Tech Industry

  • White Papers // Feb 2010

    The Forrester Wave: Collaboration Platforms, Q3 2009

    In Forrester's 66-criteria evaluation of collaboration platform vendors, we found that Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged into the Leaders' quadrant with its Teaming product. MindTouch, the only open source option in this Forrester Wave, landed as a...

    Provided By Novell

  • White Papers // Jan 2009

    Social CRM Comes of Age

    Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must respond to that customer. Discussions of the value of the company moved outside the company's walls to the enclaves of...

    Provided By Oracle

  • White Papers // Jan 2009

    Working the Way Salespeople Work

    Today's economy is forcing salespeople to do more with fewer resources. And there is always an opportunity for technology to better meet the specific needs of salespeople on the front lines with prospects and customers. One important development is the increasing number of CRM systems that use a software-as-a-service (SaaS)...

    Provided By Oracle

  • White Papers // Jan 2009

    Web 2.0 and Sales Process Management

    This report discusses how Web 2.0 systems and applications can support management of sales processes.

    Provided By Oracle

  • Webcasts // Dec 2009

    All Things On Demand

    Traditional customer relationship management (CRM) systems fall short when it comes to usability, deployment and payment speed. Software-as-a-Service (SaaS) 1.0 offers such features, but it is limited in other respects. Adam May, director of product management at Oracle, explains how Oracle On Demand provides all of the business features users...

    Provided By Oracle

  • White Papers // Dec 2009

    Video: Circumstances and Customers Have Changed. Has Your Loyalty Program Kept Pace?

    The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes even the only channel, is becoming more prevalent. However, there are significant challenges to being successful at e-commerce. The user experience associated with web applications...

    Provided By Oracle

  • Case Studies // Apr 2009

    EL RAN Furniture Ensures Select Deliveries Within 24- Hours With Integrated Application Suite

    EL RAN Furniture wanted to implement database to improve system scalability and performance and deploy a new enterprise resource planning suite with integrated manufacturing capabilities and a configurator to improve accuracy for customized orders. The challenge was to enable "Made to order" service to respond quickly to customer needs. EL...

    Provided By Oracle

  • White Papers // Sep 2008

    Mobile Advertising: Buy in or Lose Out

    Throughout the history of mass media, technology and the advertising industry have been inextricably linked. The development of faster and more efficient printing presses in the 19th century led to the popularity of newspapers and newspaper advertising. The radio boom in the 1920s led to a new genre of advertising,...

    Provided By Oracle

  • Case Studies // Apr 2009

    EDS Drives Success for Its Clients With Accelerated Contact Center and Services Reporting

    EDS wanted to help clients achieve success with high performance sales and marketing, customer care, and technical support contact centers and create efficiencies to reduce costs to clients, without compromising service excellence and quality. The challenge was to meet client demands for lower risk, higher customer satisfaction, lower costs, and...

    Provided By Oracle

  • Case Studies // Apr 2009

    Informa del Peru S.A. Establishes a Robust Database and Improves Productivity by 60%

    Informa del Peru S.A. wanted to implement a robust, scalable, easy-to-update database to handle large volumes of client information and centralize, organize, and classify information for clients by industry, to improve the ability to use that information. The challenge was to provide clients a larger number of reporting periods regarding...

    Provided By Oracle

  • White Papers // Jul 2010

    Eight threats your anti-virus won't stop: Why you need endpoint security

    News headlines are a constant reminder that malware attacks and data leakage are on the rise. High-profile incidents that make big news might seem out of the ordinary. Yet businesses of every size face similar risks in the everyday acts of using digital technology and the internet for legitimate purposes....

    Provided By Sophos

  • White Papers // Sep 2010

    Safer web browsing in four steps: Technology to help you reduce risk

    The web is now the cybercriminal's favored means of attack, with a newly infected website discovered every few seconds. Hijacked trusted sites, poisoned search results, fake anti-virus software and phishing websites are a sample of the exploits that hit users' browsers every day. That leaves your business in a bind:...

    Provided By Sophos

  • White Papers // Feb 2010

    Global Cloud Computing Adoption: Transformation Is In The Air

    Cloud computing represents a radical new set of principles and practices - paying for what you use, flexibility in contracts and commitments, and ease of use - that are changing the IT status quo. As the need for external IT resources increases, enterprises need to understand the shift in outsourcing...

    Provided By VMware

  • White Papers // Nov 2010

    Cloud Computing: The Next Generation of Outsourcing

    Cloud computing represents a radical new set of principles and practices - paying for what you use, flexibility in contracts and commitments, and ease of use - that are changing the IT status quo. As the need for external IT resources increases, enterprises need to understand the shift in outsourcing...

