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Organizations today are investing a lot of time and resources in finding new customers and retaining existing customers, selling products or services, and delivering superior customer service. The return on these investments is not always clear, and the measurement of performance and impact of these investments traditionally has been difficult. This webcast provides an introduction to Microsoft Dynamics CRM, and it discusses how integrating Microsoft Dynamics CRM with business intelligence technologies like Microsoft Office Excel, Microsoft Office PerformancePoint Server, and Microsoft SQL Server can provide the better insight into the organization's performance. The attendee of this webcast will learn how Microsoft Dynamics CRM can help to make better, more informed business decisions and drive greater efficiencies in managing the customer life cycle.
- Format: Webcast
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