Tech Industry

Best practices for business technology. Whether it's infrastructure, mobile, security, or operational advice, you'll find leading experts and compelling insight here.

  • Videos // Jul 2015

    Desktop Collaboration - Office Takeover Video

    Offices aren’t productivity factories anymore - they’re collaboration centres where individuals and groups can develop their best ideas. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. View this video to see hoe a company...

    Sponsored By Cisco Systems

  • White Papers // Jul 2015

    The Field Services Technology Stack

    Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 17 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Report: The State of Support Services

    The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015. The next year will be a challenging year for support services, but Pacesetter companies will embrace and overcome these challenges, often by investment in analytics, proactive support programs, customer engagement...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Revolutionising Support Interactions with Video

    There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Cisco e-book: Tomorrow’s Ideas are Born in Today’s Collaborative Spaces

    Offices aren’t productivity factories anymore - they’re collaboration centres where individuals and groups can develop their best ideas. Cisco Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Download the report to learn how to create...

    Sponsored By Cisco Systems

  • White Papers // Jul 2015

    ZK Research: WiFi and the Need for Multigigabit Networks

    Historically, the speed of a wired connection at the access edge has always been faster than that of a wireless connection. This means workers had to choose between the performance of wired connectivity and the convenience of a wireless connection. The era of LAN-like wireless is finally here. Now, users...

    Sponsored By Cisco Systems

  • eBooks // Jul 2015

    Jama eBook: A Modern Take on the Agile Manifesto

    When the Agile Manifesto was published in 2001, our workplace looked very different from how it does today. Despite major changes in how we work, our interpretation of the Manifesto hasn't changed in over a decade. So what does today's Agile look like? Do the values of the Manifesto still...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Requirements 101 – Learn 4 basics every PM should know

    Learn them, share them, live by them. No Ph.D. required. Wish someone would explain requirements management in plain English? Have stakeholders that could benefit from understanding the value at a high-level? You might not care about CMMI, BABOK or the nitty gritty details of functional requirements, but you do care...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Five challenges to agile planning

    The moment a company decides to build a product, team leads, contributors and stakeholders struggle to keep every stage of product development between concept and release grounded in the business goals. Agile methodology is a nimble way to work that can help you prioritize, but achieving its promised benefits...

    Sponsored By Jama Software

  • eBooks // Jul 2015

    Jama eBook - Failure: Analyze It, Don't Humanize It

    Beat the Law of Market Failure-an expert's POV. Alberto Savoia, formerly of Google and originator of the brilliant theory of "pretotyping," has created a product builder's philosophy that encourages a healthy, objective, and best of all, productive analysis of failure that takes the pain out of failure and improves ideas,...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Booked Up, Busy, and Billable: Strategies to Maximise Tech Utilisation

    Stop leaking time and start earning more for the work that you do. In this informative eBook, learn five simple practices to help capture each and every billable hour, and find out how to streamline scheduling to help your staff better utilise their day.

    Sponsored By ConnectWise

  • White Papers // Jul 2015

    The Ultimate Guide to as-a-Service

    The transition to a managed service or as-a-service model is probably the biggest change your business has ever faced. Based on years of experience, The Ultimate Guide to As-A-Service is filled with best practices to help you navigate the transition. Covering everything from sales to service to billing, the guide...

    Sponsored By ConnectWise

  • White Papers // Jul 2015

    New releases and Better Ways to Buy with Autodesk

    As you may have heard, Autodesk is transitioning to a subscription business model, this guide has been created to inform you of these changes, how they affect you and help you make the best choice. While new perpetual licenses of most individual Autodesk software, including AutoCAD and AutoCAD LT, will...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Autodesk Case Study: Martin/Martin, Inc.

    Martin/Martin is a civil and structural engineering and surveying firm with clients throughout the United States and around the world. For over two decades, the firm has relied on Autodesk AutoCAD for many of their projects. For the past several years, Martin/Martin has been using AutoCAD on the Denver International...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Design every detail with AutoCAD

    Design every detail with AutoCAD software, one of the world’s leading CAD applications. Create stunning 2D and 3D designs with robust tools that can produce almost any shape imaginable. Share your work with confidence using TrustedDW technology, the original and most accurate way to store and exchange design data. Speed...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Four Fources Of Data Centre

    The data centre is the fulcrum on which the technologydriven enterprise rests. Inefficiency in the data centre will fundamentally impact the effectiveness of social, mobility,cloud, and information implementations..

