Tech & Work

  • Downloads // May 2002

    Network Administrator skills assessment test

    This series of tests can help IT managers gauge how a job candidate for a net admin position will handle typical IT situations. The tests can also help you determine the skills sets each applicant brings to the table.

    Provided By TechRepublic

  • Book chapters // Jul 2005

    Measure help desk performance more effectively

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an...

    Provided By McGraw-Hill Professional

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic

  • Tools & Templates // Aug 2005

    Encourage professional growth with this development plan template

    This simple template can serve as a tool for promoting the professional development of your employees by outlining their developmental objectives and defining specific measures to achieve them. Professional growth involves collaboration between you and your employees. You're responsible for providing training and development opportunities--but they're responsible for taking...

    Provided By TechRepublic

  • Downloads // Nov 2006

    10+ e-mail best practices to share with your users

    These days, e-mail is used by just about everyone. Unfortunately, a lot of users out there don't use it right, flirting with security risks, consuming excessive bandwidth, and practicing lousy etiquette. These basic usage guidelines, encompassing things like virus protection, e-mail scams, attachments, and forwarding practices, will help safeguard your...

    Provided By TechRepublic

  • Downloads // Jun 2009

    10+ ways to improve your writing by self-editing

    If you want your writing to be polished, professional, and effective, you'll need to develop a system for reviewing your work with a critical eye. Here are some concrete steps you can take to vastly improve the results.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // May 2002

    High impact resume for the experienced IT pro

    The resume of the experienced IT professional needs to emphasize technical accomplishments and successful projects. Here is an example you can download and use as a template for creating your own resume.

    Provided By TechRepublic

  • Book chapters // Dec 2005

    Create an efficient IP plan with variable-length subnet masking (VLSM)

    This sample chapter, taken from CCNA Portable Command Guide, teaches you the power of variable-length subnet masking (VLSM). Variable-length subnet masking (VLSM) is the more realistic way of subnetting a network to make for the most efficient use of all of the bits.This sample chapter, taken from CCNA Portable...

    Provided By Cisco Press

  • Book chapters // Aug 2006

    CCNA 1 Labs and Study Guide: Networking Basics

    Boost your understanding of networking basics and prepare for CCNA 1 course assessments with this chapter from Networking Basics CCNA 1 Labs and Study Guide, the revised and only authorized labs and study guide for the Cisco Networking Academy Program CCNA 1 curriculum. In the study guide section, test...

    Provided By Cisco Press

  • Research // Apr 2007

    A New CIO's 100-Day Plan

    When new CIOs start, they have to immediately create momentum and build credibility. High expectations are held by the business community, senior executives, and the IT organization itself ? and starting off on the right foot is critical to managing those initial expectations. To manage this initial roller coaster ride,...

    Provided By Forrester Research

  • Downloads // Mar 2008

    TechRepublic's 2008 IT skills and salary report

    TechRepublic presents this IT skills and salary report, created in conjunction with Global Knowledge. Find out about IT employment trends, the job market outlook, areas of growth and decline, skills that are in demand, highest-paying certs, and salary ranges broken down by region, job title, industry, and experience.

    Provided By TechRepublic

  • Downloads // Jun 2008

    10 IT health risks -- and how to combat them

    IT might not appear to be a high-risk field, but a surprising number of ailments can plague IT pros in all job roles. Suzanne Thornberry takes a look at some of the most prevalent health concerns and what you can do to protect yourself from them.This download is also available...

    Provided By Suzanne Thornberry

  • Downloads // Sep 2008

    10 simple things you can do to improve your writing

    If you're like much of today's workforce, you need to have halfway decent writing skills to succeed at your job. But even if you don't have time to work on those skills, mastering a few basic rules can make a big difference. This download is also available as an...

    Provided By Jody Gilbert

  • Downloads // Oct 2008

    Top 10 U.S. college programs for IT

    This TechRepublic Special Report features our list of 10 "can't miss" undergraduate IT programs in the United States. These IT business education programs are aimed at students who want to get on the CIO career track, which includes IT professional roles such as support professional, network administrator, project manager, IT...

