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In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people and processes, and 70 - 75 percent of IT budgets are spent on long-term IT operations not on the up-front acquisition cost of new technology. The presenter of this webcast provides expert guidance on IT Service Management (ITSM) and explains what Microsoft's role is in ITSM. The Consulting for IT Operations Team (OpsCon) has years of experience in how to manage, operate, and optimize the IT services.
- Format: Webcast
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