Tech Industry

  • White Papers // Dec 2011

    A Collaborative Network With SMEs Providing a Backbone for Urban PSS: A Model and Initial Sustainability Analysis

    High-technology SMEs have regularly shown their capacities for creating and developing innovative services. However, their reduced size often confines them to vertical applications and limits the possibilities for broader development. Strategies grouping SMEs into collaborative networks are possible but sometimes need a strong leader to ensure credibility. On the other...

    Provided By INRIA

  • Webcasts // Apr 2011

    Defeating the Cyber Mutants: Protecting Your Business from Modern Malware

    Modern malware rarely strikes the same way twice. Today's malicious code rapidly mutates, bypassing traditional defences. This webcast will examine these threats and the new technology that organizations from small businesses to large enterprises can use to protect their physical and virtual environments. Attend this webcast to learn: Why traditional...

    Provided By Symantec

  • White Papers // Nov 2010

    Gartner Magic Quadrant for Secure Email Gateway

    This industry report covers the email gateway market. Gartner, Inc. positions Gartner in the Leaders quadrant in its 2010 Magic Quadrant for Secure Email Gateways (anti-spam, anti-virus, outbound content filtering, email encryption, intrusion prevention). In this report, Gartner analysts note that, "The e-mail security market is very mature. Targeted phishing...

    Provided By Symantec

  • White Papers // Nov 2010

    Top Ten Web Threats and how to eliminate

    This paper raises real challenges for IT managers who have to protect the business against malware, keep internet bandwidth available for legitimate business needs and enforce acceptable use policies for the human resource department. Managers everywhere must also find a balance between allowing reasonable personal internet use at work and...

    Provided By Symantec

  • White Papers // Jan 2011

    Using Virtualization To Leverage Your Investment In Active Directory

    Microsoft Active Directory is an established NOS directory technology and most enterprises have made significant investments in their AD infrastructure. Many of these enterprises are now looking to further improve the user experience, reduce redundancy, and increase simplicity of directory management, by re-using the information currently stored in AD for...

    Provided By Radiant Logic

  • White Papers // Aug 2008

    It's All About the Salesperson: Taking Advantage of Web 2.0

    Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable applications that facilitate collaboration within enterprise social networks and increase their sales effectiveness. They need applications that work the way they do and increase their efficacy...

    Provided By Oracle

  • White Papers // Aug 2008

    Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales

    A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend in selling is called "Sales 2.0" mainly because many of the tools and methods that are fueling the Sales 2.0 trend have their roots in...

    Provided By Oracle

  • White Papers // Jan 2009

    Best Practices in the Call Center: A Customer Touch-Point Methodology

    One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions....

    Provided By Oracle

  • White Papers // Dec 2008

    CRM Media - Best Practices: Software-as-a-Service

    As companies get used to outsourcing at least some of their IT infrastructure to SaaS vendors, the number of SaaS offerings will expand even further. Even vendors of traditional on-premises software are introducing their own SaaS offerings for smaller market segments?and, not incidentally, as a pathway to their more-robust on-premises...

    Provided By Oracle

  • Webcasts // Mar 2012

    LinkShare Migrates to Oracle Exadata for Fast, Real-Time Data Analysis

    LinkShare, an online affiliate marketing network, helps a wide range of Fortune 500 companies design and execute effective online marketing strategies. COO Jonathan Levine discusses how LinkShare is using Oracle Exadata to change the way it conducts its business.

    Provided By Oracle

  • White Papers // Mar 2012

    Marketing Analytics

    Oracle Marketing Analytics allows your organization to obtain maximum results from your marketing investments by providing your entire marketing team with a complete, up-to-the-minute picture of customer preferences, buying behavior, and profitability. Oracle Marketing Analytics helps you to develop closer, more valuable customer and prospect relationships and improve marketing effectiveness....

    Provided By Oracle

  • Case Studies // Jan 2010

    BNY Mellon Drives Growth and Productivity With Global CRM Solution

    BNY Mellon was formed in July 2007 from the merger of The Bank of New York Company, Inc. with Mellon Financial Corporation of Pittsburgh. The heritage Bank of New York Co. realized that its internal sales and client management systems for institutional clients weren't able to provide a unified view...

    Provided By Oracle

  • White Papers // Nov 2008

    Protect Your Business with Online Backup: Ten Reasons to Protect Your Data with an Online Backup Service

    Many small and mid-size businesses operate with inadequate or incomplete data backup processes that can lead to costly data loss and organizational risk. To learn how your organization can dramatically improve its data management capabilities, download "Protect Your Business with Online Backup--Ten Reasons to Protect Your Data with an...

