Software

Software-as-a-service offers cost savings, scalability and mobile accessibility -- if you correctly manage the resulting SLAs, APIs and data structures.

  • White Papers // Apr 2010

    Pain Free Migrations to Hosted Exchange

    For many, migrations are daunting processes that require long nights and weekends at the office and endless hours of testing and validating data. IT professionals know that email systems are complex, layered applications and users' important data can easily be altered, tangled or completely left behind in a migration. Performing...

    Provided By Intermedia.NET

  • White Papers // Jan 2010

    Real-time CRM. Play It By The Rules

    Real-time CRM is about enabling existing CRM with real-time information. But, real-time CRM is much more than that just having the latest information about customers. Information - by itself - does not create any value. The heart of real-time CRM is using this information to manage relationships with your customers...

    Provided By CustomerThink

  • White Papers // Jan 2010

    When It Comes To CRM . . . Big Ain't Always Beautiful

    Big business and "agile" are terms seldom used in the same breath - unless you have enough lung capacity to put ten or twenty sentences between 'em. Which is why most large enterprises struggle some with the change management requirements of CRM, whereas many mid-size and smaller firms manage these...

    Provided By CustomerThink

  • White Papers // Jan 2010

    We're Not In Kansas, Anymore: A CRM 2004 Retrospective

    A few years ago, the CRM tornado was in full force. Everyone - database vendors, software startups, executive coaches, telephone headset manufacturers - was caught up in the customer relationship whirlwind. The dust had kicked up, and the noise was deafening. The safest place to hide was with the large...

    Provided By CustomerThink

  • White Papers // Jan 2010

    CRM 2005: Will Technology Finally Live Up To Its Potential?

    The year 2004 was a breakout year for on-demand CRM applications. SalesForce.Com, NetSuite and Salesnet all posted significant market-share gains from the previous year. Especially in the SMB marketplace, these applications are easier to implement and maintain, as compared to hosted applications, and they are making CRM available to a...

    Provided By CSO Insights

  • White Papers // Jan 2010

    If CRM Is Such A Great Idea, Why Ain't SMEs Doing It?

    Finance, logistics and production have priority over customers, especially when it comes to software investments. Sending invoices is a top priority, as are making and sending goods and services. If it doesn't happen, the company dies. (And, as one has seen with Enron, and others, if you don't get your...

    Provided By CustomerThink

  • White Papers // Jan 2010

    Strategic CRM Planning: Unicorn Droppings

    Strategically planning cutting costs is easy. Anyone can swing a machete. But it's not CRM. That strategically planning out CRM worthy of the name is difficult is evidenced by the fact that nobody does it. Gartner's 2000 report "In Pursuit of CRM Economics" circles lack of planning as the #1...

    Provided By CustomerThink

  • White Papers // Jan 2010

    CRM Technology: Who's Automating Your Sales Force?

    No industry segment seems to be in greater flux than that of the package software giants, merging and evolving and captivating the attention of businesses small and large. And arguably, there is no greater change taking place across the software world than what one is seeing in the areas of...

    Provided By CustomerThink

  • White Papers // Jan 2010

    The Importance Of Strategy To Sales Force Effectiveness

    Achieving maximum effectiveness and efficiency in the sales process requires that one take a holistic view of the sales function and apply some of the same process improvement techniques that have been successfully applied to other processes in recent years. This includes assessing and aligning all aspects of the sales...

    Provided By CustomerThink

  • Case Studies // Jan 2010

    Learndirect Teaches the Benefits of Open Source With Red Hat

    Learndirect is the largest e-learning network of its kind in the world. Learndirect provides delivers online education, training, and advice for two million users, facilitating over 50,000 sessions and 10,000 course enrollments per week. With systems needing to be available 24 hours per day, 365 days per week, there was...

