SMBs

Get tutorials and advice on the particular technical challenges faced by IT pros working for small and medium businesses.

  • White Papers // Aug 2014

    The Changing Face of Unified Communications

    This whitepaper explores unified communications today- how it’s defined, the benefits of UC and what types of businesses benefit from it the most, and takes a look at the future of Unified Communications.

    Sponsored By ShoreTel

  • White Papers // Aug 2014

    Casting A Light On Shadow IT

    You may not be familiar with the term,but chances are Shadow IT is happening right now at your company. No longer content waiting for their companies’ IT help, today’s employees are taking action into their own hands by finding and using their own technology to solve work challenges as they...

    Sponsored By VMware

  • eBooks // Aug 2014

    Securing the Small Business Network

    This ebook examines eight network security challenges that small businesses face today, and offers easy and effective solutions. Dell SonicWALL offers the comprehensive protection your small business needs, priced within your budget.

    Sponsored By Dell Software

  • White Papers // Jul 2014

    Five Key Issues for DNS - The Next Network Management Challenge

    The Domain Name Service (DNS) is one of the most important components in networking infrastructure, enabling users and services to access applications by translating URLs (names) into IP addresses (numbers).  Because every icon and URL and all embedded content on a website requires a DNS lookup loading complex sites necessitates...

    Sponsored By F5

  • White Papers // Jun 2014

    Ten Steps to Selecting Voice tools your Colleagues will use and value

    You’ve thought long and hard about how best to invest in new technologies. You know integrating your communications tools could yield huge rewards – both in terms of ROI and in helping your colleagues to collaborate and perform at their very best. But how can you ensure your people adopt,...

    Sponsored By Plantronics

  • White Papers // May 2014

    Making the Real Time Enterprise a Reality

    REAL TIME. ON DEMAND. ALWAYS ON. Such are the expectations of businesses in today’s global information economy. Customers demand agility, responsiveness, and innovation from all companies today. And they’re comparing their experiences with businesses in every industry against firms that embody all three capabilities. Read this whitepaper to discover how...

    Sponsored By SAP

  • White Papers // Apr 2014

    Essential Features of a Modern Accounting System

    Learn the 4 essential features to bring your accounting system out of the Stone Age. Modern businesses are, by their nature, complex. But if you're using an accounting system that forces you to struggle with manual processes -- limiting your flexibility and draining your productivity -- you might as...

    Sponsored By Intacct

  • White Papers // Oct 2013

    Managed Service Provider Attributes Growth to the ConnectWise Community

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to...

    Sponsored By ConnectWise

  • White Papers // Dec 2012

    Create a Referral Program to Grow Your IT Business

    The primary mode of growth for most technology provider businesses is by good, old word of mouth. Yet, many businesses have not established an official referral program to capture as many referrals as possible. Check out this guide to find the proven best strategies for creating the perfect referral program...

    Sponsored By ConnectWise

  • Videos // Jun 2014

    Why serverCONDO is in the Dedicated Hosting Business

    serverCONDO's John Brown answers why they're in the dedicated hosting business.

    Provided By HP US

  • Videos // May 2014

    Video: People Are the New Bottom Line

    Your business is the sum of its parts—your inventory, production, marketing, and spend. But the most important part of your business is your workforce. More than half your costs can be tied to your workers. Watch this video to learn why people are the new bottom line.

    Provided By Workday

  • Case Studies // May 2014

    Case Study: Direct Networks – Desktops in the Cloud

    For small businesses, equipping every employee with their own computer can be a costly proposition. Every dollar spent on technology is one less that can be directed to other essential investments, such as marketing and product development.This case study explores why more and more small businesses are embracing Bring Your...

    Provided By Dell

  • eBooks // May 2014

    IBM PureData System E-Guide

    Every business would like to spend more time focused on improving productivity and less on routine maintenance tasks that keep the status quo. Unfortunately, most IT departments spend the bulk of their time and budget on doing just that – keeping the lights on and fighting fires. That is...

    Provided By IBM

  • White Papers // May 2014

    HP Flex-Bundles for Microsoft Hyper-V

    Virtualizing with Microsoft Hyper-V allows you to control and cut costs while improving the scalability, flexibility, and reach of your IT systems. HP and Microsoft have joined together to create a portfolio of virtualization solutions designed for the needs of a growing businesses like yours. HP Flex-Bundles for Microsoft® Hyper-V...

    Provided By HP & Intel® Xeon® Processor

  • White Papers // Apr 2014

    Using Convergence to Simplify Mobility

    Common misconceptions about unified communications (UC) and mobility may lead IT to dismiss UC solutions, but there’s more to UC than VoIP and more to mobility than cell phones. Find out what UC really is and how it can solve a host of problems for your mobile workers, whether they...

    Provided By Windstream Communications

  • White Papers // Apr 2014

    G4S reduces overhead costs and overtime with Quintiq employee planning solution

    This case study looks at how security company G4S reduced overhead costs and overtime by utilizing the Quintiq employee planning solution.

    Provided By Quintiq

  • White Papers // Apr 2014

    Improved planning and scheduling in the metals industry

    This briefing for the metals industry shows readers how they can improve planning and scheduling in the metals industry. You can learn how to add value to your business with Quintiq supply chain planning and optimization for the metals industry.

    Provided By Quintiq

  • White Papers // Apr 2014

    Leading logistics provider reduces costs and improves customer service with Quintiq

    This case study shows how leading logistics provider Ewals Cargo Care reduced costs and improved customer service by implementing Quintiq’s solutions.