    Provided By Symantec

  • White Papers // Nov 2011

    SaaS Saves Money & Improves Operations: TCO and ROI Calculations Help Make the Case

    Software-as-a-Service (SaaS) continues to gain traction over traditional on-premise software licensing models as organizations aggressively seek more cost-effective, flexible and robust computing solutions. Few would argue that SaaS holds a lot of promise as a cost-effective and robust model for applications. However, organizations still need to map the total cost...

    Provided By Symantec

  • White Papers // Feb 2010

    The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers

    Loyal customers are your company's most valuable asset however loyalty is not easy to achieve. With competitors simply a click away, organisations are facing new challenges acquiring loyal customers and achieving long term profits. Within this whitepaper discover how to truly engage your customers and build powerful communities using four...

    Provided By Oracle

  • White Papers // Apr 2009

    Enhance Customer Loyalty through Higher Responsiveness

    The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes even the only channel, is becoming more prevalent. However, there are significant challenges to being successful at e-commerce. The user experience associated with web applications...

    Provided By Oracle

  • White Papers // Jul 2009

    The Store: The Last Mile in Delivering Customer-Centricity

    Learn how leading retailers are anticipating and responding to consumer demand where the rubber meets the road: inside the store. In today's competitive business climate, the moment of truth for retailers is reflected in how they deliver a superior customer experience and ultimately complete the sale. This e-book provides real...

    Provided By Oracle

  • White Papers // Jun 2009

    ComputerWorld eBook: Enterprise Management Flyover

    What are the key trends driving IT management? This eBook provides the answers with in-depth articles on how organizations are driving down costs, reducing risks and increasing quality of service and agility. A sample of the selected articles in this eBook provides insight on: Ensuring Web Service Quality for...

    Provided By Oracle

  • White Papers // Oct 2010

    Journal of Management Excellence - Business Transformation

    Gone are the days of reengineering the complete business in a big-bang project style. Business transformation today is more often a series of smaller steps, gradually and in a controlled way, leading to a new desired state. Most transformations are driven by the external world: by political, economical, social, technological,...

    Provided By Oracle

  • Case Studies // Feb 2009

    CBS Outdoor Streamlines Management of More Than 35,000 Unique Advertising Property Leases

    CBS Outdoor wanted to ensure accurate, timely payment on approximately 35,000 unique leases for advertising properties, some of which last for 20 to 30 years and replace a paper-intensive change management process with a flexible, timely, yet controlled, lease-change process. The challenge was to automate the enforcement of changes and...

    Provided By Oracle

  • Case Studies // Jan 2009

    Knowles Electronics Streamlines Manufacturing and Sales Processes and Improves Productivity

    Knowles Electronics wanted to streamline product manufacturing, validation, and sales processes in the competitive electronics market and improve accuracy in manufacturing and sales processes to ensure high levels of customer service. The challenge was to improve operational efficiency and productivity and ensure policies of segregation of duties are applied to...

    Provided By Oracle

  • Webcasts // Oct 2008

    Webcast: The Four Pillars of Manufacturing Effectiveness

    Bill Canis, VP of the Manufacturing Institute, leads this Webcast covering topics such as lean manufacturing, using available resources, workforce development and competing internationally. View this Webcast to learn how: Manufacturers seek partners at every stage of the global supply chain - from research and development through shipping...

    Provided By CDC Software

  • White Papers // Sep 2013

    People and Processes: Keys to IT as a Service Success

    IT as a service (ITaaS) provides a unique opportunity for IT and line-of-business leaders to realign to transform business. Over the past decade, IT organizations have worked hard to reduce delivery time and costs through automation and commoditization. At the same time, line-of-business owners have demanded more and unique offerings...

    Provided By VMware

  • Case Studies // Sep 2009

    VMware Case Study: Northern Brewer, Ltd

    Northern Brewer, Ltd (Northern Brewer) is a home brewing and winemaking retailer headquartered in St. Paul, Minnesota, where it has had a retail store since 1993, and a separate warehouse for its mail-order business since 2004. Northern Brewer wanted to scale IT infrastructure to meet needs of growing business. ESXi...

    Provided By VMware

  • Case Studies // Feb 2010

    La Redoute Uses HP Exstream to Centralise Its Document Automation Requirements

    La Redoute has been France's number one mail-order company for a number of years, and is number three in the world. It is a member of Redcats Group, a Group PPR company. La Redoute, France's number one mail-order company, took on the task of reviewing its document production processes. Its...

