Tech & Work

  • White Papers // Jun 2015

    Upgrade Your Business: Upgrading to new Dell OptiPlex desktops powered by Intel

    Ageing desktops present obstacle as they lack the latest hardware and software technology. Your business faces a difficult decision: You can replace those older desktops now, or you can push the capital expense to the next fiscal year. How do you know when it's the right time to invest in...

    Sponsored By Dell and Intel®

  • White Papers // May 2015

    ROI Summary for ServiceNow Cloud Based Service Management

    Key Performance Improvements Realized from Customers Who Deployed ServiceNow

    Sponsored By ServiceNow

  • White Papers // Apr 2015

    Death of The Web Conference (As We Know It)

    It comes as no surprise that the sheer volume of meetings is on the rise for today’s average employee. Nor should it come as a shock that the vast majority of today’s employees report they get little or no value out of most of the meetings they attend. Yet, few...

    Sponsored By LogMeIn Australia

  • White Papers // Nov 2014

    Basic Components and Considerations for Deploying Video Conferencing Solutions

    Video Conferencing as a fundamental tool for businesses to enhance communication and collaboration between employees, partners and customers. With video conferencing becoming a core component of IT infrastructure that enables communication and collaboration, businesses are looking to providers of telephony, business applications and network infrastructure services to include this capability...

    Sponsored By Polycom

  • White Papers // Jun 2015

    Enterprise Mobility Management: Embracing BYOD through Data Delivery and Secure App

    The transformation of computing through mobility, consumerisation, bring-your-own device (BYOD) and flex-work offers powerful benefits for today’s organisations – but it poses significant challenges for IT.

    Sponsored By Citrix Systems

  • White Papers // Jun 2015

    Customer Engagement, Business Value: How to Deal with the 21st Century Customer

    In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't? In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st...

    Sponsored By Microsoft

  • Webcasts // Apr 2015

    On-Demand Webcast: Under the Hood - How to Fire Up Your Employee Culture for Maximum Performance

    Based on thought leader Stan Slap's much anticipated second book, Stan delivers a story filled, high content presentation on how employee cultures work and how to work it. If your job success involves achieving results through others and those others work for you - understanding the true motivation of an...

    Sponsored By Citrix

  • White Papers // Jun 2015

    Enterprise Mobility Management Big Bang Theory

    Mobile device Management was just the beginning of the enterprise journey towards complete mobility. Learn why enterprise mobility management is now needed for all devices and data for work. Read More..

    Sponsored By IBM

  • White Papers // Apr 2015

    Osterman Research - Making the Case for Business Webinars

    To understand which marketing events are most effective for your organisation, you first have to calculate the true costs of each type of event and cost per lead. This Osterman Research white paper presents four types of events marketers are using today, explores how to calculate the true cost of...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    How B2B Marketers Use Webinars and White Papers As Secret Weapons

    For decades, trade shows were the events in the B2B business for developing new business contacts and strengthening customer relationships. With webinar and white paper marketing tools, customer relationships are no longer dependent on the trade show ticket office. In the white paper futurologist Joachim Graf describes how marketers get...

    Sponsored By Citrix Systems

  • eBooks // Apr 2015

    The Modern Way to Extend Your Company Culture - eBook

    If you want to get a message across, you speak the local language—or in the case of reaching and engaging employees, you use the communication channels they like and use. Web conferencing and private social networks for companies are better at keeping employees in the know and this eBook by...

    Sponsored By Citrix Systems

  • White Papers // Apr 2015

    Print Where Business Happen with HP ePrint Enterprise

    The emergence of mobile devices and cloud services has revolutionised business productivity and innovation. HP ePrint Enterprise offers a convenient mobile printing solution that makes it easy for employees to print from smartphones, tablets, and Internet-connected laptops, giving IT complete visibility and control to set print policies, track usage, and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    The Rise Of The Distractions In a Workplace Environment

    As workplace interruptions increase, can productivity be saved? With so many office distractions, you need technology that makes every hour in the office more productive. With the fastest first page out from sleep, the new HP LaserJets make waiting at the printer so 2014.

