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Finding Hidden Costs and Optimizing End-User Support

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Executive Summary

Think the end-user support is cost effective? Companies at all levels of maturity in their Incident Resolution approach and with varying sourcing strategies have been shocked to learn that through Resolution Optimization, an additional 30% gain in productivity can still be achieved - with cost savings that often are even higher. The attendee will have the opportunity to learn how other companies are using these optimizations to drive lower costs while simultaneously increasing customer satisfaction.

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