Tech Industry

Best practices for business technology. Whether it's infrastructure, mobile, security, or operational advice, you'll find leading experts and compelling insight here.

  • White Papers // Jul 2014

    Pay for Performance...Are You Ready?

    This white paper discussed the elements that comprise a pay-for-performance system and how compensation professionals can effectively implement one. Download your copy of the white paper to learn more about: Pay for performance vs. increase for performance Cost of labor vs. cost of living Differentially rewarding

    Provided By IBM

  • Webcasts // Sep 2015

    Removing Identity Barriers for Office 365

    Microsoft touts the many productivity, cost, and security benefits of Office 365, but reaping those benefits requires a significant amount of planning and work on your part. Identity management— including directory synchronization and federation— is one of the most critical parts of planning your Office 365 deployment. Whether you choose...

    Provided By OKTA

  • White Papers // Jun 2014

    Design and Implementation of HTML5 Based SVM for Integrating Runtime of Smart Devices and Web Environments

    Current mobile environments, smart device platforms and web based platform are emerged. The smart device platforms are represented by Apple's iOS and Google's Android, and web based platform's core is HTML5. The authors' previous researches are focused on integrating the developmental environments of smart devices and producing the same runtime...

    Provided By Science & Engineering Research Support soCiety (SERSC)

  • White Papers // Jun 2015

    IDC TOPLINE: The Rise of Mobility and the Need for Enterprise Mobility Management and Security

    For many organisations in Asia/Pacific, the race is on to mobilise the enterprise in order to reap the numerous benefits mobility offers. These include profitability and productivity advantages for organisations when they leverage mobile capabilities to engage customers, employees and business partners. According to IDC's 2014 Enterprise Mobility survey, more...

    Provided By Dell and Intel®

  • White Papers // Mar 2014

    An HTML5-based Interactive E-Book Reader

    In this paper, the authors introduce an HTML5-based interactive and integrated e-book reader system, which supports hyperlink, user interaction, audio and video, animation and 3D model view. The reader has been implemented as a hybrid application web and wrapping android application. For the web, they utilized HTML5 and CSS3 for...

    Provided By Science & Engineering Research Support soCiety (SERSC)

  • White Papers // Jan 2014

    Genetic Algorithm Based Layered Detection and Defense of HTTP Botnet

    A System state in HTTP (HyperText Transfer Protocol) botnet uses HTTP protocol for the creation of chain of Botnets thereby compromising other systems. By using HTTP protocol and port number 80, attacks can not only be hidden but also pass through the firewall without being detected. The DPR based detection...

    Provided By SEARCH Digital Library

  • White Papers // Jul 2015

    IT Service Excellence Tool Kit

    The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    A Guide to Finding Success in the Cloud

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    IT Help Desk Best Practices

    A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    Remote Monitoring and Management eBook: The Key to Proactive, Efficient IT Service Delivery

    In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    Managed IT Services: Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    A Complete Guide to Pricing Your IT Services

    Have you ever wondered how to determine whether your IT business is truly profitable or if you should be charging more for your IT services? Answers to pricing questions like these start with a thorough understanding of your overhead burden.In this eBook, we show you how to calculate your overhead...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    Set Your Business Up For Success: Achieving Client Satisfaction in the First 30 Days

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.This...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    Patch Management Best Practices

    Patch management is one of the largest concerns of IT service providers and their clients. With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In addition, the lag time between when a vulnerability is discovered and when a...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    The 6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide.In this eBook, we introduce you to...

    Provided By LabTech Software APAC

  • White Papers // Jul 2015

    Free LabTech Remote Monitoring and Management Trial

    Whether you’re a one-man break-fix shop or an established managed service provider (MSP), the LabTech remote monitoring and management (RMM) platform will drastically improve your efficiency and productivity with the power of remote client management, support and IT process automation. Designed with cutting-edge agent technology, LabTech delivers unprecedented centralized visibility...

    Provided By LabTech Software APAC

  • White Papers // Jun 2015

    Taking Mobile Delivery to the Next Level with NetScaler MobileStream

    Don’t let poor performance and inadequate security constrain your enterprise mobility initiatives. Accelerate and protect your mobile workspaces with innovative NetScaler MobileStream technology from Citrix.