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    Thriving In Small Offices

    In the last 10 years, office cubicle has shrunk 64% which means than productivity has been affected too. This whitepaper give you useful space hacks to help you be one with a smaller, more open and productive workplace.

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jun 2015

    Enterprise Wi-Fi Buyers Guide: The Network Impact of 802.11ac

    This paper discusses two approaches for efficient WLAN design. Both let you integrate 802.11ac into your WLAN and both can help lay the foundation for future, high-speed technologies. Learn more about the advantages and disadvantages of these two approaches.

    Sponsored By Aerohive Networks

  • White Papers // May 2015

    The power of change

    RWTH Aachen is one of Europe’s most distinguished technological universities, with 7,500 employees and 40,000 students who rely on secure access to applications and data. Similar to other research-oriented institutions, they knew they were an attractive target for cyberattacks, so at the end of 2013, the university chose to renew...

    Sponsored By Intel Security

  • White Papers // May 2015

    Seven reasons why Microsoft Windows 8 is better with Intel Security

    Windows 8 is a complex operating system and sometimes exhibit critical vulnerabilities, which are promptly exploited by cyber-hackers. The fact that most Windows 7 applications will run natively on Windows 8 means that most malware will also run on Windows 8.So if you run, or are planning to deploy, Windows...

    Sponsored By Intel Security

  • White Papers // May 2015

    Protecting Against Mobile App SSL Vulnerabilities

    Have you thought about the many ways in which mobile apps may be exposing your company’s sensitive information to man-in-the-middle (MITM) attacks? Today, employees are easily enthralled by the excitement of new mobile apps, and rarely think about the risks that come along with these supposedly secure apps.This report, brought...

    Sponsored By Intel Security

  • White Papers // May 2015

    Forrester Research Report: Beware the "SaaS" Trap

    There’s a disturbing trend emerging in our client inquiries of late: rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. With the increase demand for organisations to take advantage of the flexibility and efficiency that SaaS offers them, many vendors today are seeing an...

    Sponsored By NetSuite AU

  • White Papers // May 2015

    ServiceWatch Impact Study

    Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service and online sales. Because of their critical nature, business services need to be highly available and responsive – any disruption...

    Sponsored By ServiceNow

  • White Papers // May 2015

    Delivering Enterprise Value with Service Management

    IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service...

    Sponsored By ServiceNow

  • Case Studies // May 2015

    Today’s State of Work: The Productivity Drain

    We believe that enterprises that invest in consumerization and automation can gain a profound competitive advantage, delivering benefits that go far beyond simple cost savings. From what we have seen through this report, managers already strongly support this transformation – and are likely to be enthusiastic participants as enterprises embark...

    Sponsored By ServiceNow

  • White Papers // Jul 2015

    New releases and Better Ways to Buy with Autodesk

    As you may have heard, Autodesk is transitioning to a subscription business model, this guide has been created to inform you of these changes, how they affect you and help you make the best choice. While new perpetual licenses of most individual Autodesk software, including AutoCAD and AutoCAD LT, will...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Autodesk Case Study: Martin/Martin, Inc.

    Martin/Martin is a civil and structural engineering and surveying firm with clients throughout the United States and around the world. For over two decades, the firm has relied on Autodesk AutoCAD for many of their projects. For the past several years, Martin/Martin has been using AutoCAD on the Denver International...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Design every detail with AutoCAD

    Design every detail with AutoCAD software, one of the world’s leading CAD applications. Create stunning 2D and 3D designs with robust tools that can produce almost any shape imaginable. Share your work with confidence using TrustedDW technology, the original and most accurate way to store and exchange design data. Speed...

    Sponsored By Autodesk_2015

  • Downloads // Oct 2014

    Find the Root Cause of Your Toughest SQL Server Performance Issues in 4 Clicks!

    Slow SQL Server performance? Server health dashboards keep you guessing. Get to the root cause of performance problems in just four clicks. Only SolarWinds® Database Performance Analyzer correlates SQL response time with server health metrics - in a single view - to quickly pinpoint the root cause of slow SQL...

