Tech & Work

Work-life balance. BYOD. Telework. Virtual desktops. Technology is changing the definition of employment and creating new challenges and opportunities every day. You'll find cutting-edge white papers and reports on the evolution of work right here.

  • Webcasts // Sep 2015

    Removing Identity Barriers for Office 365 - Webinar

    Microsoft touts the many productivity, cost, and security benefits of Office 365, but reaping those benefits requires a significant amount of planning and work on your part. Identity management - including directory synchronization and federation - is one of the most critical parts of planning your Office 365 deployment. Whether...

    Sponsored By OKTA

  • White Papers // Sep 2015

    5 Ways to Save Time and Money on Your Data Backups

    When it comes to IT professionals, one universal truth always seems to be present: You have way more work than you have time. Not to worry. This short e-book will highlight five key approaches that can not only help you save time managing backups, but control costs too. Together, these...

    Sponsored By Dell and Intel

  • White Papers // Aug 2015

    Solving the O365 Mobility Puzzle

    If you're migrating from an existing on-premise Exchange environment — or setting up Office 365 for a new set of users — you'll need to address how to handle users accessing Office 365 from mobile devices. Read this eGuide now to discover how you can simplify the migration and deployment...

    Sponsored By OKTA

  • White Papers // Aug 2015

    Dell: The Definitive Guide to Virtualisation Management Software

    Most modern data centers have become quagmires of chaos — multitiered applications, hybrid clouds, multiple sites, 24x7 expectations, latency-sensitive applications, slashed budgets and a constant rate of change. Many data center managers and admins struggle to simply keep from falling further into the abyss. Read more...

    Sponsored By Dell Software

  • White Papers // Aug 2015

    Reducing Infrastructure Complexity through Converged Systems

    Remote offices, branch offices and small businesses have dramatically stepped up their adoption of new technology to help them run everything from typical business applications to cutting-edge solutions that differentiate their organisations. But that rapid run-up in new technology deployments has often come with a cost: increased infrastructure complexity that...

    Sponsored By Dell and Intel®

  • White Papers // Aug 2015

    Meeting the mobility demands of an evolving workforce

    The way workers connect to and access business data and applications is rapidly changing, brought on by the proliferation of new mobile devices and the blurring of the lines between professional and personal lives. As workforce dynamics continue to evolve, organisations are taking notice and beginning to embrace this new...

    Sponsored By Dell and Intel®

  • White Papers // Aug 2015

    The Evolving Workforce: Expert Insights

    Dell and Intel have commissioned TNS Global to undertake a global project to identify and explore key future trends and themes pertaining to the workplace and workforce, and in particular, the role that technology has played in its evolution. The project spans eleven countries and comprises of several stages combined...

    Sponsored By Dell and Intel®

  • White Papers // Aug 2015

    The New Reality of Mac in Business

    With the global success of iPhone and iPad, many businesses are embracing the Apple platform. Along with these mobile devices, sales of Mac computers to business are growing. A decade ago, the Mac was an uncommon sight in many businesses and routinely ignored by corporate IT. Today, more and more...

    Sponsored By JAMF Software

  • White Papers // Aug 2015

    The Modern Mobile Workforce

    The work of the modern, mobile workforce is no longer confined by place or by time. Mobile computers, wireless networking, and always-available online services allows for work to get done just about anywhere and at any time. For the modern IT Manager, this way of working offers new challenges and...

    Sponsored By JAMF Software

  • White Papers // Aug 2015

    The Casper Suite - ROI Overview

    In today’s IT environment, it is more important than ever to manage resources with an eye towards efficient deployment and operability. With JAMF Software’s Casper Suite, IT departments can manage their Apple computers and mobile devices across the enterprise simply and effectively. Advance preparation of client machines to ensure consistency...

    Sponsored By JAMF Software

  • White Papers // Aug 2015

    Factory Floor Network Deployment

    This tactical brief demonstrates how to gain benefits from fibre optic connections. Read More..

    Sponsored By Panduit

  • White Papers // Aug 2015

    Converging Endpoint Protection Productivity with HP (DE)

    Today’s workers create and access business data on devices from mobile phones and tablets to traditional desktop workstations … and other technologies in-between. The devices may be owned and managed by the organization, or they may be owned and managed by the end-user. But regardless of who owns them, the...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Aug 2015

    Big Protection for Small to Medium-sized Businesses

    As a small to medium-sized business (SMB) owner, you know how complex the threat landscape is getting and how costly it is to protect your business devices, data, and networks. Intel Security breaks down how they are able to offer SMBs top tier protection without breaking the bank.