    Sponsored By Colt Software

  • White Papers // Jul 2015

    Tech Deficit Report Full

    Ignoring the tech deficit will result in painful and visible consequences to profitability, service delivery, competitive edge and customer satisfaction levels. The tech deficit has created an urgent need for a more evolved and flexible infrastructure, one designed to deliver business outcomes.

    Sponsored By Colt Software

  • White Papers // Jul 2015

    The Reality Of Carrier Neutrality

    Carrier neutrality is a commonly used term in the data centre industry. The relevance and importance of what carrier neutrality means for your business is often not explicitly shared and can be overlooked..

    Sponsored By Colt Software

  • White Papers // Jul 2015

    Network Performance Monitoring Tool from SolarWinds!

    Monitoring your network with SolarWinds Network Performance Monitor (NPM) will not only help you improve the performance of your network, but it can also have a direct impact on your organization’s bottom line. NPM will assist in: Simplifying detection, diagnosis, & resolution of network issues before outages occur Tracking response...

    Sponsored By Solarwinds APAC

  • White Papers // Jun 2015

    5 Challenges to Agile Planning or 5 Agile Planning Pitfalls Companies Must Avoid

    The moment a company decides to build a product, team leads, contributors and stakeholders struggle to keep every stage of product development between concept and release grounded in the business goals. Agile methodology is a nimble way to work that can help you prioritize, but achieving its promised benefits...

    Sponsored By Jama Software

  • White Papers // Jun 2015

    How to free your education institution from the storage tech trap

    Today’s data-driven learning across every subject and department has created a relentless demand for extra storage capacity. Staff, students and leaders expect their ICT to be at the leading edge of education, providing secure access to information from virtually any location. Meanwhile, tightening regulations, government inspections and league tables continue...

    Sponsored By Fujitsu

  • White Papers // Jun 2015

    Best Practices for Mobile Application Lifecycle Management

    There's an app for every “that,” but are they secure? Mobile Application Lifecycle Management (MALM) is the key to ensuring the protection of apps and associated data by integrating security throughout the end to end process.

    Sponsored By IBM

  • White Papers // Jun 2015

    Enterprise Wi-Fi Buyers Guide: The Network Impact of 802.11ac

    This paper discusses two approaches for efficient WLAN design. Both let you integrate 802.11ac into your WLAN and both can help lay the foundation for future, high-speed technologies. Learn more about the advantages and disadvantages of these two approaches.

    Sponsored By Aerohive Networks

  • White Papers // Jun 2015

    Enterprise Wi-Fi Buyers Guide: Enabling The New Mobility

    With the tidal wave of mobile users, mobile applications & demand for pervasive access, it’s becoming clearer that prior-generation approaches to providing mobility are breaking. This paper describes how to eliminate the complexity & cost of traditional wireless networks and create one ready for mobility.

    Sponsored By Aerohive Networks

  • White Papers // Jun 2015

    Wi-Fi Buyer's Guide: The Network Impact of 802.11ac

    This paper discusses two approaches for efficient WLAN design. Both let you integrate 802.11ac into your WLAN and both can help lay the foundation for future, high-speed technologies. Learn more about the advantages and disadvantages of these two approaches.

    Sponsored By Aerohive Networks

  • White Papers // Jun 2015

    Wi-Fi Buyer's Guide: Enabling The New Mobility

    With the tidal wave of mobile users, mobile applications & demand for pervasive access, it’s becoming clearer that prior-generation approaches to providing mobility are breaking. This paper describes how to eliminate the complexity & cost of traditional wireless networks and create one ready for mobility.

    Sponsored By Aerohive Networks

  • White Papers // May 2015

    Frost & Sullivan Research: The Role of Cloud Computing in Industry Transformation

    As cloud computing matures and becomes more established, not just as a technology but as a business concept, organisations are gaining a more nuanced view of its benefits. As with many new services or products, cloud was initially adopted on the basis of its ability to lower both capital and...