    Sponsored By SolarWinds

  • Downloads // Mar 2014

    Free Trial - Unified IT Monitoring for Infrastructure and Applications with up.time®

    Powerful and Unified IT Monitoring Software: From physical to virtual to cloud, get the deep reporting and proactive monitoring you need to stay on top of IT performance, availability, and capacity. up.time® has customizable and role-based dashboards to monitor Servers, VMs, Applications, Services and the Network across all platforms, on-premise,...

    Sponsored By Uptime Software

  • eBooks // Jul 2015

    Jama eBook: A Modern Take on the Agile Manifesto

    When the Agile Manifesto was published in 2001, our workplace looked very different from how it does today. Despite major changes in how we work, our interpretation of the Manifesto hasn't changed in over a decade. So what does today's Agile look like? Do the values of the Manifesto still...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Requirements 101 – Learn 4 basics every PM should know

    Learn them, share them, live by them. No Ph.D. required. Wish someone would explain requirements management in plain English? Have stakeholders that could benefit from understanding the value at a high-level? You might not care about CMMI, BABOK or the nitty gritty details of functional requirements, but you do care...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Five challenges to agile planning

    The moment a company decides to build a product, team leads, contributors and stakeholders struggle to keep every stage of product development between concept and release grounded in the business goals. Agile methodology is a nimble way to work that can help you prioritize, but achieving its promised benefits...

    Sponsored By Jama Software

  • eBooks // Jul 2015

    Jama eBook - Failure: Analyze It, Don't Humanize It

    Beat the Law of Market Failure-an expert's POV. Alberto Savoia, formerly of Google and originator of the brilliant theory of "pretotyping," has created a product builder's philosophy that encourages a healthy, objective, and best of all, productive analysis of failure that takes the pain out of failure and improves ideas,...

    Sponsored By Jama Software

  • White Papers // Feb 2015

    Puppet Labs DevOps Salary Report

    The 2014 State of DevOps Report revealed strong correlations between DevOps practices and strong IT performance, and also showed that high-performing IT teams have a beneficial impact on the business performance of the organizations they belong to. Among our questions about tools & practices, location, industry and company size,...

    Sponsored By Puppet Labs

  • White Papers // Feb 2015

    Four Tools to Capture DDoS Attacks in Monitoring

    Most cloud DDoS mitigation services are offered on-demand, meaning that customers can enable the service when they are the victim of a DDoS attack. But how can a company find out - quickly - that it is under attack? Sometimes it is difficult to know. This piece lists four monitoring...

    Sponsored By Neustar

  • White Papers // Apr 2015

    Business Endpoint Protection

    Like laptops, mobile devices are susceptible to digital attacks. More and more users rely on smartphones and tablets to manage their personal and business data, opening up an attractive new target for cybercriminals. Like laptops, mobile devices are susceptible to digital attacks. More and more users rely on smartphones and...

    Sponsored By Webroot Software

  • White Papers // Apr 2015

    Webroot Secure Anywhere Web Security Service

    Cybercriminals generate over 100,0001 new malware samples a day; approximately 85% of these are delivered through the Web. Many of them rely on browser and application vulnerabilities to infect systems and steal information. The Webroot SecureAnywhere® Web Security Service provides unparalleled protection from the cloud, stopping online threats before they...

    Sponsored By Webroot Software

  • White Papers // Jul 2015

    The Field Services Technology Stack

    Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 17 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Remote Support Trends

    As of 2015 remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Report: The State of Support Services

    The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015. The next year will be a challenging year for support services, but Pacesetter companies will embrace and overcome these challenges, often by investment in analytics, proactive support programs, customer engagement...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Revolutionising Support Interactions with Video

    There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and...

    Sponsored By LogMeIn Australia

  • Case Studies // Jul 2014

    A Forrester Total Economic Impact Case Study

    Forrester Research conducted a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Polycom voice solutions for Microsoft Lync. Download this case study to understand the framework for evaluating the potential financial impact of Polycom voice solutions within their organizations....

    Sponsored By Polycom