Unified Comms

The unified communications puzzle has come together via video conferencing and various messaging technologies.

  • White Papers // Jan 2014

    Top 10 Things to Consider For Mobile Video Collaboration

    Collaboration Success: There's no substitute for face-to-face communication. Explore our top tips and see how simple it can be to unite increasingly fractured groups of employees, partners and clients with a customised mobile video collaboration solution.

    Provided By Avaya

  • White Papers // Aug 2013

    5 Tips to Choosing the Right Business Phone System

    IP phone and unified communications solutions have evolved to allow businesses to leverage powerful applications and technologies in an effort to improve productivity and boost success. Organizations large and small have a wide array of phone systems to choose from, and business-decision makers need to consider numerous factors when...

    Provided By ShoreTel

  • White Papers // Dec 2010

    Unified Communications and Collaboration White Paper

    Businesses and their IT organizations are striving to improve workforce productivity by utilizing technology innovations to deliver relevant, real-time information and communications to whoever needs it - from customers and prospects, to corporate management and partners, to customer service and sales reps. For many organizations, most of the critical technology...

    Provided By CDW

  • White Papers // Nov 2013

    Talk up your smartest network investment

    No matter how fast technology evolves, some things stay the same. Like how leading edge communications are the key to success. So when you've invested in the Next IP® network to power world class IP services, surely it makes technical and economic sense to move your voice communications forward on...

    Provided By Telstra

  • Book chapters // Oct 2007

    Master the fundamentals of audio and video conferencing over IP networks

    As voice over IP (VoIP) technology becomes mainstream, the conferencing and collaboration markets are following its lead. Enterprise networks are deploying new conferencing technology using IP networks, and Internet service providers (ISP) are hosting new services.Receive an overview of the various types of voice and video conferences along with the...

    Provided By Cisco Press

  • White Papers // May 2012

    Voice Call Capacity Analysis and Enhancement of IEEE 802.11 WLAN

    In the past few decades Voice over Internet Protocol (VoIP) is gaining a lot of attention due to the tremendous growth of the public internet leading the way into the IP world of communication. The performance degradation of the 802.11 (a/b/g) standards is mainly due to channel utilization, contention delays...

    Provided By EuroJournals

  • White Papers // Jun 2013

    Top Ten Considerations for Deploying Lync on Smartphones and Tablets (French)

    Microsoft Lync is not only changing the cost structure of enterprise telephony but it's also ushering in a new user experience in which every communication is transformed into a more collaborative and engaging interaction. It’s impossible to achieve the promises of Lync if you haven’t fully considered the underlying infrastructure....

    Provided By Aruba Networks

  • White Papers // Jun 2013

    Copy of Top Ten Considerations for Deploying Lync on Smartphones and Tablets

    Microsoft Lync is not only changing the cost structure of enterprise telephony but it's also ushering in a new user experience in which every communication is transformed into a more collaborative and engaging interaction. It’s impossible to achieve the promises of Lync if you haven’t fully considered the underlying infrastructure....

    Provided By Aruba Networks

  • White Papers // Jan 2014

    Executive Brief: Five steps to successfully migrate to 802.11ac

    802.11ac is well on its way to becoming the standard for next-generation Wi-Fi. Whether you are an early adopter who has already started planning, or like several organizations, unsure of your next step, the following guidelines will help you prepare and plan for a successful migration to an 802.11ac WLAN.

    Provided By Aruba Networks

  • White Papers // Jan 2014

    The New World of Mobility Management

    Today, CIOs must support multiple devices per person, secure the use of corporate and personally-owned devices, and deal with a tidal wave of new data. Read this report to learn of the 3 phases of Enterprise Mobility employed to transform business into a mobile-enabled business. Further, the questions you...