    Provided By Quintiq

  • eBooks // Mar 2014

    UC to Go: Connect Your Teams With Unified Communications

    With unified communications (UC), it’s easier for mobile workers to stay connected and stay productive. The challenge is finding the best UC solution to support their work styles. Of businesses that have implemented UC, 82% report ROI met or exceeded expectations, and 70% report that the biggest benefit is “improved...

    Provided By Windstream Communications

  • Webcasts // Mar 2014

    Live Webcast: Moments of Magic in Customer Service

    Join us for this LIVE event! Thursday, April 24th 10:00 AM PDT / 1:00 PM EDT There’s a big difference between satisfied customers and loyal customers. Satisfactory is a rating, while loyalty is an emotion. The goal is to deliver a customer service experience that gives people a...

    Provided By Citrix Online

  • White Papers // Mar 2014

    4 ways to turn pilot staffing and training into a competitive advantage

    This briefing talks about how to turn pilot staffing and training into a competitive advantage. This briefing offers insight to optimally solve complex vacation and career planning challenges to gain an advantage in the aviation industry.

    Provided By Quintiq

  • White Papers // Mar 2014

    AkzoNobel: Multiple sites operating in unison

    This case study shows how powder coatings manufacturer AkzoNobel used Quintiq’s Scheduler solution to get multiple production sites to operate in unison.

    Provided By Quintiq

  • White Papers // Mar 2014

    4 signs that your business is ready to plan for profit

    This briefing will help you to determine whether your business is ready to plan for profit by maximizing the value of your ERP investment with supply chain planning and optimization. By looking at these four signs you can begin planning for profit.

    Provided By Quintiq

  • White Papers // Mar 2014

    More Than Just a Cloud-Based Business Phone System

    In today’s high-pressure world, businesses need an evolved, professional phone system that can be relied upon to not only serve employees located in the office, but the flexibility to accommodate employees who are working both remotely and in other geographic locations. As employees change the types of devices they use...

    Provided By Ring Central

  • White Papers // Mar 2014

    2013 Trends to Watch: Customer Experience and Interaction

    Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use...

    Provided By Oracle

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By Salesforce.com

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By Salesforce.com

  • White Papers // Feb 2014

    Tablet, Laptop or Desktop? Form (Factor) Follows Function

    Enterprises face more computing options than ever. This step-by-step guide explains how to choose whether a desktop, laptop, Ultrabook, tablet, convertible or all-in-one is the best choice for a particular employee.

    Provided By Dell & Microsoft

  • White Papers // Feb 2014

    10 Step Security Checklist Webinar for SMBs

    Watch this webinar replay to hear a step-by-step guide to keeping your business safe. You will gain an understanding of how to keep your company assets – data, devices, email and web – safe and secure, one step at a time.

    Provided By McAfee

  • White Papers // Feb 2014

    Infographic: The 4 Phases of a Cyber Attack

    How cyber criminals are targeting SMBs, understanding the way an attack behaves will help you stay safe from cyber crime. Download this infographic now to stay ahead of cyber crime.

    Provided By McAfee

  • White Papers // Feb 2014

    The top 5 endpoint security tips for SMBs

    The five endpoint security tips in this document represent a minimum viable set of practices and procedures to help you protect your business. Download these tips now to stay ahead of cyber crime.

    Provided By McAfee

  • White Papers // Feb 2014

    The Cost of Free- A Cautionary Tale

    “Free” software, especially within a security context, can prove to be surprisingly costly. This whitepaper explores the risk to your organisation and data from “free” software and provides best practice solutions for SMB security. Download this white paper now to stay ahead of cyber crime.

    Provided By McAfee

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Provided By LogMeIn Rescue

  • White Papers // Feb 2014

    Putting The 'Small' Back into SME Print Costs

    Practical, immediate steps for small to medium enterprises While many regions around the world are bouncing back from tough economic conditions, laser-like focus on eliminating costs within business remains - particularly within small and medium enterprises (SMEs). With fewer resources than large enterprises, yet exposed to the same fierce...

    Provided By OKI

  • White Papers // Jan 2014

    Unified Communications

    Organizations are largely relying on TCO and ROI models in determining whether or not to invest in a unified communications (UC) solution. But what other factors are they considering? Read the white paper “Mobility And Business Outcomes Are Driving The Adoption Of Unified Communications” to get a clear picture of...

    Provided By IBM

  • Webcasts // Jan 2014

    Live Webcast - Wakeup Call: A survival guide for the changing face of customer service

    Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than...

    Provided By Citrix Online

  • Videos // Jan 2014

    Box Case Study: Enterasys

    At Enterasys, a leading provider of wired and wireless network solutions, employees needed to share critical content on the go, from any device. Today, with Box, over 1100 employees -- from Sales to Engineering -- collaborate and share important information from wherever they are.

    Provided By Box

  • White Papers // Dec 2013

    Digital Realty Profile Park - Dublin

    Profile Park is less than 17 miles from Dublin International Airport, 1 mile from the N7 (Naas Road) and just 3 miles from the M50 motorway which provides rapid motorway access to all of the main routes from Dublin and Dublin Airport. Profile Park comprises a high quality business park...

    Provided By Digital Realty

  • White Papers // Dec 2013

    The Seven Deadly Sins of Agile Measurement

    With Agile scaling to larger and larger projects, programs and organizations, how can you understand the impact it's having, and how do you know what to measure to find out? Get your copy of The Seven Deadly Sins of Agile Measurement. Find out what matters and what doesn't. This paper...

    Provided By Rally Software