Tech & Work

Microsoft Dynamics Webcast: Customer Service With Microsoft Dynamics CRM and the Customer Care Framework (Level 100)

Date Added: May 2009
Format: Webcast

In this webcast the presenter is senior product manager on the Microsoft Dynamics CRM Worldwide team. The presenter is responsible for presenting the product profile for Microsoft Dynamics CRM customer service and support applications and presenting how Microsoft Dynamics CRM is used in mid-sized and large customer service contact centers around the world. Her past experience includes serving as a customer relationship management (CRM) research director for a global technology and consultancy firm and working in senior positions at multinational companies, including Cargill Japan Ltd., Kawasaki K-Line, Nomura, and Sumitomo 3M.