    Provided By TechRepublic

  • Downloads // Feb 2009

    10+ ways to reduce wordiness in your writing

    When you streamline your wording, your message becomes more powerful and clear. Calvin Sun looks at how eliminating just a few superfluous phrases can tighten up your writing and give it more punch. This download is also available as an entry in our 10 Things blog.

    Provided By Calvin Sun

  • Case Studies // Jun 2009

    City Enhances Service Delivery With Automated Request Management

    To provide exceptional citizen service, the City of Bellevue, Washington, is committed to innovation and responsive government. In 2005, Bellevue launched its "Service First" initiative to streamline access to public services and information. To support the initiative, the city sought a software solution that could automate, coordinate, and track service...

    Provided By Microsoft

  • Case Studies // Aug 2009

    Rail Operator SJ Uses CRM to Increase Profits and Customer Satisfaction

    This case study looks at how the government-owned Swedish rail operator SJ responded to the competitive threat of pending industry deregulation. Combining its CRM initiative, SJ Prio, with its service excellence has helped SJ significantly increase revenue growth and profitability. Executives in charge of customer experience can use this research...

    Provided By Gartner

  • Case Studies // Apr 2009

    Global 360 Case Study: Major Wireless Carrier

    This major wireless carrier needed a process and document management solution to process correspondence from offshore call centers more efficiently while improving customer response times. The Global 360 solution provided this wireless carrier with an automated correspondence management solution for an offshore call center, automated their customer response process to...

    Provided By Global 360

  • Downloads // Jan 2010

    10 reasons to use Azure for your cloud apps

    Cloud platforms are available from various vendors, including Amazon, IBM, and Google. But Deb Shinder thinks Microsoft Azure might be the best choice.This download is also available as an entry in our 10 Things blog.

    Provided By Deb Shinder

  • Downloads // Mar 2010

    10 ways to deal with setbacks

    Everyone faces failures and disappointments from time to time. The trick is finding a way to bounce back -- and maybe even come out ahead.This download is also available as an entry in our 10 Things blog.

    Provided By Calvin Sun

  • Downloads // Feb 2010

    10 tech tasks you should be able to do in your sleep

    Nearly all the jobs you tackle will require you to handle certain fundamental tasks. Make sure these essential skills are part of your repertoire.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Jul 2010

    10 things that define a true professional

    You may be a brilliant developer, a highly skilled net admin, or a crackerjack DBA -- but if you're unprofessional, your career is likely to fall short. Alan Norton offers some attributes to strive for.This download is also available as an entry in our 10 Things blog.

    Provided By Alan Norton

  • Downloads // Feb 2011

    10 reasons for quitting IT

    There are a lot of upsides to working in IT -- but depending on your situation, you might find yourself considering other career options. Jack Wallen describes a few factors that could be the last straw for some IT pros.This download is also available as an entry in our...

    Provided By Jack Wallen

  • Downloads // Mar 2011

    10 alternative careers for burned-out IT workers

    So you're thinking about leaving IT -- but you're not sure what to do instead. Here are a few alternative fields where you might be able to use your talents in more satisfying ways.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Apr 2011

    10 tips for delivering bad news

    Giving someone bad news is never easy, but there are right ways and wrong ways of going about it. Calvin Sun has some advice on the best methods for sharing unpleasant information.This download is also available as an entry in our 10 Things blog.

    Provided By Calvin Sun

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • White Papers // Jul 2013

    Top 10 actions a CIO can take to prepare for a hurricane

    The top concerns for a CIO during an active hurricane season are the safety and security of employees and the prevention of damage to facilities. Maintaining business continuity should be their next highest priority. If communications and critical IT system are lost, the damaging impact on the customers, employees and...

    Provided By Dell Software

  • White Papers // Oct 2013

    [Infographic] The Future of HCM: Cloud-Based Talent Management

    The ability to manage talent effectively can dictate the success of your entire organization. You must invest in solutions that help you to attract, retain and develop talent while aligning to the overall goals and successes of your organization.