    Provided By Citrix Systems

  • White Papers // Feb 2015

    Win the Race Against Time to Stay Ahead of Cybercriminals

    IBM Security QRadar Incident Forensics optimizes the process of investigating and gathering evidence on attacks and data breaches, using full network packet capture data to deliver insight and analysis that cannot be achieved using only log source events and network flow details.

    Provided By IBM

  • White Papers // Feb 2015

    Managing Security Risks and Vulnerabilities

    Integrated security intelligence solutions help organizations use labor-saving automation to proactively identify security weaknesses, prioritize remediation tasks and take quick corrective action to minimize potential risks across a dynamic infrastructure.

    Provided By IBM

  • White Papers // Feb 2015

    IBM Security AppScan Mobile Analyzer

    IBM Security AppScan® Mobile Analyzer is designed to help secure your organization’s mobile applications, by detecting dozens of today’s most pervasive published security vulnerabilities. Now available for general availability IBM Security AppScan Mobile Analyzer: Scans mobile applications at the appropriate stage of your development lifecycle, Identifies security vulnerabilities to malware...

    Provided By IBM

  • White Papers // Feb 2015

    Cloud Requires Dynamic Security

    Adopt cloud confidently with the IBM Dynamic Cloud Security Portfolio. A comprehensive set of capabilities that provide access management, data and application protection, and deep visibility.

    Provided By IBM

  • White Papers // Feb 2015

    Safeguarding the Cloud with IBM Dynamic Cloud Security

    Maintain visibility and control with proven security solutions for public, private and hybrid clouds IBM Security solutions provide layered protection and deep insight across public, private and hybrid cloud environments. They help organizations manage user identities, protect data and applications, and prevent sophisticated attacks with advanced analytics.

    Provided By IBM

  • White Papers // Feb 2015

    Get On Your Way to a Secure Mobile Enterprise

    This infographic shows the key points on the path to a secure mobile enterprise, and how holistic protection from IBM can help organizations move beyond device security and extend protection to sensitive content, applications and transactions.

    Provided By IBM

  • White Papers // Jan 2006

    Mitigating Channel Conflict

    Inspired by the rapid growth of Internet sales, many technology vendors are opening their own direct channels. The paper depicts that by doing so; however, they risk their existing partners, who see Web sales as a threat to revenues. While manufacturers shouldn't ignore their partners' complaints, neither should they be...

    Provided By McKinsey & Company

  • Downloads // Sep 2006

    Software-as-a-Service; A Comprehensive Look at the Total Cost of Ownership of Software Applications

    Gartner estimates that the annual cost to own and manage traditional "on-premise" software applications can be up to four times the initial purchase price. This is due to a company's need to acquire and maintain the resources needed to support a large scale in-house software deployment; including: hardware, software upgrades...

    Provided By Business Objects

  • Tools & Templates // Aug 2006

    Business Credit Application

    Use this Business Credit Application when another business, such as a distributor or vendor, wishes to establish credit terms with your company.

    Provided By

  • White Papers // Jan 2008

    Windows Server Active Directory Rights Management Services Step-by-Step Guide

    This paper is a step-by-step guide which provides instructions for setting up a test environment to deploy and evaluate Active Directory Rights Management Services (AD RMS) in Windows Server 2008. It includes the necessary information for preparing the AD RMS infrastructure, installing and configuring AD RMS, and verifying AD RMS...

    Provided By Microsoft

  • Resource Center // Mar 2009

    Watch your business grow with email marketing!

    With VerticalResponse, you can create emails and direct mail postcards in minutes, no technical experience required. Choose from over 300 designs, type your copy, select your recipients and's that easy! You can also track your success in real time; see who clicks, opens, bounces and unsubscribes. Compare and optimize...

    Provided By VerticalResponse

  • Webcasts // Apr 2008

    An Introduction to Microsoft Dynamics CRM Online

    View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in customer strategy and relationship marketing, and founding partner of The Peppers & Rogers Group, part of The Carlson Marketing Group. This Webcast also...

