Salesforce.com
As a global enterprise applications company, Salesforce offers customer relationship management (CRM) and platform-as-a-service applications.
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Improve customer satisfaction and grow your business
Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings...
Sponsored By Salesforce.com Australia
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6 secrets to offering exceptional customer service
The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations....
Sponsored By Salesforce.com Australia
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Secrets to business growth: Tips from 3 successful entrepreneurs
There are total over 2 million small businesses in Australia and they define and drive our economy. A day in the life of a small business, however, does not typically consist of getting a pat on the back for all this. Most owners grapple with the stressful question of how...
Sponsored By Salesforce.com Australia
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Customer experience strategy: Meeting expectations and changing dynamics in service
This research based Whitepaper reveals that at a strategic level, Customer Experience Strategy can have a positive impact on business performance. Organisations that have a more mature Customer Experience Strategy report between 10-20% greater impacts on revenue generation outcomes than less mature businesses. Despite this, 47% of Australian based organisations...
Sponsored By Salesforce.com Australia
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Improve customer satisfaction and grow your business
Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings and...
Provided By Salesforce.com Australia
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Improve customer satisfaction and grow your business
Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings and...
Provided By Salesforce.com Australia
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7 tips to accelerate Sales Performance
Picking up the phone is not only one of the best ways to connect with customers, it’s one of the best prospecting tools you can have in your arsenal. It’s the way to take the lead. and succeed.
Product Features:- Best practices to prepare for a call...
Provided By Salesforce.com
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Salesforce Platform: Understand Force.com in 60 Minutes or Less
What is Force.com? How does it work? Where do I get started? If you're new to Salesforce, join this jumpstart session to discover how you can enable innovation for your organization by building social, mobile, and real-time apps with Force.com.
Provided By Salesforce.com
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On the Use of Video-Game Style Achievement Systems
The rich vein of motivation and the innate drive to excel is particularly inherent to sales professionals. In sales, traditional recognitions remain centered around a very limited set of achievements and are reward/punishment based. But there are new motivational concepts being launched in business software, like Quosal, that leverages gamification...
Provided By ConnectWise
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The Social Contract
Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship
Provided By SAP
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Sales and Operations Planning: Turn Planning into a Strategic Process That Drives Success
Learn how the SAP BusinessObjects Sales and Operations Planning analytic application helps you establish a single plan to drive business operations. You can use the sofware to consolidate data, perform analyses, and manage the sales and operations planning process more effectively.
Provided By SAP
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Social Sales ebook: a prerequisite to winning
Social Sales ebook: a prerequisite to winning. Find out which profile wins the most deals and how all your sales reps can be more successful.
Provided By Salesforce.com
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Kern Pharma Mobilizes Its Sales Force
Kern Pharma have some problem to update the existing, non-mobile sales force automation tool to a flexible, multiplatform mobile solution, while maintaining sales levels. CSC solution provides KernMobile multiplatform mobile sales force automation solution. This results in increased sales cycle efficiency, 24x7 availability and "Modernized" company image. Since its initial...
Provided By Computer Sciences Corporation
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Sales Force Design: Assessing Stark Choices And Getting It Right
Sales force organization structures tend to be left alone during stable economic times, when companies are doing well. They are more apt to come under scrutiny when times aren't as good, or when a company is facing significant change. At present, in many companies, there is increasing scrutiny of how...
Provided By Booz & Company
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How to Design and Deliver Effective Virtual Sales Presentations
This What Works! eBook explores best practices for effectively engaging prospects in a virtual environment to shorten the sales cycle, beat the competition and close more business.
Provided By Citrix Online
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How to Engage Your Prospects with Webinars
Learn how to captivate your prospects in a Web 2.0 world and ultimately compel them to buy. This Best Practices Brief shows you how to engage your prospects with Webinars in 3 simple steps with Citrix? GoToWebinar.
Provided By Citrix Online
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16 Steps To CRM Success
Successful Customer Relationship Management (CRM) usually begins with Sales Force Automation (SFA). SFA is a computerized way for efficiently managing leads, prospects, customers, selling, forecasting and reporting. And, although SFA does improve the efficiency of the sales process, it is only one component of what companies need to do when...
Provided By InfoGrow
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Using Advanced Analytics to Gain Insights into your Revenue Stream?- CMO
Discover how using advanced analytics can help you gain insight into your revenue stream. Learn how to leverage people, processes, and information within your sales organization, no matter what your business size. Analyze your sales and marketing processes to improve business performance.
