Small-to-medium businesses are driving innovation and rewriting tech buying rules.

  • Finding the Right Balance

    Ebooks // May 2017 // provided by Hewlett-Packard Enterprise & Intel®

    If you’re a small-to-midsized business (SMB), you know that you’re operating in a fast-paced, ever-changing business environment. Customers want their demands met instantly, and increasing competition multiplies the pressure you’re under. If you can’t deliver, you can be sure somebody else will. Fortunately, the technology landscape is changing the ...

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  • Magic Quadrant for Contact Center as a Service, North America

    White Papers // Apr 2017 // provided by Genesys

    Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop "omnichannel" solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises ...

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  • The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

    White Papers // Apr 2017 // provided by Genesys

    In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else’s hands. Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. ...

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  • The best of both worlds: Using a hybrid approach to boost IT Agility Whitepaper

    White Papers // Mar 2017 // provided by Hewlett-Packard Enterprise & Intel®

    In this report, Aberdeen looks at some of the challenges that smaller organisations face in building and managing IT, along with how some businesses are leveraging a hybrid cloud and on-premise approach, gaining some significant benefits through this approach. Hewlett Packard Enterprise and Intel® are the sponsors of this ...

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  • IDC FutureScape 2016 Predictions

    White Papers // Feb 2017 // provided by Intel

    本調査レポートは、日本を除くアジアパシィフィック地域(APEJ:Asia Pacific Excluding Japan)において、ユーザー企業・ITバイヤー(IT購買担当)が留意すべき2016年の予測(TOP10 Predictions)をまとめたものです。 本調査結果で示している予測は IT購買担当が自社のデーターセンター施設や担当者、外部のサービスプロバイダーやネットワークプロバイダーから提供されるSaaS やクラウドストラクチャサービスを理解し、投資の参考となるようにまとめました。また、クラウドエコノミーによってもたらされるデジタルトランスフォーメーション(DX:Digital Transformation)あるいは、ビジネスのデジタル化(Digitization)人口やビジネス活動の変動、Software-Defined Compute・クラウドストレッジなどの技術進展が、企業のビジネス及び ITに対するインパクトを理解するために検討するための情報を提供します。

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  • Research: SMBs discuss current status and future adoption plans of new technologies (free from Tech Pro Research)

    Research // Feb 2017 // provided by TechRepublic

    This archived Tech Pro Research report, originally published in July 2013, is available for free to registered TechRepublic members. For all the latest research reports, 100+ ready-made policies, IT job descriptions, and more, check out Tech Pro Research. From the report: The main thing to take away from ...

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  • 5 Tech Trends You Can’t Afford to Ignore

    White Papers // Feb 2017 // provided by ConnectWise

    The technology industry has always led the way when it comes to lightning-fast agility. New trends are changing the face of our work, and the expectations customers have for their technology support. To keep growing and thriving in the changing tide, technology professionals have to change the way they do ...

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  • Maturity model assessment tool

    White Papers // Feb 2017 // provided by Microsoft

    Make the best use of your vast amounts of data with a data maturity model that helps you assess and implement data management policies and opportunities. Start with data strategy insights from Keystone Research and use their data maturity model to see ...

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  • Building a practical chart of accounts: Two sample documents

    Tools & Templates // Dec 2016 // provided by Tech Pro Research

    This download includes two charts of accounts that illustrate the basics described in the article The wrong chart of accounts will destroy a business before it even starts. One chart is for a corporation; the other is for a sole proprietorship. No matter what product is to be ...

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  • From Break-Fix to Managed Services in 6 Easy Steps

    White Papers // Oct 2016 // provided by LabTech Software APAC

    As an IT service provider, you have a bottom line to maintain and staff to support, while providing your clients with the best possible service. As a business, you need to budget and plan for the future.These can all be tough tasks when you’re operating on a break-fix model. Growth ...

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