Enterprise 2.0

Analyst Webcast: Managing IT's Business Value With Service Portfolio Management

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Executive Summary

Service portfolio management has become an important component in any Information Technology company. It helps IT organizations to be more systematic in demonstrating, and maximizing IT's business value. One can use the business technology services as a common reference point for IT, and one can find answers for questions such as, how to relate the IT assets, and activities into business values, if one has the right service function, quality and cost to support their business outcomes, and fulfill their business objectives, etc. One can also find the services that they can build, improve, outsource or divest. This webcast mainly features how Service Portfolio Management is helpful to you. Four important benefits of this Service Portfolio Management are prioritizing IT investments, and activities, as per your business value, meet business expectations for service cost, and quality, improve operational excellence, and even better communicate the business value of IT. This webcast is hosted by Evelyn Hubbert, Senior Analyst, Forrester Research, Inc.

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