    Provided By Aruba Networks

  • White Papers // Jun 2013

    Top Ten Considerations for Deploying Lync on Smartphones and Tablets (German)

    Microsoft Lync is not only changing the cost structure of enterprise telephony but it's also ushering in a new user experience in which every communication is transformed into a more collaborative and engaging interaction. It’s impossible to achieve the promises of Lync if you haven’t fully considered the underlying infrastructure....

    Provided By Aruba Networks

  • White Papers // Nov 2008

    Connected Retail Architecture: Reuse Network Services to Boost Efficiency and Profits

    Cisco Connected Retail solutions help addresses key operational and business issues faced by retailers today. Cisco and its partners offer foundational and advanced technologies to help the retail industry meet business-critical objectives and maximize the effectiveness of the network. The result is increased productivity end-to-end and an enhanced customer shopping...

    Provided By Cisco Systems

  • White Papers // May 2009

    Cisco Network Fabric: Get More. Expect More. Save More.

    Businesses worldwide are increasingly turning to their networks to enable increased productivity and cost control. Cisco's Network Fabric provides a strategy for transforming businesses to meet these goals with a vision of long-term sustainability. The three tenets of Cisco Network Fabric are: Virtualization, to simplify operations, reduce network costs,...

    Provided By Cisco Systems

  • White Papers // Mar 2009

    Monitoring VoIP With Cisco Network Analysis Module

    In today's complex multimedia networks, the ability to measure the quality experienced by end users is critical. By providing visibility into the quality of VoIP traffic, NAM 4.0 significantly enhances the ability of IT personnel to detect, isolate and troubleshoot VoIP problems. Its realtime monitoring and alerting capabilities facilitate a...

    Provided By Cisco Systems

  • White Papers // May 2009

    Unified Communications: Network Fabric, Connecting People Any Time, Any Where

    Business communications in today's work culture are having a significant effect on how companies and people operate. People want information right now, want to share complex applications to brainstorm ideas and make decisions quickly. This is driven by a global workforce, rapid travel, and faster business cycles. Applications such as...

    Provided By Cisco Systems

  • White Papers // Jan 2009

    Cisco and IBM: Enhancing the Way People Work Through Unified Communications

    IBM and Cisco are driving innovation in collaboration and communications by responding to customer demand for tighter integration between IBM and Cisco offerings. As unified communications applications become increasingly prevalent in the workplace, organizations are realizing business value through better communications and collaboration capabilities. They are discovering how they can...

    Provided By Cisco Systems

  • White Papers // Jun 2009

    Hyperconnectivity and the Approaching Zettabyte Era

    This white paper is part of the Cisco Visual Networking Index, an ongoing initiative to track and forecast the impact of visual networking applications. This paper presents some of the key findings of Cisco's global IP traffic forecast and explores the implications of IP traffic growth for the service providers.

    Provided By Cisco Systems

  • White Papers // Mar 2009

    Cisco's Vision on Convergence in Connected Real Estate

    Different vendors will move toward convergence at different speeds; native IP starts being seen on sensors, actuators, and controllers, but Web Service interfaces, with their undeniable complexity, are still isolated instances of convergence for many players. The Cisco CRE Network is becoming the single platform that addresses a big part...

    Provided By Cisco Systems

  • White Papers // Aug 2008

    Cisco Unified Communications Manager 7.0 TCP and UDP Port Usage

    This paper provides a list of the TCP and UDP ports that Cisco Unified Communications Manager (formerly Cisco Unified CallManager) 7.0 uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, Access Control Lists (ACLs), and Quality of Service...

    Provided By Cisco Systems

  • White Papers // Jul 2008

    CallManager 4.x Voice Mail Port Creation With Unity Voice Mail (Non?Failover)

    This paper details how to create voice mail ports in Cisco CallManager version 4.0(x). Voice mail ports are configured differently in Cisco CallManager 4.0(x) than in previous versions of Cisco CallManager. In Cisco CallManager 4.0(x), the creation of voice mail pilot numbers and profiles allow System Administrators to configure multiple...