Provided By SAP
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Sales Performance Management: Maximize Profits with Comprehensive Sales Processes - CMO
Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers your sales force with a clear and detailed view of prospects, customers, and the market and the ability to turn that...
Provided By SAP
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Achieving Sales Force Excellence
Each sales organization faces unique sales force opportunities and challenges, which fall into two categories. First, sales leaders need to focus on sales force effectiveness when events originating outside the Sales System require quick and appropriate action. Second, sales leaders are constantly looking for ways to make their organizations better....
Provided By Balaji eKnowledge
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Current Trends & Challenges Of The Pharmaceutical Industry
The Life Sciences business model is rapidly evolving, driven by extreme competitive pressures as well as economic and political trends. Doctors are less receptive to sales calls; costs associated with a traditional large primary-care sales force are skyrocketing; new regulations require meticulous tracking of marketing spend; and securing global market...
Provided By Cegedim
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Customer Relationship Management And Technology
The use of CRM sales force automation software in business operations dramatically improves the presence and functionality of the company, and while it is an effective means of doing so it can be supplemented with a successful email marketing campaign. By combining these two mediums it creates a dynamic method...
Provided By Bestmanagementarticles.com
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Video: The Catalyst for Advanced Sales Enablement
According to IDC, 33% of lost deals are due to unprepared sales reps. Leading corporations such as Cisco, NetApp and Oracle are embracing enterprise video to share sales training content and corporate presentations with their global sales forces to increase productivity, shorten time to revenue and reduce costs. In this...
Provided By Altus
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National Rollout Applications for Hindustan Unilever Limited
Hindustan Unilever Limited (HUL) is India's largest fast moving consumer goods company, with leadership in Home & Personal Care Products and Foods & Beverages. To meet the growing information needs and standardise business practices, HUL wanted to implement Secondary Sales Force Automation (SSFA) Application across its RSs. To master these...
Provided By CMC
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Social Selling: How to Connect and Engage with the Modern Buyer
Finding customers and successfully engaging with them has always been a fundamental challenge for sales organizations. With an estimated 152 million blogs, 25 billion messages sent via Twitter, and 2 billion Internet users worldwide, social networks represent valuable prospecting and customer-relationship opportunities for sales teams around the globe.
The...Provided By InsideView
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Building A Solutions Sales Force: How To Transform Your Product-Centric Organization
The research reveals that selling solutions is one of the most difficult challenges facing sales executives today. This is particularly true for companies trying to transform their existing salespeople from pushers of products into sellers of integrated, customized solutions. Given that selling solutions is such a common objective and there...
Provided By Vantage Point Performance
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Key Features Of A Sales Force Automation Solution
Sales force automation is a web-bound software program that, when integrated with marketing and customer service components, streamlines into customer relationship management. This is an on-demand service customized to meet the needs of various types of businesses. Sale force automation allows for collective management of business tasks such as customer...
Provided By CompareCRM.com
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Redesigning Sales Force Management Strategically? A Critical Step Before Launching Sales Force Automation (SFA)
Based upon the analysis of sales management under the dramatically changing business environment, this paper shows the possible relationship between SFA and CRM. The author further points out that it is a must for a company to redesign its sales force management strategically before launching the SFA system. In an...
Provided By CustomerThink
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CRM Meets Web Analytics
You're capturing regency, frequency and monetary value for your customers. You're recording customer service contacts. You're doing your level best to capture point-of-sale information and correlate it with direct mail and telemarketing touch-point data. You're trying to integrate your sales force automation systems to keep everybody up to speed on...
Provided By CustomerThink
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Redesigning Sales Force Management Strategically
Almost all the CRM vendors argue that their SFA can enable the enterprise to maximize the efficiencies of its sales force working in synergy. As the users of a SFA or CRM system, however, you have to ask yourselves: is SFA the IT vendors' tool to push their CRM software?...
Provided By CustomerThink
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Sales Force - The Comprehensive CRM Solution Provider
The advantages of sales force CRM includes its power to deliver elements that work together in harmony. It is delivered over the Internet and facilitates easy sharing and management of information. It offers the most flexible CRM solutions that cater to almost all business needs. On-demand application is made easier...
Provided By crminfoline.com
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Ten Benefits Of Sales Lead Management
Sales force automation solutions help make sales processes more agile, more efficient, and more effective. With sales force automation, a company can enhance collaboration and information sharing, and improve the productivity of sales-related activities by replacing manual, disjointed, and redundant tasks with simplified, tightly-aligned, fully-automated procedures. Sales force automation offers...
