Social Enterprise

Enterprises and vendors are engaging with their customers through social media, from Facebook to Twitter to LinkedIn. Keep your business policies and practices up to date with the latest white papers and case studies.

  • White Papers // Jun 2015

    Making The Right Fash Memory Storage Array Buying Decision

    The big difference between the transition from physical to virtual machines and the forthcoming shift from HDD-based to all-flash arrays is that organisations will rarely have the luxury of first trial hosting their 2nd and 3rd tier applications on all-flash storage arrays. The performance and cost associated with these all-flash...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jun 2015

    TechRoundup: Dynamic Solutions to Keep Customers Happy

    As the world grows smaller and more complicated, technology plays an important role and enables individuals to drive their vision while also helping organisations to manage their end-to-end business processes. Customer engagement is a hot subject and there are plenty of associated technology offerings out there. According to Forrester most...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Why Demand for Availability Has Increased as Flash-Based Arrays Mature

    Today, enterprises are migrating many of their legacy production workloads, like relational databases, messaging systems, and file systems, onto virtual infrastructure. Many of these combined workloads demand hundreds of thousands of IOPS delivered with sub-millisecond latencies, and as a result, flash media has become a mainstream storage technology for enterprises...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jun 2015

    How to free your education institution from the storage tech trap

    Today’s data-driven learning across every subject and department has created a relentless demand for extra storage capacity. Staff, students and leaders expect their ICT to be at the leading edge of education, providing secure access to information from virtually any location. Meanwhile, tightening regulations, government inspections and league tables continue...

    Sponsored By Fujitsu

  • White Papers // Jun 2015

    How to free your enterprise from the storage tech trap

    The demand for extra capacity continues to grow relentlessly. Meanwhile, business teams want instant access to information in order to drive competitive advantages. Tightening regulations and other outside pressures continue to place an added burden on IT managers – who are already under strain with their budgets. With these unstoppable...

    Sponsored By Fujitsu

  • White Papers // Jun 2015

    Customer Engagement, Business Value: How to Deal with the 21st Century Customer

    In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't? In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Always Be Closing: The ABC's of Sales in the Modern Era

    Companies hire salespeople to drive revenue, but it turns out that the majority of sales reps spend very little of their time actually doing the jobs they were hired to do. According to Pace Productivity, just 22% of a typical sales rep’s week is focused on selling. So how can...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Social is for Closers: A Social Intelligence Guide for Sales

    Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. This hinges on authentically connecting with customers on social networks, building trusted relationships with them, and...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Your Brand Sux: Turning Sentiment Into Opportunity

    While traditional marketing is still important to communicating your brand, engaging with the voice of the customer is becoming more important than ever. When a customer searches for your brand, they won’t be searching for what you say about your brand—they’ll be searching for what other customers like them think...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Microsoft Dynamics Retail eBook: I Love Customers

    Perhaps no other industry has been as impacted by rapid advancements in technology as the retail industry. The Internet has opened up new markets to you – and your competitors. A proliferation of devices has changed the way consumers shop, in-store and online. Retailers now have access to data about...

    Sponsored By Microsoft

  • White Papers // May 2015

    Delivering Enterprise Value with Service Management

    IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service...

    Sponsored By ServiceNow

  • Case Studies // May 2015

    Today’s State of Work: The Productivity Drain

    We believe that enterprises that invest in consumerization and automation can gain a profound competitive advantage, delivering benefits that go far beyond simple cost savings. From what we have seen through this report, managers already strongly support this transformation – and are likely to be enthusiastic participants as enterprises embark...

    Sponsored By ServiceNow

  • White Papers // May 2015

    ROI Summary for ServiceNow Cloud Based Service Management

    Key Performance Improvements Realized from Customers Who Deployed ServiceNow

    Sponsored By ServiceNow

  • Webcasts // May 2015

    Master the Mobile Mindshift

    Engineer your business to win the mobile moment Mobility has produced a mind shift with your customers. They have become the consumers of now. They demand an exceptional mobile user experience anytime and anywhere. Forrester Research calls this the mobile moment, a point in time when...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // May 2015

    Ten Sneaky Things a Spammer Will Do

    Spam will continue to plague Inboxes until it is no longer profitable for the spammer or there is a hack-proof method of prevention that is easy to use. Read this ebook and learn the techniques spammers employ to reach their target audience, and discover the solutions that can help protect...

