IT Policies

IT Service Management: Reality, Practicality and Evolution

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Executive Summary

In IT Service Management, progress is usually driven by changes in technology. However, expectations, business requirements and economics now play a greater role as organizations truly assess where they want to be and what they want to accomplish in the future. IT Service Management is morphing into a new age of both function and purpose and organizations need to know what the key driving factors are as well as what are the most impactful capabilities that the business will demand.

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