Tech & Work

How Palo Alto Networks Achieved Next-Gen Customer Support by Integrating their IVR and CRM Solution

Date Added: Aug 2011
Format: HTML

Presented by Matthew Stauble, Sr. Director, Global Customer Support at Palo Alto Networks, this Webinar outlines the steps involved in transforming its customer support from a random, manual call answering process to a completely automated system for their inbound calls. Hear how this fast-growing network security company moved to a cloud-based IVR and Virtual Call Center that integrates with its CRM system, transforming its team of support agents and providing a next-gen support program for its customer support service offering.