    Sponsored By NetSuite AU

  • White Papers // May 2015

    Customer Centric Cloud- Hype or Hybrid?

    Cloud computing helps organisations to adopt a customer centric business model by enabling them to rapidly provision the new services demanded by their customers. It provides companies with unparalleled agility and flexibility – accelerating speed to value, making leading-edge technology affordable, and enabling business innovation across organisational.

    Sponsored By Telstra

  • Downloads // May 2015

    Do your digital assets have real-world protection from advanced cyber-attacks?

    Intel Security has developed the world’s first software-based testing environment for advanced evasion techniques (AETs). With this free security tool, you can test your organization’s network security devices against AETs that are increasingly used in sophisticated and targeted cyberattacks: • Launch controlled AET-borne attacks at your own defense technology....

    Sponsored By Intel Security

  • White Papers // May 2015

    IDC ExpertROI SPOTLIGHT: Equinix Case Study

    The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line. IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation. Download...

    Sponsored By ServiceNow

  • Case Studies // May 2015

    IDC ExpertROI SPOTLIGHT: Allstate Case Study

    Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management (ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity...

    Sponsored By ServiceNow

  • White Papers // May 2015

    Delivering Enterprise Value with Service Management

    IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service...

    Sponsored By ServiceNow

  • Case Studies // May 2015

    Today’s State of Work: The Productivity Drain

    We believe that enterprises that invest in consumerization and automation can gain a profound competitive advantage, delivering benefits that go far beyond simple cost savings. From what we have seen through this report, managers already strongly support this transformation – and are likely to be enthusiastic participants as enterprises embark...

    Sponsored By ServiceNow

  • White Papers // May 2015

    ROI Summary for ServiceNow Cloud Based Service Management

    Key Performance Improvements Realized from Customers Who Deployed ServiceNow

    Sponsored By ServiceNow

  • White Papers // May 2015

    Make IT an Engine of Innovation

    Innovative companies around the world have embraced a modernised, business-centric approach to IT, delivering orchestrated solutions that help achieve better business results. Now, more efficient and agile servers support this innovation by combining compute, storage, and networking resources to manage entire IT environments as programmable elements that are flexibly tailored...

    Sponsored By HP Intel Xeon

  • White Papers // May 2015

    Internet of Things and Big Data

    Industry analysts predict that 40 billion sensors will be embedded in everyday objects by 2020. Sensor-enabled objects are unleashing torrents of data previously unimaginable. How can you leverage new revenue streams when your database could be your biggest roadblock? Read this whitepaper on the joint platform from MongoDB and...

    Sponsored By MongoDB

  • White Papers // May 2015

    Next-gen cloud migration strategies

    Most enterprises have embraced the "low-hanging fruit" of cloud services, phasing in SaaS applications and creating IaaS environments for testing and development. As cloud technologies have matured, however, businesses are considering the transfer of more mission-critical systems to cloud resources. This white paper outlines the current state and future plans...

    Sponsored By Microsoft

  • White Papers // May 2015

    Leveraging The Cloud For Your Big Data Workloads

    This report explores how with the right partner, enterprises can ensure that their Big Data workloads perform consistently, securely, and cost effectively while delivering to a line-of-business colleagues’ need for on-demand, real-time analytics to make smart business decisions.

    Sponsored By IBM

  • White Papers // May 2015

    Disaster Avoidance vs Disaster Recovery

    Disaster Avoidance (DA) and Disaster Recovery (DR) are both critical elements of a general disaster-coping strategy.This paper explores the difference between the two and what each can do to prepare companies for disaster. This report explores such topics as: Why is disaster preparedness important? Stopping disasters before they start Which...

    Sponsored By Macquarie Telecom Australia

  • White Papers // May 2015

    How to develop a Business Continuity Plan

    A disaster or interruption can occur at any time without any warning—your company’s survival depends on the steps you take to prepare for these potentially catastrophic events. The most effective preparation takes the form of a written document called a Business Continuity Plan (BCP). This document serves as a guide...