    Provided By Oracle

  • Research // Nov 2005

    IT Strategy Maps: A Tool For Strategic Alignment

    Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made. Forrester recommends that 1) firms start measuring strategic alignment as part of the "you can't...

    Provided By Forrester Research

  • Downloads // Feb 2006

    Quickly assess new employees' computer skills with this evaluation form

    Develop the best plan for training and supporting new employees by using this form to gauge their level of computer expertise. When a new employee walks in the door, the IT staff has gained a user to support--possibly someone who has little or no real computer experience. To avoid...

    Provided By TechRepublic

  • Downloads // Jan 2002

    Welcome letter

    Download this welcome letter from the IT department to help when new employees join your company. Distributing the welcome letter will not only help newbies hit the ground running, it will also reduce calls to the help desk.

    Provided By TechRepublic

  • Downloads // Sep 2005

    Prioritize help desk requests with this call-level chart

    Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level chart, which you can tailor to meet your needs. Prioritizing support calls is a critical process...

    Provided By TechRepublic

  • Book chapters // Jun 2005

    Improve network performance with virtual LANs (VLANs)

    This sample chapter, taken from Cisco Press' CCNA Self-Study: Interconnecting Cisco Network Devices, 2nd Edition, shows you how virtual LANs (VLANs) improve network performance by controlling broadcasts. The chapter explains the following:How to identify and operate a VLANHow to configure a VLAN to improve network performanceThe switch's role in VLAN...

    Provided By Cisco Press

  • Downloads // Nov 2005

    10 things you should know about being a great IT manager

    The 10 suggestions outlined in this download can help both new and seasoned managers become great IT managers. IT Managers can easily get caught up in day-to-day operations and activities and lose sight of important management behaviors. Whether you're a new or seasoned manager, the following suggestions can help...

    Provided By TechRepublic

  • Book chapters // Mar 2006

    Prepare for CompTIA's Network+ exam with more than 100 practices questions on network media and topologies

    This sample chapter, taken from Network+ Certification Practice Questions Exam Cram 2 (Exam N10-003), 2nd Edition, offers practice test questions and answers about media and topologies for Exam N10-003. This sample chapter, taken from Network+ Certification Practice Questions Exam Cram 2 (Exam N10-003), 2nd Edition, offers practice test questions...

    Provided By Que Publishing

  • Downloads // Dec 2005

    Presentation: 10 things you should know about Microsoft Windows Server Update Services (WSUS)

    This PowerPoint presentation outlines 10 things about Microsoft Windows Server Update Services (WSUS) every network administrator and help desk technician should know. In June 2005, Microsoft released Windows Server Update Services (WSUS), the much-anticipated update to its Software Update Services (SUS). As the successor to SUS, WSUS features...

    Provided By TechRepublic

  • Book chapters // Mar 2005

    Cisco CCIE self-study: General networking theory flash cards

    This practical study aid, taken from Cisco Press' CCIE Routing and Switching Flash Cards and Exam Practice Pack (CCIE Self-Study), ensures you are prepared for questions in the Cisco Certified Internetwork Expert (CCIE) written exam that deal with general networking theories. General networking theories include Open System Interconnection (OSI) models,...

    Provided By Cisco Press

  • White Papers // Jun 2005

    Forrester Research Report: Thirty-One Best Practices for the Service Desk

    According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point at courtesy of staff as the issue. Not so. Instead, areas such as resolving users' requests in a timely...

    Provided By Citrix Online

  • Downloads // May 2005

    Key legal concerns of IT managers

    It's not enough that you keep your IT department running smoothly and effectively, delivering value to your organization and staying responsive to the needs of those you support. You also have to make sure that your staff members don't make any legal missteps and that you don't fall into any...

    Provided By TechRepublic

  • Book chapters // Dec 2005

    Prepare for the PMP Exam with these 50 project management framework questions

    This sample chapter, taken from Sams Teach Yourself Microsoft SharePoint 2003 in 10 Minutes, consists of questions and answers to help you prepare for the PMP certification exam. Learn the anwers and explanations to questions on the PMP certification exam about the project management framework.This sample chapter, taken from...

    Provided By Que Publishing