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Improving Policy Acquisition and Servicing Using SOA

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Executive Summary

Effective automation of policy acquisition relies on deployment of Service-Oriented Architecture (SOA) and Business Process Management (BPM) strategies. Using SOA and BPM, insurers can automate and streamline new business processes; provide easy access to shared information across operational silos and lines of business; integrate agents and other distributors into the process, as well as provide them with more visibility; and build compliance into the entire acquisition process.

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