    Provided By VMware

  • Case Studies // Sep 2009

    A Solid Defense

    A complicated infrastructure threatened to overwhelm the company's two-man IT team, leaving little time to support the company's growth strategy. Dell Managed Services helped which has designed a customized, multilevel support plan that uses Dell Remote Monitoring software to identify issues throughout the infrastructure before they interrupt business. Because of...

    Provided By Dell

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle

  • White Papers // Dec 2013

    Five Questions About Managing Social Media that You Should Ask Your Agency

    Choosing the right marketing or branding agency for your company is a complicated task. Your agency will have your brand in its hands - tinkering with it, stretching it, and molding it. You need the result to be something new and unexpected, but still on-strategy and successful. So how...

    Provided By Oracle

  • Podcasts // Dec 2010

    Accela Video White Paper: Circumstances and Customers Have Changed Has Your Loyalty Program Kept Pace?

    While everyone knows it is much easier to retain customers than to land new ones, customer loyalty programs are struggling to help retain customers in today's shifting market. This video highlights some of the issues that reduce or increase the effectiveness of customer loyalty programs and suggests a solution that...

    Provided By Oracle

  • White Papers // Dec 2010

    Executive Dialogue: Finding Customer Loyalty in a Multichannel World

    In a world where marketing resources are scarce and acquiring new customers is increasingly difficult, it's more important than ever to retain customers. Unfortunately, it's also more challenging. Yet, the challenges must be overcome?because the alternative simply isn't acceptable. Loyal customers are the lifeblood of a business: they are more...

    Provided By Oracle

  • Podcasts // Dec 2010

    Executive Dialogue PODCAST: Finding Cusomer Loyalty in a Multichannel World

    In a world where marketing resources are scarce and acquiring new customers is increasingly difficult, it's more important than ever to retain customers. Unfortunately, it's also more challenging. Yet, the challenges must be overcome?because the alternative simply isn't acceptable. Loyal customers are the lifeblood of a business: they are more...

    Provided By Oracle

  • White Papers // Oct 2010

    All SaaS is Not Created Equal

    No longer the new kid on the block, SaaS CRM has evolved into a mature software category. Yet unlike many other industries where products become more commoditized over time, the differences between SaaS CRM offerings have never been more pronounced. While you may be tempted to make a purchase decision...

    Provided By Oracle

  • White Papers // Oct 2010

    The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers

    Loyal customers are your company's most valuable asset. While many organizations have struggled in these challenging economic times, companies that have tapped into the long-term loyalty of their customers have thrived. Logically, this makes sense. Not only is it less expensive to retain a customer than to acquire a new...

    Provided By Oracle

  • White Papers // Dec 2010

    Bringing Order To The Chaos of IT Management - Business Driven IT Management

    The traditional approach to IT management has not been able to address the fundamental challenges in IT operations. Many IT organizations are unable to break out of the reactive, firefighting mode and hence are cannot deliver on user expectation and business demands. This white paper describes how an integrated, business-driven...

    Provided By Oracle

  • Case Studies // Dec 2008

    DataCenter S.A. Improves Its Information and Transaction Services With a Robust IT Infrastructure

    Datacenter S.A., headquartered in Bogota, offers information services to companies in the gaming and state lottery industries. It also contracts with other operators to provide added value for its clients by offering bill paying, collections, reloading of cell phone minutes, and lottery ticket sales, among other services. It needed to...

    Provided By Oracle

  • White Papers // Feb 2011

    Strategy Guide to Business Risk Mitigation

    Disaster recovery is an important consideration for all companies. For midsize organizations, it is critical, however, because even brief interruptions can have a significant impact on operations, revenue and reputation. How long do you think members will stick with their local credit union if, for example, its online banking system...

    Provided By Hewlett-Packard (HP)

  • White Papers // Jul 2011

    Choosing a Cloud Hosting Provider with Confidence

    In this must read white paper, "Choosing a Cloud Hosting Provider with Confidence: VeriSign SSL Certificates Provide a Secure Bridge to Trusted Cloud Hosting Providers", you will learn about cloud computing, the new opportunities, the new security challenges and how to ensure your data is safe.

    Provided By VeriSign

  • White Papers // Sep 2012

    Branded Video Posts: Using Multimedia to Increase Engagement

    Video content - whether curated user-generated video or original branded content - is exploding across the internet. As a result, it has become imperative that you include video as part of your overall social media posting strategy. After all, nearly every demographic that is now consuming social media was raised...