Provided By All Things CRM
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A Better Way Of Projecting Sales
In the ever-increasing size and speed of the business world, keeping accurate information is a top priority. As organizations grow, so do the people involved. Along with their unique qualities and abilities, many workers also bring unique ways of doing business to a company. Information is scattered, and important customer...
Provided By All Things CRM
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Automate Your Sales Force, Manage Your Accounts
Sales force automation, or SFA, is the application of technologies in efforts to improve the management of sales and salespeople through careful analysis of data related to customers. SFA is often referred to as Customer Relationship Management (CRM). While CRM comprises the major areas of marketing, service, and sales, businesses...
Provided By All Things CRM
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The Art of Social Sales
Most of the time, we don't think of sales as "social." In fact, never is probably more accurate. But when it comes to dealing with the new customer?a social customer?the contemporary sales organization and even the individual salesperson are being forced to rethink how they actually sell. And that can...
Provided By Oracle
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Back To The Future: A Retrospective/Forward Look At CRM
Most people consider the concept of CRM to be a phenomenon of the late 90s. This notion is partially accurate in that the roots of CRM can be traced to the early 1980s when the foundation for sales force automation (SFA) was being formed. For the reader that may be...
Provided By GSP & Associates
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Is Oracle CRM On Demand Right For You?
Sales>Sales Force Management>CRM
Provided By Accenture
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IBM Cognos 8 BI for Linux on System z: 30,000 Users in Production in Just Four Months
IBM wanted to provide the organization's sales force with secure, centralized, efficient Web-based access to critical sales information. The IBM Cognos 8 BI for Linux solution on System z enables a streamlined approach for the IBM sales force of 30,000+ to access critical business information from a single Web portal,...
Provided By IBM
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Eliminating Sales Quotas May Stimulate Profits
Eliminating sales quotas boosts company profits says Professor Harikesh Nair. In one case, the new sales compensation plan without quotas resulted in a 9% improvement in overall revenues, which translates to about $1 million of incremental revenues per month. How do you pay your sales force in a way that...
Provided By Stanford University
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Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view of the sales pipeline to drive more accurate forecasts. The challenge was to replace numerous disparate contact information management systems...
Provided By Oracle
- Best practices to prepare for a call...
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6 secrets to offering exceptional customer service
The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations....
Sponsored By Salesforce.com Australia
-
Secrets to business growth: Tips from 3 successful entrepreneurs
There are total over 2 million small businesses in Australia and they define and drive our economy. A day in the life of a small business, however, does not typically consist of getting a pat on the back for all this. Most owners grapple with the stressful question of how...
Sponsored By Salesforce.com Australia
-
Customer experience strategy: Meeting expectations and changing dynamics in service
This research based Whitepaper reveals that at a strategic level, Customer Experience Strategy can have a positive impact on business performance. Organisations that have a more mature Customer Experience Strategy report between 10-20% greater impacts on revenue generation outcomes than less mature businesses. Despite this, 47% of Australian based organisations...
Sponsored By Salesforce.com Australia
-
Improve customer satisfaction and grow your business
Earlier this year, salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian organisations. Access the survey report to read about the key findings...
Sponsored By Salesforce.com Australia
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The Impact Of CRM And Sales Process - 2007: Monetizing The Value Of Sales Effectiveness
This white paper explores the topic in greater detail. In this analysis, author compare the effectiveness of sales organizations that have implemented a formalized sales process that can be actively tracked and analyzed using CRM applications against companies that have not. Compared to their peers, those firms that successfully implemented...
Provided By CSO Insights
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Quota Structure And Sales Performance Dynamics
Sales force incentive schemes are often accompanied by target quotas. A firm can structure the quota and performance incentives for achieving quotas in many ways. Quotas induce dynamics in the efforts exerted by the sales force over time. Recent empirical work has been ambivalent about the efficiency of sales quotas...
Provided By Yale School of Management
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Corda Technologies Case Study: Monster Technologies
Monster Technologies, a division of Monster Worldwide. Inc., provides technical service and support for the Monster brand. Monster Worldwide offers online employment services and solutions through its family of Internet properties. Monster Technologies' L&F group has been using salesforce.com for several years as its sales force automation platform for Customer...
Provided By Powell Media
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Key Features Of A Sales Force Automation Solution
Sales force automation is a web-bound software program that, when integrated with marketing and customer service components, streamlines into customer relationship management. This is an on-demand service customized to meet the needs of various types of businesses. Sale force automation allows for collective management of business tasks such as customer...
