Enterprise Software

How BMC Desktop Capture Can Accelerate Root Cause Analysis for Your Help Desk

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Executive Summary

BMC is the first to apply the concept of a black box flight recorder to the IT help desk. One can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information - at a time that is convenient for the user. BMC Desktop Capture automatically attaches the recording to the Remedy incident that support analysts can play back, just like a DVD, to get an accurate view of the incident. The presenter of this webcast gives a peek of BMC Desktop Capture and the attendee will learn how it can help to reduce incident documentation time, minimize end-user disruptions and reduce phone support call volume.

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