBM Security QRadar has been positioned again in the Leaders quadrant of the Gartner Magic Quadrant for SIEM. In addition to providing a technology that is a good match to current customer requirements, Leaders also show evidence of superior vision and execution for anticipated requirements. Gartner reveals that customers'...

    Sponsored By IBM

  • White Papers // Jul 2013

    2013 Gartner Critical Capabilities for SIEM

    IBM Security QRadar received an "Excellent" product viability rating again by Gartner in its Critical Capabilities for SIEM report. The report assesses 13 SIEM technologies by evaluating the capabilities that are critical for the support of threat management, compliance, and general SIEM deployment use cases. Gartner notes that SIEM...

    Sponsored By IBM

  • White Papers // Jul 2013

    Identity and Access Management Buyer's Guide

    This buyer's guide provides assistance in evaluating identity and access management solutions. It describes common identity and access management challenges and the capabilities required to address them, and it includes checklists for assessing vendors and their products.

    Sponsored By IBM

  • White Papers // Jul 2013

    Big Data Comes of Age (EMA)

    Big Data is a disruptive force causing many companies to totally rethink their strategies for leveraging data. Innovative companies are aligning to new strategies and aggressively matching data, workloads and purpose-built platforms to enhance speed, agility and insight. Read this white paper by leading industry analyst Shawn Rogers of Enterprise...

    Sponsored By SAP

  • White Papers // Jul 2013

    Gartner 2013 Magic Quadrant for Application Security Testing

    Gartner has just published the results of their Magic Quadrant (MQ) on the Application Security Testing (AST) market and IBM was rated as the leader. According to Gartner, to be positioned in the Leaders Quadrant for Application Security Testing (AST), vendors must demonstrate both "completeness of vision" and an "ability...

    Sponsored By IBM

  • White Papers // Jul 2013

    Magic Quadrant for Data Center Network Infrastructure

    The requirements for data center networking equipment have evolved rapidly, with emerging technologies increasingly focused on supporting more automation and simplified operations within a virtualized data center. This new Magic Quadrant focuses on how vendors are meeting the emerging requirements.

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jul 2013

    Avoiding Common Pitfalls of Evaluating and Implementing DCIM Solutions

    While many who invest in Data Center Infrastructure Management (DCIM) software benefit greatly, some do not. Research has revealed a number of pitfalls that end users should avoid when evaluating and implementing DCIM solutions. Choosing an inappropriate solution, relying on inadequate processes, and a lack of commitment / ownership /...

    Sponsored By APC

  • White Papers // Jul 2013

    Putting Dispatch in the Driver’s Seat

    Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...

    Sponsored By ConnectWise

  • White Papers // Jun 2013

    Your Data Under Siege: Guard the Gaps with Patch Management

    Are you guarding the cybersecurity gaps with patch management? How often do your employees select "install" when they get a notification pop-up message and how often do they choose the "later" option? According to Kaspersky Lab research, more than 70 percent of users of the most vulnerable programs (Adobe...

    Sponsored By Kaspersky Lab

  • White Papers // Jun 2013

    Build Your IT Security Business Case

    The importance of IT security to a business has never been greater. But often, investments are shelved or cutbacks are made. This can result in businesses unknowingly making compromises regarding their IT security. In this latest whitepaper from Kaspersky Lab, you’ll find useful facts, examples and business case arguments...

    Sponsored By Kaspersky Lab