    Provided By Red Hat

  • Case Studies // Sep 2009

    DIMENSION-POLYANT Dramatically Reduces Data Transaction Times by 70 Percent

    DIMENSION-POLYANT, is the internationally renowned manufacturer of ultra-modern sailcloth company. DIMENSION-POLYANT dramatically reduces their data transaction times by 70 percent when Data-Consulting deploys the latest edition of IBM Informix Dynamic Server. To take advantage of the improved performance, superior disk management features and enhanced Internet options in the new versions...

    Provided By IBM

  • Case Studies // Aug 2010

    KLM Realizes Savings of Approximately US$1 Million With IBM and XebiaLabs

    KLM Royal Dutch Airlines (KLM) is a leading European airline company. At KLM, the WebSystems dept. typically works on 35 projects simultaneously, with around 200 Java 2, Enterprise Edition (J2EE) application deployments per week. However, the company's deployment system had limited functionality and was inflexible and sensitive to errors. KLM...

    Provided By IBM

  • Case Studies // Jun 2010

    VocaLink Builds a High-Performance Platform for Faster Payments

    Headquartered in Rickmansworth, UK, VocaLink is a specialist payments partner to banks, their corporate customers and government departments. When the UK Government instigated the Faster Payments initiative, VocaLink was tasked with creating an IT solution capable of enabling near-instant money transfers between accounts held by different banks. VocaLink worked with...

    Provided By IBM

  • White Papers // Feb 2010

    Cloud Computing: Thunder and Lightning on Your Horizon?

    As organizations automate more and more of their manual processes, the Internet is increasingly becoming an important tool in the delivery of IT services. Several years ago, organizations purchased software on CD-ROMs and DVD media. Today, users have the choice of downloading software from the Internet or using their browser...

    Provided By Altius Information Technologies

  • White Papers // Jan 2010

    Technology Behind Real-Time Marketing

    In today's environment, customers can interact with companies through multiple touchpoints - call centers, web sites, stores and direct mail. Real-time marketing systems enable these different kinds of touchpoints to interact with each other without requiring hard-coded links among the various touchpoints. In a real-time system, all connections are abstracted...

    Provided By Quaero

  • White Papers // Jul 2009

    CRM In Today's Economy: Revitalize Customer-Facing Strategies To Prepare For The Rebound

    Customer-facing best practices - such as capturing the correct data for tracking, segmenting and managing prospects and customers, optimizing marketing campaigns, introducing self-service tools and call center automation, designing optimal sales territories, matching the correct channels and segments, and managing pipelines and forecasts to measure sales and predict future trends...

    Provided By CustomerThink

  • White Papers // Jun 2007

    A CRM System For SMEs: You Can Get Big Benefits Without Spending The Big Bucks

    Winery executives thought they wanted a high-end CRM system. When looked at the winery's actual needs, though, it was clear that the organization didn't need a high-end system. The winery simply needed everyone in the organization to be able to access up-to-date databases, segmenting or filtering data so that relevant...

    Provided By CustomerThink

  • Tools & Templates // Aug 2010

    Test Error Report

    Tracking application errors that emerge during testing doesn't have to be frustrating or chaotic if you have an organized way to manage them. This form makes it easy for testers to report what they uncover.Note: You can enter the data for each error into our Test Error Log, which...

    Provided By Tom Mochal

  • Tools & Templates // Aug 2010

    Test Error Log

    When error reports begin rolling in during the testing phase of a development project, you need a system for staying on top of them. By logging each error in this form, you'll be able to track the status and severity of all the issues that turn up.Note: To record the...

    Provided By Tom Mochal

  • White Papers // Jan 2010

    All Gossip Aside, A Seismic Change Is In The Works

    Most CRM professionals know SAP as a provider of enterprise applications ranging from CRM apps to ERP apps, with a lot in between. But do you know Net Weaver? (No, not the star of McCloud. That was Dennis Weaver.) Do you know that SAP is altering its entire approach to...