    Provided By Hewlett-Packard (HP)

  • Case Studies // Jan 2010

    Managing Printers Miles Away With HP Web Jetadmin

    Web Jetadmin software wanted to assure highly reliable, efficient performance from networked printers. James Hamilton Construction Co. outsourced print management to DirectPointe, a leading Managed Services Provider (MSP) that uses HP Web Jetadmin to get the most out of HP printers. As a result 80% of printer incidents are resolved...

    Provided By Hewlett-Packard (HP)

  • Case Studies // Jan 2010

    World-Leading Provider of Power Systems and Services Achieves Industry Best Processes Through Global SAP

    A leader in technological innovation, Rolls-Royce has grown dramatically over the years with each new acquisition bringing its own culture, systems and processes and, as a result, creating a vast, complex business environment. This limited the manufacturer's visibility of inventory and control of operations on a global level. At the...

    Provided By Hewlett-Packard (HP)

  • Case Studies // Sep 2009

    Dell on Dell: Under New Management

    Microsoft? System Center Configuration Manager 2007 helped the IT team recapture lost time and reduce costs by streamlining and automating operating system installation, improving the speed of asset reporting, and tracking application usage in real time.

    Provided By Dell

  • Webcasts // Sep 2009

    Dell Talks Microsoft Consulting Services

    Dell's Burk Buechler describes Dell's Consulting Services for Microsoft.

    Provided By Dell

  • Case Studies // Aug 2008

    How Midas Achieved Maximum Protection of it's Corporate and Retail Network

    Midas' Vice President of IT, Bennett Cikoch, discusses how one of the world's largest providers of automotive service uses Dell Everdream's on-demand desktop management services to achieve maximum protection of their corporate and retail franchise network along with improved service levels for their IT help desk.

    Provided By Dell

  • Case Studies // Jul 2008

    Mail Boxes Etc., Inc. Rolls Out Security Initiative to Protect Franchisees from Costly Downtime and Revenue Loss

    Read how Mail Boxes Etc., Inc., the UPS-owned franchisor of The UPS Store and Mail Boxes Etc. retail locations, uses Dell Everdream's on-demand desktop management services to cost-effectively manage and protect over 9,900 assets, significantly minimizing the risk of downtime and loss due to computer security issues.

    Provided By Dell

  • Case Studies // Jul 2008

    The Gem Group Achieves 475% Return on Investment through Efficiency Gains

    Ben Messar, Director of IT for The Gem Group, discusses how they achieved 475% return on investment through efficiency gains by utilizing Dell Everdream's On-Demand Management Services.

    Provided By Dell

  • White Papers // Jul 2008

    How SaaS-Enabled Services Address the 3 Key Challenges for IT in Education

    Managing IT assets for a school district or campus environment has unique challenges: from managing the complexity created by the explosive growth in the number and types of devices and software applications to the difficulty of tracking, managing, and protecting those assets given the annual student turnover, theft and natural...

    Provided By Dell

  • White Papers // Jan 2009

    HotSchedules Video

    HotSchedules, an online software-as-a-service application, eases transition to Microsoft? Windows Server? 2008 OS by tackling problems associated with using too much power, bandwidth, and space.

    Provided By Dell

  • Presentations // Sep 2009

    Dell Offers Microsoft Consulting Services

    Dell's Burk Buechler describes how Dell ProConsult provides best practice and in-depth expertise to ensure optimal integration of Microsoft's core technologies to address customer needs.

    Provided By Dell

  • White Papers // Dec 2009

    Resource Guide: Workstation Productivity

    Desktop computers have come a long way in terms of value and performance for the average user but many of today's more demanding applications require more advanced workstations with even more in terms of processing, graphics, memory and storage. At the same time, an increasingly mobile workforce is placing even...

    Provided By Dell

  • White Papers // Feb 2010

    The Forrester Wave: Collaboration Platforms, Q3 2009

    In Forrester's 66-criteria evaluation of collaboration platform vendors, we found that Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged into the Leaders' quadrant with its Teaming product. MindTouch, the only open source option in this Forrester Wave, landed as a...

    Provided By Novell

  • White Papers // Jan 2009

    Social CRM Comes of Age

    Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must respond to that customer. Discussions of the value of the company moved outside the company's walls to the enclaves of...

    Provided By Oracle

  • White Papers // Jan 2009

    Working the Way Salespeople Work

    Today's economy is forcing salespeople to do more with fewer resources. And there is always an opportunity for technology to better meet the specific needs of salespeople on the front lines with prospects and customers. One important development is the increasing number of CRM systems that use a software-as-a-service (SaaS)...

    Provided By Oracle

  • White Papers // Jan 2009

    Web 2.0 and Sales Process Management

    This report discusses how Web 2.0 systems and applications can support management of sales processes.

    Provided By Oracle