    Sponsored By Intel Security

  • White Papers // Aug 2015

    A Buyer's Guide to Endpoint Protection Platforms

    A wide array of endpoint protection platform (EPP) solutions are available with significant differentiation among vendors. No single vendor leads in all functional areas, so buyers need to prioritise their requirements to address the needs of their specific business, technical and regulatory environments. This Gartner report will assist you and...

    Sponsored By Intel Security

  • White Papers // Aug 2015

    Advanced Targeted Attacks: It Takes a System

    For the second consecutive year at the Black Hat Conference, McAfee, a part of Intel Security, polled security practitioners to gauge their challenges with advanced malware used in low-prevalence and targeted attacks. Despite many investments in “silver bullet” products, detection continued to lead the list of challenges. Key to detection...

    Sponsored By Intel Security

  • White Papers // Aug 2015

    Lenovo XClarity – Enhancing Server Value with Innovative System Management

    As with most mechanical devices, the cost of managing business servers over their lifecycle far outstrips their acquisition price. So it is wise for companies to adequately study their options prior to committing to any specific management platform. But in the case of Intel x86-based systems, the management solution market...

    Sponsored By Lenovo & Intel

  • White Papers // Aug 2015

    Strengthen Security. Enhance Productivity.

    The goal of IT is to drive your business forward, while simplifying operational processes. It should also help you streamline technology initiatives to improve productivity and security, at lower costs. For a limited period, Lenovo System x servers come with attractive price-offs. Now you can accelerate productivity in a simplified,...

    Sponsored By Lenovo & Intel

  • White Papers // Aug 2015

    StoreOnce twice: SMC relies on fail-safe backup by HP

    In the areas of production and development, SMC Pneumatik have always been responsible for the automation of processes. They have only recently become responsible for the backup infrastructure. In October 2014, the global market leader in industrial automation with pneumatic and electrical systems began to rely on HP and HP...

    Sponsored By HP and Intel®

  • Videos // Aug 2015

    The Benefits of Hyperconverged Infrastructure ChalkTalk

    What is hyper-converged infrastructure and how can customers benefit from this software-defined based solution. In this ChalkTalk, you'll learn why it is one of the hottest IT trends of 2015. 'Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries'.

    Sponsored By HP and Intel UK

  • White Papers // Aug 2015

    Beginner's Guide to SSL Certificates (RU)

    Download Beginners Guide to SSL Certificates: Making the Best Choice when Considering Your Online Security Options to learn how VeriSign SSL Certificates offer SSL protection and more--all in a single solution.

    Sponsored By Symantec

  • White Papers // Aug 2015

    HP support desk reduces mean time to repair by 90% with Operations Analytics

    With over 150,000 cases to solve a year, HP's Support desk needed a better way to troubleshoot and find answers for their customers. Engineers at HP's Current Product Engineering handle level 3 case escalations, and they decided to embark on a pilot to determine how HP Operations Analytics can help...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Aug 2015

    HP support desk reduces mean time to repair with Operations Analytics

    With over 150,000 cases to solve a year, HP's Support desk needed a better way to troubleshoot and find answers for their customers. Engineers at HP's Current Product Engineering handle level 3 case escalations, and they decided to embark on a pilot to determine how HP Operations Analytics can help...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Aug 2015

    Samsung - Efficiency of printers in entreprises

    Samsung - Efficiency of printers in entreprises

    Sponsored By Samsung UK

  • White Papers // Aug 2015

    Samsung - The power of printers

    Samsung - The power of printers

    Sponsored By Samsung UK

  • White Papers // Aug 2015

    It’s A Hybrid Cloud World

    Whether your company uses software-as-a- service (SaaS) or deploys applications to a cloud platform, there is a high likelihood those services are connecting back to at least one resource in your data center. For example, enterprises using SaaS-based sales force automation software usually connect this application to their on-premises enterprise...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Aug 2015

    The Phishing Quiz

    Put your phishing knowledge to the test. One wrong click could expose your company to a data breach. Take the quiz and discover how skilled you are at detecting malicious phishing attempts amid common work-related emails, which are provided here in replicated email clients with active functionality.