    Provided By CustomerThink

  • White Papers // Jan 2010

    How Can A Customer-Centric Auto Mechanic Achieve Profitable Growth?

    When you think of auto shops, you might not necessarily think of CRM and customer-centricity. But Mitchell Harmatz does. In 2001, after 16 years of selling commercial real estate, Harmatz bought Park Plaza Automotive (www.parkplazaautomotive.com), a Shell gas station and automotive service/repair shop serving the affluent Southern California community of...

    Provided By CustomerThink

  • White Papers // Jan 2010

    The Power Of One: How Wells Fargo Builds Loyalty With Frontline Service

    Most so-called CRM case studies start with a discussion of business goals - such as growing sales, improving marketing effectiveness or reducing service cost. And then rapidly transition to a description of an IT project, while extolling the benefits of a CRM software solution. Usually lost in the shuffle is...

    Provided By CustomerThink

  • White Papers // Jan 2010

    Don't Overlook The Value Of Customer Communication

    The information received from customers in the form of a complaint letter is different from other types of CRM data. CRM technology can collect purchase behavior data, web-traffic information and the like routinely. Complaint letters, however, do not easily translate to pre-determined categories employed by these existing software programs. This...

    Provided By CustomerThink

  • White Papers // Jan 2010

    Taking A Broad Look At CRM And Cloud Computing For The Layperson

    For those who want clear communication with customers and other similar contacts, a cloud-based customer relationship management (CRM) system is a new area of procedural focus. This technology, which utilizes the Internet to do all the heavy lifting, assists companies in maintaining good relationships in a more efficient and streamlined...

    Provided By CRM Reports

  • White Papers // Jan 2010

    Define CRM

    A simple search on Google for define crm will display its main definition as customer relationship management. While it sounds interesting, what does it really mean? Well, the expanded definition gives some hints - CRM could be interpreted as a way to manage the relationship you have with your customers...

    Provided By CRM Reports

  • White Papers // Jan 2010

    Google + SalesForce = GooForce

    In 2007 Google and SalesForce announced a partnership where SalesForce would start offering integration with leads that come from Google Adwords. Principle is simple: lead clicks on a Google Adwords ad, lands on a special setup page that contains a form to capture the lead details and that is sent...

    Provided By CRM Reports

  • White Papers // Jan 2010

    IT Vs. Marketing: The Big Debate

    Recent figures show that U.K. companies have poured millions of pounds into various CRM systems in an attempt to enhance the customer experience - so why are companies still finding it hard to meet customer expectations? Quite simply because companies are failing to bridge the gap between the two fundamental...

    Provided By CustomerThink

  • White Papers // Jan 2010

    Does CRM = Sales Effectiveness Or Sales Ineffectiveness?

    The author is a firm believer that CRM works. It definitely can help solve all the sales and marketing challenges one faces, if one approaches the projects the right way. To help more companies migrate into the "Significant improvements" column, every other month over the next year one will be...

    Provided By CustomerThink

  • White Papers // Jan 2010

    CRM And The Sales Force: Investment Vs. Time

    Salespeople are notorious as resisters against the implementation of CRM solutions - and reluctant users thereafter. This behavior is often attributed to the belief that the free-wheeling, independence-seeking, and people-oriented character of a good salesman/woman conflicts with the discipline and structure inherent in the use of a CRM or sales...

    Provided By CustomerThink

  • White Papers // Jan 2010

    The Loyalty Question Is: Are You Loyal To Your Customer-God?

    This isn't your father's way of seeing CRM at work, but, hey, one is no longer in the late '90s just fiddling with Relationship Marketing and the fabulous (if expensive) CRM toys ... er ... tools. Let's not sound too idealistic. This is the real reason you invest in CRM:...

    Provided By CustomerThink

  • White Papers // Jan 2010

    Customers As Stakeholders In Your Success

    With the apparent failure of CRM, customer centricity is now in vogue. But is it just another panacea? the author don't think so. One of the main criticisms of CRM is that it didn't change the overall customer experience; it served mainly to sharpen marketing campaigns. To be customer centric...