Provided By CompareCRM.com
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On the Use of Video-Game Style Achievement Systems
The rich vein of motivation and the innate drive to excel is particularly inherent to sales professionals. In sales, traditional recognitions remain centered around a very limited set of achievements and are reward/punishment based. But there are new motivational concepts being launched in business software, like Quosal, that leverages gamification...
Provided By ConnectWise
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Video: The Catalyst for Advanced Sales Enablement
According to IDC, 33% of lost deals are due to unprepared sales reps. Leading corporations such as Cisco, NetApp and Oracle are embracing enterprise video to share sales training content and corporate presentations with their global sales forces to increase productivity, shorten time to revenue and reduce costs. In this...
Provided By Altus
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16 Steps To CRM Success
Successful Customer Relationship Management (CRM) usually begins with Sales Force Automation (SFA). SFA is a computerized way for efficiently managing leads, prospects, customers, selling, forecasting and reporting. And, although SFA does improve the efficiency of the sales process, it is only one component of what companies need to do when...
Provided By InfoGrow
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Closing The Gaps In Sales Organization Capability
Sustaining sales growth over multiple years is a tough proposition for most sales forces; in fact our research shows that just 12% of large sales forces have sustained 10 consecutive years of growth. These odds are likely to worsen over the next few years, given the down economy. How do...
Provided By Axiom Group
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Redesigning Sales Force Management Strategically? A Critical Step Before Launching Sales Force Automation (SFA)
Based upon the analysis of sales management under the dramatically changing business environment, this paper shows the possible relationship between SFA and CRM. The author further points out that it is a must for a company to redesign its sales force management strategically before launching the SFA system. In an...
Provided By CustomerThink
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CRM Meets Web Analytics
You're capturing regency, frequency and monetary value for your customers. You're recording customer service contacts. You're doing your level best to capture point-of-sale information and correlate it with direct mail and telemarketing touch-point data. You're trying to integrate your sales force automation systems to keep everybody up to speed on...
Provided By CustomerThink
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Rapid Transformation Of A Sales Force
Just having the right tools won't force quick or lasting change in the way a large and dispersed sales force operates. But companies can achieve that kind of transformation by identifying an appropriate group of managers, distributed across the organization, to take the lead in promoting change and by adopting...
Provided By McKinsey & Company
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Magic Quadrant For Business Process Management Suites
Having the most efficient tools is pivotal to any successful business in the information age. Sales force applications offer numerous tools that allow business professionals to effectively gain access to data through quick access to the information they need. Sales force applications are integrated with Customer Relationship Management (CRM) cloud...
Provided By Gartner
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Sales Performance Management: Maximize Profits with Comprehensive Sales Processes
Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers your sales force with a clear and detailed view of prospects, customers, and the market - and the ability to turn...
Provided By SAP
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Sales Performance Management: Maximize Profits with Comprehensive Sales Processes - CMO
Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers your sales force with a clear and detailed view of prospects, customers, and the market and the ability to turn that...
Provided By SAP
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Using Advanced Analytics to Gain Insights into your Revenue Stream?- CMO
Discover how using advanced analytics can help you gain insight into your revenue stream. Learn how to leverage people, processes, and information within your sales organization, no matter what your business size. Analyze your sales and marketing processes to improve business performance.
Provided By SAP
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Sales and Operations Planning: Turn Planning into a Strategic Process That Drives Success
Learn how the SAP BusinessObjects Sales and Operations Planning analytic application helps you establish a single plan to drive business operations. You can use the sofware to consolidate data, perform analyses, and manage the sales and operations planning process more effectively.
Provided By SAP
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The Social Contract
Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship
Provided By SAP
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Winning In Turbulence
When business conditions are harsh, you need every dollar of revenue you can find. Unfortunately, so do your competitors - who seem willing to do almost anything for a buck. You don't want to buy business indiscriminately at discount rates. But you also aren't willing to sacrifice market share to...
Provided By Bain & Company
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Leading Beer Distributor Improves Driver Productivity With Windows Mobile-Based Solutions
A leading wholesale distributor for several leading U.S. beer suppliers, Clare Rose serves over 5,000 businesses. The company began using handheld computing devices in 1981, and began investigating solutions that would help meet emerging supplier requirements in 2003. By complimenting a sales force automation solution from MiT Systems, Inc., a...
Provided By Microsoft
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Elevator Firm Improves Data Transmission, Saves Field Workers Time With Smartphones
Lack of mobile data communication was limiting growth at Accel Lifts. Field engineers lost time transporting paper documents and sales staff faced ongoing e-mail backlogs. Manual data duplication overburdened administrators. With Windows Mobile phones running line-of-business software, communication and data transmission greatly improved. Accel Lift's engineers save more than 150...