    Sponsored By Intel Security: McAfee

  • White Papers // Aug 2015

    Best Practices for Dealing with Phishing and Next-Generation Malware

    Examples of phishing and malware threats are becoming more commonplace as cybercriminals become more adept, stealthier, and more able to penetrate corporate security defenses. The consequences of even a single such attack can be enormous, resulting in the potential loss of millions of dollars from corporate financial accounts, the loss...

    Sponsored By Intel Security: McAfee

  • White Papers // Aug 2015

    To Click or Not to Click, That is the Question-Infographic

    This Infographic outlines how modern organisations are protecting their users in a "click first, ask later" culture. With smartphones now allowing your employees to access their work email accounts, new security tactics must be developed to ensure that every employee is covered on every device. Read through this infographic to...

    Sponsored By Intel Security: McAfee

  • White Papers // Aug 2015

    Plantronics Collaboration: Noise At Work

    Our recent study proves that this is a growing issue. Open plan offices with little acoustic planning often amplify noise. Outdoors,everyday noise can make it just as difficult to hear and be heard. So how big is the problem? What is the real world impact of noise at work? And...

    Sponsored By Plantronics

  • White Papers // Aug 2015

    Plantronics: Noise In The Office Infographic

    As our recent study proves, it is a key factor in lower levels of staff motivation. It negatively impacts customers who are frustrated when they are asked to repeat themselves. It undermines collaboration between teams and it even disadvantages the business through lower levels of productivity. Read more...

    Sponsored By Plantronics

  • White Papers // Jul 2015

    Feeling Vulnerable? You Should Be. ( Portuguese )

    In an information vacuum, it’s hardly surprising that IT managers rate their likelihood of suffering various vulnerabilities as low. With over half of respondents never having conducted vulnerability assessments, they can only guess at the likelihood of their websites suffering from different vulnerabilities

    Sponsored By Symantec

  • Webcasts // Jul 2015

    Live Webcast: Preparing and Presenting Compelling Webinars Part 2- Matt Abrahams

    Topic: Webinar Part 2: Amplifying your message Date: Tuesday, August 25 Time: 11:00 AM (PDT) / 2 PM (EDT) Distraction reigns supreme in today’s corporate world. How can you gain and maintain your webinar audience’s attention? How can you make your webinar content and experience connected and compelling? Informed...

    Sponsored By Citrix Online

  • White Papers // Jul 2015

    Dell Resources Page 2015

    This catalogue of Dell resources offers advice, expertise and best practice to help your business grow and develop. Find the topic area of interest below and download the asset for review. Resources include case studies, whitepapers and eGuides. Visit this site to find all your Dell Information in one place

    Sponsored By Dell

  • White Papers // Jul 2015

    Symantec: Internet Security Threat Report 2015 (Dutch)

    This guide will provides a four pillar security framework.The framework gives a basis for assessing the maturity of your security program.Taking a preventative approach is no longer adequate for today’s threats. Learn More..

    Sponsored By Symantec

  • White Papers // Jul 2015

    Symantec: Internet Security Threat Report 2015 (Spanish)

    This guide will provides a four pillar security framework.The framework gives a basis for assessing the maturity of your security program.Taking a preventative approach is no longer adequate for today’s threats. Learn More..

    Sponsored By Symantec

  • White Papers // Jul 2015

    Symantec: Internet Security Threat Report 2015 (French)

    This guide will provides a four pillar security framework.The framework gives a basis for assessing the maturity of your security program.Taking a preventative approach is no longer adequate for today’s threats. Learn More..

    Sponsored By Symantec

  • White Papers // Jul 2015

    Symantec: Internet Security Threat Report 2015 (Italian)

    This guide will provides a four pillar security framework.The framework gives a basis for assessing the maturity of your security program.Taking a preventative approach is no longer adequate for today’s threats. Learn More..

    Sponsored By Symantec

  • White Papers // Jul 2015

    Magic Quadrant for Data Centre Infrastructure Management Tools

    Gartner defines the data centre infrastructure management (DCIM) tool market as a space that encompasses tools that monitor, measure, manage and control data centre resources and energy consumption of: • IT-related components, such as servers, storage and network switches • Facilities infrastructure components, such as power distribution units (PDUs) and...