    Sponsored By Dell Software

  • White Papers // May 2015

    Phishing: When Email is the Enemy

    Assuming your employees or spam filter can detect the difference between legitimate emails and phishing scams is not enough. Discover the challenges of staying ahead of phishing and learn a framework to incorporate anti-phishing actions into your existing security processes.

    Sponsored By Dell Software

  • White Papers // May 2015

    Best Practices Checklist: Email Security Cloud and Virtual Migration

    Looking for best practices to ensure a secure email for cloud and virtual migration? If you are considering migrating email security to the cloud, read this paper and discover best practices for planning and executing an email security migration that minimizes the risk of business disruption.

    Sponsored By Dell Software

  • White Papers // Apr 2015

    Information Is Power with HP MPS

    Information is power, and the volume of data that fuels it is growing at rapid speed. Data from communications, business transactions, analytics, and more is pushing technologies to a tipping point—creating new opportunities to capture, connect, and communicate. To capitalise on these opportunities, you’ll need a trusted advisor who can...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    Print Where Business Happen with HP ePrint Enterprise

    The emergence of mobile devices and cloud services has revolutionised business productivity and innovation. HP ePrint Enterprise offers a convenient mobile printing solution that makes it easy for employees to print from smartphones, tablets, and Internet-connected laptops, giving IT complete visibility and control to set print policies, track usage, and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    62 Tips for Using Webinars for Internal Communications

    Using webinars to spread information inside your organization will save money, save time, improve the speed of knowledge transfer and help employees feel connected to your vision and mission. This eBook by Roger Courville, author of The Virtual Presenter’s Handbook, identifies 62 ways to improve the effectiveness of your internal...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    How to Build Your Content Marketing Hub

    Let’s face it: it’s competitive out there in the content marketing crowd. You need a strong content strategy to help you stand out. Building a plan that places webinars at the hub of your marketing is the most sensible approach and this DemandGen report explores how you can leverage webinars...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Osterman Research - Making the Case for Business Webinars

    To understand which marketing events are most effective for your organisation, you first have to calculate the true costs of each type of event and cost per lead. This Osterman Research white paper presents four types of events marketers are using today, explores how to calculate the true cost of...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    How B2B Marketers Use Webinars and White Papers As Secret Weapons

    For decades, trade shows were the events in the B2B business for developing new business contacts and strengthening customer relationships. With webinar and white paper marketing tools, customer relationships are no longer dependent on the trade show ticket office. In the white paper futurologist Joachim Graf describes how marketers get...

    Sponsored By Citrix Systems

  • eBooks // Apr 2015

    102 Tips for Better Online Meetings - eBook

    Nothing gets done if people aren't paying attention during an online meeting. Discover 13 ways to improve attention - plus 89 other smart ideas for accelerating your meeting success. This eBook by TheVirtualPresenter.com provides a comprehensive collection of quick tips that will take your online meetings to the next level....

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Executive Brief - How to Make Business Introductions Online

    How does a good, old-fashioned handshake translate to an online interaction? This brief by Bill Cates, author of Beyond Referrals, shows you how to make online introductions effectively in both email and face-to-face video conferences. Download the brief to learn: • Easy tips for extending an electronic handshake • Two...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Power Collaboration - Share Ideas, Lead Teams and Get Things Done

    In today’s mobile work world, the ability to collaborate at a moment’s notice and across thousands of miles is a business necessity. In this eBook, award-winning author Pamela Slim shares key insights about creating truly great collaboration experiences that cross borders - both functional and geographical. Download the eBook to...