Provided By Microsoft
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Manufacturer Streamlines Research and Analysis of New Technologies
To make strategic decisions for future development projects, NCH Corporation needed to understand the latest technologies. NCH attended a Microsoft Technology Center (MTC) to discuss integrating Microsoft ASP.NET with Oracle for a new sales force automation system, plan a challenging migration project, and explore service-oriented architecture. Through the MTC, NCH...
Provided By Microsoft
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IBM Cognos 8 BI for Linux on System z: 30,000 Users in Production in Just Four Months
IBM wanted to provide the organization's sales force with secure, centralized, efficient Web-based access to critical sales information. The IBM Cognos 8 BI for Linux solution on System z enables a streamlined approach for the IBM sales force of 30,000+ to access critical business information from a single Web portal,...
Provided By IBM
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Microsoft Dynamics - Total Case Study
Total Structures, Inc. gets support from Microsoft Dynamics? CRM Online to enhance sales force productivity.
Provided By Microsoft
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Is Oracle CRM On Demand Right For You?
Sales>Sales Force Management>CRM
Provided By Accenture
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How to Hire an Outside Sales Firm
Every company wants more sales. Sometimes, using an outside sales rep firm can be more cost-effective than adding more salespeople. Should you hire an independent sales organization? In this five-minute BizWiseTV interview from Cisco, Jim Dickey, Managing Partner of CSO Insights, reveals the advantages independent sales organizations can bring and...
Provided By Cisco Systems
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Global Sales Experience Delivers Business Value With Microsoft Dynamics CRM and a Focus on the User Experience
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales force manages relationships with more than 120,000 business customers. Automating daily tasks and integrating valuable data and other key resources are...
Provided By Microsoft
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Eliminating Sales Quotas May Stimulate Profits
Eliminating sales quotas boosts company profits says Professor Harikesh Nair. In one case, the new sales compensation plan without quotas resulted in a 9% improvement in overall revenues, which translates to about $1 million of incremental revenues per month. How do you pay your sales force in a way that...
Provided By Stanford University
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Competitive Information And Sales Guides: What Sales Forces Need To Win
Sales forces expect sales guides to arm them with information they need to confidently sell the company's solution, including ways to handle the competition. Yet some sales guides gloss over the competition, or provide weak competitive positioning. This not only harms chances of closing deals, but also undermines the marketing...
Provided By Pragmatic Marketing
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Social Sales ebook: a prerequisite to winning
Social Sales ebook: a prerequisite to winning. Find out which profile wins the most deals and how all your sales reps can be more successful.
Provided By Salesforce.com
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Salesforce Platform: Understand Force.com in 60 Minutes or Less
What is Force.com? How does it work? Where do I get started? If you're new to Salesforce, join this jumpstart session to discover how you can enable innovation for your organization by building social, mobile, and real-time apps with Force.com.
Provided By Salesforce.com
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Web Seminar Series: Quote to Contract Automation for Salesforce
Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contact information, pricing, opportunity data and product information for every deal. Learn how to save time in your sales cycle and generate more revenue...
Provided By EchoSign
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Sales Force Automation Comparison Guide
Inside CRM's analysts have compiled this comprehensive Comparison Guide that features the top 10 industry SFA providers. This guide offers solutions to help sales and marketing to continue to sell and generate leads and grow revenue in these turbulent economic times.
Provided By Inside CRM
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Sales Force Automation (SFA) Comparison Guide
Inside CRM's analysts have compiled this comprehensive Comparison Guide that features the top 10 industry SFA providers. This guide offers solutions to help sales and marketing to continue to sell and generate leads and grow revenue in these turbulent economic times.
Provided By Inside CRM
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Sales 2.0 - Leveraging Web 2.0 to Sell
The Internet is the ultimate disruptive technology. Like telephony, radio, television, and even the printing press, the Internet is dramatically changing nearly every aspect of daily life, both inside businesses and in the daily lives of individuals. Much of this disruption has been both unplanned and unexpected, and nothing more...
Provided By Genius.com
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8 Ways To Minimize Costs And Maximize ROI On Employee Travel
Whether you have a sales force of two that only does the occasional overnight, or you maintain an army of road warriors and have your own travel coordination department, these 8 tips given in this paper will help you get the most out of your company's travel budget. Talking to...
Provided By American Express
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Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view of the sales pipeline to drive more accurate forecasts. The challenge was to replace numerous disparate contact information management systems...
Provided By Oracle