Enterprise 2.0

BMC Service Request Catalog as an iPhone App

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Executive Summary

The massive popularity of Apple's iPhone (and iPad) is not limited to the consumer market. Many IT organizations capitalize on the slick device to reduce help-desk call volume. With BMC Service Request catalog available as an iPhone app, users can now submit and track issues anywhere, anytime. Combined with instant progress updates on the phone, Mobile Self Service from BMC and Aeroprise provides a better customer experience and lower cost-per-call rate.

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