    Sponsored By Citrix Systems

  • eBooks // Apr 2015

    The Modern Way to Extend Your Company Culture - eBook

    If you want to get a message across, you speak the local language—or in the case of reaching and engaging employees, you use the communication channels they like and use. Web conferencing and private social networks for companies are better at keeping employees in the know and this eBook by...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    3 Simple Steps to Move Training Online

    Organisations are moving training online to reduce costs, eliminate travel and reach an increasingly distributed workforce. Are you ready to make the jump? With the advances in technology, growth of mobile devices and the increased mobility and globalisation of the workforce, virtual training just makes sense. This white paper by...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Unshackling Online Meetings for Business Users

    Online meetings are ideal for collaboration both within the business and with customers, but too often technology solutions get in the way, creating delays or even missed meetings that can jeopardise opportunities and revenue. This Report will Identify how organisations today are improving their collaboration systems and avoiding the costly...

    Sponsored By LogMeIn Australia

  • White Papers // Apr 2015

    Webroot SecureAnywhere Business Mobile Protection

    In a recent survey, employers indicated that 95% of their employees are using mobile devices for work, with 61% of the employees using their own personal devices.1 Quick and easy ways to conduct business on the go are gaining momentum; so is the need for effective security for mobile devices...

    Sponsored By Webroot Software

  • White Papers // Mar 2015

    5 Reasons Why CIOs Need A New Approach To Data Centre Services

    Accelerating digitisation has changed the role of the CIO, and of IT, beyond recognition. To react fast to the market and boost competitiveness (to be ready for now) CIOs need to adopt dramatically new approaches for their IT infrastructure. Read more..

    Sponsored By Infinity Software

  • White Papers // Mar 2015

    Seize the Data. Improve business operations with HP Haven

    Learn how HP Haven Big Data solutions help customers harness data of any type -- structured and unstructured -- to improve IT operational analytics. And see patterns and relationships that unveil new opportunities.HP is the sponsor of this material. By submitting your information you agree to be contacted by HP...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Mar 2015

    Seize the Data. Know your customers better with HP Haven

    Learn how HP Big Data solutions help enterprises create a better user experience and shorten development cycles by harnessing data of any type -- structured and unstrctured -- to see patterns and relationships that unveil new opportunities.HP is the sponsor of this material. By submitting your information you agree to...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Mar 2015

    Seize the Data. Create better products with HP Haven

    Learn how HP Haven Big Data solutions customers harness data of any type -- structured and unstructured -- to create better products. And see patterns and relationships that unveil new opportunities.HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Mar 2015

    Protecting Your Roaming Workforce With Cloud-Based Security

    Remote and roaming workers are constantly checking email, downloading data and staying productive. Results are their top priority - security is not. IT departments must mitigate the risks of BYOD (Bring Your Own Device).

    Sponsored By Sophos

  • White Papers // Feb 2015

    The State of Modern Product Delivery

    Are you delivering products that your customers really need, or what they say they want? According to fresh research from Jama and Forrester Consulting, 50% of business leaders are giving customers what they think they want but that fail to meet their real needs. Knowing the difference can be what...

    Sponsored By Jama Software

  • White Papers // Feb 2015

    Securing the Mobile Enterprise with IBM Security Solutions

    IBM mobile security solutions are designed to help organizations protect critical data at the device, content, application and transaction levels. The portfolio also includes a unique layer of security intelligence for detecting and mitigating the latest advanced threats.

    Sponsored By IBM

  • White Papers // Feb 2015

    IBM Security AppScan Dynamic Analyzer

    IBM Security AppScan® Dynamic Analyzer is designed to help secure your organization’s web applications deployed on IBM Bluemix™ by detecting dozens of today’s most pervasive published security vulnerabilities. It provides a progressive, self-controlled web application security approach.As part of the application development lifecycle, IBM Security AppScan Dynamic Analyzer helps eliminate...

    Sponsored By IBM

  • White Papers // Feb 2015

    The Business Case for IT Automation

    System administrators and IT practitioners spend as much as 50% of their time on routine, repetitive tasks. Quite simply, manual configurations, custom scripts and legacy tools just don't cut it anymore. Enter Puppet Enterprise, the leading IT automation software in the market today. Puppet Enterprise lets you manage IT...

    Sponsored By Puppet Labs

  • eBooks // Feb 2015

    Continuous Delivery: What It Is and How to Get Started

    You've probably heard that continuous delivery allows you to get new features and capabilities to market quickly and reliably. But what is it, really, and what's required to get started? This introductory ebook reveals: What continuous delivery is: Learn about the differences and connections between continuous delivery, continuous integration...