    Sponsored By Macquarie Telecom Australia

  • White Papers // Apr 2015

    IDC: Calculating the Business Value of Next Generation Firewalls

    Unprecedented demand for business growth is driving the introduction of new applications and a mobile workforce scattered across the globe. Security often becomes an afterthought, leaving organisations at an increased risk of attack. But how can you justify the investment in a new, more effective solution? Eight Intel Security...

    Sponsored By Intel Security

  • White Papers // Apr 2015

    NSS Labs: Can your current firewall block 96.6% of attacks against your server applications?

    Or can it block 94.6% of attacks against client applications? NSS Labs performed an independent test to the McAfee Next Generation Firewall, subjecting it to thorough testing of key operational features such as security effectiveness, performance, stability, reliability, total cost of ownership and many more. Download this eye-opening report and...

    Sponsored By Intel Security

  • White Papers // May 2015

    IDC ExpertROI SPOTLIGHT: Equinix Case Study

    The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line. IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation. Download...

    Sponsored By ServiceNow

  • White Papers // Apr 2015

    ESG Report: Network Encryption and its Impact on Enterprise Security

    Taken from a collaborative research survey of 150 IT and information security professionals, this report will evaluate the information security practices used to decrypt and inspect encrypted traffic and new technologies being adopted to protect organisation. Based upon the data collected, this paper concludes: Network encryption is ubiquitous and...

    Sponsored By Blue Coat Systems, Inc.

  • White Papers // May 2015

    Disaster Avoidance vs Disaster Recovery

    Disaster Avoidance (DA) and Disaster Recovery (DR) are both critical elements of a general disaster-coping strategy.This paper explores the difference between the two and what each can do to prepare companies for disaster. This report explores such topics as: Why is disaster preparedness important? Stopping disasters before they start Which...

    Sponsored By Macquarie Telecom Australia

  • White Papers // May 2015

    How to develop a Business Continuity Plan

    A disaster or interruption can occur at any time without any warning—your company’s survival depends on the steps you take to prepare for these potentially catastrophic events. The most effective preparation takes the form of a written document called a Business Continuity Plan (BCP). This document serves as a guide...

    Sponsored By Macquarie Telecom Australia

  • Downloads // May 2015

    Do your digital assets have real-world protection from advanced cyber-attacks?

    Intel Security has developed the world’s first software-based testing environment for advanced evasion techniques (AETs). With this free security tool, you can test your organization’s network security devices against AETs that are increasingly used in sophisticated and targeted cyberattacks: • Launch controlled AET-borne attacks at your own defense technology....

    Sponsored By Intel Security

  • White Papers // Apr 2015

    ETM Comparison Matrix

    This Matrix will provide a comparison between the Encryption Traffic Management Solutions available to organisations today. The Report will examine why Blues Coat and their ETM is leading the way in providing organisations with the tools to combat hidden risks in your SSL and HTTPS traffic, enforce your policies, and...

    Sponsored By Blue Coat Systems, Inc.

  • White Papers // Apr 2015

    Videocast Demo: SSL Visibility Appliances today

    Learn how to maximize the features and functions of this powerful Encrypted Traffic Management (ETM) solution by watching our demo video. It shows you configuration best practices and step-by-step instructions on how to: Use the dashboard to monitor status, health, and connectivity of the system Optimize your use...

    Sponsored By Blue Coat Systems, Inc.

  • White Papers // Apr 2015

    The Visibility Void

    Attacks through HTTPS can be a vulnerability for enterprises. To identify hidden threats to the business, enterprises need complete visibility into encrypted traffic. However, to comply with local privacy regulations and their own acceptable use policies, enterprises must have the means to selectively decrypt this traffic. An encrypted traffic management...

    Sponsored By Blue Coat Systems, Inc.

  • White Papers // Apr 2015

    How can you ensure your network is protected without breaking the bank?

    Is your firewall holding your business back? High scalability and availability is no longer a good-to-have feature in todays world. To secure business-critical applications your next generation firewall must have native active clustering, multi-link, firewall/VPN specifications, IPS and not break your companys bank. Download this report to understand how McAfee...

    Sponsored By Intel Security

  • Case Studies // May 2015

    IDC ExpertROI SPOTLIGHT: Allstate Case Study

    Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management (ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity...

