Data Management

IT Manager Webcast: Improve IT Service Management Health Using the Microsoft Risk and Health Assessment Program for IT Operations (Level 300)

Registration not required

Executive Summary

In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. The attendee of this webcast will learn how Microsoft can help the organization improve its IT service management health with the Risk and Health Assessment Program for IT Operations (OPSRAP). Microsoft relied on the service improvement experience of its own internal IT department and thousands of customers when creating OSRAP, an effective and efficient approach to help organizations meet their IT service management needs.

  • Format: Webcast
  • Size: 0.24 KB