    Provided By Cisco Systems

  • White Papers // Jun 2010

    Unified Networking on 10 Gigabit Ethernet

    Unified networking over 10 Gigabit Ethernet (1OGbE) in the data center offers compelling benefits, including a simplified infrastructure, lower equipment and power costs, and the flexibility to meet the needs of the evolving, virtualized data center. In recent years, growth in Ethernet-based storage has surpassed that of storage-specific fabrics, driven...

    Provided By Intel

  • White Papers // Mar 2013

    IDC Report: The Future of eMail is Social

    This IDC white paper takes a look at the current state of enterprise email and the perceived and real problems that surround its use. The paper discusses the changing nature of collaboration and work fueled by the social Web by examining current email trends and the emergence of new social...

    Provided By IBM

  • White Papers // Apr 2013

    Cashing in on Customer Insight

    In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from good to exceptional. Download your complimentary copy to learn how to: identify granular attributes to improve communications and...

    Provided By IBM

  • White Papers // Jul 2012

    IBM's BladeCenter Foundation for Cloud vs. Cisco's Unified Computing System: A Price and Value Discussion

    Clabby white paper that highlights the benefits and advantages that IBM brings to the market with its breakthrough technology and products, providing the right solution and value for customers' issues compared to Cisco UCS.

    Provided By IBM

  • Case Studies // Sep 2008

    Advertising Agency Transforms Communications Processes

    Advertising Agency wanted to provide an excellent communications experience for employees and clients and facilitate collaboration within distributed account teams. The challenge was to support a mobile workforce and attract creative employees. As a solution they upgraded to Cisco Unified Communications System 7.0 and gave employees the freedom to communicate...

    Provided By Cisco Systems

  • Case Studies // Sep 2008

    International Mining and Construction Gains a Competitive Advantage

    Thiess, a wholly owned subsidiary of Leighton Holdings Limited, is one of Australia's largest construction, mining, and services contractors with operations throughout Australia, New Zealand, Indonesia, and India. Headquartered in Brisbane, Queensland, Australia, Thiess has 15,000 employees. Thiess wanted to increase speed of communications with global partners and enhance productivity....

    Provided By Cisco Systems

  • Case Studies // Sep 2008

    Manufacturer Moves Ideas Instead of People

    Biesse America wanted to simplify communications among employees in three countries and reduce voice and travel costs. The challenge was to improve customer service. Biesse America replaced multiple phone systems with a centralized Cisco Unified Communications system and gave employees tools to reach each other more easily. They used Cisco...

    Provided By Cisco Systems

  • Case Studies // Jun 2008

    Distributor Improves Customer Service With Faster Answers

    Cross Company wanted to enhance customer service and help employees get answers more quickly. The challenge was to unify communications across 12 locations. Cross Company consolidated all branches onto a single unified communications system and provided presence information, so that employees can see if their co-workers are available. They gave...

    Provided By Cisco Systems

  • Case Studies // May 2008

    Global Manufacturer Increases Collaboration and Reduces Cost

    Voith AG is one of the best-kept secrets in the world. It comes as a surprise to most people to learn that one sheet of paper in three in the world is made on machines produced by Voith. Voith AG wanted to reduce costs and increase collaboration in a globalized...

    Provided By Cisco Systems

  • Case Studies // Sep 2008

    Software Developer Accelerates Innovation

    Headquartered in Santa Monica, California, Activision, Publishing, Inc. is a leading worldwide developer, publisher, and distributor of interactive entertainment and leisure products. Activision Publishing, Inc. wanted to accelerate innovation to gain a competitive advantage and simplify IT management. Activision Publishing, Inc. upgraded to Cisco Unified Communications Manager 7.0 in just...

    Provided By Cisco Systems

  • White Papers // Aug 2008

    An Overview of the Cisco Unified IP Phone

    The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing one to place and receive phone calls and to access features such as mute, hold, transfer,...

