Banking

Business Rules in the Real World: The LaSer UK Interactive Voice Response System

Free registration required

Executive Summary

The global finance industry is a typical example of a vertical where the need for controlled flexibility has grown tremendously. Stricter regulations come into effect and software management costs are re-evaluated everywhere. Through this case study and demo the will learn how the JBoss Enterprise Business Rules Management System (BRMS) and JBoss Enterprise Application Platform help a large UK-based credit card and loan company to swiftly adapt their Vodaphone Interactive Voice Response (IVR) telephony services to new situations. Topics will include: challenges encountered in the prior generation IVR system requirements and architecture of the new BRMS-based IVR system examples of business rules and decision tables that are modeled in the BRMS live demo

  • Format: Webcast
  • Size: 0 KB