Date Added: Jan 2010
Why do end users know more about what's not working than expensive system management tools can tell? According to Forrester, 74% of end-user problems go undetected by IT. These problems are reported by the impacted users to the Service Desk, despite the investment in monitoring tools for enterprise systems. Most typical IT organizations have a fragmented view of their IT infrastructure performance across their service towers, leading to difficulties in troubleshooting technical problems. If one is seeking ways to improve user productivity, make IT services more proactive, and lower IT operating costs at the same time, this webinar is for them.