    Provided By Oracle

  • White Papers // Oct 2008

    Oracle Blends Managed Services With OnDemand Pricing

    Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can deliver an easier deployment, with on-demand pricing.

    Provided By Oracle

  • Case Studies // Aug 2009

    Galam Ltd. Streamlines Manufacturing Processes and Improves Business Intelligence Reporting

    Galam Ltd. wanted to implement an Enterprise Resource Planning (ERP) solution that can manage the company's rapid growth, support mergers and acquisitions, and streamline international expansion and eliminate manual data processing from multiple sources to improve decision making. The challenge was to improve business processes and control over business information....

    Provided By Oracle

  • White Papers // Dec 2009

    Master the Challenges of Programming Multi-Function Machines

    By combining multiple machining operations such as milling and turning in a single machine, multiple-function machine tools reduce the number of setups required to process parts. Saving a considerable amount of time in the overall process, it also reduces positioning errors possible in multiple setups. One machine is able to...

    Provided By Siemens

  • White Papers // Mar 2010

    A Practical Guide for Retiring Legacy Applications

    It's not uncommon for companies that have been in business for a while to have hundreds of legacy applications that deliver limited value--but still involve significant operational and maintenance costs. Many of those organizations are now asking some key questions: Why continue to waste money maintaining applications that no...

    Provided By Informatica

  • White Papers // Nov 2010

    Break From The Routine

    With one IT department in five spending more than half its time and resources on routine updates, maintenance and administration of existing systems, it is not surprising that top business objectives such as business process improvements, reducing enterprise costs, increasing the use of information/analytics, improving workforce effectiveness and attracting new...

    Provided By Symantec

  • White Papers // Nov 2010

    Legal Risks of uncontrolled email and web

    Access to email and the Internet is a business critical application for most organizations, but the attributes that make such resources so essential inevitably generate significant risks for employers. Incidents of email and Internet misuse continue unabated. This paper considers some of the main risks that arise from employee use...

    Provided By Symantec

  • White Papers // Oct 2009

    HP print solutions and 3M

    the objective for 3M was to optimize office printing infrastructure at 3M locations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print soultions, More than $3 million in savings in first two years and Per page costs reduced by up to...

    Provided By Hewlett-Packard (HP)

  • White Papers // Jan 2009

    Successful Agile with HP Quality Center - Market leading software for Quality Assurance

    Agile software development is quickly becoming the preferred way to build mission-critical software systems. However, if it is not implemented properly customers can run the risk of increasing costs and loss of quality instead of making teams more effective. There are frequently challenges among stakeholders, problems with communication, compressed...

    Provided By Hewlett-Packard (HP)

  • Webcasts // Sep 2009

    HP Operations Manager: Monitor heterogeneous IT environments, reduce management costs, and speed time to problem resolution

    This on-demand webinar discusses how to cut the costs of managing your heterogeneous IT infrastructure and reduce the time it takes to resolve problems. In this webinar, you will learn: Why consolidated event management is critical for meeting service level objectives The top three issues that facing IT Operations...

    Provided By Hewlett-Packard (HP)

  • White Papers // May 2008

    Catching the Wind

    Siemens Wind Power is more than just the global market leader for offshore wind turbines. In Denmark, in a unique, one-shot process, the company produces rotor blades that are up to 52 meters in length. It also manufactures the world's largest serially-produced wind turbine, which has an output of 3.6...

    Provided By Siemens

  • White Papers // Apr 2009

    The New Economics of Customer Reach: Advanced Advertising

    Advanced advertising features in the trade press, articles, marketing papers, and conferences with increasing regularity. The phrase often is used so casually, and put forth with the underlying assumption that the audience has a thorough understanding of what is meant by the term. However, different media organizations, vendors, and media...

    Provided By Sun Microsystems

  • Case Studies // Jan 2010

    VMware Case Study: Centra Construction Group Ltd.

    Based in Langley, British Columbia, Centra Construction Group Ltd. manufactures vinyl windows and patio doors. Centra's IT infrastructure supports the company's core business activities - all the way from manufacturing to installation to billing. Centra Construction Group wanted to stop server sprawl, build a robust development and test environment, and...

    Provided By VMware

  • Case Studies // Sep 2008

    HP Services Delivers Global Managed Services Project at PZ Cussons

    PZ Cussons International Ltd, a leading manufacturer of personal healthcare products and Fast Moving Consumer Goods (FMCG), operates in 13 countries within Africa, Europe and the Asia-Pacific region. PZ Cussons International Ltd wanted to support future growth and mitigate any risk to business continuity by optimising its global IT infrastructure...

    Provided By Hewlett-Packard (HP)