    Sponsored By Puppet Labs

  • White Papers // Feb 2015

    The State of Modern Product Delivery

    Are you delivering products that your customers really need, or what they say they want? According to fresh research from Jama and Forrester Consulting, 50% of business leaders are giving customers what they think they want but that fail to meet their real needs. Knowing the difference can be what...

    Sponsored By Jama Software

  • White Papers // May 2015

    Ten Sneaky Things a Spammer Will Do

    Spam will continue to plague Inboxes until it is no longer profitable for the spammer or there is a hack-proof method of prevention that is easy to use. Read this ebook and learn the techniques spammers employ to reach their target audience, and discover the solutions that can help protect...

    Sponsored By Dell Software

  • White Papers // Mar 2015

    Seize the Data. Create better products with HP Haven

    Learn how HP Haven Big Data solutions customers harness data of any type -- structured and unstructured -- to create better products. And see patterns and relationships that unveil new opportunities.HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // May 2015

    Best Practices Checklist: Email Security Cloud and Virtual Migration

    Looking for best practices to ensure a secure email for cloud and virtual migration? If you are considering migrating email security to the cloud, read this paper and discover best practices for planning and executing an email security migration that minimizes the risk of business disruption.

    Sponsored By Dell Software

  • White Papers // Jun 2015

    How to free your education institution from the storage tech trap

    Today’s data-driven learning across every subject and department has created a relentless demand for extra storage capacity. Staff, students and leaders expect their ICT to be at the leading edge of education, providing secure access to information from virtually any location. Meanwhile, tightening regulations, government inspections and league tables continue...

    Sponsored By Fujitsu

  • White Papers // Jun 2015

    Customer Engagement, Business Value: How to Deal with the 21st Century Customer

    In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't? In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Social is for Closers: A Social Intelligence Guide for Sales

    Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. This hinges on authentically connecting with customers on social networks, building trusted relationships with them, and...

    Sponsored By Microsoft

  • White Papers // May 2015

    ROI Summary for ServiceNow Cloud Based Service Management

    Key Performance Improvements Realized from Customers Who Deployed ServiceNow

    Sponsored By ServiceNow

  • White Papers // Mar 2015

    Protecting Your Roaming Workforce With Cloud-Based Security

    Remote and roaming workers are constantly checking email, downloading data and staying productive. Results are their top priority - security is not. IT departments must mitigate the risks of BYOD (Bring Your Own Device).

    Sponsored By Sophos

  • White Papers // Mar 2015

    5 Reasons Why CIOs Need A New Approach To Data Centre Services

    Accelerating digitisation has changed the role of the CIO, and of IT, beyond recognition. To react fast to the market and boost competitiveness (to be ready for now) CIOs need to adopt dramatically new approaches for their IT infrastructure. Read more..

    Sponsored By Infinity Software

  • White Papers // Nov 2014

    Can The Enterprise Count On The Cloud For Data Protection? 

    Despite the recent negative headlines, a cloud enhanced data protection service is an ideal use of cloud storage. It provides off-site, geographically dispersed data protection so that in the event of a site or even regional disaster, an organization’s digital assets can still be recovered in a timely manner. The...

    Sponsored By HP

  • White Papers // Feb 2015

    The Business Case for IT Automation

    System administrators and IT practitioners spend as much as 50% of their time on routine, repetitive tasks. Quite simply, manual configurations, custom scripts and legacy tools just don't cut it anymore. Enter Puppet Enterprise, the leading IT automation software in the market today. Puppet Enterprise lets you manage IT...

    Sponsored By Puppet Labs

  • eBooks // Feb 2015

    Continuous Delivery: What It Is and How to Get Started

    You've probably heard that continuous delivery allows you to get new features and capabilities to market quickly and reliably. But what is it, really, and what's required to get started? This introductory ebook reveals: What continuous delivery is: Learn about the differences and connections between continuous delivery, continuous integration...

