Making the Case for a General Ledger for the IT Service Portfolio

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Executive Summary

The CIO needs comprehensive and accurate financial information about IT services in order to have a meaningful dialogue with the Business in terms it understands. Just as the CEO discuss company results and strategies using facts and figures from financial systems; the CIO also needs financial insight into IT Services. This level of information is not always readily available. Service Portfolio Management is a key enabler of the transformation of IT from a cost center to a business value provider, according to leading analysts. A portfolio approach provides a 360-degree view of IT services, which helps companies make better decisions about current and future IT investments, by ensuring they align with overall business objectives.

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