    Sponsored By APC by Schneider Electric

  • White Papers // Jul 2015

    Best Practices to make BYOD simple and secure

    Bring-your-own-device (BYOD) programmes and policies empower people to choose the best device to get their work done, including personally-owned consumer smartphones, tablets and laptops. This white paper provides guidance for introducing BYOD to help people become more mobile and productive while IT adapts to consumerisation in a simple, secure and...

    Sponsored By Citrix Systems

  • Live Event // Jul 2015

    Live Webcast: How to Inspire Employees and Increase Efficiency By Rethinking How (and Why) You Convene

    Learn how to fix a broken meeting culture, inspire employees and increase efficiency. Topic: Reviving the Modern Meeting: How to Inspire Employees and Increase Efficiency By Rethinking How (and Why) You Convene Date: Tuesday, July 28 Time: 11 AM (PDT) / 2 PM (EDT) Speaker: Michael Parrish DuDell, Bestselling Author...

    Sponsored By Citrix

  • White Papers // Jun 2015

    Upgrade Your Business: Upgrading to new Dell OptiPlex desktops powered by Intel

    Ageing desktops present obstacle as they lack the latest hardware and software technology. Your business faces a difficult decision: You can replace those older desktops now, or you can push the capital expense to the next fiscal year. How do you know when it's the right time to invest in...

    Sponsored By Dell and Intel®

  • White Papers // May 2015

    ROI Summary for ServiceNow Cloud Based Service Management

    Key Performance Improvements Realized from Customers Who Deployed ServiceNow

    Sponsored By ServiceNow

  • White Papers // Jun 2015

    Customer Engagement, Business Value: How to Deal with the 21st Century Customer

    In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't? In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st...

    Sponsored By Microsoft

  • White Papers // Apr 2015

    Death of The Web Conference (As We Know It)

    It comes as no surprise that the sheer volume of meetings is on the rise for today’s average employee. Nor should it come as a shock that the vast majority of today’s employees report they get little or no value out of most of the meetings they attend. Yet, few...

    Sponsored By LogMeIn Australia

  • White Papers // Aug 2015

    HP support desk reduces mean time to repair with Operations Analytics

    With over 150,000 cases to solve a year, HP's Support desk needed a better way to troubleshoot and find answers for their customers. Engineers at HP's Current Product Engineering handle level 3 case escalations, and they decided to embark on a pilot to determine how HP Operations Analytics can help...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jun 2015

    Enterprise Mobility Management: Embracing BYOD through Data Delivery and Secure App

    The transformation of computing through mobility, consumerisation, bring-your-own device (BYOD) and flex-work offers powerful benefits for today’s organisations – but it poses significant challenges for IT.

    Sponsored By Citrix Systems

  • eBooks // Jul 2015

    Jama eBook: A Modern Take on the Agile Manifesto

    When the Agile Manifesto was published in 2001, our workplace looked very different from how it does today. Despite major changes in how we work, our interpretation of the Manifesto hasn't changed in over a decade. So what does today's Agile look like? Do the values of the Manifesto still...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Five challenges to agile planning

    The moment a company decides to build a product, team leads, contributors and stakeholders struggle to keep every stage of product development between concept and release grounded in the business goals. Agile methodology is a nimble way to work that can help you prioritize, but achieving its promised benefits...

    Sponsored By Jama Software

  • Webcasts // Apr 2015

    On-Demand Webcast: Under the Hood - How to Fire Up Your Employee Culture for Maximum Performance

    Based on thought leader Stan Slap's much anticipated second book, Stan delivers a story filled, high content presentation on how employee cultures work and how to work it. If your job success involves achieving results through others and those others work for you - understanding the true motivation of an...

    Sponsored By Citrix

  • White Papers // Jun 2015

    Enterprise Mobility Management Big Bang Theory

    Mobile device Management was just the beginning of the enterprise journey towards complete mobility. Learn why enterprise mobility management is now needed for all devices and data for work. Read More..