    Sponsored By Puppet Labs

  • White Papers // Mar 2015

    Seize the Data. Know your customers better with HP Haven

    Learn how HP Big Data solutions help enterprises create a better user experience and shorten development cycles by harnessing data of any type -- structured and unstrctured -- to see patterns and relationships that unveil new opportunities.HP is the sponsor of this material. By submitting your information you agree to...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Mar 2015

    Seize the Data. Improve business operations with HP Haven

    Learn how HP Haven Big Data solutions help customers harness data of any type -- structured and unstructured -- to improve IT operational analytics. And see patterns and relationships that unveil new opportunities.HP is the sponsor of this material. By submitting your information you agree to be contacted by HP...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    Unshackling Online Meetings for Business Users

    Online meetings are ideal for collaboration both within the business and with customers, but too often technology solutions get in the way, creating delays or even missed meetings that can jeopardise opportunities and revenue. This Report will Identify how organisations today are improving their collaboration systems and avoiding the costly...

    Sponsored By LogMeIn Australia

  • White Papers // Apr 2015

    Webroot SecureAnywhere Business Mobile Protection

    In a recent survey, employers indicated that 95% of their employees are using mobile devices for work, with 61% of the employees using their own personal devices.1 Quick and easy ways to conduct business on the go are gaining momentum; so is the need for effective security for mobile devices...

    Sponsored By Webroot Software

  • White Papers // Apr 2015

    Information Is Power with HP MPS

    Information is power, and the volume of data that fuels it is growing at rapid speed. Data from communications, business transactions, analytics, and more is pushing technologies to a tipping point—creating new opportunities to capture, connect, and communicate. To capitalise on these opportunities, you’ll need a trusted advisor who can...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    Print Where Business Happen with HP ePrint Enterprise

    The emergence of mobile devices and cloud services has revolutionised business productivity and innovation. HP ePrint Enterprise offers a convenient mobile printing solution that makes it easy for employees to print from smartphones, tablets, and Internet-connected laptops, giving IT complete visibility and control to set print policies, track usage, and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    62 Tips for Using Webinars for Internal Communications

    Using webinars to spread information inside your organization will save money, save time, improve the speed of knowledge transfer and help employees feel connected to your vision and mission. This eBook by Roger Courville, author of The Virtual Presenter’s Handbook, identifies 62 ways to improve the effectiveness of your internal...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    How to Build Your Content Marketing Hub

    Let’s face it: it’s competitive out there in the content marketing crowd. You need a strong content strategy to help you stand out. Building a plan that places webinars at the hub of your marketing is the most sensible approach and this DemandGen report explores how you can leverage webinars...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Osterman Research - Making the Case for Business Webinars

    To understand which marketing events are most effective for your organisation, you first have to calculate the true costs of each type of event and cost per lead. This Osterman Research white paper presents four types of events marketers are using today, explores how to calculate the true cost of...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    How B2B Marketers Use Webinars and White Papers As Secret Weapons

    For decades, trade shows were the events in the B2B business for developing new business contacts and strengthening customer relationships. With webinar and white paper marketing tools, customer relationships are no longer dependent on the trade show ticket office. In the white paper futurologist Joachim Graf describes how marketers get...

    Sponsored By Citrix Systems

  • eBooks // Apr 2015

    102 Tips for Better Online Meetings - eBook

    Nothing gets done if people aren't paying attention during an online meeting. Discover 13 ways to improve attention - plus 89 other smart ideas for accelerating your meeting success. This eBook by TheVirtualPresenter.com provides a comprehensive collection of quick tips that will take your online meetings to the next level....

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Executive Brief - How to Make Business Introductions Online

    How does a good, old-fashioned handshake translate to an online interaction? This brief by Bill Cates, author of Beyond Referrals, shows you how to make online introductions effectively in both email and face-to-face video conferences. Download the brief to learn: • Easy tips for extending an electronic handshake • Two...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Power Collaboration - Share Ideas, Lead Teams and Get Things Done

    In today’s mobile work world, the ability to collaborate at a moment’s notice and across thousands of miles is a business necessity. In this eBook, award-winning author Pamela Slim shares key insights about creating truly great collaboration experiences that cross borders - both functional and geographical. Download the eBook to...

