SMBs

Get tutorials and advice on the particular technical challenges faced by IT pros working for small and medium businesses.

  • eBooks // Aug 2014

    Securing the Small Business Network

    This ebook examines eight network security challenges that small businesses face today, and offers easy and effective solutions. Dell SonicWALL offers the comprehensive protection your small business needs, priced within your budget.

    Sponsored By Dell Software

  • eBooks // May 2014

    IBM PureData System E-Guide

    Every business would like to spend more time focused on improving productivity and less on routine maintenance tasks that keep the status quo. Unfortunately, most IT departments spend the bulk of their time and budget on doing just that – keeping the lights on and fighting fires. That is...

    Provided By IBM

  • eBooks // Mar 2014

    UC to Go: Connect Your Teams With Unified Communications

    With unified communications (UC), it’s easier for mobile workers to stay connected and stay productive. The challenge is finding the best UC solution to support their work styles. Of businesses that have implemented UC, 82% report ROI met or exceeded expectations, and 70% report that the biggest benefit is “improved...

    Provided By Windstream Communications

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By Salesforce.com

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By Salesforce.com

  • eBooks // Jun 2013

    Executive's guide to IT innovation in small businesses

    This guide offers a look at some of the ways small businesses are embracing best practices, new tech, and transformative opportunities to achieve unprecedented growth and success.

    Provided By TechRepublic

  • eBooks // Dec 2012

    Create a Referral Program to Grow Your IT Business

    The primary mode of growth for most technology provider businesses is by good, old word of mouth. Yet, many businesses have not established an official referral program to capture as many referrals as possible. Check out this guide to find the proven best strategies for creating the perfect referral program...

    Provided By ConnectWise

  • eBooks // Aug 2011

    Oracle Exadata and Netezza TwinFin™ Compared

    This eBook will explain the fundamental differences between the Netezza TwinFin and Oracle Exadata solutions. You will learn which solutions best meet your business needs and how to achieve optimal results from your data.

    Provided By IBM

  • eBooks // Aug 2014

    Securing the Small Business Network

    This ebook examines eight network security challenges that small businesses face today, and offers easy and effective solutions. Dell SonicWALL offers the comprehensive protection your small business needs, priced within your budget.

    Sponsored By Dell Software

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • eBooks // May 2014

    IBM PureData System E-Guide

    Every business would like to spend more time focused on improving productivity and less on routine maintenance tasks that keep the status quo. Unfortunately, most IT departments spend the bulk of their time and budget on doing just that – keeping the lights on and fighting fires. That is...

    Provided By IBM

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By Salesforce.com

  • eBooks // Jun 2013

    Executive's guide to IT innovation in small businesses

    This guide offers a look at some of the ways small businesses are embracing best practices, new tech, and transformative opportunities to achieve unprecedented growth and success.

    Provided By TechRepublic

  • eBooks // Aug 2011

    Oracle Exadata and Netezza TwinFin™ Compared

    This eBook will explain the fundamental differences between the Netezza TwinFin and Oracle Exadata solutions. You will learn which solutions best meet your business needs and how to achieve optimal results from your data.

    Provided By IBM

  • eBooks // Dec 2012

    Create a Referral Program to Grow Your IT Business

    The primary mode of growth for most technology provider businesses is by good, old word of mouth. Yet, many businesses have not established an official referral program to capture as many referrals as possible. Check out this guide to find the proven best strategies for creating the perfect referral program...

    Provided By ConnectWise

  • eBooks // Mar 2014

    UC to Go: Connect Your Teams With Unified Communications

    With unified communications (UC), it’s easier for mobile workers to stay connected and stay productive. The challenge is finding the best UC solution to support their work styles. Of businesses that have implemented UC, 82% report ROI met or exceeded expectations, and 70% report that the biggest benefit is “improved...

    Provided By Windstream Communications