    Sponsored By IBM

  • White Papers // Apr 2015

    Osterman Research - Making the Case for Business Webinars

    To understand which marketing events are most effective for your organisation, you first have to calculate the true costs of each type of event and cost per lead. This Osterman Research white paper presents four types of events marketers are using today, explores how to calculate the true cost of...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    How B2B Marketers Use Webinars and White Papers As Secret Weapons

    For decades, trade shows were the events in the B2B business for developing new business contacts and strengthening customer relationships. With webinar and white paper marketing tools, customer relationships are no longer dependent on the trade show ticket office. In the white paper futurologist Joachim Graf describes how marketers get...

    Sponsored By Citrix Systems

  • eBooks // Apr 2015

    The Modern Way to Extend Your Company Culture - eBook

    If you want to get a message across, you speak the local language—or in the case of reaching and engaging employees, you use the communication channels they like and use. Web conferencing and private social networks for companies are better at keeping employees in the know and this eBook by...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Print Where Business Happen with HP ePrint Enterprise

    The emergence of mobile devices and cloud services has revolutionised business productivity and innovation. HP ePrint Enterprise offers a convenient mobile printing solution that makes it easy for employees to print from smartphones, tablets, and Internet-connected laptops, giving IT complete visibility and control to set print policies, track usage, and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jun 2015

    Enterprise Wi-Fi Buyers Guide: The Network Impact of 802.11ac

    This paper discusses two approaches for efficient WLAN design. Both let you integrate 802.11ac into your WLAN and both can help lay the foundation for future, high-speed technologies. Learn more about the advantages and disadvantages of these two approaches.

    Sponsored By Aerohive Networks

  • White Papers // May 2015

    The power of change

    RWTH Aachen is one of Europe’s most distinguished technological universities, with 7,500 employees and 40,000 students who rely on secure access to applications and data. Similar to other research-oriented institutions, they knew they were an attractive target for cyberattacks, so at the end of 2013, the university chose to renew...

    Sponsored By Intel Security

  • White Papers // May 2015

    Seven reasons why Microsoft Windows 8 is better with Intel Security

    Windows 8 is a complex operating system and sometimes exhibit critical vulnerabilities, which are promptly exploited by cyber-hackers. The fact that most Windows 7 applications will run natively on Windows 8 means that most malware will also run on Windows 8.So if you run, or are planning to deploy, Windows...

    Sponsored By Intel Security

  • White Papers // May 2015

    Protecting Against Mobile App SSL Vulnerabilities

    Have you thought about the many ways in which mobile apps may be exposing your company’s sensitive information to man-in-the-middle (MITM) attacks? Today, employees are easily enthralled by the excitement of new mobile apps, and rarely think about the risks that come along with these supposedly secure apps.This report, brought...

    Sponsored By Intel Security

  • White Papers // May 2015

    Forrester Research Report: Beware the "SaaS" Trap

    There’s a disturbing trend emerging in our client inquiries of late: rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. With the increase demand for organisations to take advantage of the flexibility and efficiency that SaaS offers them, many vendors today are seeing an...

    Sponsored By NetSuite AU

  • White Papers // May 2015

    ServiceWatch Impact Study

    Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service and online sales. Because of their critical nature, business services need to be highly available and responsive – any disruption...

    Sponsored By ServiceNow

  • White Papers // May 2015

    Delivering Enterprise Value with Service Management

    IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service...

    Sponsored By ServiceNow

  • Case Studies // May 2015

    Today’s State of Work: The Productivity Drain

    We believe that enterprises that invest in consumerization and automation can gain a profound competitive advantage, delivering benefits that go far beyond simple cost savings. From what we have seen through this report, managers already strongly support this transformation – and are likely to be enthusiastic participants as enterprises embark...

    Sponsored By ServiceNow

  • White Papers // Jul 2015

    New releases and Better Ways to Buy with Autodesk

    As you may have heard, Autodesk is transitioning to a subscription business model, this guide has been created to inform you of these changes, how they affect you and help you make the best choice. While new perpetual licenses of most individual Autodesk software, including AutoCAD and AutoCAD LT, will...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Autodesk Case Study: Martin/Martin, Inc.

    Martin/Martin is a civil and structural engineering and surveying firm with clients throughout the United States and around the world. For over two decades, the firm has relied on Autodesk AutoCAD for many of their projects. For the past several years, Martin/Martin has been using AutoCAD on the Denver International...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Design every detail with AutoCAD

    Design every detail with AutoCAD software, one of the world’s leading CAD applications. Create stunning 2D and 3D designs with robust tools that can produce almost any shape imaginable. Share your work with confidence using TrustedDW technology, the original and most accurate way to store and exchange design data. Speed...