    Sponsored By Citrix Systems

  • eBooks // Apr 2015

    The Modern Way to Extend Your Company Culture - eBook

    If you want to get a message across, you speak the local language—or in the case of reaching and engaging employees, you use the communication channels they like and use. Web conferencing and private social networks for companies are better at keeping employees in the know and this eBook by...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    3 Simple Steps to Move Training Online

    Organisations are moving training online to reduce costs, eliminate travel and reach an increasingly distributed workforce. Are you ready to make the jump? With the advances in technology, growth of mobile devices and the increased mobility and globalisation of the workforce, virtual training just makes sense. This white paper by...

    Sponsored By Citrix Systems

  • White Papers // May 2015

    Phishing: When Email is the Enemy

    Assuming your employees or spam filter can detect the difference between legitimate emails and phishing scams is not enough. Discover the challenges of staying ahead of phishing and learn a framework to incorporate anti-phishing actions into your existing security processes.

    Sponsored By Dell Software

  • White Papers // Aug 2013

    The Promises and Pitfalls of BYOD

    Most companies know that allowing employees to use personal devices improves productivity and job satisfaction. It can also reduce costs and allow for building virtual teams through geographically dispersed talent. But how can you make sure these devices don’t introduce new threats, impact compliance or monopolize bandwidth? Read the White...

    Sponsored By Dell Software

  • White Papers // Aug 2013

    Effective Security in a BYOD Environment: Arming Your Organization Against the Unknown

    There is good reason for IT to get involved in and maintain “bring your own device” (BYOD) procedures. These devices bring more than employee convenience — they promote agility and efficiency throughout your business. However, it’s on IT’s shoulders to form a pragmatic strategy to secure data from malware, theft...

    Sponsored By Dell Software

  • Downloads // Aug 2014

    Automate help desk ticketing and IT support with Web Help Desk

    Web Help Desk is an easy-to-use and affordable IT help desk software. It saves time and manual effort for IT technicians and support teams by simplifying help desk ticketing and IT support. Web Help Desk lets you: Streamline help desk ticketing from service request to resolution Discover & track...

    Sponsored By SolarWinds

  • White Papers // Jun 2015

    How to free your enterprise from the storage tech trap

    The demand for extra capacity continues to grow relentlessly. Meanwhile, business teams want instant access to information in order to drive competitive advantages. Tightening regulations and other outside pressures continue to place an added burden on IT managers – who are already under strain with their budgets. With these unstoppable...

    Sponsored By Fujitsu

  • White Papers // Jun 2015

    Always Be Closing: The ABC's of Sales in the Modern Era

    Companies hire salespeople to drive revenue, but it turns out that the majority of sales reps spend very little of their time actually doing the jobs they were hired to do. According to Pace Productivity, just 22% of a typical sales rep’s week is focused on selling. So how can...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Your Brand Sux: Turning Sentiment Into Opportunity

    While traditional marketing is still important to communicating your brand, engaging with the voice of the customer is becoming more important than ever. When a customer searches for your brand, they won’t be searching for what you say about your brand—they’ll be searching for what other customers like them think...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Microsoft Dynamics Retail eBook: I Love Customers

    Perhaps no other industry has been as impacted by rapid advancements in technology as the retail industry. The Internet has opened up new markets to you – and your competitors. A proliferation of devices has changed the way consumers shop, in-store and online. Retailers now have access to data about...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    TechRoundup: Dynamic Solutions to Keep Customers Happy

    As the world grows smaller and more complicated, technology plays an important role and enables individuals to drive their vision while also helping organisations to manage their end-to-end business processes. Customer engagement is a hot subject and there are plenty of associated technology offerings out there. According to Forrester most...

    Sponsored By Microsoft

  • Webcasts // May 2015

    Master the Mobile Mindshift

    Engineer your business to win the mobile moment Mobility has produced a mind shift with your customers. They have become the consumers of now. They demand an exceptional mobile user experience anytime and anywhere. Forrester Research calls this the mobile moment, a point in time when...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Oct 2013

    Boost IT Visibility and Business Value

    Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. Learn how creating a great...

    Sponsored By ServiceNow

  • White Papers // May 2015

    Delivering Enterprise Value with Service Management

    IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service...

    Sponsored By ServiceNow