Business Rules in the Real World: The LaSer UK Interactive Voice Response System

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Executive Summary

The global finance industry is a typical example of a vertical where the need for controlled flexibility has grown tremendously. Stricter regulations come into effect and software management costs are re-evaluated everywhere. Through this case study and demo the will learn how the JBoss Enterprise Business Rules Management System (BRMS) and JBoss Enterprise Application Platform help a large UK-based credit card and loan company to swiftly adapt their Vodaphone Interactive Voice Response (IVR) telephony services to new situations. Topics will include: challenges encountered in the prior generation IVR system requirements and architecture of the new BRMS-based IVR system examples of business rules and decision tables that are modeled in the BRMS live demo

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