    Sponsored By Autodesk_2015

  • Downloads // Mar 2014

    Free Trial - Unified IT Monitoring for Infrastructure and Applications with up.time®

    Powerful and Unified IT Monitoring Software: From physical to virtual to cloud, get the deep reporting and proactive monitoring you need to stay on top of IT performance, availability, and capacity. up.time® has customizable and role-based dashboards to monitor Servers, VMs, Applications, Services and the Network across all platforms, on-premise,...

    Sponsored By Uptime Software

  • White Papers // Feb 2015

    Puppet Labs DevOps Salary Report

    The 2014 State of DevOps Report revealed strong correlations between DevOps practices and strong IT performance, and also showed that high-performing IT teams have a beneficial impact on the business performance of the organizations they belong to. Among our questions about tools & practices, location, industry and company size,...

    Sponsored By Puppet Labs

  • White Papers // Feb 2015

    Four Tools to Capture DDoS Attacks in Monitoring

    Most cloud DDoS mitigation services are offered on-demand, meaning that customers can enable the service when they are the victim of a DDoS attack. But how can a company find out - quickly - that it is under attack? Sometimes it is difficult to know. This piece lists four monitoring...

    Sponsored By Neustar

  • White Papers // Apr 2015

    Business Endpoint Protection

    Like laptops, mobile devices are susceptible to digital attacks. More and more users rely on smartphones and tablets to manage their personal and business data, opening up an attractive new target for cybercriminals. Like laptops, mobile devices are susceptible to digital attacks. More and more users rely on smartphones and...

    Sponsored By Webroot Software

  • White Papers // Apr 2015

    Webroot Secure Anywhere Web Security Service

    Cybercriminals generate over 100,0001 new malware samples a day; approximately 85% of these are delivered through the Web. Many of them rely on browser and application vulnerabilities to infect systems and steal information. The Webroot SecureAnywhere® Web Security Service provides unparalleled protection from the cloud, stopping online threats before they...

    Sponsored By Webroot Software

  • White Papers // Jul 2015

    Feeling Vulnerable? You Should Be. ( Portuguese )

    In an information vacuum, it’s hardly surprising that IT managers rate their likelihood of suffering various vulnerabilities as low. With over half of respondents never having conducted vulnerability assessments, they can only guess at the likelihood of their websites suffering from different vulnerabilities

    Sponsored By Symantec

  • White Papers // Jun 2015

    Microsoft Dynamics Retail eBook: I Love Customers

    Perhaps no other industry has been as impacted by rapid advancements in technology as the retail industry. The Internet has opened up new markets to you – and your competitors. A proliferation of devices has changed the way consumers shop, in-store and online. Retailers now have access to data about...

    Sponsored By Microsoft

  • White Papers // Jul 2015

    Dell Resources Page 2015

    This catalogue of Dell resources offers advice, expertise and best practice to help your business grow and develop. Find the topic area of interest below and download the asset for review. Resources include case studies, whitepapers and eGuides. Visit this site to find all your Dell Information in one place

    Sponsored By Dell

  • White Papers // Jun 2015

    Always Be Closing: The ABC's of Sales in the Modern Era

    Companies hire salespeople to drive revenue, but it turns out that the majority of sales reps spend very little of their time actually doing the jobs they were hired to do. According to Pace Productivity, just 22% of a typical sales rep’s week is focused on selling. So how can...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    How to free your healthcare organisation from the storage tech trap

    The demand for extra capacity for patient records, clinical research and other data continues to grow relentlessly. Meanwhile, teams want instant access to information to deliver greater-quality care. Tightening regulations and other outside pressures continue to place an added burden on IT managers – who are already under strain with...

    Sponsored By Fujitsu

  • White Papers // Jul 2015

    The Field Services Technology Stack

    Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 17 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Remote Support Trends

    As of 2015 remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Report: The State of Support Services

    The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015. The next year will be a challenging year for support services, but Pacesetter companies will embrace and overcome these challenges, often by investment in analytics, proactive support programs, customer engagement...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Revolutionising Support Interactions with Video

    There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    The 8 Pillars Of Colocation

    The service provider takes on the responsibility for the maintenance and running of the server and operating system. .

    Sponsored By Colt Software