IT Policies

Case Study Webcast: How a top California School District Chose its Help Desk

Free registration required

Executive Summary

Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated.

In this Webcast, the District's Director of IT discusses the challenge of finding a system that balanced ease of use with robust functionality and reporting--without exceeding her budget.

You'll learn how just 4 IT technicians can now:

  • Effectively support over 4000 computers & peripherals
  • Resolve IT incidents much faster, improving customer service
  • Generate comprehensive incident status reports to improve accountability
  • Work more efficiently, reducing IT costs

  • Format: Webcast
  • Size: 0 KB