    Sponsored By ServiceNow

  • White Papers // May 2015

    Frost & Sullivan Research: The Role of Cloud Computing in Industry Transformation

    As cloud computing matures and becomes more established, not just as a technology but as a business concept, organisations are gaining a more nuanced view of its benefits. As with many new services or products, cloud was initially adopted on the basis of its ability to lower both capital and...

    Sponsored By NetSuite AU

  • White Papers // May 2015

    Delivering Enterprise Value with Service Management

    IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service...

    Sponsored By ServiceNow

  • Case Studies // May 2015

    Today’s State of Work: The Productivity Drain

    We believe that enterprises that invest in consumerization and automation can gain a profound competitive advantage, delivering benefits that go far beyond simple cost savings. From what we have seen through this report, managers already strongly support this transformation – and are likely to be enthusiastic participants as enterprises embark...

    Sponsored By ServiceNow

  • White Papers // Apr 2015

    Information Is Power with HP MPS

    Information is power, and the volume of data that fuels it is growing at rapid speed. Data from communications, business transactions, analytics, and more is pushing technologies to a tipping point—creating new opportunities to capture, connect, and communicate. To capitalise on these opportunities, you’ll need a trusted advisor who can...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    Print Where Business Happen with HP ePrint Enterprise

    The emergence of mobile devices and cloud services has revolutionised business productivity and innovation. HP ePrint Enterprise offers a convenient mobile printing solution that makes it easy for employees to print from smartphones, tablets, and Internet-connected laptops, giving IT complete visibility and control to set print policies, track usage, and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    HP Access Control Printing Solutions (HP AC)

    Transform printing practices for a more efficient and secure environment. HP Access Control (HP AC) Printing Solutions makes it easy to monitor and control imaging and printing costs—and to collect and track data by device and user—to help establish more responsible behaviours, lower expenses, and eliminate unclaimed documents.

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    Sharpen Your Device, Data And Document Security Solution with HP JetAdvantage Security

    You know how valuable data is to your organization. But the more data you acquire and share, the more security risks and requirements you face. Your imaging and printing environment is not immune. Security gaps can leave sensitive data dangerously exposed. To counter the risks, organisations must integrate imaging and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2015

    Cloud Development and Test Environments

    Every software developer needs the infrastructure to design, develop, test, and deliver custom applications. Microsoft Azure gives you everything you need to provision and manage a complete development and test environment in the cloud. Azure helps you dramatically simplify and speed up the path to running a dev-test environment. And...

    Sponsored By Microsoft

  • White Papers // Apr 2015

    Virtual Machines: Bigger, Faster, and more Agile

    Microsoft Azure Virtual Machines allow you to deploy a wide range of computing solutions in an agile way. With Virtual Machines, you can deploy nearly instantaneously and you pay only by the minute. With Windows, Linux, SQL Server, Oracle, IBM, SAP, and BizTalk, you can deploy any workload, any language,...

    Sponsored By Microsoft

  • White Papers // Apr 2015

    MSDN Dev and Test Pay-As-You-Go

    Discover special low Microsoft Azure rates for MSDN subscribers. Learn more about the Azure credits available as part of MSDN subscriptions and access Windows Virtual Machines, HDInsights and other Microsoft cloud services at discounted hourly rates. Using Azure as part of your MSDN subscription provides a great way for teams...

    Sponsored By Microsoft

  • White Papers // Apr 2015

    Big Data: New Insights Unlocked.

    Reveal new insights and drive better decision making with Azure HDInsight, a Big Data solution powered by Apache Hadoop. Learn more about the unique flexibility provided to you by HDInsight and make sure you and your organisation stay ahead of the technological curve

    Sponsored By Microsoft

  • White Papers // Jul 2015

    New releases and Better Ways to Buy with Autodesk

    As you may have heard, Autodesk is transitioning to a subscription business model, this guide has been created to inform you of these changes, how they affect you and help you make the best choice. While new perpetual licenses of most individual Autodesk software, including AutoCAD and AutoCAD LT, will...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Autodesk Case Study: Martin/Martin, Inc.