    Provided By CustomerThink

  • White Papers // Jan 2010

    Will CRM Achieve Its Full Potential Through CMM?

    Deeply looking at firms who implemented CMM initiatives, the vast majority of them are leveraging technology to deliver, reinforce, and measure the on-going effectiveness of their marketing messages. In considering the impact that CMM seems to be having on sales performance, and the way in which organizations are leveraging their...

    Provided By CSO Insights

  • White Papers // Jan 2010

    Sales Performance Is Up-But At A Price

    Most reps put in more hours, worked on more opportunities, made more calls and submitted more proposals to get where they needed to go. There's a limit to how far you can take this, both physically (there are only 168 hours in a week) and emotionally (it's simply not worth...

    Provided By CustomerThink

  • White Papers // Jan 2010

    The Impact Of Revenue Execution On Suppliers And Customers

    Due to differing goals and frequently widespread locations, efficient communication and information sharing among the varied departments can be a challenge. Adding to this challenge is the fact that these departments independently develop their own methods for storing and managing information. Typically some data is paper-based (customer contracts), while other...

    Provided By CustomerThink

  • Case Studies // Jan 2010

    Massachusetts Convention Center Authority and Optaros: Jboss Innovation Award Winner

    The Massachusetts Convention Center Authority (MCCA) owns and oversees the operation of four major facilities, including the Boston Convention & Exhibition Center (BCEC). MCCA's manual processes and siloed systems resulted in inefficient workflows that caused customer service to suffer. For this MCCA deployed Red Hat. The MCCA solution used JBoss...

    Provided By Red Hat

  • Case Studies // Aug 2009

    Connecta Pushes the Envelope on Integration With IBM WebSphere Technologies

    Connecta is a leading management and IT consulting practice, and a specialist in helping corporations and non-profit organizations to change and achieve their objectives. To fulfil a major outsourcing contract with one of Scandinavia's leading mobile phone manufacturers, management and IT consultancy company Connecta needed to provide an Integration Centre...

    Provided By IBM

  • Case Studies // Oct 2009

    Fujitsu Case Study: International Military Advisory and Training Team (IMMAT)

    The British led IMATT has approximately 100 international staff based in Sierra Leone where they provide the government with security. The locally serviced IMATT IT system suffered a catastrophic failure. In a chance conversation between IMATT personnel and staff from another military project, Fujitsu was recommended as an IT team...

    Provided By Fujitsu

  • Case Studies // Jul 2009

    Leading by Example in Enterprise Content Management

    The Department for Business Innovation & Skills (BIS) is the UK government department responsible for building Britain's future economic strengths by creating a regulatory environment. The BIS aim was to provide enhanced functionality, a better user experience through much closer integration with the department's office systems, compliance with government legislation...

    Provided By Fujitsu

  • Case Studies // Jun 2009

    Red Hat Enterprise Linux 5 With Virtualization Delivers Increased Performance to Dutch City Council

    The City of Rotterdam, known for its famous harbour and large city council, is located in the Netherlands and boasts over 600,000 inhabitants. The Rotterdam wanted to renew part of the city's IT infrastructure and create a future-proof platform for its heterogeneous environment. For this Rotterdam deployed Red Hat. Red...

    Provided By Red Hat

  • Case Studies // Jun 2009

    Autotrader.co.uk Migrates to Red Hat Solutions for Performance, Stability and Reliability

    AutoTrader.co.uk is the UK's No. 1 motoring website, with over 10.3 million monthly unique users, who carry out over 106 million searches on new and used vehicles. AutoTrader wanted to replace inefficient, incumbent systems with a reliable and affordable standardised system. For this they chose Red Hat. Red Hats Enterprise...

    Provided By Red Hat