Project Management

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

Watch Now Date Added: Jan 2008
Format: Webcast

The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.

View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.

Key reasons to watch:

  • Discover strategies that every IT help desk should practice for improved IT service delivery.
  • Learn how to improve internal customer satisfaction levels and overall IT perception.
  • Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.