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Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated.
In this Webcast, the District's Director of IT discusses the challenge of finding a system that balanced ease of use with robust functionality and reporting--without exceeding her budget.
You'll learn how just 4 IT technicians can now:
- Effectively support over 4000 computers & peripherals
- Resolve IT incidents much faster, improving customer service
- Generate comprehensive incident status reports to improve accountability
- Work more efficiently, reducing IT costs
- Format: Webcast
- Size: 0 KB