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In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people and processes, and 70 - 75 percent of IT budgets are spent on long-term IT operations not on the up-front acquisition cost of new technology. The presenter of this webcast show how to go beyond just thinking about supporting individual applications to thinking about and delivering IT services aligned to the needs of the business.
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