Business Intelligence

"Happiness In A Box"

Free registration required

Executive Summary

For customers of Zappos.com, the overall experience is more than just receiving a pair of shoes via overnight shipping. It's about the entire process from ordering to receipt and the service provided along the way. Tony Hsieh, CEO, riffs about the 3 "C's" that define Zappos.com as a company?Clothing, Customer Service, and Culture.

  • Format: Webcast
  • Size: 0 KB