    Provided By Microsoft

  • Tools & Templates // Jan 2008

    Letter Requesting Print News Coverage

    You thing something pretty newsworthy is going on at your company and you want any magazine or newspaper to script story on it. Then use this template as a letter to a magazine or newspaper editor requesting that a story be run about your product or service. It will always...

    Provided By Best Sample Letters

  • White Papers // Jun 2009

    SUSE Linux Point of Service IBM JavaPOS Integration in SLEPOS

    This paper describes by way of example the integration of IBM JavaPOS for SLE11 (SUSE Linux Enterprise 11) using an IBM SurePOS 4800-722 cash register system and an IBM4610-T13 POS printer, connected through RS-485 interface. Furthermore it guides how to run and use the JavaPOS test program provided by IBM,...

    Provided By Novell

  • Case Studies // Aug 2009

    Berripop Frozen Yogurt: HP POS Systems Save Time, Add Flexibility

    Berripop is a small but growing frozen yogurt business based in the Houston area. It specializes in a new kind of frozen yogurt that originated in Korea. It needed to provide in-store restaurant with point of sale capability. Berripop turned to HP Point of Sale systems for added speed, flexibility...

    Provided By Hewlett-Packard (HP)

  • Case Studies // Dec 2008

    ERP Solution Helps Global Distributor Manage Environmental Performance

    A pioneer in socially responsible business practices, Seventh Generation is the leading distributor of home cleaning, personal care, and baby products made from natural, recycled, or renewable materials. The company constantly seeks to minimize its environmental impact. Seventh Generation sought an enterprise resource planning solution to support its supply chain...

    Provided By Microsoft

  • White Papers // Jun 2009

    Supply Chain Risk Assessment

    A shrinking global economy has multiplied supplier failures at home and abroad, threatening supply chain stability. A supply chain breakdown can devastate a company financially and cause extensive reputational damage. For pharmaceutical, life sciences, and medical device companies, supply chain breakdowns not only bring immediate damage to the affected company,...

    Provided By PricewaterhouseCoopers

  • Case Studies // Oct 2009

    Thomas Cook UK And Ireland: Enabling High Performance With A Long-Term Strategic Partnership

    In its efforts to become a high-performance business, Thomas Cook UK and Ireland partnered with Accenture in a collaborative outsourcing relationship to share the risks and rewards of a redefined back-office operation. The main component of this agreement was a cost-effective shared services center co-located with Thomas Cook UK and...

    Provided By Accenture

  • Webcasts // Nov 2009

    Saving 70% with Google Apps over Microsoft Exchange with Mattson Technology

    On demand version of this webinar. Matthew Hough, Global Director of IT for Mattson Technology, made the switch from Microsoft Exchange to Google Apps for his 500-person company. With offices on 3 continents, Mattson Technology designs, manufactures, and markets the semiconductor wafer processing equipment used to make integrated circuits. Google...

    Provided By Google

  • Training // Aug 2009

    Demo: Maximo Transportation Demo

    IBM Maximo for Transportation helps you take a strategic role in how you manage the performance of your transportation assets. In this demo you'll see how routine tasks like maintenance, inspections and warranty recovery can be automatically scheduled to improve the life and performance of your assets. Be more proactive....

    Provided By IBM

  • Case Studies // Sep 2009

    Anthem Education Group: More Bang for the Buck

    Anthem Education Group was paying too much for a third-party service that charged a monthly fee for printer toner with a premium for service calls. The company needed to find a lower-cost solution for supplying, refreshing and supporting printers for its 23 campuses. The company evaluated several managed printing solutions...

    Provided By Dell

  • White Papers // Oct 2009

    Adapting To The New Retail Market

    The current market is asking retailers some very difficult questions - questions that their existing processes and tools do not have the answer to. The only certainty is that consumers are less predictable than ever and buying patterns are changing at an exponential rate. It takes the proper mix of...

    Provided By Quantum Retail Technology

  • Case Studies // Sep 2009

    Strangers (or Customers) Share Their Experience with IBM Service Management

    IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the...

    Provided By IBM