    Provided By Cisco Systems

  • White Papers // Jul 2009

    Best Practices for Monitoring Cisco Unified Contact Center Enterprise With Cisco Unified Operations Manager

    This paper highlights suggested best practices for field personnel and customers. It will help enables one to effectively use Cisco Unified Operations Manager to monitor Cisco Unified Contact Center Enterprise. Cisco Unified Operations Manager (referred to as Operations Manager from this point forward) provides a unified view of the entire...

    Provided By Cisco Systems

  • Case Studies // Dec 2008

    Lisbon Local Authority Improves e-Government Service Delivery and Increases Value for Money for the Community

    Oeiras Municipal wanted to increase demand from citizens to improve access to online services and information. The existing communications infrastructure was unable to support new e-government services. The challenge was to improve internal operations and make staff more productive. Oeiras Municipal deployed Cisco's Data Center 3.0 architecture, Cisco Storage Area...

    Provided By Cisco Systems

  • Case Studies // Aug 2008

    Cisco Helps Swiss National Broadcaster Transform efficiency, Cost and Productivity for Remote Location Broadcasting

    SRG SSR is the national broadcast organisation for Switzerland. It is a not-for-profit organization and operates under a Swiss Federal Constitution charter to provide a range of broadcast services. SRG SSR wanted high cost of communicating broadcast content from international events and slow and complex to transfer video images back...

    Provided By Cisco Systems

  • Case Studies // Oct 2009

    Service Provider Transforms Evidence Management in Law Enforcement

    TASER wanted to introduce innovative service to transform policing and digital multimedia evidence management and scale to manage exabytes of evidentiary data. The challenge was to protect sensitive law enforcement information from unauthorized disclosure and protect integrity of evidence. TASER deployed Cisco Unified Computing System in redundant data centers and...

    Provided By Cisco Systems

  • Case Studies // May 2010

    Retailer Prepares for the Future While Reducing Costs

    Slumberland, Inc. wanted to implement cost-effective data center server platform and support more servers without adding staff. The challenge was to decrease operational costs. Slumberland, Inc. deployed Cisco Unified Computing System, engaging Cisco Advanced Services for planning and design and continued using existing storage area network and Cisco MDS 9134...

    Provided By Cisco Systems

  • Case Studies // May 2010

    Retailer Simplifies Management of Microsoft Environment

    Slumberland, Inc. wanted to decrease operational costs and efficiently manage Microsoft operating systems and applications. The challenge was to implement cost-effective data center server platform. Slumberland, Inc. deployed Cisco Unified Computing System, engaging Cisco Advanced Services for planning and design and integrated with Microsoft Windows Server, Microsoft System Center Management...

    Provided By Cisco Systems

  • White Papers // Jul 2008

    Enterasys Converged Networks: Deploying, Optimizing, and Securing a Network for Unified Communications

    Deployments of converged voice/video/data communications are increasing as new applications support interactive business communications anytime, anywhere over wired and wireless networks. This white paper explains the Enterasys open-architecture, standards-based approach to supporting any convergence application from any vendor. New applications and business efficiency through unified communications are the primary drivers...

    Provided By Enterasys Networks

  • White Papers // Dec 2008

    Increasing the Business Value of Mobility

    Intel is combining new mobile technologies with innovative workspace designs to increase the productivity and satisfaction of its employees and reduce operating costs, In this white paper, Intel IT shares its experiences and insights in designing, implementing and supporting the new environment. This white paper describes experience in designing and...

    Provided By Intel

  • Webcasts // May 2008

    Virtual Service-Oriented Grids: Transforming the Enterprise

    The presenter of this webcast discusses the convergence of virtualization, SOA and grids/distributed computing. Although these technologies are individually "Old news" with roots back to the 1960's and earlier, their convergence and the modular deployment of service-based applications are definitely "New news." The presenters discuss how service modules, or "Servicelets",...

    Provided By Intel