    Martin/Martin is a civil and structural engineering and surveying firm with clients throughout the United States and around the world. For over two decades, the firm has relied on Autodesk AutoCAD for many of their projects. For the past several years, Martin/Martin has been using AutoCAD on the Denver International...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Design every detail with AutoCAD

    Design every detail with AutoCAD software, one of the world’s leading CAD applications. Create stunning 2D and 3D designs with robust tools that can produce almost any shape imaginable. Share your work with confidence using TrustedDW technology, the original and most accurate way to store and exchange design data. Speed...

    Sponsored By Autodesk_2015

  • White Papers // Apr 2015

    Unshackling Online Meetings for Business Users

    Online meetings are ideal for collaboration both within the business and with customers, but too often technology solutions get in the way, creating delays or even missed meetings that can jeopardise opportunities and revenue. This Report will Identify how organisations today are improving their collaboration systems and avoiding the costly...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Four Fources Of Data Centre

    The data centre is the fulcrum on which the technologydriven enterprise rests. Inefficiency in the data centre will fundamentally impact the effectiveness of social, mobility,cloud, and information implementations..

    Sponsored By Colt Software

  • White Papers // Jul 2015

    Tech Deficit Report Full

    Ignoring the tech deficit will result in painful and visible consequences to profitability, service delivery, competitive edge and customer satisfaction levels. The tech deficit has created an urgent need for a more evolved and flexible infrastructure, one designed to deliver business outcomes.

    Sponsored By Colt Software

  • White Papers // Jul 2015

    The Reality Of Carrier Neutrality

    Carrier neutrality is a commonly used term in the data centre industry. The relevance and importance of what carrier neutrality means for your business is often not explicitly shared and can be overlooked..

    Sponsored By Colt Software

  • White Papers // Jun 2015

    Best Practices for Mobile Application Lifecycle Management

    There's an app for every “that,” but are they secure? Mobile Application Lifecycle Management (MALM) is the key to ensuring the protection of apps and associated data by integrating security throughout the end to end process.

    Sponsored By IBM

  • White Papers // Jun 2015

    5 Challenges to Agile Planning or 5 Agile Planning Pitfalls Companies Must Avoid

    The moment a company decides to build a product, team leads, contributors and stakeholders struggle to keep every stage of product development between concept and release grounded in the business goals. Agile methodology is a nimble way to work that can help you prioritize, but achieving its promised benefits...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    The Field Services Technology Stack

    Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 17 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Report: The State of Support Services

    The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015. The next year will be a challenging year for support services, but Pacesetter companies will embrace and overcome these challenges, often by investment in analytics, proactive support programs, customer engagement...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Revolutionising Support Interactions with Video

    There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and...

    Sponsored By LogMeIn Australia

  • White Papers // Apr 2015

    Forbes Insights: Tooling Up for Collaboration

    Collaboration is key. To most organisations, in fact, it is a significant source of comparative advantage. As such, the number of meetings—opportunities to share concerns, plan strategies, prioritise focuses, coordinate responses and track progress toward goals—is on the rise. The following report combines quantitative research sponsored by join.me by LogMeIn...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Booked Up, Busy, and Billable: Strategies to Maximise Tech Utilisation

    Stop leaking time and start earning more for the work that you do. In this informative eBook, learn five simple practices to help capture each and every billable hour, and find out how to streamline scheduling to help your staff better utilise their day.

    Sponsored By ConnectWise

  • White Papers // Jul 2015

    The Ultimate Guide to as-a-Service

    The transition to a managed service or as-a-service model is probably the biggest change your business has ever faced. Based on years of experience, The Ultimate Guide to As-A-Service is filled with best practices to help you navigate the transition. Covering everything from sales to service to billing, the guide...

    Sponsored By ConnectWise

  • White Papers // Jul 2015

    Symantec: Internet Security Threat Report 2015 (Dutch)

    This guide will provides a four pillar security framework.The framework gives a basis for assessing the maturity of your security program.Taking a preventative approach is no longer adequate for today’s threats. Learn More..

    Sponsored By Symantec

  • White Papers // Jul 2015

    Symantec: Internet Security Threat Report 2015 (Spanish)

    This guide will provides a four pillar security framework.The framework gives a basis for assessing the maturity of your security program.Taking a preventative approach is no longer adequate for today’s threats. Learn More..

    Sponsored By Symantec